Experienced Technical Customer Support Engineer

The RoleWe are seeking a talented and experienced Technical Customer Support Engineer with a solid software background who is passionate about addressing intricate challenges for our enterprise clients. As the first line of technical support for Idhammar’s suite of products, you will be responsible for triaging, troubleshooting, and resolving issues across v…

We are seeking a highly skilled and innovative Principal Platform Engineer specializing in Authentication Solutions to join our dynamic team at IFS. In this pivotal role, you will lead the design and implementation of cutting-edge authentication systems that enhance security and user experience across our platforms.Your ability to collaborate closely with cross-functional teams will be essential as you develop scalable solutions that meet the needs of our clients. We value creativity, technical excellence, and a commitment to delivering high-quality products.

Join the Innovative Team at GapstarsGapstars, a leading software development services provider based in the Netherlands, specializes in building remote, agile teams in Sri Lanka and Portugal for forward-thinking tech companies. With a thriving community of over 300 TechStars, we transform scalable software into high-performance products that are shaping the future. Our partners are ambitious tech companies striving for market dominance.About the RoleAs a Platform Engineer specializing in Azure and DevOps, you will be responsible for maintaining a reliable, secure, and scalable cloud platform. Your main focus will be on establishing strong infrastructure foundations, enhancing automation, and facilitating seamless delivery through effective CI/CD pipelines.You will collaborate closely with development teams to manage and develop an Azure-based platform, which includes App Services, Functions, networking, and CI/CD pipelines. This role emphasizes long-term platform ownership, enhancing reliability, observability, and developer experience, rather than dealing with day-to-day operational issues.

About GapstarsGapstars is a leading software development service provider based in the Netherlands, specializing in creating agile remote teams in Sri Lanka and Portugal for forward-thinking technology companies. With a vibrant community of over 300 TechStars and innovative professionals, we transform scalable software into high-performance products that redefine the future. Our partners are ambitious tech enterprises eager to dominate their markets.About the RoleWe are seeking a proactive AI Engineer to design, construct, and scale impactful generative AI systems that provide substantial value to both our customers and internal teams.This position starts as a standalone AI role integrated within a robust, collaborative engineering culture. You will closely collaborate with product managers, software engineers, and stakeholders from customer support, marketing, and technology to swiftly and safely bring AI concepts into production, with a focus on measurable outcomes. The emphasis is on applied generative AI, utilizing modern LLMs, APIs, and agentic patterns to develop reliable, user-facing systems without the need to train foundational models from scratch.What You’ll Work OnCustomer Support AI Agent:Develop and enhance an AI agent integrated with Salesforce to manage customer support inquiries, leveraging robust orchestration, tooling, and evaluation frameworks.AI for Marketing Enablement:Assist the marketing team with AI-driven image editing and content workflows through prompt engineering, automation, and systematic evaluation.Internal AI Enablement:Promote AI integration across the broader engineering organization by identifying opportunities, building prototypes, and operationalizing successful use cases.ResponsibilitiesDesign, build, and deploy production-grade AI systems utilizing modern LLM APIs and frameworks.Implement agentic AI patterns, including tool use, planning, reflection loops, and multi-step workflows, selecting the appropriate complexity for each case.Create evaluation frameworks (“evals”) to assess system quality, reliability, latency, user experience, and safety.Develop and optimize RAG pipelines and context engineering strategies as needed, without defaulting to RAG for every challenge.Coordinate AI workflows that integrate with existing systems (e.g., Salesforce, internal APIs, marketing tools).Work closely with software engineers to ensure that AI systems adhere to robust engineering practices and are ready for production.Manage AI solutions comprehensively, from experimentation and prototyping to deployment, monitoring, and iterative improvement.Apply infrastructure-as-code, CI/CD, and observability principles to AI systems.Act as a mentor for other engineers, guiding them in the application of AI technologies.

Join our dynamic team at ifs1 as a Senior Software Engineer where you will be at the forefront of technology development. In this role, you will design, develop, and implement innovative software solutions that meet the needs of our clients. You will collaborate with cross-functional teams to enhance our product offerings and improve overall customer satisfaction. Your expertise will help drive our projects to success, ensuring high quality and efficient delivery.

