Cloud Services Support Specialist

SFORS is a trading company in Dubai focused on global financial markets. For over twenty years, the company has developed traders, invested in advanced trading technology, and built strong risk management practices to support its proprietary trading operations. SFORS trades exclusively with its own capital. Role overview The Cloud Services Support Specialist…

Join Alibaba Cloud as a Senior Cloud Sales Specialist focused on MaaS & AI, where you will play a pivotal role in fostering customer relationships and identifying business opportunities.Key Responsibilities:- Conduct thorough analyses of key industries within the assigned market to pinpoint potential clients.- Independently navigate the decision-making process of clients to reveal their true needs.- Communicate effectively in the client’s business language to build trust and convert insights into viable sales leads.- Drive upsell and cross-sell strategies that enhance the customer experience and promote deeper collaboration.- Maintain consistent communication with existing and prospective clients to understand their strategic goals, budget cycles, vendor relationships, organizational structure, and technical landscape.- Cultivate strong relationships with critical decision-makers, particularly C-level executives, to secure strategic alignment and long-term partnerships.Product and Technical Value Communication:- Utilize your comprehensive understanding of the customer’s industry to demonstrate the technical value of Alibaba Cloud’s core offerings, including the Apsara Cloud Operating System and AI solutions.- Clearly articulate Alibaba Cloud’s competitive advantages over other providers, reinforcing its position as the ideal strategic partner.- Deliver compelling presentations that showcase Alibaba Cloud’s standardized product solutions.Driving Decision-Making and Opportunity Conversion:- Facilitate swift decision-making and consistent adoption of Alibaba Cloud products through strategic resource integration.- Employ a diverse array of sales strategies—including persuasive communication and tailored pricing proposals—to convert opportunities into successful deals.Business Support:- Provide comprehensive business support throughout the customer lifecycle, ensuring the successful implementation of projects.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists utilizing our services, Fresha has successfully processed more than 1 billion appointments to date.Headquartered in London, UK, Fresha operates 15 offices worldwide across North America, EMEA, and APAC.Our platform empowers consumers to easily discover, book, and pay for beauty and wellness appointments with local businesses. In turn, beauty and wellness professionals leverage our all-in-one platform to effectively manage their operations through advanced business software and financial tech solutions.Fresha’s ecosystem equips merchants with the essential tools to operate smoothly, facilitating appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.Our consumer marketplace unlocks significant revenue potential for partner businesses by harnessing the power of online bookings and automated marketing via mobile apps and strategic integrations with leading tech brands such as Instagram, Facebook, and Google.Role OverviewIn line with our ambitious growth plans, we are on the lookout for a talented B2B Software Support Specialist to join our global Software as a Service (SaaS) team.You will work closely with our partners, managing support tickets and communicating through various channels including email, voice/phone, live chat, social media, WhatsApp, and SMS at Fresha.This role is an excellent opportunity for individuals seeking a dynamic, fast-paced environment, who thrive on autonomy, enjoy challenges, and aspire to make a meaningful impact.

Why This Role MattersThe role of the ICT Support Specialist is vital for ensuring that all employees have consistent access to technology and digital tools, which facilitates seamless business operations. By providing timely troubleshooting, managing system access, and offering hardware support, this position significantly reduces downtime and boosts productivity. Acting as the first point of contact for ICT-related issues, the specialist plays a crucial role in maintaining a secure, efficient, and well-supported IT environment that enables the organization to function effectively and meet its strategic goals.What You’ll DriveReceive, log, and manage ICT issues and service requests through approved channels (email, portal, phone).Categorize, prioritize, and assign tickets based on urgency and impact.Provide first-level troubleshooting and resolution for common ICT issues, escalating unresolved problems to higher support teams when necessary.Maintain accurate ticket status updates and document resolution notes before ticket closure.Assist users with login/password issues, Microsoft 365/email access, PC/laptop/printer/peripheral issues, and basic network or connectivity problems.Provide support remotely or on-site as required.Guide users on utilizing self-service portals and knowledge base resources.Prepare ICT assets (laptops, desktops, mobile devices) for new employees and assist with account creation, email/system access setup, and standard software installations.Support offboarding by coordinating access removals, tracking asset returns, and managing license reassignment.Maintain up-to-date records of ICT assets, track movements, replacements, and execute basic inventory updates.Conduct basic hardware diagnostics and replacements (mouse, keyboard, HDD/SSD, RAM) and liaise with vendors for warranty repairs.Communicate effectively with users regarding ticket statuses, expected resolution steps, and available workarounds.Follow up post-resolution to ensure user satisfaction and document recurring issues along with their resolutions.Update or suggest improvements to help articles and FAQs.Strictly adhere to ICT procedures, SOPs, and security guidelines, while supporting endpoint security measures such as patching and encryption checks.

