Help Desk Support Analyst in Denver, CO

Join our dynamic team at 360 IT Professionals as a Help Desk Support Analyst in the heart of Denver, CO. We are seeking an enthusiastic and tech-savvy individual who excels in providing exceptional customer support in a fast-paced environment. Your role will involve resolving technical issues, assisting users with software and hardware inquiries, and ensurin…

Role Overview Angi Inc. is hiring a Pro Support Frontline Representative based in Denver, CO, with remote work available. This position serves as the first point of contact for professionals using Angi's platform. The role focuses on helping clients resolve issues and delivering support that keeps their experience smooth. What You Will Do Respond to inquiries from professionals using Angi Troubleshoot problems and address concerns as they arise Provide solutions that improve the experience for our pros Engage with clients to ensure their needs are met efficiently

Aspen Hospitality is looking for an IT Support Specialist to deliver technical support for staff based in Denver or Aspen. This position handles troubleshooting for both hardware and software, working to resolve issues efficiently and keep daily operations running smoothly. Role overview This role focuses on maintaining IT systems and providing hands-on assistance to team members. The IT Support Specialist addresses technical problems as they arise, ensuring employees have reliable access to the technology they need. What you will do Troubleshoot and resolve hardware and software issues for staff Maintain and support IT systems across the organization Help ensure a seamless technology experience for employees Location This position is based in either Denver, CO or Aspen, depending on candidate preference or business need.

Company OverviewPlayground is dedicated to making high-quality child care accessible for everyone. We have developed industry-leading software to manage every aspect of running a child care business. With millions of dollars in funding and numerous statewide contracts, Playground collaborates with thousands of schools nationwide. Our founders have been recognized by Forbes as part of the 30 Under 30, showcasing our impactful work within the industry.At Playground, we are experiencing rapid growth and are comprised of a team of innovative thinkers willing to tackle large, complex projects.About the RoleAs a vital member of our Customer Support team, you will serve as the first point of contact for our clients, ensuring their success and satisfaction with our platform. Your key responsibilities will involve managing support requests, troubleshooting issues, and assisting clients in effectively utilizing our product. Your empathetic communication skills and ability to build strong relationships will be essential in creating positive experiences for our clients.Key Responsibilities:Foster Customer Success: Deliver empathetic, customer-focused support by understanding the unique needs of each client.Manage Live Chat Inquiries: Respond promptly and professionally to customer questions via chat.Resolve Issues Collaboratively: Troubleshoot technical problems and guide customers towards effective solutions.Cross-Functional Collaboration: Work with product and engineering teams to escalate and resolve complex issues.Contribute to Product Development: Document and track customer interactions and feedback to support continuous product enhancement.Educate Customers: Proactively identify opportunities to inform clients about product features and best practices.Become a Product Authority: Maintain a comprehensive understanding of our platform to provide accurate support.Career Growth: High performers will have the opportunity to transition into onboarding or implementation roles within Playground.Update Help Center: Regularly maintain and enhance our Help Center by creating new articles.

Join Our Team as a Help Desk Support Specialist!The Identity and Access Management (IAM) unit plays a crucial role in ensuring secure access within our organization. We are currently seeking a dedicated Help Desk Support Specialist to provide exceptional ticket management support, customer service, and expertise in least privilege methodologies regarding security rights, permissions, and groups. The ideal candidate will have hands-on experience with Active Directory, CA Service Desk, and Mainframe systems.This position demands a proactive individual who possesses fundamental troubleshooting skills in networking and computer systems. You will thrive in a fast-paced environment while delivering unparalleled customer service and managing multiple tasks efficiently.

