Experienced Technical Customer Support Engineer

The RoleWe are seeking a talented and experienced Technical Customer Support Engineer with a solid software background who is passionate about addressing intricate challenges for our enterprise clients. As the first line of technical support for Idhammar’s suite of products, you will be responsible for triaging, troubleshooting, and resolving issues across v…

Join Inivos, a globally acclaimed provider of enterprise solutions and an authorized IFS Channel and Services partner. Our passionate team of consultants, developers, and quality engineers have consistently set benchmarks across various industry sectors, driving significant business achievements. In just five years, we have built a robust client portfolio spanning over 8 continents, showcasing our commitment to delivering innovative solutions. Be a key player in shaping the future of enterprise technology with us.Oversee the complete lifecycle of IFS ERP implementation projects specifically tailored for the manufacturing sector, from initial planning and requirements gathering to deployment and continuous post-implementation support.Analyze business requirements and expertly configure, customize, and enhance the IFS ERP system to address the specific needs of our manufacturing clients.Conduct thorough gap analyses and offer insightful recommendations for process optimizations and system upgrades tailored to manufacturing operations.Provide expert guidance and support to project teams and clients throughout the implementation journey.Create and deliver comprehensive training programs for end-users to facilitate seamless adoption of the ERP system within manufacturing settings.Stay ahead of industry trends and continuously update your knowledge on the latest features and best practices of the IFS ERP software with a focus on the manufacturing sector.

We are seeking a skilled Cloud Engineer – Azure to join our dynamic team. This role will primarily focus on the deployment, operation, and troubleshooting of Azure cloud services, with a particular emphasis on Unix/Linux systems and networking. You will play a critical part in establishing and supporting secure, resilient connectivity and platform services, including VNets, routing, private access, load balancing, and hybrid connectivity (VPN/ExpressRoute). You will collaborate closely with SRE, Security, Engineering, Product Support, and customer teams across various time zones including US, UK, and APAC. To thrive in this role, candidates should possess hands-on Azure expertise, solid Linux administration skills, proficiency in Infrastructure as Code (IaC) automation, and the ability to manage incidents in a 24/7 operational environment.Key Responsibilities:Provision, configure, and manage Azure resources, including VMs/VMSS (Linux), VNets/Subnets, NSGs/ASGs, UDRs/route tables, Private Link/Private Endpoints, Application Gateway, Azure Load Balancer, Azure Firewall, Bastion, Azure DNS, Storage.Implement hybrid connectivity patterns such as site-to-site VPN (IPsec/IKEv2), ExpressRoute, vWAN, and hub-and-spoke designs.Utilize RBAC, Managed Identities, and Key Vault for managing secrets and certificates.Develop and maintain infrastructure as code using Terraform (azurerm) and/or Bicep, employing Azure CLI and Git-based workflows.Write and enhance Bash/Python scripts to automate builds, validations, patching, and operational checks; contribute to reusable modules/patterns in CI/CD.Monitor system health with Azure Monitor, Log Analytics/KQL, Application Insights, and Network Watcher (Connection Monitor, NSG flow logs, packet capture).Conduct in-depth troubleshooting across Linux OS, networking (routing/NAT/DNS/TLS), private connectivity, load balancing, and platform services; provide clear diagnostics and timelines.Coordinate maintenance windows, patching, and compliance activities; maintain auditable SOPs/runbooks/diagrams and adhere to change/incident/problem management processes.Engage directly with customer IT/network teams to plan connectivity (VPN/ExpressRoute), execute cutovers, and resolve issues; communicate trade-offs effectively.Collaborate with SRE/Engineering to enhance observability, resiliency, and cost efficiency; assist Support with Azure/network-centric cases.Participate in the global on-call rotation for P1/P2 incidents; ensure proper ticket hygiene and seamless shift transitions.Contribute to post-incident reviews, knowledge base updates, and continuous improvement initiatives.