Join our team at RAKBANK as an E-Commerce Integration and Support Specialist, where you will play a pivotal role in optimizing our e-commerce platforms. We are looking for a proactive and technically adept individual to facilitate the smooth integration and ongoing support of our e-commerce solutions. You will ensure that merchants are seamlessly onboarded, maintain optimal platform performance, and uphold compliance standards while providing exceptional support to both internal and external stakeholders.Integration & Technical SupportOversee the integration of payment gateways, merchant APIs, and various e-commerce platforms with bank systems.Work closely with IT and vendor teams to ensure a flawless onboarding experience for merchants.Identify and resolve technical issues related to transactions and integrations efficiently.Create and maintain detailed documentation for APIs, integration workflows, and support procedures.Merchant & Customer SupportDeliver expert technical assistance to merchants utilizing the bank’s e-commerce solutions.Continuously monitor transaction flows, proactively troubleshooting and resolving issues as they arise.Conduct training sessions for merchants and internal teams, focusing on effective system usage and best practices.Platform Management & OptimizationGuarantee the availability, reliability, and performance of e-commerce services.Collaborate with UX/UI teams to improve customer experience across digital channels.Assist in deploying new features, payment methods, and promotional campaigns.Compliance & SecurityEnsure all integrations adhere to UAE Central Bank regulations and internal security policies.Monitor for fraud indicators and work alongside risk teams to mitigate potential threats.Safeguard data privacy and transaction integrity across all platforms.Reporting & AnalysisGenerate comprehensive reports on transaction volumes, merchant performance, and system uptime.Analyze feedback from merchants and customers to propose actionable platform enhancements.

Join our dynamic team at Skillerszone as a Customer Service Representative in Administrative Support. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. Your responsibilities will include responding to customer inquiries, resolving issues efficiently, and assisting with administrative tasks to support our operations.

About SFORS SFORS is a trading company focused on global financial markets. For over 20 years, the team has invested in trader development, technology, risk management, and trading strategies. The company operates solely with its own funds and does not seek outside investment. Role Overview: L1 Technical Support Specialist This on-site role is based in Dubai, United Arab Emirates. The L1 Technical Support Specialist will join the IT Support team and work from 10:00 AM to 6:00 PM (Kyiv time). Main Responsibilities Manage service desk requests: prioritize, classify, and escalate to L2 following SLAs. Prepare equipment and set up workstations for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations through updates, component replacements, and technical servicing. Diagnose and repair PCs, and organize regular service maintenance. Support peripheral equipment such as printers, scanners, and conferencing systems. Track and manage company assets, ensuring accurate equipment records. Requirements Strong understanding of PC hardware and computer technology fundamentals. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic networking skills, including TCP/IP, routing, and network equipment configuration. Experience supporting and configuring peripheral devices. English at A2 level or higher. Customer focus and clear communication skills. Discipline and ability to work well within a team. Benefits Free accommodation in company housing in Cyprus for up to 2–3 weeks per year during vacations or business trips.

