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Experience Level
Entry Level
About the job
AlphaSense India is looking for an Analyst to join the Customer & Product Support team in Delhi. This position centers on supporting clients and improving the overall product experience through careful analysis and responsive service.
Role overview
This Analyst role focuses on understanding client needs, answering product questions, and helping customers get the most out of AlphaSense’s offerings. Attention to detail and strong analytical skills are essential, as you will interpret feedback and contribute to product improvements.
What you will do
Deliver timely and effective customer support, addressing product-related questions and issues.
Gather and analyze customer feedback to identify areas for product enhancement.
Work with product teams to ensure features and updates meet client expectations.
Document and maintain support processes to improve efficiency and consistency.
Requirements
Strong analytical mindset and attention to detail.
Ability to communicate clearly with clients and internal teams.
Experience in customer support or product analysis is an advantage.
AlphaSense India is looking for an Analyst to join the Customer & Product Support team in Delhi. This position centers on supporting clients and improving the overall product experience through careful analysis and responsive service. Role overview This Analyst role focuses on understanding client needs, answering product questions, and helping customers get…
The Analyst, Customer & Product Support role at AlphaSense centers on improving the customer experience through thoughtful analysis and responsive support. Based in Delhi, this position involves working closely with both customers and product teams to address questions and provide clear, actionable information. Main responsibilities Analyze customer interactions and feedback to identify trends and areas for improvement. Support users by addressing inquiries and resolving issues related to AlphaSense technology. Collaborate with internal teams to communicate customer needs and contribute to product enhancements. Role focus This role focuses on using data and direct support to help businesses make informed decisions with AlphaSense’s platform. Expect to engage with innovative tools and play a part in delivering insights that matter to clients.
Role Overview Control Risks is seeking an Applications Support Analyst in New Delhi. This role focuses on maintaining the smooth operation of business applications and systems. The analyst will address technical issues, assist users, and work with colleagues across departments to improve software solutions. What You Will Do Troubleshoot and resolve application and system issues as they arise Provide user support to help staff navigate and use company applications effectively Collaborate with cross-functional teams to identify opportunities for software enhancements Contribute to efforts that drive efficiency and improve the user experience organization-wide Location This position is based in New Delhi, Delhi, India.
ABOUT TIDETide is dedicated to empowering small and medium-sized enterprises (SMEs) by streamlining their operations. We provide not just business accounts and banking services, but also an extensive range of interlinked administrative solutions, from invoicing to accounting.With over 1.8 million members globally, including those in the UK, India, Germany, and France, Tide is revolutionizing the small business banking landscape.Our technology-driven solutions are crafted with SMEs in mind, ensuring quick onboarding, low fees, and innovative features. We are committed to making data-driven decisions to fulfill our mission of helping SMEs save time and money, allowing them to focus on what they love.Tide Facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthSecured over $300 million in fundingA diverse team of over 2,500 Tideans globallyOffices in Central London, Sofia, Bulgaria, Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and LuxembourgABOUT THE ROLEAs a Customer Support Agent, you will be instrumental in helping businesses throughout India achieve success. Your passion for customer problem-solving and ability to empathize make you an ideal fit for this role. You will provide 24/7 support, playing a vital role in Tide's mission to save businesses time and money. Quick, clear problem-solving and honest advice distinguish us from traditional banking institutions.Responsibilities include:Identifying patterns and suggesting areas for improvementManaging multiple priorities to ensure optimal support for membersAddressing complex banking queries such as unfamiliar transactions, missing payments, and direct debitsMentoring new team members and assisting with back-office tasks
Join Allica Bank as a Financial Crime and Customer Experience Analyst, where you will play a vital role in enhancing our financial security and customer satisfaction. You will analyze customer interactions and transactions to identify potential risks and improve the overall customer experience.
Full-time|Remote|Remote — India Gate, New Delhi, India
Join our team as a meticulous and organized Customer Support Specialist, where your expertise will be pivotal in facilitating B2B order processing, documentation, and shipment coordination. This operational role is designed for individuals who thrive on attention to detail and structured processes.Work Type: RemoteTime Zone: U.S. Pacific TimeKey Responsibilities:Handle customer email communications regarding order status, documentation, and updates.Input customer orders into QuickBooks or ERP systems.Generate export documents, packing lists, certificates, and shipping paperwork.Collaborate with freight forwarders for shipment logistics.Compile and present weekly performance reports.
ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations by providing not just business accounts and banking services, but also a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking sector with over 1.8 million members worldwide, with a strong presence in the UK, India, Germany, and France.Utilizing cutting-edge technology, all our solutions are crafted with the unique challenges of SMEs in mind. With rapid onboarding, minimal fees, and innovative features, we are committed to making data-driven decisions to fulfill our mission: to help SMEs save time and money, enabling them to focus on their passions.Tide Facts:Available for SMEs in the UK, India, Germany, and France.Over 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.Secured over $300 million in funding.A diverse workforce of over 2,500 Tideans globally.Offices in Central London, along with member support and technology centers in Sofia, Bulgaria, and technology hubs in Serbia, Romania, Lithuania, and Hyderabad, plus offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg. ABOUT THE ROLEAs a Customer Support Agent, your mission will be to assist businesses across India in achieving their success stories daily. If you have a genuine passion for engaging with people, an empathetic nature, and a knack for solving customer challenges, this role is perfect for you. You will play a pivotal role in Tide's expansion by providing round-the-clock support, every day of the year. Our goal is to save businesses time and money, and delivering swift and seamless support is essential to this mission. Rapidly resolving issues and delivering transparent advice distinguishes us from traditional banking institutions.Some key responsibilities include:Identifying patterns to highlight areas for improvement.Balancing priorities to ensure optimal support experiences for members.Addressing complex banking inquiries, such as unfamiliar transactions and missing payments.Providing guidance on direct debits and other banking concerns.
Join our dynamic team at Weblee Technologies as a Customer Care Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction in every interaction. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you!
Join the Global Customer Success team as a Technical Support Engineer for Flowics at Vizrt. In this pivotal role, you will be responsible for ensuring the reliability and optimal performance of Vizrt systems for our diverse clientele around the globe. Your focus will be on delivering outstanding support through advanced troubleshooting, proactive customer engagement, and aligning closely with our customer success objectives.Beyond standard support tasks, this role emphasizes proactive system validation, follow-up on training sessions, risk identification, and fostering long-term customer relationships to guarantee operational excellence throughout the customer journey.Key Responsibilities:1. Technical Support DeliveryManage incoming customer inquiries via phone, chat, email, or portal, ensuring precise prioritization and resolution in line with the Vizrt Global Support quality framework.Diagnose and resolve complex software issues to reduce customer downtime.Possess in-depth knowledge of Viz Flowics (Web Graphics Editor) or similar tools, with the ability to create, edit, and animate live graphics using a drag-and-drop interface.Connect, configure, and troubleshoot external live data sources utilizing Flowics data connectors (e.g., APIs, JSON/RSS feeds, sports data providers, Google Sheets, social media metrics).Understand end-to-end broadcast and streaming production workflows, including NDI output.Collaborate with teams across R&D, Customer Success, and Professional Services to resolve complex or cross-departmental issues.Document case details thoroughly, track progress, and communicate updates within Salesforce.Own individual KPIs, uphold quality standards, and pursue development goals in accordance with the Global Support Quality Framework.Initiate cross-functional initiatives aimed at enhancing support efficiency and customer satisfaction.2. Extended Support EngagementEngage in proactive check-ins at 30/60-day intervals to assess customer priorities, gather feedback, and identify areas for improvement.Conduct system audits to verify installed versions, assess system stability, and identify misconfigurations while escalating any licensing or documentation gaps.Validate usage by ensuring that deployed tools are actively utilized and functioning appropriately.Follow up on customer training progress, ensure completion of Viz University courses, and suggest additional learning resources.Maintain transparency of customer status by flagging risks or obstacles to Sales, Account Management, or Success teams.Participate in monitoring support health, review ticket history, encourage NPS completion, and identify recurring trends.
As an Infrastructure & Network Analyst, you will play a pivotal role in developing, testing, operating, monitoring, managing, and supporting IT services through a sophisticated array of hardware, software, networks, data centers, and cloud platforms.This position serves as a crucial link between the infrastructure and network teams, responsible for identifying and addressing daily infrastructure and network challenges as they arise. You will also engage in projects aimed at enhancing the delivery of key services and contribute to the overall architectural design.Key Responsibilities:Resolve incidents assigned through the ITSM ticketing system (ServiceNow) in accordance with prescribed SLAs, ensuring timely status updates are provided.Recommend changes as necessary, ensuring all relevant testing and approvals are completed.Handle major incidents outside of core working hours when on call.Escalate incidents and issues to the Service Delivery Manager as needed, ensuring prompt resolution.Participate in disaster recovery testing and drills.Network Responsibilities:Administer switch and firewall configurations.Address alerts generated by monitoring systems for all network services and systems.Maintain development and testing network environments.Identify trends, log them as problem tickets, and update problem records promptly.Regularly assess network capacity and provide recommendations to prevent business-impacting issues.Assist with managing internal and public DNS.Support the completion of IT-related projects while providing insights on network security and architecture direction.Advise and implement enhancements to existing network designs to boost efficiency, reliability, and performance.Infrastructure Responsibilities:Administer Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL, and Azure Web Apps.Collaborate directly with application development, support, and security teams to analyze and remediate identified risks and issues.Conduct timely security patching to ensure all infrastructure components are free from vulnerabilities.Coordinate penetration and vulnerability testing across company systems and networks.Analyze, design, test, install, document, implement, and support complex network solutions in cloud environments.Exhibit sound judgment by identifying potential problems early and proposing effective solutions.Maintain a comprehensive understanding of IaaS and PaaS services offered on cloud platforms and design networks that enhance usability, automation, and service reliability.