About GapstarsGapstars is a dynamic partner to some of Europe’s most innovative tech firms, ranging from disruptive startups to rapidly growing scaleups. We specialize in building high-performing remote engineering teams and are headquartered in the Netherlands, with talent hubs located in Sri Lanka and Portugal. Our team of over 275 engineers excels at addressing real-world challenges using cutting-edge technologies across various domains, including networking, marketplaces, SaaS, and AI, thereby delivering scalable solutions that yield impactful results. If you seek an organization that fosters technical excellence, a robust culture, and opportunities for personal and professional growth, you will find your place at Gapstars.Your RoleAs a Senior Data Engineer, you will be instrumental in the design, construction, and maintenance of scalable and reliable data solutions on the Google Cloud Platform (GCP). Your responsibilities will include developing robust pipelines into BigQuery, implementing transformations (preferably using dbt), and ensuring high standards of data quality and operational stability. Additionally, you will support monitoring and observability efforts, particularly working with BI tools (such as Power BI) primarily for monitoring and validation, rather than as a BI developer.Key Responsibilities1) Data Engineering & Architecture (GCP-first)Design and enhance data solutions on GCP, selecting services and architecture patterns with a focus on scalability, reliability, performance, and cost efficiency.Construct and uphold comprehensive data pipelines (primarily batch processing, with streaming/event-driven solutions where applicable).Develop and sustain the structure of the BigQuery warehouse: establish data modeling conventions, implement partitioning/clustering strategies, and optimize for performance and cost.Define and execute integration patterns for ingesting data from various sources (such as enterprise systems, SharePoint, external APIs, and cloud storage).Ensure datasets are reusable, well-structured, and analytics-ready to effectively support reporting, monitoring, and future modeling requirements.2) Transformations (dbt as a priority)Implement transformation logic using SQL and Python, ideally utilizing dbt for standardized modeling and testing.Establish standards for modular, maintainable transformations and comprehensive documentation.Contribute to best practices surrounding version control, code reviews, and deployment for transformation workflows.3) Data Quality, Reliability & GovernanceDevelop and maintain data quality controls, including validation, source system reconciliation, and consistency checks.Oversee pipeline health, data freshness, and reliability; proactively troubleshoot incidents to prevent recurrence.Support data governance practices such as naming conventions, access principles, and compliance standards.

Join Petvisor's dynamic engineering team as a Senior Software Engineer. In this pivotal role, you will spearhead the development of innovative integrations and platform products while also ensuring routine maintenance aligns with the strategic direction set by our senior leadership. Your primary focus will be on leveraging your extensive expertise in Python to create scalable software solutions. We seek a passionate engineer who embraces technical diversity rather than confining themselves to a single technology stack. In addition to your Python skills, familiarity with .NET and C# is advantageous as you’ll play a crucial role in our varied ecosystem. Your proficiency with AWS services such as Lambda, Kinesis, SQS, and DynamoDB, alongside a solid understanding of database technologies like PostgreSQL and MSSQL, will empower you to work across the full technology stack effectively. This role lays a strong foundation for your career progression into senior and leadership positions.

We are seeking a skilled Cloud Engineer – Azure to join our dynamic team. This role will primarily focus on the deployment, operation, and troubleshooting of Azure cloud services, with a particular emphasis on Unix/Linux systems and networking. You will play a critical part in establishing and supporting secure, resilient connectivity and platform services, including VNets, routing, private access, load balancing, and hybrid connectivity (VPN/ExpressRoute). You will collaborate closely with SRE, Security, Engineering, Product Support, and customer teams across various time zones including US, UK, and APAC. To thrive in this role, candidates should possess hands-on Azure expertise, solid Linux administration skills, proficiency in Infrastructure as Code (IaC) automation, and the ability to manage incidents in a 24/7 operational environment.Key Responsibilities:Provision, configure, and manage Azure resources, including VMs/VMSS (Linux), VNets/Subnets, NSGs/ASGs, UDRs/route tables, Private Link/Private Endpoints, Application Gateway, Azure Load Balancer, Azure Firewall, Bastion, Azure DNS, Storage.Implement hybrid connectivity patterns such as site-to-site VPN (IPsec/IKEv2), ExpressRoute, vWAN, and hub-and-spoke designs.Utilize RBAC, Managed Identities, and Key Vault for managing secrets and certificates.Develop and maintain infrastructure as code using Terraform (azurerm) and/or Bicep, employing Azure CLI and Git-based workflows.Write and enhance Bash/Python scripts to automate builds, validations, patching, and operational checks; contribute to reusable modules/patterns in CI/CD.Monitor system health with Azure Monitor, Log Analytics/KQL, Application Insights, and Network Watcher (Connection Monitor, NSG flow logs, packet capture).Conduct in-depth troubleshooting across Linux OS, networking (routing/NAT/DNS/TLS), private connectivity, load balancing, and platform services; provide clear diagnostics and timelines.Coordinate maintenance windows, patching, and compliance activities; maintain auditable SOPs/runbooks/diagrams and adhere to change/incident/problem management processes.Engage directly with customer IT/network teams to plan connectivity (VPN/ExpressRoute), execute cutovers, and resolve issues; communicate trade-offs effectively.Collaborate with SRE/Engineering to enhance observability, resiliency, and cost efficiency; assist Support with Azure/network-centric cases.Participate in the global on-call rotation for P1/P2 incidents; ensure proper ticket hygiene and seamless shift transitions.Contribute to post-incident reviews, knowledge base updates, and continuous improvement initiatives.

