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Join Experian as a Senior Information Security Control Assessor, where you will play a pivotal role in safeguarding our information systems. You will be responsible for assessing and enhancing security controls, ensuring compliance with industry standards and regulations.
Your expertise will help us identify vulnerabilities, implement effective security measures, and educate teams on best practices. Collaborate with cross-functional teams to develop and maintain security protocols that protect our data and technology assets.
Join Experian as a Senior Information Security Control Assessor, where you will play a pivotal role in safeguarding our information systems. You will be responsible for assessing and enhancing security controls, ensuring compliance with industry standards and regulations.Your expertise will help us identify vulnerabilities, implement effective security measu…
Are you ready to make a significant impact in the world of technology?Join Lamina, part of West Monroe, as a Senior QA Automation Engineer in our dynamic Financial Services Product Team. Here, you will collaborate closely with product teams to identify their business objectives and implement effective quality assurance strategies that enhance product quality and user satisfaction.
Join our dynamic team at Power Digital Marketing as a Senior Performance Analyst specializing in paid social media strategies. In this role, you will leverage your analytical skills to drive performance and optimize campaigns across various social platforms. You will be responsible for analyzing data, creating insightful reports, and developing strategies to maximize ROI for our clients.
Contract|Remote|Remote - Argentina; Brazil; Chile; Colombia; Costa Rica
Join Newsela as a Senior Site Reliability Engineer on a contract basis, where you will play a crucial role in enhancing the reliability and performance of our systems. You will collaborate with cross-functional teams to identify areas for improvement and implement robust solutions that will elevate our platform.
About Backblaze Backblaze is a leader in reliable and high-availability cloud storage solutions, trusted by consumers, SMBs, enterprises, and developers across more than 150 countries. Our Backblaze B2 Cloud Storage service is designed to support data-intensive workloads such as backups, media storage, analytics, and modern AI pipelines. Our dedicated teams are committed to building secure, durable, and scalable systems, with a strong focus on application security from the outset, ensuring the safety and protection of our customers' data. While we celebrate our significant achievements, we are excited about the vast opportunities that lie ahead. About the Role We are on the lookout for a Senior Application Security Engineer who will enhance the security of the software powering Backblaze B2 Cloud Storage and Computer Backup solutions. This role focuses on integrating security measures into product usage, data storage methodologies, and customer interactions. A strong foundation in development and application security is essential, as well as a proficiency in leveraging AI technologies. This is a hands-on position that requires a deep understanding of application development. You will be expected to utilize the latest AI advancements to enhance both development processes and security protocols. Key responsibilities include: Utilizing AI tools and software to: Develop and maintain existing software security features Address evolving software security requirements in current applications Create new security components as necessary Conduct security assessments and code reviews on both internal and customer-facing applications Collaborate closely with engineering teams to remediate security vulnerabilities using AI solutions Design and implement security automation and tooling to bolster security measures Support our bug bounty program and manage vulnerability responses: Investigate newly reported vulnerabilities Propose remediation strategies Guide engineering teams based on known vulnerabilities in existing applications Have a strong grasp of cryptography and secure authentication practices Possess knowledge of cloud environments and associated security protocols You will be working with a large software ecosystem that includes: Apache Tomcat across numerous servers JavaServer Pages (JSP) with legacy features Node.js and JavaScript developed features and pages A distributed architecture supporting various browsers and custom client applications
Experian is seeking a Senior Quality Assurance Automation Engineer in Heredia. This position centers on improving software quality by building and maintaining automation solutions. Role overview The Senior Quality Assurance Automation Engineer works closely with teams from different disciplines. The main focus is on designing, developing, and running automated test suites to support product reliability and performance. What you will do Collaborate with cross-functional teams to understand requirements and testing needs Create and maintain automated tests for software products Help ensure software releases meet quality and performance standards Location This role is based in Heredia.
Full-time|Remote|Argentina; Bolivia; Colombia; Costa Rica; Dominican Republic; Peru
Location: Fully remote. Candidates may be based in Costa Rica, Peru, Colombia, Argentina, or Bolivia. Work mode: Remote Role overview The Senior Oracle Transportation Manager Consultant (OTM) at Encora leads the delivery of advanced transportation solutions using Oracle Transportation Manager. This role covers a broad range of OTM functionalities, including Order Management, Transportation Planning and Execution, Supply Chain Visibility, Event Management, Inventory Visibility, and Freight Bill Audit and Payment. Responsibilities include managing customer work packages, keeping projects on track with budgets and timelines, and maintaining high quality standards. The consultant works closely with DevOps teams to implement deliverables and change requests, using established templates and frameworks to address client needs. What you will do Gather and analyze requirements to design transportation solutions for multiple projects. Work with project teams to define IT solution specifications, lead CRP demonstrations, and participate in customer meetings. Oversee IT project work packages, following the DHL DevOps methodology. Manage IT development activities, ensuring alignment with customer requirements and supplier governance policies. Provide ongoing IT support for live customers, including processing change requests and handling new releases. Support project implementation, post-warranty activities, and Go-live phases. Build and maintain strong relationships with business and IT stakeholders throughout each project. Participate in additional projects and tasks as assigned by senior management. Lead business requirement and GAP analysis workshops for template-based implementations. Develop productive relationships with project teams, customers, and suppliers. Create and document test scenarios and scripts. Work with the testing team to automate testing processes. Manage and support user acceptance testing activities. Prepare user training materials for both internal and external customer teams.