About Rentokil PCIRentokil PCI stands as India’s foremost pest control service provider. Established in 2017 through a strategic partnership between Pest Control India, the leading pest control firm in the country, and Rentokil, the global leader in pest management, Rentokil PCI is dedicated to elevating customer service standards with operations spanning over 300 locations across India.For more information, please visit: https://www.rentokil-pestcontrolindia.comAbout the Role:The Customer Experience Executive will be instrumental in resolving customer issues, providing timely updates, analyzing trends, supporting clients, managing service schedules, maintaining comprehensive records, and tracking performance metrics.This role requires collaboration within a multi-functional team and engagement with both internal and external stakeholders.Key Responsibilities:Work collaboratively with various departments to resolve issues, ensuring effective implementation of solutions and provision of complaint data reports as needed.Keep customers informed about the status of their complaints, providing timely responses and solutions.Analyze complaint trends to identify opportunities for service improvement.Provide continuous support to clients to enhance their experience.Monitor client engagement, offering regular updates and actionable recommendations.Address client inquiries, concerns, and feedback professionally.Track service plans and delivery schedules for key clients, sharing regular updates to ensure transparency.Maintain accurate client records and demonstrate a strong grasp of industry best practices for service delivery, adapting operations as necessary to meet evolving customer needs.Track key performance metrics to measure success and drive improvements.Key Result Areas:Customer Issue ResolutionTrend AnalysisOperational EfficiencyClient Engagement & SupportService Coordination & DeliveryRequired Skills:Exceptional communication skillsStrong accountability and reliabilitySelf-motivated with a proactive approachTeam collaboration capabilitiesOrganizational skillsEffective problem-solving abilitiesQualifications:Graduation from a recognized institutionProficiency in local languages and English0 - 1 years of experience in customer service (B2B/B2C)
Join Allica Bank as a Reconciliation Analyst, where you will play a vital role in ensuring the accuracy and integrity of our financial data. Your analytical skills will help identify discrepancies and implement solutions to streamline our reconciliation processes. Collaborate with cross-functional teams and contribute to the continuous improvement of our financial operations.
We are seeking a detail-oriented and proactive Compliance Analyst to join our dynamic team at AlphaSense India. In this role, you will be responsible for ensuring compliance with regulatory requirements and internal policies, conducting audits, and providing guidance to various departments on compliance matters. Your analytical skills and attention to detail will contribute significantly to maintaining our company's integrity and reputation.
AlphaSense is hiring a Compliance Analyst in Delhi. This role centers on maintaining strong compliance standards and supporting regulatory integrity across the organization. Role overview The Compliance Analyst reviews and analyzes compliance processes to ensure that internal policies and external regulations are followed. Attention to detail and a commitment to regulatory standards are essential in this position. What you will do Analyze existing compliance processes and identify areas for improvement Monitor adherence to company policies and applicable regulations Support the team in maintaining high standards of regulatory integrity Location This position is based in Delhi.
About UsAt HighLevel, we harness the power of AI to deliver a comprehensive white-label sales and marketing platform designed to empower agencies, entrepreneurs, and businesses in enhancing their digital footprint and driving sustainable growth. Proudly supporting a vibrant community of over 2 million businesses, ranging from agencies to consultants across diverse industries, our platform equips users with essential tools to effectively capture, nurture, and convert leads into loyal customers. As of mid-2025, we facilitate over 4 billion API hits and manage upwards of 2.5 billion message events daily. Our robust infrastructure encompasses over 470 terabytes of data across five databases, operates via a network of more than 250 microservices, and supports over 1 million hostnames.Our PeopleWith a diverse workforce of over 1,500 professionals across more than 15 countries, we thrive in a global, remote-first environment. We are not just building software; we are cultivating a global community centered around creativity, collaboration, and meaningful impact. Our culture champions innovation, celebrates ideas, and prioritizes people, regardless of their physical location.Our ImpactBy mid-2025, our platform powers an astounding 1.5 billion messages, generates over 200 million leads, and facilitates more than 20 million conversations for the 2 million businesses we serve monthly. Behind these impressive figures are real individuals driving their companies forward, engaging with their customers, and leaving a lasting mark— and we are proud to be part of that journey.Role OverviewWe are seeking a visionary Senior Director of Product Management (Core & Platform Products) to spearhead the foundational elements of HighLevel's product ecosystem, which encompasses infrastructure platforms, automation functionalities, CRM core components, and shared systems including identity management, permissions, notifications, and audit logs.In this pivotal leadership position, you will oversee HighLevel’s platform extensibility, ensure the reliability of our data model, maintain cross-surface consistency, and accelerate internal product development. Leading a dynamic team of 25-30 Product Managers through 3 Group Product Managers, you will drive strategic initiatives, execution, and organizational design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling.Your role will be critical in scaling a high-performance product organization, influencing product direction across various teams, and collaborating closely with engineering and design to enhance our offerings.