About FreshaFresha stands as the foremost marketplace platform in the beauty and wellness sector, earning the trust of millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists and professionals utilizing our services, we have successfully processed more than 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha operates through 15 global offices spanning North America, EMEA, and APAC regions.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses easily. Simultaneously, beauty and wellness enterprises leverage our all-in-one platform to manage their operations seamlessly through intuitive business software and innovative financial technology solutions.Fresha’s comprehensive ecosystem equips merchants with all necessary tools to operate their business efficiently, including appointment scheduling, point-of-sale systems, customer records, marketing automation, loyalty programs, inventory management, and team coordination.Our consumer marketplace unlocks substantial revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile applications and advanced integrations with prominent technology brands like Instagram, Facebook, and Google.As we embark on our exciting growth journey, we are seeking a highly skilled Professional Services Specialist to join our dynamic global team.In this role, reporting to the Team Lead of Professional Services for Europe & GCC, you will collaborate closely with the Business Development and Account Management Teams. Your key responsibility will be to ensure a high-quality and efficient onboarding process for all our partners entering the Fresha Ecosystem through both Inbound and Outbound channels.This position is ideal for individuals who thrive in a fast-paced, evolving environment, enjoy working autonomously, embrace challenges, and are eager to make a significant impact.At Fresha, we foster a collaborative environment that values face-to-face interactions and teamwork. Therefore, all employees are required to work from the office five days a week.*Fluency in Arabic (reading, speaking, and writing) is a prerequisite for this role.

Established in 1974, CMiC provides cutting-edge enterprise and field operations solutions specifically designed for companies involved in construction and capital projects. Our innovative software revolutionizes how organizations enhance productivity, mitigate risks, and foster growth by efficiently planning and managing all financials, projects, resources, and content assets through a unified database platform.In recent years, the construction sector has undergone remarkable transformations driven by emerging technologies, such as multi-dimensional modeling integration, a surge of cloud-based offerings, and the increasing demand for advanced mobile capabilities. CMiC has consistently evolved by upgrading our sophisticated platform to address the industry's shifting requirements, resulting in significant company growth.With our headquarters located in Toronto, Canada, we have recently expanded our operations to Dubai. The Cloud & Linux Operations Engineer will be based at our Dubai office, playing a crucial role in servicing our international clientele.Role OverviewWe are seeking a talented Cloud & Linux Operations Engineer to join our Infrastructure team. In this pivotal role, you will manage, maintain, and support our multi-cloud environments across AWS, Oracle Cloud, and Microsoft Azure, in addition to overseeing Windows and Linux server infrastructure. Your expertise will be vital in ensuring our systems remain secure, stable, and perform optimally, while also providing end-user support as needed.

Key Responsibilities:Functional Responsibilities:• Contribute to the design and execution of hybrid cloud infrastructure solutions spanning Azure, AWS, and on-premises environments.• Architect Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and Azure Virtual Desktop (AVD).• Ensure seamless integration and maintain connectivity between on-premise infrastructures and cloud platforms.• Facilitate disaster recovery (DR) and high availability (HA) strategies, develop backup solutions, and perform infrastructure monitoring and performance tuning.• Collaborate with FinOps teams to monitor, manage, and optimize cloud expenditures and resource utilization.• Design and implement identity and access management controls leveraging Active Directory (AD), Active Directory Federation Services (ADFS), Azure Active Directory (Azure AD), and Conditional Access.• Develop insightful Power BI dashboards for enterprise-wide reporting on infrastructure metrics.• Engage in solution evaluations, infrastructure planning, and capacity assessment initiatives.• Help define infrastructure standards and best practices across IT teams.• Contribute to business continuity planning (BCP) and implement robust disaster recovery solutions.• Collaborate with internal teams and vendors for effective implementation support and issue resolution.• Drive automation efforts using scripting and infrastructure as code (IaC) tools.

Job SummaryAs a pivotal figure in senior leadership, the Regional Support Manager will embody a strong executive presence and provide strategic direction for Product Support across the Middle East. This role is crucial in ensuring exceptional customer service while maintaining visibility and credibility within the regional management team.In this capacity, you will be responsible for enhancing service maturity, implementing modern support methodologies, fostering regional leadership cohesion, and steering measurable performance enhancements that are aligned with global strategies and local business priorities. You will lead the Support and Services teams and represent Product Support at senior-level customer and executive forums throughout the region.

Join our dynamic team at flatgigs as a Tech Support Lead! In this role, you will spearhead our technical support efforts, ensuring that our clients receive efficient and effective assistance. You will lead a team of support specialists, guiding them in troubleshooting and resolving customer issues, while also contributing to the continuous improvement of our support processes. If you are passionate about technology and customer service, and have a knack for problem-solving, we want to hear from you!