ifs1 seeks a Cloud Engineer – Unix: AWS to support the design, deployment, and maintenance of scalable cloud systems. This position is based in Colombo and centers on building reliable, high-performing services that align with the company’s cloud strategy. Key responsibilities Design cloud infrastructure using AWS and Unix technologies Deploy and maintain cloud solutions that address business requirements Monitor service performance and work to improve reliability Contribute ideas and expertise to cloud strategy and ongoing enhancements Location Colombo

We are seeking a talented Automation Engineer to join our innovative team at Dijital Team Pty Ltd. As an Automation Engineer, you will play a pivotal role in designing, developing, and implementing automation solutions that enhance our operational efficiency. You will work closely with cross-functional teams to automate processes, improve system reliability, and ensure the successful delivery of our projects.

We are seeking a highly skilled Principal DevOps Engineer to join our innovative team at IFS. In this pivotal role, you will lead the design and implementation of scalable DevOps solutions, driving efficiency and enhancing the software development lifecycle.Your expertise will ensure that our CI/CD pipelines are robust and that our infrastructure is optimized for performance and reliability. As a key contributor, you will collaborate with cross-functional teams to align DevOps practices with business objectives, ensuring a seamless integration of development and operations.

We are seeking a highly skilled and motivated Application Security Engineer to join our dynamic team at IFS. In this role, you will be responsible for ensuring the security of our applications by identifying vulnerabilities and implementing robust security measures. You will work collaboratively with development teams to enhance the security posture of our software products, performing security assessments and providing guidance on best practices.

About the RoleAre you enthusiastic about integration technologies and eager to be a reliable resource for customers? As an Integration Support Engineer specializing in Boomi at Yenlo, you will assist our global clientele with their integration and API needs on the Boomi iPaaS platform. Your blend of technical acumen and customer-oriented approach will ensure seamless operations and effective solutions across various modules.This role is based in our Colombo office, and it is essential to be present 2-3 days a week.About YenloYenlo is a premier provider of integration solutions, focusing on API management, integration technologies, and Identity & Access Management. With a team of over 100 dedicated IT specialists, along with our support staff, we deliver technical expertise and a commitment to innovative, challenging projects.We emphasize hybrid and cloud-based iPaaS technologies, collaborating closely with industry leaders such as WSO2, Boomi, Microsoft Azure, and AWS. Since 2008, we have proudly held the status of a Platinum Partner with WSO2 and have been honored as “Best Partner 2021 and 2022” for our low-code solutions. Our strong partnerships span across Europe and the US.Yenlo’s international presence includes colleagues and offices in the Netherlands (Schiphol-Rijk HQ and Haaren), Germany, Spain, Sri Lanka, the US, and Canada. Our primary language is English, reflecting our diverse workforce and global customer base. We cater to mid-sized companies and large enterprises across various sectors, including finance, government, healthcare, education, retail, and transportation. Notable clients include Boeing, Bugaboo, and Hard Rock Café, among others. With an annual revenue of €32 million, Yenlo remains a pivotal player in advancing digital transformation worldwide.ResponsibilitiesServe as the first and second-line technical support for Boomi-related inquiries and incidents.Analyze, troubleshoot, and resolve issues related to Boomi integrations and processes.Investigate functional and technical errors, coordinating escalations as necessary.Assist customers in restoring services and reducing operational disruptions.Collaborate closely with integration consultants, developers, and managed services teams.Document technical processes and develop user guides.

Speechify is hiring a Platform Software Engineer to join the team in Colombo, Sri Lanka. The role centers on building and maintaining the core software platform that powers Speechify’s products. Work in this position directly shapes the features and improvements users see. Main responsibilities Collaborate with engineering, product, and design teams to deliver platform updates and enhancements Develop and maintain software components that support the broader Speechify product suite Offer ideas and solutions to boost platform reliability and performance Location This role is based on site in Colombo, Sri Lanka.

Join our dynamic team as a Development Lead in Software Engineering and play a pivotal role in shaping the future of our software solutions.As a Development Lead, you will oversee the technical direction of our projects, ensuring high-quality software delivery while mentoring a talented team of engineers. Your expertise will guide the development process and foster a collaborative environment.

Join our dynamic team at dijital-team-pty-ltd as an Application Support Engineer. In this critical role, you will be responsible for providing top-notch support for our applications, ensuring seamless functionality and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application performance. Your expertise will be essential in delivering outstanding service to our clients.