About AlphaSense:AlphaSense empowers some of the world's most advanced companies by eliminating uncertainty in their decision-making process. Our AI-driven market intelligence platform provides vital insights derived from reliable content, including equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research data. With the recent acquisition of Tegus in 2024, we are dedicated to enhancing professional decision-making through advanced AI capabilities. This collaboration will drive growth, innovation, and enrich our content offerings, allowing users to discover deeper insights across extensive data sets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense, founded in 2011, is headquartered in New York City and employs over 2,000 professionals globally across various offices, including India. Join us in this exciting journey!About the TeamThe Financial Modeling Team is an integral part of the Customer & Product Support (C&PS) division, operating at the nexus of sales, customer success, and technical support. Comprising finance experts with backgrounds in investment banking and equity research, the team members possess qualifications such as Chartered Financial Analyst (CFA), Certified Financial Planner (CFP), Certified Management Accountant (CMA), or Financial Risk Manager (FRM). We strive to deeply understand our users' financial data requirements to provide innovative solutions enhancing M&A and quantitative research processes.The Financial Modeling team offers specialized services for our analytical tools, ensuring customers have a personalized experience with our products. Our seasoned investment professionals excel in onboarding and driving customer adoption for our Excel add-ins by developing, converting, and validating financial models and template libraries.About the RoleWe are seeking a Financial Modeling Analyst to join our expanding Financial Modeling team at AlphaSense. This position combines technical expertise in financial modeling with a passion for delivering exceptional customer experiences.
Job Description:We are seeking an experienced Garment Production Manager to join our dynamic team. The ideal candidate will possess a minimum of 5 years of experience in the textile and apparel industry, showcasing a strong grasp of the production process. You will be responsible for effective project management, demonstrating exceptional organizational and planning skills while managing multiple tasks under pressure to meet tight deadlines. Proficiency in IT and numeracy is essential, along with the ability to tackle challenges head-on. Financial management skills are crucial, as are excellent communication abilities. Candidates must be willing to relocate to Sirsa, Haryana.Desired Candidate Profile:- Minimum 5 years of experience as a Production Manager in the textile/apparel sector.- Strong understanding of the production lifecycle.- Proven project management capabilities.- Exceptional organizational and planning skills.- Ability to perform under pressure and meet deadlines.- Solid IT and numeracy skills.- Strong problem-solving abilities.- Financial management experience.- Excellent communication skills.- Willingness to relocate to Sirsa, Haryana.
Join our dynamic Product Development team as a Wealth Product Manager, where you will play a pivotal role in shaping our product offerings in the Wealth Management sector. The ideal candidate will orchestrate a variety of product-related initiatives, ranging from establishing partnerships to enabling our internal sales teams. With exceptional analytical, communication, and training capabilities, you will thrive in a collaborative environment, working alongside diverse cross-functional teams.Key Responsibilities:Product Tie-Ups & Empanelment: Identify and onboard innovative products and strategic partners within the Wealth Management landscape.Sales Team Training: Craft and deliver comprehensive training modules to enhance the Wealth Sales team's product knowledge and pitching skills.Client Portfolio Reviews: Conduct in-depth analyses of client portfolios to provide tailored solutions that align with their financial goals.Client Interactions: Engage in client meetings and discussions as necessary to address product-related inquiries.Product Deck Creation: Develop and evaluate product presentations focusing on performance and risk analysis for both client and internal use.Agreements & Renewals: Oversee the review, negotiation, and renewal of product-related agreements and contracts.Business Negotiations & Commercials: Drive negotiations with product manufacturers and partners to secure favorable commercial terms.Sales Enablement: Propel internal business initiatives and support the launch of new product offerings.
About AlphaSense: AlphaSense is the trusted platform for the world's most sophisticated companies, providing clarity in decision-making through advanced AI-driven market intelligence. Our extensive database encompasses both public and private content, including equity research, company filings, event transcripts, expert insights, news, and trade journals.With the 2024 acquisition of Tegus, we aim to further empower professionals with comprehensive insights that enhance decision-making. Our platform serves over 6,000 enterprise customers, including a significant portion of the S&P 500. Founded in 2011 and headquartered in New York City, we have a global workforce of over 2,000 employees across offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join our dynamic team!About the TeamThe Financial Modeling Team, part of the Customer & Product Support (C&PS) department, operates at the intersection of sales, customer success, and technical support. Comprising finance professionals with backgrounds in investment banking and equity research, our team members hold prestigious qualifications such as CFA, CFP, CMA, or FRM. We focus on understanding our users' financial data requirements to enhance M&A and quantitative research workflows.Our expert team delivers tailored support for our analytical tools, specializing in onboarding and adoption of our Excel add-ins by developing, converting, and validating financial models and templates.About the RoleWe are seeking a Financial Modeling Analyst to join our expanding team at AlphaSense. This role requires a blend of technical expertise and financial acumen to support our clients effectively.
About 2070health:At 2070health, we envision a world where every mental health provider can seamlessly deliver comprehensive care, including advanced interventions such as transcranial magnetic stimulation (TMS), SPRAVATO®, and other groundbreaking treatments. Our mission is to simplify the complexities of care delivery so that providers can focus on what truly matters: their patients.We collaborate with mental health practices, integrating end-to-end infrastructure, cutting-edge technology, and streamlined operations directly into their workflows. This partnership empowers providers to broaden their care offerings and enables patients to access transformative treatments that can change lives.Currently, 2070health supports over 170 healthcare providers across seven markets and is proudly backed by $7 million in early-stage venture capital funding. We are committed to rapid and purposeful growth.The RoleAs a Business Operations Analyst, you will serve as a catalyst for success within the US and India teams at 2070health. Your contributions will be vital in supporting key business operations, facilitating efficient execution across various functions, and establishing order in areas that require development.This role transcends the traditional analyst position; from day one, you will be an architect of change.