Inivos is a premier global provider of enterprise solutions and a certified IFS Channel and Services partner. Our expert team of consultants, developers, and quality engineers has consistently redefined industry standards, driving extraordinary business growth across multiple sectors. In just five years, we have built a robust clientele spanning over 8 continents, solidifying our position as a leader in innovative enterprise solutions. We invite you to join us in revolutionizing the future of enterprise technology.Collaborate closely with clients to evaluate, analyze, and define finance-related business requirements, transforming them into tailored IFS ERP solutions.Configure and implement IFS ERP software to meet client-specific needs, ensuring peak system performance and process efficiency.Advise clients on optimizing their financial operations utilizing IFS ERP, applying industry best practices and system capabilities.Facilitate workshops and training sessions for end-users and key stakeholders to promote smooth adoption and effective use of the ERP system.Collaborate with cross-functional teams, including finance, IT, and project managers, to ensure successful ERP implementation within established timelines and budgets.Provide initial post-launch support and assist in subsequent system enhancements based on evolving business needs.

Join our dynamic team at Petvisor as a Product Support Engineer during the US Shift. In this role, you will be the first line of support for our customers, ensuring that they have the best experience with our products. You will troubleshoot issues, provide technical assistance, and collaborate with other teams to resolve challenges swiftly and efficiently.

Join our dynamic team as a Service Desk Level 3 Engineer at Dijital Team Pty Ltd, where you will play a pivotal role in delivering top-tier technical support and solutions to our clients. We are looking for a proactive and skilled engineer who thrives in a fast-paced environment and is passionate about providing exceptional customer service.Your responsibilities will include diagnosing complex technical issues, providing advanced support for IT systems, collaborating with other IT teams, and ensuring the highest level of service delivery. You will also have the opportunity to mentor junior engineers and contribute to the continuous improvement of our processes.

ifs1 is seeking an Undergraduate Trainee in R&D AI Engineering to join the team in Colombo. This entry-level position centers on research and development in artificial intelligence. Role overview The trainee will participate in AI-focused projects, working alongside experienced professionals. The role offers exposure to current AI technologies and methods used in the field. Learning and mentorship Mentorship from industry experts forms a core part of this position. Direct guidance and feedback will help build practical skills in AI engineering and research. What you will gain Experience working on AI research and development projects Opportunities to develop technical and research skills Support and mentorship from seasoned professionals in the field

Join our dynamic team as a proactive Level 1.5 / Level 2 Support Engineer in a fast-paced managed services environment. In this pivotal role, you will serve as an escalation point from Level 1, expertly resolving complex technical issues related to Microsoft 365, cloud services, server management, networking, and security. We seek candidates who thrive in an SLA-driven support structure, leveraging automation and structured workflows to deliver exceptional service to multiple clients.

Apt Resources is thrilled to present an exceptional opportunity for a skilled Farm Electrician with expertise in Agriculture to become a vital member of our client's team in Fujairah. In this essential role, you will be instrumental in maintaining the reliability and efficiency of electrical systems throughout the farm, directly enhancing agricultural productivity.Key Responsibilities Install, maintain, and repair electrical systems and machinery integral to agricultural production processes. Diagnose and address electrical issues in irrigation systems, equipment, and farm structures. Perform regular inspections and preventive maintenance to guarantee the safety and operational effectiveness of electrical systems. Collaborate closely with farm management to ensure electrical systems meet operational requirements and sustainability objectives. Ensure adherence to all relevant safety standards and local electrical regulations. Keep meticulous records of all electrical work, repairs, and inspections conducted. Provide training and guidance to farm staff on safe electrical practices.

Your RoleAs a Senior/Lead Implementation Consultant specializing in Treasury and Capital Markets, you will play a pivotal role in driving strategic advisory, client engagement, and technical delivery.Strategic Advisory & Client EngagementFacilitate solution design workshops with banking clients, ensuring the effective management of critical design components.Establish and nurture strategic partnerships with financial institutions, technology vendors, and industry bodies.Maintain robust client relationships through consistent communication, including virtual and on-site meetings.Collaborate with internal teams and banking partners to refine and support Kyriba's banking channel through actionable insights.Implementation & Technical DeliveryConfigure and test Kyriba solutions across various modules within client environments.Provide expert support during user acceptance testing (UAT), go-live preparations, and ongoing production support.Utilize project management tools and dashboards to ensure the timely achievement of all project milestones.Design and implement workflows across diverse functional and technical modules.Assist clients with connectivity solutions, including SAP, Oracle, host-to-host, APIs, and ERP integrations.Knowledge Transfer & EnablementCraft and deliver personalized training programs centered on banking channel functionality.Develop tailored training agendas that align with client requirements and use cases.Generate and maintain comprehensive documentation and enablement materials for both internal teams and external partners.Achieve and sustain Kyriba certifications across both functional and technical modules, including advanced certifications.