Advanced Customer Experience Representative

Become a Pioneer in Financial Innovation.At Robinhood, we aim to make finance accessible for everyone. Over the next two decades, an incredible $124 trillion in assets will be passed down to younger generations, marking the largest wealth transfer in history. If you're eager to play a pivotal role in this transformative financial evolution, we invite you to …

Be Part of the Financial Revolution.At Robinhood, our mission is to make financial services accessible to everyone. With a projected $124 trillion of wealth expected to be transferred in the next 20 years, you have the chance to be at the forefront of this monumental shift. Ready to make a difference? Read on.About the Role and TeamJoin our elite team committed to leveraging cutting-edge technology to tackle the world's most pressing financial challenges. We are seeking innovative thinkers, adept problem-solvers, and passionate builders who are driven to create impact. Robinhood is a place where ambition thrives, and we expect our team members to push boundaries while adhering to our ethical standards. High expectations come with high rewards.We are currently looking for skilled Customer Experience (CX) professionals who have a deep interest in derivative products, including futures and options. As part of the Advanced Services team, you will assist customers—including high-value clients—navigate complex topics such as margin, options, and futures. Robinhood Derivatives, LLC aims to deliver an unparalleled futures product, with plans to expand into options on futures and forex across various account types.In this role, you will help define the brand identity of this dynamic product suite while supporting customers in executing sophisticated investment strategies aligned with their financial goals.Application Timeline: Applications for this position are accepted ongoing. Please coordinate with your recruiter for details regarding the application timeline.Work Arrangement: This role is based in our offices located in Chicago, IL; Denver, CO; and Westlake, TX. Expect in-person attendance five days a week during the nine-week onboarding period, transitioning to three days every other week thereafter.At Robinhood, we embrace the importance of in-person collaboration to accelerate progress, inspire innovation, and foster community. Our office environment is deliberately designed to energize and support high-performing teams.

Be a Part of the Financial Revolution.At Robinhood, our mission is to democratize finance for everyone. With an estimated $124 trillion set to transfer to younger generations over the next two decades, we are at the forefront of a monumental shift in wealth and opportunity. If you’re eager to contribute to this transformative journey, we invite you to read on.About Our Team and RoleWe are assembling a top-tier team that leverages cutting-edge technologies to tackle some of the most pressing challenges in finance. We seek innovative thinkers, adept problem-solvers, and proactive builders who are driven to make a significant impact. At Robinhood, complacency is not an option; it's a place where ambitious individuals can achieve the pinnacle of their careers. Our team is dynamic, high-performing, and guided by strong ethical principles. We set high expectations and offer equally substantial rewards.As a key member of our Customer Experience team, you will be the voice of our company. Your exceptional empathy and product knowledge will ensure our users feel acknowledged and valued.Your role will require you to assist customers with a variety of inquiries ranging from simple to complex, via phone, email, and chat. You'll address topics such as equities trading, margin, and options trading-related issues. Your efforts won't just help our customers; they'll help us learn and enhance their overall experience with our products. We provide flexible schedules tailored to meet the needs of both our customers and employees.Available ShiftsMonday - Friday 8:00am-5:00pm ETMonday, Tuesday, Thursday, Friday 9:00am-8:00pm ETSunday - Thursday 7:00am-4:00pm ETSunday - Thursday 3:00pm-12:00am ETSunday - Thursday 11:00pm-8:00am ETTuesday - Saturday 7:00am-4:00pm ETTuesday - Saturday 3:00pm-12:00am ETTuesday - Saturday 11:00pm-8:00am ETThis role is located in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance required 5 days a week during the 10-week onboarding period. Following onboarding, in-person attendance will be expected 3 days every other week, with no mandatory in-office days during the alternating weeks.At Robinhood, we value the benefits of in-person collaboration, which fosters progress, innovation, and community. Our office environment is carefully crafted to be energizing and supportive of high-performing teams.

Near North Montessori School is seeking an accomplished and visionary Director of Institutional Advancement to lead our development initiatives. This executive-level position is pivotal in enhancing our fundraising strategies and ensuring the sustainability of our programs. The ideal candidate will possess a strong background in institutional advancement, a deep understanding of donor relations, and a passion for educational excellence.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Veterinary Emergency Group seeks an Overnight Customer Experience Coordinator for its Chicago South Loop location. This position plays a key role in supporting clients and their pets during late-night and early-morning hours. The focus is on providing attentive service and clear communication throughout each emergency visit. Key responsibilities Act as the first point of contact for clients arriving during overnight shifts Guide clients through the emergency process with empathy and professionalism Help ensure pets and their families feel supported during stressful situations Location This role is based in Chicago, Illinois, specifically at the South Loop facility.