AlphaSense India is looking for an Analyst to join the Customer & Product Support team in Delhi. This position centers on supporting clients and improving the overall product experience through careful analysis and responsive service. Role overview This Analyst role focuses on understanding client needs, answering product questions, and helping customers get…
The Analyst, Customer & Product Support role at AlphaSense centers on improving the customer experience through thoughtful analysis and responsive support. Based in Delhi, this position involves working closely with both customers and product teams to address questions and provide clear, actionable information. Main responsibilities Analyze customer interactions and feedback to identify trends and areas for improvement. Support users by addressing inquiries and resolving issues related to AlphaSense technology. Collaborate with internal teams to communicate customer needs and contribute to product enhancements. Role focus This role focuses on using data and direct support to help businesses make informed decisions with AlphaSense’s platform. Expect to engage with innovative tools and play a part in delivering insights that matter to clients.
Role Overview Control Risks is seeking an Applications Support Analyst in New Delhi. This role focuses on maintaining the smooth operation of business applications and systems. The analyst will address technical issues, assist users, and work with colleagues across departments to improve software solutions. What You Will Do Troubleshoot and resolve application and system issues as they arise Provide user support to help staff navigate and use company applications effectively Collaborate with cross-functional teams to identify opportunities for software enhancements Contribute to efforts that drive efficiency and improve the user experience organization-wide Location This position is based in New Delhi, Delhi, India.
ABOUT TIDETide is dedicated to empowering small and medium-sized enterprises (SMEs) by streamlining their operations. We provide not just business accounts and banking services, but also an extensive range of interlinked administrative solutions, from invoicing to accounting.With over 1.8 million members globally, including those in the UK, India, Germany, and France, Tide is revolutionizing the small business banking landscape.Our technology-driven solutions are crafted with SMEs in mind, ensuring quick onboarding, low fees, and innovative features. We are committed to making data-driven decisions to fulfill our mission of helping SMEs save time and money, allowing them to focus on what they love.Tide Facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthSecured over $300 million in fundingA diverse team of over 2,500 Tideans globallyOffices in Central London, Sofia, Bulgaria, Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and LuxembourgABOUT THE ROLEAs a Customer Support Agent, you will be instrumental in helping businesses throughout India achieve success. Your passion for customer problem-solving and ability to empathize make you an ideal fit for this role. You will provide 24/7 support, playing a vital role in Tide's mission to save businesses time and money. Quick, clear problem-solving and honest advice distinguish us from traditional banking institutions.Responsibilities include:Identifying patterns and suggesting areas for improvementManaging multiple priorities to ensure optimal support for membersAddressing complex banking queries such as unfamiliar transactions, missing payments, and direct debitsMentoring new team members and assisting with back-office tasks
Join Allica Bank as a Financial Crime and Customer Experience Analyst, where you will play a vital role in enhancing our financial security and customer satisfaction. You will analyze customer interactions and transactions to identify potential risks and improve the overall customer experience.
Full-time|Remote|Remote — India Gate, New Delhi, India
Join our team as a meticulous and organized Customer Support Specialist, where your expertise will be pivotal in facilitating B2B order processing, documentation, and shipment coordination. This operational role is designed for individuals who thrive on attention to detail and structured processes.Work Type: RemoteTime Zone: U.S. Pacific TimeKey Responsibilities:Handle customer email communications regarding order status, documentation, and updates.Input customer orders into QuickBooks or ERP systems.Generate export documents, packing lists, certificates, and shipping paperwork.Collaborate with freight forwarders for shipment logistics.Compile and present weekly performance reports.
ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations by providing not just business accounts and banking services, but also a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking sector with over 1.8 million members worldwide, with a strong presence in the UK, India, Germany, and France.Utilizing cutting-edge technology, all our solutions are crafted with the unique challenges of SMEs in mind. With rapid onboarding, minimal fees, and innovative features, we are committed to making data-driven decisions to fulfill our mission: to help SMEs save time and money, enabling them to focus on their passions.Tide Facts:Available for SMEs in the UK, India, Germany, and France.Over 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.Secured over $300 million in funding.A diverse workforce of over 2,500 Tideans globally.Offices in Central London, along with member support and technology centers in Sofia, Bulgaria, and technology hubs in Serbia, Romania, Lithuania, and Hyderabad, plus offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg. ABOUT THE ROLEAs a Customer Support Agent, your mission will be to assist businesses across India in achieving their success stories daily. If you have a genuine passion for engaging with people, an empathetic nature, and a knack for solving customer challenges, this role is perfect for you. You will play a pivotal role in Tide's expansion by providing round-the-clock support, every day of the year. Our goal is to save businesses time and money, and delivering swift and seamless support is essential to this mission. Rapidly resolving issues and delivering transparent advice distinguishes us from traditional banking institutions.Some key responsibilities include:Identifying patterns to highlight areas for improvement.Balancing priorities to ensure optimal support experiences for members.Addressing complex banking inquiries, such as unfamiliar transactions and missing payments.Providing guidance on direct debits and other banking concerns.