Senior Customer Service Lead & TrainerFull-Time Remote | U.S. Business Hours (EST) About the RoleJoin our dynamic team as a Senior Customer Service Lead & Trainer. This pivotal role is designed for a seasoned professional who excels in leading, coaching, and enhancing the performance of a remote customer service team dedicated to serving U.S.-based customers.In this role, you will:Drive improvements in team performance,Develop comprehensive training systems,Ensure high service quality,Manage escalated issues,And guarantee an outstanding customer experience.Collaborate with offshore representatives and leadership to optimize workflows, enhance communication standards, and foster a culture of high performance and accountability.If you are an effective coach, composed in challenging situations, and enthusiastic about customer service and team empowerment, we would love to hear from you. ResponsibilitiesTeam Leadership & Performance ManagementLead, support, and manage a team of remote customer service representativesMonitor team performance and service quality on a daily basisConduct regular coaching sessions and performance evaluationsProvide constructive feedback to enhance communication and operational efficiencyProfessionally manage escalated customer interactionsEncourage a customer-centric, accountable support cultureTraining & OnboardingOversee onboarding and training processes for new hiresCreate and maintain:Training materials,Standard Operating Procedures (SOPs),Scripts,Call standards,Support documentationConduct call reviews, quality assessments, and coaching sessionsEnsure new employees are equipped to meet performance expectations swiftlyCustomer Experience & Service OperationsDeliver consistent, high-quality customer support across various communication channels including:Phone,Email,Chat,Digital platformsEnhance customer satisfaction through structured coaching and operational consistencyWork with internal teams to refine support workflows and minimize obstaclesMaintain professionalism and responsiveness throughout all customer interactionsReporting, QA & DocumentationAnalyze customer service KPIs and team performance metricsTrack service quality, response times, escalations, and productivity trendsEnsure accurate documentation and adherence to operational processesUphold service standards and quality benchmarks
Databricks is on the lookout for a talented Senior Technical Program Manager to spearhead high-complexity and high-impact technical initiatives, specifically focusing on Quote-to-Cash (Q2C) and Commercialization strategies. This role offers a unique chance to reshape Databricks' operational frameworks. Join a dynamic team that prioritizes effective solutions over being right, and values collective success over individual accolades.This position is situated within the central Transformation and Program Management Office, reporting directly to the Director of Technical Program Management and led by the AVP of Strategy and Execution.Impact You’ll HaveTake ownership of both business and technical outcomes, ensuring they yield measurable results.Lead extensive cross-functional teams with varying priorities to achieve high-quality, impactful outcomes.Manage complex, cross-organizational programs that span various domains, from internal platform enhancements to customer-facing software delivery.Assess the measurable impact of completed outcomes and establish clear KPIs for successful execution and ongoing improvement.Provide structure and clarity in ambiguous scenarios, facilitating decision-making and risk mitigation even with limited data.Maintain an in-depth technical understanding of the solutions being developed, proactively identifying and resolving hidden risks and dependencies.Act as a catalyst for change by implementing scalable processes and enhancing organizational efficiency across the company.
Your RoleAs a Senior Control Assurance Assessor at Experian, you will be an integral part of a dynamic team dedicated to evaluating and testing the effectiveness of security controls across both on-premise and cloud environments. Your mission is to ensure that these controls are designed robustly and implemented effectively to protect Experian's valuable assets. You will carry out assurance activities that assess the design, performance, and compliance of controls with industry standards and regulatory requirements.In this role, you will identify control gaps, meticulously document your findings, and provide actionable recommendations for enhancing security measures to mitigate risks effectively. Leveraging data-driven testing techniques and adhering to a defined testing methodology, you will collaborate closely with stakeholders to confirm that controls are appropriate in response to evolving risks and regulatory changes.Key ResponsibilitiesPerform comprehensive security control assessments, utilizing documented control activities and regulatory guidelines.Create and execute detailed test plans, test cases, and procedures, gathering evidence from various security tools.Analyze queries and dashboards to pinpoint potential control failures during the testing phase.Ensure the precision and timely execution of control testing, providing peer reviews when necessary.Document findings thoroughly, including root cause analysis and relevant recommendations for remediation.Act as the main liaison with business stakeholders, providing clear and concise updates on progress and results.Incorporate stakeholder feedback to continuously enhance the control testing program, sharing lessons learned.
Are you ready to drive innovation in AI?About Lamina Lamina is revolutionizing the realm of commercial lending with our collaborative SaaS platform that streamlines multi-lender transactions. We empower financial institutions with user-friendly tools that facilitate secure and efficient syndication and participation in deals. Position Overview We are on the lookout for an exceptionally talented and innovative AI Engineer to become part of our Lamina team in Costa Rica. In this pivotal role, you will concentrate on developing intelligent agents and sophisticated prompting systems that enhance automation, facilitate decision-making, and improve user experience across our platform. You will work in close collaboration with product, engineering, and design teams to architect and implement AI-driven solutions that integrate seamlessly into Lamina’s ecosystem. Key Responsibilities Design and develop cutting-edge AI models and algorithms to enhance platform capabilities.Collaborate with cross-functional teams to define and implement AI-driven features.Optimize existing AI systems for improved performance and user satisfaction.Stay updated with the latest advancements in AI technologies and methodologies.Participate in code reviews and contribute to best practices in software development.