About Our TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey, ensuring a smooth experience for travelers from booking to changes, disruptions, refunds, and support interactions.We develop and manage systems that enable rapid, high-quality support at scale, including:Customer self-service solutions within the Hopper app and integrated partner workflowsInternal agent platforms designed for efficient, high-quality resolutionHTS Assist, Hopper’s leading AI platform utilized internally and as a B2B offering for global travel partnersTogether, these solutions empower millions of travelers across chat, voice, web, and third-party channels, facilitating seamless post-booking experiences globally.Your RoleAs a Senior Software Engineer on the CX Platform team, you will design, construct, and enhance the foundational systems that underpin Hopper’s post-booking experience. Your contributions will significantly affect customers, internal support teams, and the ongoing expansion of HTS Assist across AI-driven voice and chat interfaces.You will work closely with Product, Design, AI, Data, and Operations teams to create intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, and tools used by thousands of agents, alongside infrastructure tailored to partner-specific needs.You will report to a Senior Engineering Manager and collaborate with engineers focused on platform services, integrations, AI orchestration, and user experience.Daily ResponsibilitiesDesign, build, and optimize backend and/or full-stack systems that facilitate HTS Assist, internal tools, and customer self-service flows.Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web.Collaborate with product, design, AI, and operations teams to deliver features that enhance customer interactions and improve agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support internal use cases and partner deployments.Take ownership of features from technical design through to implementation, testing, deployment, monitoring, and iteration.

Join our dynamic team at Alpha Insight Inc. as a Customer Account Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction, all while maintaining a positive and professional demeanor.

The Advanced Dietitian embodies the mission, vision, and values of Northwestern Medicine, strictly adhering to the organization’s Code of Ethics and Corporate Compliance Program, alongside all relevant policies and accreditation standards.As a licensed and registered Advanced Dietitian, you will execute the full spectrum of Clinical Dietitian responsibilities while specializing in areas such as renal disease, transplant, neonatology, critical care, or nutrition support. You will leverage your specialized knowledge to ensure high-quality patient care. Your advanced certification in a nutrition specialty will empower you to operate autonomously, delivering nutrition therapy and collaborating with multidisciplinary health professionals to provide high-quality, evidence-based nutrition care.Utilizing your clinical assessment skills, you will implement, initiate, or modify diet and nutrition-related orders in conjunction with the patient's healthcare team. Your role will also encompass administrative responsibilities, including supporting level 1 managers, mentoring dietetic interns, and developing innovative programs.Key Responsibilities:Exhibit clinical expertise and advanced knowledge in nutrition tailored to complex patient needs.Demonstrate proficiency in order writing and nutrition prescriptions for intricate patient cases.Develop and revise nutrition care protocols for diverse patient populations and lead the healthcare team in implementing nutrition therapies.Serve as a resource for nutrition staff, medical professionals, nursing staff, and students.Collaborate with the healthcare team to ensure comprehensive patient care.Create educational frameworks for patients, families, and staff in your areas of expertise.Mentor colleagues and students in advanced nutrition and patient care methodologies.Champion departmental initiatives and execute appropriate action plans.

Location: 7201 N. California Ave., Chicago, IL 60645About PLS:At PLS, we believe you deserve better! As a leading retail provider of financial services, we prioritize our customers above all else. Founded in 1997 by Bob and Dan Wolfberg, our headquarters in Chicago oversees over 200 financial service centers across 12 states. We offer convenient financial products, such as check cashing, that empower consumers to manage their financial needs with transparency and affordability. Join our exceptional team and be a part of our mission to deliver unparalleled service!Position Overview:As a Customer Service Representative (CSR), you will be the face of PLS, responsible for providing exceptional customer service and educating clients about our diverse products and services. Your commitment to maintaining company standards and compliance with policies will ensure a seamless experience for our valued customers.

Join our dynamic team at alphabeinsightinc as a Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive customer experience.

This position is based at our Chicago location: 2400 W. 47th St., Chicago, IL 60632About PLS:At PLS, we believe in delivering excellence because you deserve nothing less. Established in 1997, PLS—People, Location, Service—has emerged as a premier provider of financial services across the U.S. With over 200 centers in 12 states, we empower our customers with convenient, transparent, and affordable financial solutions, making everyday financial management accessible for everyone. Our dedicated team members are the cornerstone of our success, consistently going above and beyond to serve our diverse clientele.Role Overview:As a Customer Service Representative (CSR), you will serve as the face of PLS, creating positive experiences for our customers. You will play a vital role in educating customers about our offerings and ensuring compliance with our high-quality service standards and company policies.

Location: 4400 W. Armitage Ave., Chicago, IL 60639About PLS:At PLS®, we believe that everyone deserves better financial services! Founded in 1997, PLS stands for People – Location – Service. As a premier retail provider of financial services, we prioritize our customers’ needs and strive to offer them the most accessible and affordable solutions. Our team is dedicated to excellence, and with over 200 financial service centers across 12 states, we provide our clients with reliable products and services to navigate their everyday financial requirements with ease.Position Overview:As a Customer Service Representative (CSR), you will be the face of PLS, responsible for delivering exceptional customer service and educating clients about our diverse range of products and services. You will uphold our company’s standards of quality and ensure compliance with all relevant policies and procedures.