Join our dynamic team at Weblee Technologies as a Customer Care Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction in every interaction. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you!
Join the Global Customer Success team as a Technical Support Engineer for Flowics at Vizrt. In this pivotal role, you will be responsible for ensuring the reliability and optimal performance of Vizrt systems for our diverse clientele around the globe. Your focus will be on delivering outstanding support through advanced troubleshooting, proactive customer engagement, and aligning closely with our customer success objectives.Beyond standard support tasks, this role emphasizes proactive system validation, follow-up on training sessions, risk identification, and fostering long-term customer relationships to guarantee operational excellence throughout the customer journey.Key Responsibilities:1. Technical Support DeliveryManage incoming customer inquiries via phone, chat, email, or portal, ensuring precise prioritization and resolution in line with the Vizrt Global Support quality framework.Diagnose and resolve complex software issues to reduce customer downtime.Possess in-depth knowledge of Viz Flowics (Web Graphics Editor) or similar tools, with the ability to create, edit, and animate live graphics using a drag-and-drop interface.Connect, configure, and troubleshoot external live data sources utilizing Flowics data connectors (e.g., APIs, JSON/RSS feeds, sports data providers, Google Sheets, social media metrics).Understand end-to-end broadcast and streaming production workflows, including NDI output.Collaborate with teams across R&D, Customer Success, and Professional Services to resolve complex or cross-departmental issues.Document case details thoroughly, track progress, and communicate updates within Salesforce.Own individual KPIs, uphold quality standards, and pursue development goals in accordance with the Global Support Quality Framework.Initiate cross-functional initiatives aimed at enhancing support efficiency and customer satisfaction.2. Extended Support EngagementEngage in proactive check-ins at 30/60-day intervals to assess customer priorities, gather feedback, and identify areas for improvement.Conduct system audits to verify installed versions, assess system stability, and identify misconfigurations while escalating any licensing or documentation gaps.Validate usage by ensuring that deployed tools are actively utilized and functioning appropriately.Follow up on customer training progress, ensure completion of Viz University courses, and suggest additional learning resources.Maintain transparency of customer status by flagging risks or obstacles to Sales, Account Management, or Success teams.Participate in monitoring support health, review ticket history, encourage NPS completion, and identify recurring trends.
As an Infrastructure & Network Analyst, you will play a pivotal role in developing, testing, operating, monitoring, managing, and supporting IT services through a sophisticated array of hardware, software, networks, data centers, and cloud platforms.This position serves as a crucial link between the infrastructure and network teams, responsible for identifying and addressing daily infrastructure and network challenges as they arise. You will also engage in projects aimed at enhancing the delivery of key services and contribute to the overall architectural design.Key Responsibilities:Resolve incidents assigned through the ITSM ticketing system (ServiceNow) in accordance with prescribed SLAs, ensuring timely status updates are provided.Recommend changes as necessary, ensuring all relevant testing and approvals are completed.Handle major incidents outside of core working hours when on call.Escalate incidents and issues to the Service Delivery Manager as needed, ensuring prompt resolution.Participate in disaster recovery testing and drills.Network Responsibilities:Administer switch and firewall configurations.Address alerts generated by monitoring systems for all network services and systems.Maintain development and testing network environments.Identify trends, log them as problem tickets, and update problem records promptly.Regularly assess network capacity and provide recommendations to prevent business-impacting issues.Assist with managing internal and public DNS.Support the completion of IT-related projects while providing insights on network security and architecture direction.Advise and implement enhancements to existing network designs to boost efficiency, reliability, and performance.Infrastructure Responsibilities:Administer Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL, and Azure Web Apps.Collaborate directly with application development, support, and security teams to analyze and remediate identified risks and issues.Conduct timely security patching to ensure all infrastructure components are free from vulnerabilities.Coordinate penetration and vulnerability testing across company systems and networks.Analyze, design, test, install, document, implement, and support complex network solutions in cloud environments.Exhibit sound judgment by identifying potential problems early and proposing effective solutions.Maintain a comprehensive understanding of IaaS and PaaS services offered on cloud platforms and design networks that enhance usability, automation, and service reliability.