Position Overview Are you ready to be a pivotal part of the fastest-growing database platform globally? We are seeking an innovative Senior GTM Engineer who will play a key role in advancing SingleStore's mission to provide a unified data platform that delivers exceptional performance for Enterprise AI applications. If you excel in dynamic environments, have a strong understanding of B2B SaaS, and can swiftly implement experiments to generate product-qualified leads and enhance the sales pipeline, we want to hear from you. This position, situated within the Marketing department, is highly technical in nature. You will enhance sales efficiency and pipeline through advanced systems, automation, and data-driven decision-making. Contributing to the advancement of our GTM engine, you will help shape how Marketing and Sales identify, prioritize, and convert opportunities. This role integrates GTM automation, AI-driven strategies, data systems, and hands-on GTM engineering. You will report directly to the Head of Growth Marketing and be part of the Demand Generation team. Our Marketing Philosophy At SingleStore, we view Marketing as a revenue-generating function, focused on creating, maturing, and expanding the sales pipeline. Sales and Marketing operate as a cohesive unit, following a shared operating model. Our programs are meticulously designed to target specific Ideal Customer Profiles (ICP) with measurable revenue impacts. Key Responsibilities Your main focus will be driving new customer acquisitions, evaluated through metrics like AIQLs and Salesforce Opportunities. You will identify opportunities to amplify the sales pipeline by scaling or automating GTM processes, including: Lead generation, content marketing, SEO/GEO, demo applications, events, and sales initiatives. You will take ownership of the architecture of our signal-based GTM engine, which includes: Designing, building, and managing agents and workflows. Leveraging in-market intent signals through AI agents currently utilized in Clay to assist representatives in researching and targeting accounts. Implementing AIQLs (AI-qualified leads), a signal-based pipeline engine that has successfully generated multiple opportunities, including a deal exceeding $400K. Producing the GTM Pulse, a weekly report detailing credit burn and usage signals. In this role, you will collaborate across Growth, Marketing, Sales, and Revenue Operations, enjoying the freedom to identify opportunities, conduct experiments, and deliver impactful solutions.
Bluelight Consulting stands at the forefront of software consulting, dedicated to crafting innovative solutions that elevate user experiences. We are committed to providing outstanding service and prioritize quality and client satisfaction in all our endeavors. Our mission extends beyond developing cutting-edge applications; we aim to cultivate a collaborative and stimulating work environment that encourages the growth and success of every team member. As we expand our footprint across the United States and Central/South America, we are eager to welcome talented individuals into our vibrant and diverse community.We are seeking a highly skilled Fullstack Senior Engineer to join our fast-paced, growing team at Bluelight Consulting. This role is perfect for those who thrive in dynamic environments where all contributions are valued. You will have the chance to work on impactful projects, creating high-quality applications that make a difference in the market. We emphasize continuous learning and personal development, offering a supportive atmosphere for professional growth. If you are passionate about software development and want to be a part of an exciting journey in a flourishing consulting firm, we encourage you to apply.
About the B2 Object Storage Team The B2 Object Storage team at Backblaze builds and supports the core systems that help customers store and retrieve data reliably. The team focuses on creating software that scales smoothly as user needs grow. Role Overview As a Senior Software Engineer, design, develop, and maintain software for Backblaze’s B2 Object Storage platform. This work directly supports customers’ ability to store and access their data efficiently. The role centers on improving system performance and reliability as storage demands change. Location Remote - Argentina Remote - Colombia Remote - Costa Rica Remote - Mexico
About Backblaze Backblaze is a leader in reliable, high-availability cloud storage, serving consumers, small to medium-sized businesses, enterprises, and developers across more than 150 countries. Our Backblaze B2 Cloud Storage is tailored for data-intensive workloads, including backup solutions, media storage, analytics, and cutting-edge AI pipelines. Our engineering teams prioritize building secure, durable, and scalable systems, ensuring application security from the ground up to protect and maintain customer trust. Despite our strong legacy, we are excited about the future and the opportunities that lie ahead. We are looking for a Senior Software Engineer to become a part of our Front End Engineering team. This team is responsible for crafting the core customer-facing web applications and services that empower our clients to effectively model, manage, and secure their organizations within Backblaze. Key areas of focus include identity and access management, cloud storage resource management, and the implementation of user interfaces and services integrated with a modern role-based access control system. About the Role As a Senior Software Engineer, you will design and develop highly available, modern web applications and services within our TypeScript and React ecosystem. You will integrate with systems central to customer administration, authorization, and resource orchestration, facing design challenges inspired by platforms like AWS IAM, GCP IAM, and Azure RBAC. This role is perfect for an engineer who thrives on building modern, scalable production web applications and services, possesses a rigorous understanding of security and correctness, and is comfortable managing the full application lifecycle—from design and implementation to rollout and operation, all while working with distributed systems. We also value engineers who leverage modern AI tools to enhance development speed, design quality, and fortify security and maintainability. Responsibilities: Design, develop, and enhance scalable front-end web applications and services using TypeScript & React, alongside backend JS frameworks such as NestJS and NextJS. Implement core application functionalities, including user interfaces and backend-for-frontend code, while integrating with existing services through REST and gRPC APIs. Collaborate with platform and product teams to ensure seamless integration with authentication and other shared systems. Create technical designs, deconstruct complex problems, and guide projects from conception through to production rollout. Take ownership of the entire delivery lifecycle for the systems you develop, including architectural design, testing strategy, deployment, observability, and operational readiness. Diagnose and resolve issues to maintain and improve system performance.
