About the job
The Patient Service Representative embodies the core mission, vision, and values of Northwestern Medicine, adhering to our Code of Ethics and Corporate Compliance Program while upholding all relevant policies, procedures, and regulatory standards.
This role is essential in facilitating patient interactions by managing the check-in and check-out processes for appointments, consistently delivering outstanding customer service to patients and guests.
Key Responsibilities:
- Greet patients and guests upon arrival, verify their identity, and provide pertinent information regarding their visit.
- Execute check-in and check-out procedures as instructed.
- Verify and update patient identification and demographic/insurance details.
- Facilitate patient registration when necessary.
- Collect patient consents and authorizations.
- Gather co-payments, outstanding balances, and point-of-service payments.
- Process billing information, post payments, and manage end-of-day cash drawer reconciliations.
- Maintain a clean and welcoming waiting area.
- Communicate any delays or changes in appointment status to patients.
- Schedule appointments as required.
- For Patient Service Representatives in the Immediate Care Clinics (ICC), be prepared to float to other ICCs or departments.
- Perform additional duties as assigned.