Job Title: IT Support Engineer—Part TimeJob Type: Contract/Third Party AssociateLocation: Dubai, UAEAbout UsTrip.com Group Limited (Nasdaq: TCOM) is a premier global travel service provider, bringing together renowned platforms such as Trip.com, Ctrip, Skyscanner, and Qunar. Our mission is to empower local partners and travelers around the world to make informed, cost-effective travel bookings. This is achieved through an extensive aggregation of travel-related information and resources, complemented by our advanced transaction platform that includes mobile applications, websites, and 24/7 customer support. Since our inception in 1999 and our listing on Nasdaq in 2003, Trip.com Group has established itself as one of the largest travel companies worldwide in terms of gross merchandise value.Role OverviewWe are on the lookout for a dedicated IT Support Engineer with outstanding customer service skills. As the primary technical contact for on-site systems, you will handle all IT-related inquiries. The ideal candidate will be a versatile problem solver who thrives on learning new technologies and responding to inquiries swiftly and professionally. This position is perfect for those seeking to advance beyond desktop support. You will report directly to the Desktop Support Manager in Shanghai and work collaboratively to implement best practices in IT solutions while ensuring exceptional customer service standards are maintained.Key Responsibilities- Maintain the regular operation of the company’s internal client systems.- Resolve hardware issues related to client devices, networks, telephone lines, printers, etc.- Support and maintain internal client application systems.- Promptly respond to client requests and requirements.- Distribute, install, and troubleshoot client batch software.- Manage site cabling and coordinate with external suppliers as necessary.- Set up and manage security systems, computer room infrastructure, air conditioning, and environmental monitoring.- Provide remote IT services to employees located in the Middle East while based in Dubai.- Assist with various ad hoc projects as assigned.- Work 2-3 days per week on designated days.Key Qualifications and ExperienceEssential:- Maintain an inventory of IT assets.- A degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience.- Proven experience in delivering high-volume, fast-paced desktop support.- Basic knowledge of network troubleshooting; CCNA certification is a plus.- Familiarity with security systems and environmental monitoring, with a willingness to learn new technologies in these areas.- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Project, Visio, etc.).- Knowledge of configuration management and routine maintenance.

Role OverviewJoin Visioneers as a proactive, innovative, and meticulous Website & Digital Specialist dedicated to enhancing our online presence. This role focuses on regularly updating website content, ensuring optimal functionality, managing event registrations, and customizing web pages for diverse audience segments.The ideal candidate will be organized, tech-savvy, and creative, possessing a keen eye for content and user experience, and thriving in a dynamic environment.Key ResponsibilitiesWebsite ManagementRegularly update website content, including pages, articles, visuals, and announcements.Ensure that all information is accurate, current, and aligned with ongoing campaigns.Upload and format content in an engaging and user-friendly manner.Monitor website performance and promptly resolve basic issues (such as broken links and layout bugs).Collaborate with developers for more complex technical issues.Page Styling & Audience TargetingAdapt and style website pages to cater to specific demographics and audiences.Utilize creative thinking to enhance layouts, visuals, and storytelling.Ensure tone, visuals, and layout resonate with the intended target group.Optimize pages for engagement, clarity, and ease of navigation.Event & Registration SupportCreate and manage event pages on the website.Set up and oversee registration workflows (forms, redirects, confirmations).Guarantee a seamless user experience from the landing page to registration.Test and troubleshoot registration processes prior to launch.Provide support during live campaigns or events as needed.Newsletter & CommunicationPlan, create, and distribute quarterly newsletters.Curate content, updates, and highlights for each edition.Ensure newsletters are visually appealing and consistent with brand tone.Manage mailing lists and monitor basic performance metrics (open rates, clicks).Quality Control & OptimizationConduct regular tests of the website for bugs, speed, and usability.Ensure mobile responsiveness and overall user experience.Propose creative improvements to boost engagement and performance.

Join Help AG as a skilled and dedicated Service Renewals Specialist (UAE National) within our dynamic Service Operations Team. In this pivotal role, you will manage all commercial and administrative responsibilities associated with our information security services. Your expertise will be essential in creating, documenting, and processing service contracts while ensuring their timely renewal. Collaborating closely with the Business Development team, you will prepare and provide all necessary information for contract closure and renewal, actively identifying upselling and cross-selling opportunities within existing contracts. You will also maintain accurate and up-to-date information regarding contract assets at all times.