Location: Costa RicaWork Mode: Hybrid Role overview The Senior Quality Assurance Engineer at Encora plays a central role in designing, developing, and maintaining software solutions with a focus on quality. This position works closely with cross-functional teams to turn business requirements into scalable applications. The role also involves leading technical projects, supporting junior engineers, and driving improvements in software development practices to deliver reliable systems. What you will do Estimate testing efforts using technical specifications and participate early in planning to ensure quality coverage throughout the Software Development Life Cycle (SDLC). Design, document, and execute test cases for functional, regression, performance, and acceptance testing to confirm software stability and usability. Identify, document, and validate defects, track product stability with test metrics, and escalate risks that could impact delivery or quality. Manage and prioritize the automation backlog, work with automation engineers to expand test coverage, and use Agentic AI tools to improve productivity and testing efficiency.
Full-time|$20/hr - $40/hr|Remote|Remote — Costa Rica
We are looking for a talented Senior AI/ML Engineer to lead the creation of sophisticated inventory forecasting and decision systems. This role is fully remote and operates within Eastern Time hours (9am - 6pm). As a key individual contributor, you will have a direct impact on our business, making this position ideal for a self-motivated engineer who thrives in uncertain environments and is skilled in developing comprehensive machine learning solutions.Key ResponsibilitiesDevelop and enhance inventory demand forecasting models using machine learning and statistical techniques.Manage ML models from start to finish: including data collection, feature engineering, training, deployment, monitoring, and iterative improvements.Create decision systems that facilitate inventory planning, pricing, and demand forecasting.Design and maintain data pipelines and API integrations for both internal and external data sources.Work with complex real-world data to ensure model accuracy through thorough validation and testing processes.Implement LLM/AI-agent workflows to automate processes based on domain logic.Function independently within a small team, prioritizing tasks, resolving challenges, and clearly communicating decisions.
About UsMimica is dedicated to helping organizations and individuals optimize their most valuable asset: time. Our innovative AI-based task mining technology meticulously tracks employee actions on their desktops, translating them into comprehensive process maps. With Mimica’s process intelligence, we identify inefficiencies, recommend automation technologies (like RPA and GenAI), and provide actionable blueprints for enhancing work efficiency.Your RoleAs we transition approximately 200 employees in Costa Rica from an Employer of Record (EOR) model to a fully owned local entity, your contribution will be pivotal. This operational shift is critical, and any oversights in payroll, benefits, or compliance can affect our employees directly. You will be accountable for the execution and integrity of these systems, ensuring they operate smoothly, comply with regulations, and can scale effectively.Your responsibilities will range from validating payroll inputs to overseeing statutory compliance and influencing our local operations as we expand. This role offers the potential for growth into a leadership position in People Operations and HR for the region.Key ResponsibilitiesManage pre-hire compliance tasks, including verifying work rights and ensuring all documentation is prepared before the employee's start date.Process new hires, departures, and employment changes, including generating contracts, amendments, and employment verifications.Prepare and validate payroll data encompassing salaries, incentives, deductions, and adjustments.Audit payroll outputs, identify discrepancies, and resolve errors proactively.Oversee social security contributions, income tax withholdings, and related settlements.Handle enrollment and modifications for private healthcare and statutory benefits, as well as resolving any issues.Manage leave requests while ensuring alignment across policies, systems, and payroll.Serve as the primary point of contact for employee inquiries regarding employment terms, payslips, taxes, and benefits.Stay informed of regulatory changes and implement necessary adjustments to maintain compliance with local laws.Assist with audits, filings, and statutory requirements as needed.
Join us at 3Pillar Global, where we excel in creating transformative software products that drive digital business success.We are currently seeking a skilled Senior QA Automation Engineer proficient in Python, who will not only craft robust code but also enhance our product offerings for our valued clients.Your expertise will be instrumental in furthering our commitment to client success and reinforcing our status as a top-tier product development services provider.
Role Overview everai is seeking a Senior AI Vertical Mini-Series Director for a freelance, fully remote position based in Costa Rica. This role focuses on shaping and delivering mini-series content built around artificial intelligence themes for a global audience. What You Will Do Lead the creative process for AI-focused mini-series, from early concept through final production. Ensure all content matches everai’s brand vision and strategic objectives. Guide and support a team of content creators and AI specialists. Create an environment where new ideas and approaches are encouraged and developed. Work Arrangement This is a freelance opportunity. Work is fully remote, with collaboration across international teams.
