About the job
At Field Nation, we facilitate the connection between businesses and skilled service professionals through our intuitive platform. Our mission is to revolutionize the service delivery industry by enabling companies to expand their service capabilities while empowering technicians to utilize their expertise on their own terms. We are dedicated to delivering exceptional work for both the companies and professionals who rely on us.
The Operations Engineer for Corporate IT is a vital component of our Corporate IT team, tasked with ensuring the optimal performance, reliability, and security of our corporate technological framework. This position emphasizes the daily monitoring and support of IT systems, applications, conferencing tools, and network infrastructure, guaranteeing seamless operations for our entire staff.
The ideal candidate will possess robust technical troubleshooting abilities and hands-on experience with systems management platforms such as Addigy and SureMDM. Key responsibilities include addressing help desk tickets via Jira Service Desk, supporting corporate applications like Microsoft 365, Google Workspace, Zoom, Okta, and Slack, and implementing security best practices across all systems.
Additionally, this role is integral to IT lifecycle management, involving the preparation, deployment, and decommissioning of corporate computer systems. The Operations Engineer will collaborate with fellow Corporate IT staff to introduce new technologies, promote process enhancements, and support scalable, secure IT operations within a hybrid work environment.