About Rentokil PCIRentokil PCI stands as India’s foremost pest control service provider. Established in 2017 through a strategic partnership between Pest Control India, the leading pest control firm in the country, and Rentokil, the global leader in pest management, Rentokil PCI is dedicated to elevating customer service standards with operations spanning over 300 locations across India.For more information, please visit: https://www.rentokil-pestcontrolindia.comAbout the Role:The Customer Experience Executive will be instrumental in resolving customer issues, providing timely updates, analyzing trends, supporting clients, managing service schedules, maintaining comprehensive records, and tracking performance metrics.This role requires collaboration within a multi-functional team and engagement with both internal and external stakeholders.Key Responsibilities:Work collaboratively with various departments to resolve issues, ensuring effective implementation of solutions and provision of complaint data reports as needed.Keep customers informed about the status of their complaints, providing timely responses and solutions.Analyze complaint trends to identify opportunities for service improvement.Provide continuous support to clients to enhance their experience.Monitor client engagement, offering regular updates and actionable recommendations.Address client inquiries, concerns, and feedback professionally.Track service plans and delivery schedules for key clients, sharing regular updates to ensure transparency.Maintain accurate client records and demonstrate a strong grasp of industry best practices for service delivery, adapting operations as necessary to meet evolving customer needs.Track key performance metrics to measure success and drive improvements.Key Result Areas:Customer Issue ResolutionTrend AnalysisOperational EfficiencyClient Engagement & SupportService Coordination & DeliveryRequired Skills:Exceptional communication skillsStrong accountability and reliabilitySelf-motivated with a proactive approachTeam collaboration capabilitiesOrganizational skillsEffective problem-solving abilitiesQualifications:Graduation from a recognized institutionProficiency in local languages and English0 - 1 years of experience in customer service (B2B/B2C)
Join Allica Bank as a Reconciliation Analyst, where you will play a vital role in ensuring the accuracy and integrity of our financial data. Your analytical skills will help identify discrepancies and implement solutions to streamline our reconciliation processes. Collaborate with cross-functional teams and contribute to the continuous improvement of our financial operations.
We are seeking a detail-oriented and proactive Compliance Analyst to join our dynamic team at AlphaSense India. In this role, you will be responsible for ensuring compliance with regulatory requirements and internal policies, conducting audits, and providing guidance to various departments on compliance matters. Your analytical skills and attention to detail will contribute significantly to maintaining our company's integrity and reputation.
AlphaSense is hiring a Compliance Analyst in Delhi. This role centers on maintaining strong compliance standards and supporting regulatory integrity across the organization. Role overview The Compliance Analyst reviews and analyzes compliance processes to ensure that internal policies and external regulations are followed. Attention to detail and a commitment to regulatory standards are essential in this position. What you will do Analyze existing compliance processes and identify areas for improvement Monitor adherence to company policies and applicable regulations Support the team in maintaining high standards of regulatory integrity Location This position is based in Delhi.
About UsAt HighLevel, we harness the power of AI to deliver a comprehensive white-label sales and marketing platform designed to empower agencies, entrepreneurs, and businesses in enhancing their digital footprint and driving sustainable growth. Proudly supporting a vibrant community of over 2 million businesses, ranging from agencies to consultants across diverse industries, our platform equips users with essential tools to effectively capture, nurture, and convert leads into loyal customers. As of mid-2025, we facilitate over 4 billion API hits and manage upwards of 2.5 billion message events daily. Our robust infrastructure encompasses over 470 terabytes of data across five databases, operates via a network of more than 250 microservices, and supports over 1 million hostnames.Our PeopleWith a diverse workforce of over 1,500 professionals across more than 15 countries, we thrive in a global, remote-first environment. We are not just building software; we are cultivating a global community centered around creativity, collaboration, and meaningful impact. Our culture champions innovation, celebrates ideas, and prioritizes people, regardless of their physical location.Our ImpactBy mid-2025, our platform powers an astounding 1.5 billion messages, generates over 200 million leads, and facilitates more than 20 million conversations for the 2 million businesses we serve monthly. Behind these impressive figures are real individuals driving their companies forward, engaging with their customers, and leaving a lasting mark— and we are proud to be part of that journey.Role OverviewWe are seeking a visionary Senior Director of Product Management (Core & Platform Products) to spearhead the foundational elements of HighLevel's product ecosystem, which encompasses infrastructure platforms, automation functionalities, CRM core components, and shared systems including identity management, permissions, notifications, and audit logs.In this pivotal leadership position, you will oversee HighLevel’s platform extensibility, ensure the reliability of our data model, maintain cross-surface consistency, and accelerate internal product development. Leading a dynamic team of 25-30 Product Managers through 3 Group Product Managers, you will drive strategic initiatives, execution, and organizational design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling.Your role will be critical in scaling a high-performance product organization, influencing product direction across various teams, and collaborating closely with engineering and design to enhance our offerings.
About AlphaSense:AlphaSense empowers some of the world's most advanced companies by eliminating uncertainty in their decision-making process. Our AI-driven market intelligence platform provides vital insights derived from reliable content, including equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research data. With the recent acquisition of Tegus in 2024, we are dedicated to enhancing professional decision-making through advanced AI capabilities. This collaboration will drive growth, innovation, and enrich our content offerings, allowing users to discover deeper insights across extensive data sets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense, founded in 2011, is headquartered in New York City and employs over 2,000 professionals globally across various offices, including India. Join us in this exciting journey!About the TeamThe Financial Modeling Team is an integral part of the Customer & Product Support (C&PS) division, operating at the nexus of sales, customer success, and technical support. Comprising finance experts with backgrounds in investment banking and equity research, the team members possess qualifications such as Chartered Financial Analyst (CFA), Certified Financial Planner (CFP), Certified Management Accountant (CMA), or Financial Risk Manager (FRM). We strive to deeply understand our users' financial data requirements to provide innovative solutions enhancing M&A and quantitative research processes.The Financial Modeling team offers specialized services for our analytical tools, ensuring customers have a personalized experience with our products. Our seasoned investment professionals excel in onboarding and driving customer adoption for our Excel add-ins by developing, converting, and validating financial models and template libraries.About the RoleWe are seeking a Financial Modeling Analyst to join our expanding Financial Modeling team at AlphaSense. This position combines technical expertise in financial modeling with a passion for delivering exceptional customer experiences.