Join Experian as a Senior Information Security Control Assessor, where you will play a pivotal role in safeguarding our information systems. You will be responsible for assessing and enhancing security controls, ensuring compliance with industry standards and regulations.Your expertise will help us identify vulnerabilities, implement effective security measu…
Are you ready to make a significant impact in the world of technology?Join Lamina, part of West Monroe, as a Senior QA Automation Engineer in our dynamic Financial Services Product Team. Here, you will collaborate closely with product teams to identify their business objectives and implement effective quality assurance strategies that enhance product quality and user satisfaction.
Join our dynamic team at Power Digital Marketing as a Senior Performance Analyst specializing in paid social media strategies. In this role, you will leverage your analytical skills to drive performance and optimize campaigns across various social platforms. You will be responsible for analyzing data, creating insightful reports, and developing strategies to maximize ROI for our clients.
Contract|Remote|Remote - Argentina; Brazil; Chile; Colombia; Costa Rica
Join Newsela as a Senior Site Reliability Engineer on a contract basis, where you will play a crucial role in enhancing the reliability and performance of our systems. You will collaborate with cross-functional teams to identify areas for improvement and implement robust solutions that will elevate our platform.
About Backblaze Backblaze is a leader in reliable and high-availability cloud storage solutions, trusted by consumers, SMBs, enterprises, and developers across more than 150 countries. Our Backblaze B2 Cloud Storage service is designed to support data-intensive workloads such as backups, media storage, analytics, and modern AI pipelines. Our dedicated teams are committed to building secure, durable, and scalable systems, with a strong focus on application security from the outset, ensuring the safety and protection of our customers' data. While we celebrate our significant achievements, we are excited about the vast opportunities that lie ahead. About the Role We are on the lookout for a Senior Application Security Engineer who will enhance the security of the software powering Backblaze B2 Cloud Storage and Computer Backup solutions. This role focuses on integrating security measures into product usage, data storage methodologies, and customer interactions. A strong foundation in development and application security is essential, as well as a proficiency in leveraging AI technologies. This is a hands-on position that requires a deep understanding of application development. You will be expected to utilize the latest AI advancements to enhance both development processes and security protocols. Key responsibilities include: Utilizing AI tools and software to: Develop and maintain existing software security features Address evolving software security requirements in current applications Create new security components as necessary Conduct security assessments and code reviews on both internal and customer-facing applications Collaborate closely with engineering teams to remediate security vulnerabilities using AI solutions Design and implement security automation and tooling to bolster security measures Support our bug bounty program and manage vulnerability responses: Investigate newly reported vulnerabilities Propose remediation strategies Guide engineering teams based on known vulnerabilities in existing applications Have a strong grasp of cryptography and secure authentication practices Possess knowledge of cloud environments and associated security protocols You will be working with a large software ecosystem that includes: Apache Tomcat across numerous servers JavaServer Pages (JSP) with legacy features Node.js and JavaScript developed features and pages A distributed architecture supporting various browsers and custom client applications
Experian is seeking a Senior Quality Assurance Automation Engineer in Heredia. This position centers on improving software quality by building and maintaining automation solutions. Role overview The Senior Quality Assurance Automation Engineer works closely with teams from different disciplines. The main focus is on designing, developing, and running automated test suites to support product reliability and performance. What you will do Collaborate with cross-functional teams to understand requirements and testing needs Create and maintain automated tests for software products Help ensure software releases meet quality and performance standards Location This role is based in Heredia.
Full-time|Remote|Argentina; Bolivia; Colombia; Costa Rica; Dominican Republic; Peru
Location: Fully remote. Candidates may be based in Costa Rica, Peru, Colombia, Argentina, or Bolivia. Work mode: Remote Role overview The Senior Oracle Transportation Manager Consultant (OTM) at Encora leads the delivery of advanced transportation solutions using Oracle Transportation Manager. This role covers a broad range of OTM functionalities, including Order Management, Transportation Planning and Execution, Supply Chain Visibility, Event Management, Inventory Visibility, and Freight Bill Audit and Payment. Responsibilities include managing customer work packages, keeping projects on track with budgets and timelines, and maintaining high quality standards. The consultant works closely with DevOps teams to implement deliverables and change requests, using established templates and frameworks to address client needs. What you will do Gather and analyze requirements to design transportation solutions for multiple projects. Work with project teams to define IT solution specifications, lead CRP demonstrations, and participate in customer meetings. Oversee IT project work packages, following the DHL DevOps methodology. Manage IT development activities, ensuring alignment with customer requirements and supplier governance policies. Provide ongoing IT support for live customers, including processing change requests and handling new releases. Support project implementation, post-warranty activities, and Go-live phases. Build and maintain strong relationships with business and IT stakeholders throughout each project. Participate in additional projects and tasks as assigned by senior management. Lead business requirement and GAP analysis workshops for template-based implementations. Develop productive relationships with project teams, customers, and suppliers. Create and document test scenarios and scripts. Work with the testing team to automate testing processes. Manage and support user acceptance testing activities. Prepare user training materials for both internal and external customer teams.