Join our esteemed client, a prominent restaurant group renowned for its exceptional Western Cuisine in Dubai. As part of their expansion, they are looking to recruit talented Commis 2 for their Cloud Kitchen, which supports their award-winning restaurants in the region.This position offers significant growth potential for candidates seeking long-term career advancement.The ideal candidate will have prior experience in kitchens specializing in continental cuisine and possess a solid understanding of various Continental sauces, techniques, and ingredients.Effective communication skills in English are essential for collaboration with team members in the kitchen.The Commis II will report directly to the Executive Chef through the Sous Chef/CDP/DCDP.Key responsibilities include but are not limited to:Maintaining high standards of work as per the Executive Chef’s directives.Preparing, cooking, and serving food, ensuring the highest quality and adherence to presentation standards under the guidance of senior chefs.Monitoring stock levels and managing orders for your section.Assisting in achieving food cost and kitchen objectives.Conducting daily and weekly procedures, including temperature checks and food labeling/storage.Identifying hazards and reporting any kitchen equipment issues to senior chefs.Upholding personal hygiene and cleanliness of the uniform and workspace.Adhering to company procedures regarding food safety and cleanliness protocols.Assisting with the acceptance and storage of deliveries while following company protocols.Punctually reporting to the manager on duty upon arrival.Understanding menu planning and effective stock management to support kitchen profitability.Executing opening and closing kitchen procedures as assigned.Maintaining cleanliness in your section and assisting with hygiene-related tasks as needed.Being knowledgeable about hygiene controls and workplace chemicals.Understanding and acting upon fire safety procedures.Taking responsibility for self-development in collaboration with the Executive Head Chef.Contributing to the smooth operation of the kitchen.

Your Mission:Conduct thorough on-ground audits of riders to ensure they meet hygiene, appearance, uniform, and behavior standards.Efficiently manage crowd control during peak hours, promotional events, and busy locations, ensuring seamless operations.Address and de-escalate conflicts between riders, vendors, and customers, providing prompt and professional resolutions.Facilitate vendor relationships by proactively addressing operational issues, serving as a liaison for smoother processes.Relay real-time updates on ground-level issues to relevant internal teams for prompt solutions.Deliver safety training refreshers and updates to riders, ensuring they adhere to company guidelines.Engage in special projects aimed at enhancing operations, rider experience, or safety initiatives.

Join our dynamic team at RAK Bank as a Complaints Specialist in Dubai! In this pivotal role, you will be responsible for efficiently managing customer complaints, ensuring that each issue is addressed and resolved to enhance customer satisfaction. Your expertise will contribute to the continuous improvement of our services and processes.

As a Customer Service Representative, you will engage with customers and provide support across various channels, including phone, email, and live chat, ensuring exceptional service for all our clients. Main Responsibilities:• Handle and process sales and customer service calls• Respond to customer inquiries through all relevant communication channels within a predefined timeframe• Resolve customer issues efficiently• Present additional products and services to customers• Maintain the confidentiality of the company and customer information• Identify and suggest products or services of interest to customers by gathering and analyzing their needs• Manage the inquiry queue effectively• Perform administrative tasks related to Travelstart's products and operations• Maintain records of customer interactions, transactions, inquiries, complaints, and feedback, assessing all relevant information to address inquiries and complaints• Assist other departments with specific tasks as required• Book and clarify pricing for flights and packages based on customer requests• Recover unsuccessful or canceled bookings• Determine and clarify pricing for flights and schedule changesQualifications:• Understanding of Global Distribution Systems (GDS)• Experience in the travel industry• Previous experience in e-commerce is preferred• Proficiency in English and Arabic• Familiarity with customer service principles and practices• Strong analytical and problem-solving skills• Excellent interpersonal and listening skills• Outstanding verbal and written communication skills• Flexible, multitasking personality• Detail-oriented and focused on task completion• Proven ability to work as part of a team• Positive and proactive attitude• Entrepreneurial mindset with organizational skills

Join Delivery Hero as a Senior Security Engineer specializing in Cloud Security. In this pivotal role, you will be responsible for enhancing our cloud security posture, implementing advanced security measures, and ensuring compliance with industry standards. You will work collaboratively with cross-functional teams to develop and maintain security policies, provide guidance on security best practices, and respond to incidents effectively.