This position is based at 5200 W. North Ave., Chicago, IL 60639About PLSAt PLS, we believe that you deserve better! As a premier retail provider of financial services, our name stands for People, Location, Service. Our commitment to our customers is the cornerstone of our operations, and our dedicated team members play a vital role in delivering exceptional service every day. Founded in 1997 by Bob and Dan Wolfberg, PLS operates over 200 financial service centers across 12 states, providing convenient, transparent, and affordable financial products that help our customers manage their day-to-day financial needs.Position Overview:As a Customer Service Specialist (CSS), you will be the primary point of contact for our valued customers, embodying the PLS brand. Your role is crucial in providing top-notch customer service and educating clients about our diverse range of products and services. You will be responsible for upholding our company’s high standards and adhering to all operational policies and procedures.

Join Our Team at PLS!Location: 1958 W. Cermack Rd., Chicago, IL 60608At PLS®, we believe you deserve better! Our name stands for People, Location, and Service, which highlights our commitment to putting our customers first. As a leading retail provider of financial services, we operate over 200 centers across 12 states, offering a range of convenient and affordable financial products. Since our founding in 1997 by Bob and Dan Wolfberg, we have prioritized customer satisfaction and exceptional service, ensuring our customers can manage their financial needs effectively.Position Overview:As a Customer Service Representative (CSR), you will be the face of PLS, responsible for delivering an outstanding customer experience. You will educate customers about our diverse products and services while adhering to company quality standards and compliance with all relevant policies.

Join Northwestern Medicine as an Advanced Practice Provider Manager in our outpatient oncology department. In this pivotal role, you will lead a dedicated team of healthcare professionals, ensuring the delivery of exceptional patient care while fostering an environment of collaboration and excellence. Your leadership will guide clinical practices and enhance the overall patient experience.

Role Overview Northwestern Medicine is seeking a Nurse Clinician for the Outpatient Advanced Heart Failure program in Chicago. This position focuses on supporting patients with complex heart failure needs in an outpatient setting. What You Will Do Collaborate with a multidisciplinary team to coordinate care for patients with advanced heart failure Develop and implement individualized treatment plans Educate patients and families about heart failure management and care strategies Maintain high standards of clinical care and patient safety Location Chicago

Location: 5200 W. North Ave., Chicago, IL 60639About PLS:At PLS, we believe you deserve better! Our commitment to exceptional service is at the heart of everything we do. Founded in 1997, PLS (People – Location – Service) is a top-tier retail provider of financial services, operating over 200 centers across 12 states. Our mission is to offer convenient financial products that empower our customers to manage their daily finances effectively. Whether it’s cashing a check or accessing other financial services, we prioritize transparency and affordability, ensuring our customers have access to the best solutions available.Position Overview:As a Customer Service Representative (CSR), you will serve as the vital link between PLS and our customers, embodying our brand and values. Your role involves delivering outstanding customer service and educating clients about our array of products and services. You will be responsible for maintaining high-quality standards while adhering to company policies and procedures.

Company SummaryZoro Tools, Inc. is a premier eCommerce platform that provides an extensive selection of nearly 12 million tools, parts, and supplies tailored for our business clientele. Since our inception in 2011, we have revolutionized the B2B landscape by delivering a consumer-like shopping experience and continue to spearhead digital innovation at the nexus of technology and distribution. Our remarkable growth has propelled us to exceed $1 billion in annual revenue, and we’re just getting started!About the RoleAt Zoro, we leverage our competitive edge by facilitating not only the discovery of essential products for our customers but also introducing them to items they did not realize they required.In the role of Storefront and Experience Strategy Lead, you will be instrumental in defining and enhancing how Zoro showcases its product assortment through critical entry points such as the homepage, landing pages, and promotional storefronts. You will be responsible for strategizing the customer journey through curated experiences that harmonize relevance, seasonality, and business objectives.This position operates at the convergence of Merchandising, Marketing, and Product, ensuring that the storefront experience is not only engaging but also scalable, further enhancing product discovery and conversion rates.What You’ll DoDevelop the overarching strategy for Zoro’s storefront experiences, encompassing homepage, landing pages, cross-category, and campaign-driven experiences.Create frameworks for product and category visibility based on customer context (e.g., seasonality, industry, and behavior).Implement scalable storefront merchandising approaches, including content prioritization, placement logic, and personalization strategies.Collaborate closely with Marketing teams to translate campaigns and promotions into impactful onsite experiences that foster engagement and conversion.Work in tandem with Product partners to enhance storefront functionalities (e.g., CMS, personalization tools, testing frameworks) and improve execution flexibility and speed.Establish best practices for connecting storefront experiences to search, navigation, and category journeys to support comprehensive discovery.Identify avenues for improving storefront performance through refined curation, relevance, and customer guidance.Set standards to maintain consistency and quality across storefront experiences while allowing for targeted differentiation when necessary.Define success metrics to evaluate performance and effectiveness.

As the Digital Experience Lead at ServiceNow, you will spearhead our efforts in transforming the digital landscape of our services. You will collaborate with cross-functional teams to enhance user engagement and streamline digital interactions. Your role will involve strategizing and implementing innovative solutions that elevate the overall customer experience.