Senior Customer Service Lead & TrainerFull-Time Remote | U.S. Business Hours (EST) About the RoleJoin our dynamic team as a Senior Customer Service Lead & Trainer. This pivotal role is designed for a seasoned professional who excels in leading, coaching, and enhancing the performance of a remote customer service team dedicated to serving U.S.-based customers.In this role, you will:Drive improvements in team performance,Develop comprehensive training systems,Ensure high service quality,Manage escalated issues,And guarantee an outstanding customer experience.Collaborate with offshore representatives and leadership to optimize workflows, enhance communication standards, and foster a culture of high performance and accountability.If you are an effective coach, composed in challenging situations, and enthusiastic about customer service and team empowerment, we would love to hear from you. ResponsibilitiesTeam Leadership & Performance ManagementLead, support, and manage a team of remote customer service representativesMonitor team performance and service quality on a daily basisConduct regular coaching sessions and performance evaluationsProvide constructive feedback to enhance communication and operational efficiencyProfessionally manage escalated customer interactionsEncourage a customer-centric, accountable support cultureTraining & OnboardingOversee onboarding and training processes for new hiresCreate and maintain:Training materials,Standard Operating Procedures (SOPs),Scripts,Call standards,Support documentationConduct call reviews, quality assessments, and coaching sessionsEnsure new employees are equipped to meet performance expectations swiftlyCustomer Experience & Service OperationsDeliver consistent, high-quality customer support across various communication channels including:Phone,Email,Chat,Digital platformsEnhance customer satisfaction through structured coaching and operational consistencyWork with internal teams to refine support workflows and minimize obstaclesMaintain professionalism and responsiveness throughout all customer interactionsReporting, QA & DocumentationAnalyze customer service KPIs and team performance metricsTrack service quality, response times, escalations, and productivity trendsEnsure accurate documentation and adherence to operational processesUphold service standards and quality benchmarks
Databricks is on the lookout for a talented Senior Technical Program Manager to spearhead high-complexity and high-impact technical initiatives, specifically focusing on Quote-to-Cash (Q2C) and Commercialization strategies. This role offers a unique chance to reshape Databricks' operational frameworks. Join a dynamic team that prioritizes effective solutions over being right, and values collective success over individual accolades.This position is situated within the central Transformation and Program Management Office, reporting directly to the Director of Technical Program Management and led by the AVP of Strategy and Execution.Impact You’ll HaveTake ownership of both business and technical outcomes, ensuring they yield measurable results.Lead extensive cross-functional teams with varying priorities to achieve high-quality, impactful outcomes.Manage complex, cross-organizational programs that span various domains, from internal platform enhancements to customer-facing software delivery.Assess the measurable impact of completed outcomes and establish clear KPIs for successful execution and ongoing improvement.Provide structure and clarity in ambiguous scenarios, facilitating decision-making and risk mitigation even with limited data.Maintain an in-depth technical understanding of the solutions being developed, proactively identifying and resolving hidden risks and dependencies.Act as a catalyst for change by implementing scalable processes and enhancing organizational efficiency across the company.
Your RoleAs a Senior Control Assurance Assessor at Experian, you will be an integral part of a dynamic team dedicated to evaluating and testing the effectiveness of security controls across both on-premise and cloud environments. Your mission is to ensure that these controls are designed robustly and implemented effectively to protect Experian's valuable assets. You will carry out assurance activities that assess the design, performance, and compliance of controls with industry standards and regulatory requirements.In this role, you will identify control gaps, meticulously document your findings, and provide actionable recommendations for enhancing security measures to mitigate risks effectively. Leveraging data-driven testing techniques and adhering to a defined testing methodology, you will collaborate closely with stakeholders to confirm that controls are appropriate in response to evolving risks and regulatory changes.Key ResponsibilitiesPerform comprehensive security control assessments, utilizing documented control activities and regulatory guidelines.Create and execute detailed test plans, test cases, and procedures, gathering evidence from various security tools.Analyze queries and dashboards to pinpoint potential control failures during the testing phase.Ensure the precision and timely execution of control testing, providing peer reviews when necessary.Document findings thoroughly, including root cause analysis and relevant recommendations for remediation.Act as the main liaison with business stakeholders, providing clear and concise updates on progress and results.Incorporate stakeholder feedback to continuously enhance the control testing program, sharing lessons learned.
Are you ready to drive innovation in AI?About Lamina Lamina is revolutionizing the realm of commercial lending with our collaborative SaaS platform that streamlines multi-lender transactions. We empower financial institutions with user-friendly tools that facilitate secure and efficient syndication and participation in deals. Position Overview We are on the lookout for an exceptionally talented and innovative AI Engineer to become part of our Lamina team in Costa Rica. In this pivotal role, you will concentrate on developing intelligent agents and sophisticated prompting systems that enhance automation, facilitate decision-making, and improve user experience across our platform. You will work in close collaboration with product, engineering, and design teams to architect and implement AI-driven solutions that integrate seamlessly into Lamina’s ecosystem. Key Responsibilities Design and develop cutting-edge AI models and algorithms to enhance platform capabilities.Collaborate with cross-functional teams to define and implement AI-driven features.Optimize existing AI systems for improved performance and user satisfaction.Stay updated with the latest advancements in AI technologies and methodologies.Participate in code reviews and contribute to best practices in software development.