Job Description:We are seeking an experienced Garment Production Manager to join our dynamic team. The ideal candidate will possess a minimum of 5 years of experience in the textile and apparel industry, showcasing a strong grasp of the production process. You will be responsible for effective project management, demonstrating exceptional organizational and planning skills while managing multiple tasks under pressure to meet tight deadlines. Proficiency in IT and numeracy is essential, along with the ability to tackle challenges head-on. Financial management skills are crucial, as are excellent communication abilities. Candidates must be willing to relocate to Sirsa, Haryana.Desired Candidate Profile:- Minimum 5 years of experience as a Production Manager in the textile/apparel sector.- Strong understanding of the production lifecycle.- Proven project management capabilities.- Exceptional organizational and planning skills.- Ability to perform under pressure and meet deadlines.- Solid IT and numeracy skills.- Strong problem-solving abilities.- Financial management experience.- Excellent communication skills.- Willingness to relocate to Sirsa, Haryana.
Join our dynamic Product Development team as a Wealth Product Manager, where you will play a pivotal role in shaping our product offerings in the Wealth Management sector. The ideal candidate will orchestrate a variety of product-related initiatives, ranging from establishing partnerships to enabling our internal sales teams. With exceptional analytical, communication, and training capabilities, you will thrive in a collaborative environment, working alongside diverse cross-functional teams.Key Responsibilities:Product Tie-Ups & Empanelment: Identify and onboard innovative products and strategic partners within the Wealth Management landscape.Sales Team Training: Craft and deliver comprehensive training modules to enhance the Wealth Sales team's product knowledge and pitching skills.Client Portfolio Reviews: Conduct in-depth analyses of client portfolios to provide tailored solutions that align with their financial goals.Client Interactions: Engage in client meetings and discussions as necessary to address product-related inquiries.Product Deck Creation: Develop and evaluate product presentations focusing on performance and risk analysis for both client and internal use.Agreements & Renewals: Oversee the review, negotiation, and renewal of product-related agreements and contracts.Business Negotiations & Commercials: Drive negotiations with product manufacturers and partners to secure favorable commercial terms.Sales Enablement: Propel internal business initiatives and support the launch of new product offerings.
About AlphaSense: AlphaSense is the trusted platform for the world's most sophisticated companies, providing clarity in decision-making through advanced AI-driven market intelligence. Our extensive database encompasses both public and private content, including equity research, company filings, event transcripts, expert insights, news, and trade journals.With the 2024 acquisition of Tegus, we aim to further empower professionals with comprehensive insights that enhance decision-making. Our platform serves over 6,000 enterprise customers, including a significant portion of the S&P 500. Founded in 2011 and headquartered in New York City, we have a global workforce of over 2,000 employees across offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join our dynamic team!About the TeamThe Financial Modeling Team, part of the Customer & Product Support (C&PS) department, operates at the intersection of sales, customer success, and technical support. Comprising finance professionals with backgrounds in investment banking and equity research, our team members hold prestigious qualifications such as CFA, CFP, CMA, or FRM. We focus on understanding our users' financial data requirements to enhance M&A and quantitative research workflows.Our expert team delivers tailored support for our analytical tools, specializing in onboarding and adoption of our Excel add-ins by developing, converting, and validating financial models and templates.About the RoleWe are seeking a Financial Modeling Analyst to join our expanding team at AlphaSense. This role requires a blend of technical expertise and financial acumen to support our clients effectively.
About 2070health:At 2070health, we envision a world where every mental health provider can seamlessly deliver comprehensive care, including advanced interventions such as transcranial magnetic stimulation (TMS), SPRAVATO®, and other groundbreaking treatments. Our mission is to simplify the complexities of care delivery so that providers can focus on what truly matters: their patients.We collaborate with mental health practices, integrating end-to-end infrastructure, cutting-edge technology, and streamlined operations directly into their workflows. This partnership empowers providers to broaden their care offerings and enables patients to access transformative treatments that can change lives.Currently, 2070health supports over 170 healthcare providers across seven markets and is proudly backed by $7 million in early-stage venture capital funding. We are committed to rapid and purposeful growth.The RoleAs a Business Operations Analyst, you will serve as a catalyst for success within the US and India teams at 2070health. Your contributions will be vital in supporting key business operations, facilitating efficient execution across various functions, and establishing order in areas that require development.This role transcends the traditional analyst position; from day one, you will be an architect of change.