About GapstarsGapstars is a premier software development services provider based in the Netherlands, specializing in creating remote, agile teams in Sri Lanka and Portugal tailored for innovative technology companies. Our dynamic workforce of over 300 TechStars and forward-thinking professionals is committed to transforming scalable software into high-performance products that define the future. We partner with ambitious tech companies eager to dominate their respective markets.About the RoleWe are on the lookout for a pragmatic Senior AI Engineer who possesses a strong foundation in software engineering and is eager to navigate the rapidly evolving realm of applied AI. In this role, you will design, develop, and assess AI systems that are not only reliable and measurable but also genuinely impactful, moving beyond mere demonstrations.Your collaboration with data scientists, software engineers, and product managers will be crucial in delivering AI solutions that create meaningful change. You will embody the principles of evaluation over hype, embrace automation where it enhances efficiency, and advocate for simple yet high-performing systems within the life sciences sector.Key ResponsibilitiesDevelop and deploy AI-driven applications from prototype to production utilizing modern LLM frameworks and APIs.Design evaluations and metrics to assess real-world performance, including accuracy, latency, user experience quality, and safety.Construct and refine Retrieval-Augmented Generation (RAG) pipelines that integrate vector databases and LLMs.Implement data pipelines, retraining processes, and monitoring tools to keep models current and effective.Establish and apply context engineering strategies to enhance output quality and mitigate hallucination risks.Collaborate with product, platform, and infrastructure teams to align with business goals and build scalable, resilient systems.Employ agentic AI patterns (tool use, planning, reflection loops) pragmatically, selecting the appropriate complexity for each scenario.Promote strong engineering practices including code reviews, testing, observability, CI/CD, and reproducibility.Ensure that AI solutions adhere to security, compliance, and transparency standards.

Join our dynamic team at ifs1 as a SaaS Automation Engineer. In this pivotal role, you will design, implement, and optimize automated solutions for our Software as a Service (SaaS) offerings. Your expertise will play a crucial role in enhancing our product reliability and performance, ensuring a seamless experience for our clients.

We are seeking an exceptional Associate Principal Engineer, Delivery to lead our technology projects in the Banking, Financial Services, and Insurance (BFSI) sectors. You will be responsible for orchestrating end-to-end project delivery, ensuring that we meet our clients' needs with precision and excellence.Lead the management of project scope, timelines, budgets, and risk, while ensuring quality standards are met.Oversee cross-functional teams including architecture, development, QA, and DevOps.Ensure compliance with Software Development Life Cycle (SDLC) processes such as estimation, design, development, testing, deployment, and support.Drive Agile and Hybrid delivery models tailored to client requirements, tracking KPIs and managing escalations to ensure high customer satisfaction (CSAT).Act as the primary liaison for client IT and business teams, fostering strong executive relationships.Conduct governance meetings and status reports, identifying opportunities for upselling and cross-selling services.Build and maintain a robust pipeline of leads within BFSI accounts, collaborating with solution architects to design winning solutions.Prepare cost estimations, pricing models, and commercial proposals, and participate actively in RFP/RFI processes.Provide technical leadership with a deep understanding of banking systems, integration architectures, cloud platforms (preferably AWS/Azure), and data/reporting systems.Guide architecture discussions to ensure scalable and secure solutions that comply with BFSI regulations.

Inivos (www.inivosglobal.com) is at the forefront of technological innovation, focusing on Product Development, Enterprise Solutions, and Staff Augmentation. Our dedicated team of over 180 specialists, including developers, quality engineers, and consultants, delivers state-of-the-art solutions that redefine industry standards. In just five years, we have built a solid client portfolio across North America, the UK, Scandinavia, South Africa, UAE, Sri Lanka, Bangladesh, Singapore, and Australia.Job OverviewWe are on the lookout for a skilled DevOps Engineer – Embedded Software with substantial CI/CD experience. This role involves designing, implementing, and maintaining highly efficient continuous integration and deployment pipelines. You will play a crucial part in our development activities by ensuring smooth build, test, and release processes while managing various configurations for simulation, development, and stabilization across ECUs and feature branches.Design, implement, and maintain CI/CD pipelines to facilitate automated build, test, and deployment.Establish and manage variants for simulation, development, and stabilization for each ECU, including necessary feature branches.Automate workflows to enhance the efficiency, consistency, and reliability of software delivery.Integrate and oversee source control and CI/CD tools to streamline development processes.Monitor and troubleshoot pipeline issues, ensuring minimal downtime and rapid resolution.Collaborate closely with development and QA teams to ensure seamless integration and deployment.Continuously enhance CI/CD processes, tools, and best practices.