About CheckrCheckr is revolutionizing the data platform landscape to facilitate safe and equitable decision-making. Founded in 2014, Checkr employs cutting-edge technology and a comprehensive data platform to assist clients in evaluating risk and ensuring safety and compliance, ultimately fostering trustworthy workplaces and communities. Our esteemed clientele includes over 100,000 businesses such as DoorDash, Coinbase, Lyft, Instacart, and Airtable.At Checkr, we excel in tackling intricate challenges with innovative solutions that propel our mission forward. We are proud to be featured on the Forbes Cloud 100 2025 List and recognized as a Y Combinator 2024 Breakthrough Company.As the Senior Manager, Enterprise Support, you will take charge of enhancing the support experience for Checkr's enterprise customers, ensuring outstanding service delivery and creating scalable support initiatives that set us apart in the industry. Reporting directly to the Director of Customer Support, you will oversee enterprise escalations, premium support programs, and guarantee that our largest clients receive world-class service that fosters retention and growth.You will collaborate closely with Customer Success, Sales, and Product teams to convert enterprise customer requirements into actionable support strategies. You will also build and lead a team of enterprise support specialists who act as trusted advisors to our most strategic accounts, adeptly managing complex technical inquiries, addressing escalations with urgency and expertise, and proactively identifying opportunities to enhance the enterprise customer experience.We seek an experienced enterprise support leader who comprehends the intricacies of supporting complex B2B clients with high-touch service expectations. You possess a proven history of managing enterprise escalations, developing premium support programs, and collaborating cross-functionally to drive customer outcomes. You are data-driven, operationally excellent, and enthusiastic about utilizing both human expertise and AI capabilities to provide exceptional support at scale.This position will necessitate occasional travel (

Job Title: Deskside Support Representative - Distributed Client ServicesJob ID: #S2LCFSLocation: Denver, CODuration: 1 Year (with potential for extension)As a Deskside Support Representative, you will be responsible for diagnosing, configuring, and installing common applications, as well as managing the installation and removal of desktop PCs and monitors. You will provide remote Office 365 support on workstations and mobile devices.Your role will include performing basic Deskside Services, such as installations, moves, adds, and changes (IMAC), while adhering to provided scripts. You will also deliver software support for low-complexity issues on personal computers for both Buyers and Customers, assisting them directly at their place of business with hardware or platform-related challenges.Additionally, you will offer Deskside Support, which includes software break/fix assistance for limited complexity problems across various platforms, including Windows (up to 4 generations) and the latest Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is essential.

Are you a tech-savvy professional looking to make a difference in IT support? Join us as a Field Service Technician! In this role, you will be responsible for troubleshooting and repairing PC hardware at various client locations. Your ability to adapt and solve problems will ensure our customers receive top-notch service. You will need reliable transportation and must be able to successfully pass a drug test and background screening to join our team.We are seeking candidates eager to complete the necessary product training and become experts in DELL desktop PC support. If you're ready to take your career to the next level, we want to hear from you!

Join our dynamic team as an SAP Basis Administrator, where you will play a vital role in managing SAP systems and ensuring optimal performance. Your expertise in Business Objects will be essential in enhancing data reporting and analytics capabilities. This is an exciting opportunity for a skilled professional to contribute to our innovative projects.

Join our team at DigitalOcean as a Customer Success Engineer focused on Database solutions during the 2nd shift. In this role, you will engage with customers, provide technical support, and ensure they derive maximum value from our services. You will be instrumental in troubleshooting issues and guiding customers through complex scenarios, making their experience seamless and rewarding.

Join Arista's Federal division as we empower critical missions across defense, intelligence, and civilian sectors. We are dedicated to assisting federal clients in modernizing and securing their networks while adhering to government regulations and cybersecurity standards.Your RoleAre you an accomplished Technical Support Engineer with a strong interest in mission-critical networking? At Arista, our Federal Technical Solutions Engineers play a pivotal role in supporting U.S. government customers relying on Arista products for secure and resilient networking solutions.As a Federal TSE, you will join a specialized support team that closely collaborates with federal agencies, system integrators, and defense contractors. Your deep technical expertise will ensure our solutions maintain exceptional performance, reliability, and compliance.You will partner with product management, software/hardware engineering, and customer engineering teams to resolve intricate technical challenges. Our team thrives on collaboration, continuous learning, and a shared commitment to customer success.Your ResponsibilitiesDeliver advanced technical support for federal clients through various communication channels, including phone and secure messaging.Diagnose and resolve complex hardware, software, and network configuration issues across data center, campus, and routing deployments.Collaborate with cross-functional teams to swiftly address escalated issues.Facilitate product installation and optimization while ensuring compliance with federal security and operational standards.Document customer interactions and recurring issues, providing feedback to engineering for ongoing product enhancement.Contribute to the development of knowledge base content and best practices specifically tailored for the federal networking community.

Join Pendo as a Senior Customer Engineer in the Enterprise division, where you will play a pivotal role in driving customer success through technical expertise and innovative solutions. In this position, you will leverage your deep understanding of our products to provide exceptional support and guidance to our enterprise clients.As a Senior Customer Engineer, you will collaborate closely with cross-functional teams to ensure seamless implementation and integration of Pendo’s solutions. Your ability to communicate complex technical concepts clearly will be key in helping our customers realize the full potential of our platform.