Position Overview Are you ready to be a pivotal part of the fastest-growing database platform globally? We are seeking an innovative Senior GTM Engineer who will play a key role in advancing SingleStore's mission to provide a unified data platform that delivers exceptional performance for Enterprise AI applications. If you excel in dynamic environments, have a strong understanding of B2B SaaS, and can swiftly implement experiments to generate product-qualified leads and enhance the sales pipeline, we want to hear from you. This position, situated within the Marketing department, is highly technical in nature. You will enhance sales efficiency and pipeline through advanced systems, automation, and data-driven decision-making. Contributing to the advancement of our GTM engine, you will help shape how Marketing and Sales identify, prioritize, and convert opportunities. This role integrates GTM automation, AI-driven strategies, data systems, and hands-on GTM engineering. You will report directly to the Head of Growth Marketing and be part of the Demand Generation team. Our Marketing Philosophy At SingleStore, we view Marketing as a revenue-generating function, focused on creating, maturing, and expanding the sales pipeline. Sales and Marketing operate as a cohesive unit, following a shared operating model. Our programs are meticulously designed to target specific Ideal Customer Profiles (ICP) with measurable revenue impacts. Key Responsibilities Your main focus will be driving new customer acquisitions, evaluated through metrics like AIQLs and Salesforce Opportunities. You will identify opportunities to amplify the sales pipeline by scaling or automating GTM processes, including: Lead generation, content marketing, SEO/GEO, demo applications, events, and sales initiatives. You will take ownership of the architecture of our signal-based GTM engine, which includes: Designing, building, and managing agents and workflows. Leveraging in-market intent signals through AI agents currently utilized in Clay to assist representatives in researching and targeting accounts. Implementing AIQLs (AI-qualified leads), a signal-based pipeline engine that has successfully generated multiple opportunities, including a deal exceeding $400K. Producing the GTM Pulse, a weekly report detailing credit burn and usage signals. In this role, you will collaborate across Growth, Marketing, Sales, and Revenue Operations, enjoying the freedom to identify opportunities, conduct experiments, and deliver impactful solutions.
Bluelight Consulting stands at the forefront of software consulting, dedicated to crafting innovative solutions that elevate user experiences. We are committed to providing outstanding service and prioritize quality and client satisfaction in all our endeavors. Our mission extends beyond developing cutting-edge applications; we aim to cultivate a collaborative and stimulating work environment that encourages the growth and success of every team member. As we expand our footprint across the United States and Central/South America, we are eager to welcome talented individuals into our vibrant and diverse community.We are seeking a highly skilled Fullstack Senior Engineer to join our fast-paced, growing team at Bluelight Consulting. This role is perfect for those who thrive in dynamic environments where all contributions are valued. You will have the chance to work on impactful projects, creating high-quality applications that make a difference in the market. We emphasize continuous learning and personal development, offering a supportive atmosphere for professional growth. If you are passionate about software development and want to be a part of an exciting journey in a flourishing consulting firm, we encourage you to apply.
About the B2 Object Storage Team The B2 Object Storage team at Backblaze builds and supports the core systems that help customers store and retrieve data reliably. The team focuses on creating software that scales smoothly as user needs grow. Role Overview As a Senior Software Engineer, design, develop, and maintain software for Backblaze’s B2 Object Storage platform. This work directly supports customers’ ability to store and access their data efficiently. The role centers on improving system performance and reliability as storage demands change. Location Remote - Argentina Remote - Colombia Remote - Costa Rica Remote - Mexico
About Backblaze Backblaze is a leader in reliable, high-availability cloud storage, serving consumers, small to medium-sized businesses, enterprises, and developers across more than 150 countries. Our Backblaze B2 Cloud Storage is tailored for data-intensive workloads, including backup solutions, media storage, analytics, and cutting-edge AI pipelines. Our engineering teams prioritize building secure, durable, and scalable systems, ensuring application security from the ground up to protect and maintain customer trust. Despite our strong legacy, we are excited about the future and the opportunities that lie ahead. We are looking for a Senior Software Engineer to become a part of our Front End Engineering team. This team is responsible for crafting the core customer-facing web applications and services that empower our clients to effectively model, manage, and secure their organizations within Backblaze. Key areas of focus include identity and access management, cloud storage resource management, and the implementation of user interfaces and services integrated with a modern role-based access control system. About the Role As a Senior Software Engineer, you will design and develop highly available, modern web applications and services within our TypeScript and React ecosystem. You will integrate with systems central to customer administration, authorization, and resource orchestration, facing design challenges inspired by platforms like AWS IAM, GCP IAM, and Azure RBAC. This role is perfect for an engineer who thrives on building modern, scalable production web applications and services, possesses a rigorous understanding of security and correctness, and is comfortable managing the full application lifecycle—from design and implementation to rollout and operation, all while working with distributed systems. We also value engineers who leverage modern AI tools to enhance development speed, design quality, and fortify security and maintainability. Responsibilities: Design, develop, and enhance scalable front-end web applications and services using TypeScript & React, alongside backend JS frameworks such as NestJS and NextJS. Implement core application functionalities, including user interfaces and backend-for-frontend code, while integrating with existing services through REST and gRPC APIs. Collaborate with platform and product teams to ensure seamless integration with authentication and other shared systems. Create technical designs, deconstruct complex problems, and guide projects from conception through to production rollout. Take ownership of the entire delivery lifecycle for the systems you develop, including architectural design, testing strategy, deployment, observability, and operational readiness. Diagnose and resolve issues to maintain and improve system performance.