Join our dynamic team at Scotch as a Technical Support Specialist - Tier 2, where you will play a pivotal role in providing exceptional technical assistance to our customers. In this position, you will troubleshoot complex technical issues, guide users through problem-solving steps, and ensure that they receive the highest level of service. Your expertise will help us maintain our reputation for quality and reliability.

Join our dynamic team at 360 IT Professionals, where we are seeking a skilled MPLS Network Engineer to enhance our network infrastructure in Denver, Colorado. In this permanent position, you will be responsible for designing, implementing, and maintaining MPLS networks, ensuring optimal performance and reliability. Collaborate with cross-functional teams to deliver innovative solutions that meet our clients' needs.

Are you passionate about providing exceptional customer support? Join DSI Systems as a Field Support Representative in Denver, Colorado. In this role, you will be the face of our company, ensuring customer satisfaction and resolving issues on-site. Your problem-solving skills and technical knowledge will be essential in maintaining our high standards of service.

A new era in space exploration is upon us. True Anomaly is on the lookout for talented individuals who are driven to create cutting-edge technologies that address the engineering, manufacturing, and operational challenges of space security and sustainability.OUR MISSIONThe peaceful utilization of space is critical for the ongoing prosperity of Earth—affecting everything from communications to finance, navigation, and logistics. True Anomaly develops pioneering technologies at the intersection of spacecraft, software, and artificial intelligence to enhance the capabilities of the U.S., its allies, and commercial partners. We are committed to ensuring space access and sustainability for all, safeguarding global security.OUR VALUESBe the offset. We foster asymmetric advantages through creativity and ingenuity.What would it take? We question assumptions to achieve ambitious results.It’s the people. Our team is our competitive edge, and collaboration makes us stronger.YOUR MISSIONWe are looking for a Senior Staff Mechanical Engineer specializing in Tooling and Ground Support Equipment (MGSE) to act as the technical authority and team leader for tooling across our Space Systems programs. Depending on your level of experience, you may work autonomously as an individual contributor or lead a team, define standards, and liaise with program leadership and government stakeholders.

Join usm2 as a Cable Management Transport System (CMTS) Engineer in Denver, CO. We are seeking a dedicated and skilled professional with a solid background in cable management systems to help us enhance our technology solutions. This is a fantastic opportunity to work in a dynamic environment and contribute to innovative projects.

Join our team at Artech Information Systems LLC as an Administrative Assistant, where your organizational skills and attention to detail will play a crucial role in supporting our operations. This is an exciting opportunity for a proactive individual to contribute to our dynamic environment.

We are seeking a proactive and driven Solutions Engineer to join our Corporate Accounts team in Denver. The ideal candidate is eager to learn and grow, with a background in IT, security, or customer-facing technical roles. You will thrive in a fast-paced, technical environment and possess exceptional presentation skills. Your organizational and analytical capabilities will help you overcome sales challenges through innovative and adaptable strategies.As a Solutions Engineer - Corporate, your primary responsibilities will include:Providing technical pre-sales support to our clients.Building and nurturing technical relationships with prospective and existing customers, identifying opportunities for CyberArk's solutions.Effectively communicating CyberArk's technical value proposition to customers and partners.Responding to functional and technical elements of RFIs/RFPs with first-pass technical responses.Organizing and delivering customer-facing workshops, managing content, schedules, and updates based on product or GTM messaging changes.Conducting and ensuring successful Proofs-of-Concepts (POCs).Documenting client feature requests and issues in our CRM system.Supporting CyberArk and partner seminars and industry trade shows.Translating customer requirements to the Product Management teams.Deepening your technical knowledge of CyberArk's technologies.Acting as a mentor to other systems engineers as your skills develop.Creating and maintaining training content for the Solutions Engineering organization as necessary.

Role Overview DigitalOcean is hiring a Customer Success Engineering Manager in Denver. This manager leads a team focused on helping customers succeed with DigitalOcean’s platform. The role centers on guiding technical support efforts and raising customer satisfaction through practical engineering solutions. Key Responsibilities Lead and mentor a team dedicated to customer success Oversee technical support and ensure high-quality service Collaborate with product teams to share customer feedback and insights Work directly with customers to understand needs and support their goals Contribute to product improvements based on real-world customer experience Collaboration This position works closely with both internal product teams and external customers. Sharing feedback and insights is a key part of helping shape the platform’s future.