Location: Costa RicaWork Mode: Hybrid Role overview The Senior Quality Assurance Engineer at Encora plays a central role in designing, developing, and maintaining software solutions with a focus on quality. This position works closely with cross-functional teams to turn business requirements into scalable applications. The role also involves leading technical projects, supporting junior engineers, and driving improvements in software development practices to deliver reliable systems. What you will do Estimate testing efforts using technical specifications and participate early in planning to ensure quality coverage throughout the Software Development Life Cycle (SDLC). Design, document, and execute test cases for functional, regression, performance, and acceptance testing to confirm software stability and usability. Identify, document, and validate defects, track product stability with test metrics, and escalate risks that could impact delivery or quality. Manage and prioritize the automation backlog, work with automation engineers to expand test coverage, and use Agentic AI tools to improve productivity and testing efficiency.
Full-time|$20/hr - $40/hr|Remote|Remote — Costa Rica
We are looking for a talented Senior AI/ML Engineer to lead the creation of sophisticated inventory forecasting and decision systems. This role is fully remote and operates within Eastern Time hours (9am - 6pm). As a key individual contributor, you will have a direct impact on our business, making this position ideal for a self-motivated engineer who thrives in uncertain environments and is skilled in developing comprehensive machine learning solutions.Key ResponsibilitiesDevelop and enhance inventory demand forecasting models using machine learning and statistical techniques.Manage ML models from start to finish: including data collection, feature engineering, training, deployment, monitoring, and iterative improvements.Create decision systems that facilitate inventory planning, pricing, and demand forecasting.Design and maintain data pipelines and API integrations for both internal and external data sources.Work with complex real-world data to ensure model accuracy through thorough validation and testing processes.Implement LLM/AI-agent workflows to automate processes based on domain logic.Function independently within a small team, prioritizing tasks, resolving challenges, and clearly communicating decisions.
About UsMimica is dedicated to helping organizations and individuals optimize their most valuable asset: time. Our innovative AI-based task mining technology meticulously tracks employee actions on their desktops, translating them into comprehensive process maps. With Mimica’s process intelligence, we identify inefficiencies, recommend automation technologies (like RPA and GenAI), and provide actionable blueprints for enhancing work efficiency.Your RoleAs we transition approximately 200 employees in Costa Rica from an Employer of Record (EOR) model to a fully owned local entity, your contribution will be pivotal. This operational shift is critical, and any oversights in payroll, benefits, or compliance can affect our employees directly. You will be accountable for the execution and integrity of these systems, ensuring they operate smoothly, comply with regulations, and can scale effectively.Your responsibilities will range from validating payroll inputs to overseeing statutory compliance and influencing our local operations as we expand. This role offers the potential for growth into a leadership position in People Operations and HR for the region.Key ResponsibilitiesManage pre-hire compliance tasks, including verifying work rights and ensuring all documentation is prepared before the employee's start date.Process new hires, departures, and employment changes, including generating contracts, amendments, and employment verifications.Prepare and validate payroll data encompassing salaries, incentives, deductions, and adjustments.Audit payroll outputs, identify discrepancies, and resolve errors proactively.Oversee social security contributions, income tax withholdings, and related settlements.Handle enrollment and modifications for private healthcare and statutory benefits, as well as resolving any issues.Manage leave requests while ensuring alignment across policies, systems, and payroll.Serve as the primary point of contact for employee inquiries regarding employment terms, payslips, taxes, and benefits.Stay informed of regulatory changes and implement necessary adjustments to maintain compliance with local laws.Assist with audits, filings, and statutory requirements as needed.
Join us at 3Pillar Global, where we excel in creating transformative software products that drive digital business success.We are currently seeking a skilled Senior QA Automation Engineer proficient in Python, who will not only craft robust code but also enhance our product offerings for our valued clients.Your expertise will be instrumental in furthering our commitment to client success and reinforcing our status as a top-tier product development services provider.
Role Overview everai is seeking a Senior AI Vertical Mini-Series Director for a freelance, fully remote position based in Costa Rica. This role focuses on shaping and delivering mini-series content built around artificial intelligence themes for a global audience. What You Will Do Lead the creative process for AI-focused mini-series, from early concept through final production. Ensure all content matches everai’s brand vision and strategic objectives. Guide and support a team of content creators and AI specialists. Create an environment where new ideas and approaches are encouraged and developed. Work Arrangement This is a freelance opportunity. Work is fully remote, with collaboration across international teams.
