Senior AI Product Manager at Intercom | Dublin, Ireland

Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seaml…

At Intercom, we are pioneering the AI Customer Service landscape with a clear mission: to empower businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock support, thus revolutionizing their customer engagement. Fin integrates perfectly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex queries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the customer service standard. Our core values drive us to push boundaries, build with agility, and consistently deliver remarkable value to our clients.We invite you to join our team as a Senior Product Manager and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a rare opportunity to lead a top-tier team of engineers, designers, and researchers in delivering impactful products that reach millions daily.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide always-on, flawless customer service, thereby enhancing customer experiences significantly. Fin can also integrate with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the benchmarks for customer service. Guided by our core values, we consistently push boundaries, develop with speed and vigor, and deliver outstanding value to our clientele.What’s the opportunity?At Intercom, you'll take on the role of a Product Engineer, addressing genuine customer challenges through the astute and efficient application of your technical expertise and tools. You will be an integral part of one of our multidisciplinary product teams, collaborating closely with designers, product managers, researchers, and data analysts to develop both back-end and front-end systems.We are currently navigating a variety of exciting scaling challenges and are building a robust platform where your skillset can be applied to diverse areas such as developing a stunning messenger composer, rule matching, deliverability, security, application availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Develop technical plans and contribute to our architectural framework as we scale our products to cater to tens of millions of users daily.Write Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that form the backbone of Intercom’s backend infrastructure.Deploy a change to production on your very first day and roll out a feature within your first week.

At Intercom, we are revolutionizing customer service with our AI-driven platform, dedicated to empowering businesses to deliver outstanding customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service innovation, enabling companies to provide 24/7, top-notch support that enhances customer interactions. Integrated with our Helpdesk, the Intercom Customer Service Suite is designed to tackle complex queries requiring human intervention, ensuring seamless service.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting new benchmarks for excellence in customer service. Our commitment to our core values drives us to break new ground, innovate rapidly, and create unmatched value for our clients.What’s the opportunity?As a Senior Software Engineer at Intercom, you will tackle real-world customer challenges through the strategic and efficient application of your technical expertise. You will join a multidisciplinary product team, collaborating closely with designers, product managers, researchers, and data analysts to build robust backend and frontend systems.With exciting scaling challenges ahead, you will have the opportunity to leverage your skills in areas like enhancing our messenger composer, improving rule matching, ensuring app security, optimizing deliverability, and implementing machine learning solutions.

At Intercom, we are pioneering AI-driven customer service solutions that empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide continuous, high-quality service that significantly enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced support for complex inquiries that necessitate human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 global companies and is reshaping the standard for customer service through our relentless commitment to innovation, speed, and delivering outstanding value to our clients.What is the opportunity?Join our AI Group at Intercom, where we define and develop new machine learning functionalities, investigate the latest algorithms and technologies, and quickly prototype solutions to provide to our customers.Our highly focused product team, comprising over 50 ML scientists, engineers, designers, and researchers, collaborates closely with various departments across the organization. We prioritize rapid production cycles, often transitioning from successful offline tests to beta releases in just weeks.We continuously run experiments to assess the effectiveness of our AI features by employing both frequentist and Bayesian methodologies. We create dashboards to monitor outcomes and engage in detailed analysis of user interactions to uncover complex patterns. Working with stochastic AI products, we navigate intricate effects to drive improvements.We are seeking a passionate Analytics Engineer to become a vital part of our AI Group, assisting us in achieving these ambitious objectives.What will I be doing?Data Platform Development: Design, implement, and oversee scalable data pipelines and ETL processes to establish a robust, analytics-ready data platform.Cross-functional Collaboration: Collaborate with AI analysts, ML scientists, engineers, and business teams to understand data requirements and ensure reliable and user-friendly data solutions.Data Strategy & Governance: Spearhead initiatives in data model development, data quality stewardship, warehouse management, and production support for essential workflows.Advanced Analytics & Insights: Conduct in-depth data analyses and develop custom models to inform strategic business decisions and performance metrics.Automation & Optimization: Enhance data collection and reporting processes through automation and optimization techniques.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

Join Intercom as a Senior Social Media Strategist, where you'll lead innovative social media campaigns to drive engagement and growth across our platforms. Collaborate with cross-functional teams to shape our brand voice and connect with our audience in meaningful ways. Your expertise will guide content creation, community management, and analytics to ensure our social media strategy aligns with company goals and resonates with our target market.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses in providing exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI in the industry, enabling businesses to offer seamless, around-the-clock customer support. When paired with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to address complex queries that necessitate human intervention.Founded in 2011 and relied upon by nearly 30,000 businesses globally, Intercom is pioneering new benchmarks in customer service. Our core values drive us to push boundaries, innovate with urgency, and deliver unparalleled value to our clients.What’s the Opportunity?The Security Engineering Group at Intercom is pivotal in ensuring the secure delivery of software from our R&D teams. As the Engineering Manager for the Application Security team, you'll join our globally distributed Information Security group, safeguarding the security and trust of Intercom for over 25,000 businesses by setting high security standards for our products.Your ResponsibilitiesIn your role as Engineering Manager of a diverse security engineering team, you will:Oversee security across Intercom’s Software Development Lifecycle, implementing security controls to empower our engineering teams to operate rapidly while ensuring a secure application environment.Lead security assessments for product features, collaborating with engineering teams to identify and mitigate security vulnerabilities.Manage product security features, assisting our customers in maintaining a robust security stance while using the Intercom platform.Handle security incidents at Intercom, spearheading investigations and implementing improvements to minimize the risk of recurrence.Collaborate with key stakeholders across Infosec and engineering to define and execute our security vision, strategy, and roadmap for the Intercom product.Lead a globally distributed team of product and security engineers, fostering a collaborative culture that drives high productivity, performance, and reliability.Contribute to shaping and evolving our engineering culture through our organizational programs.Required SkillsWe recognize that these lists can sometimes seem daunting, but we value diverse experiences and backgrounds. If you’re passionate about security and ready to lead a team in a dynamic environment, we encourage you to apply!

We are seeking a passionate and analytical Growth Data Scientist to join our dynamic team at Intercom. In this role, you will leverage data to drive growth strategies, enhance user engagement, and improve overall business performance. You will collaborate with cross-functional teams to analyze trends and derive actionable insights, enabling us to make data-driven decisions that align with our growth objectives.

Join Intercom as a Manager of Scaled Relationship Management for the EMEA region, where you will lead a talented team dedicated to enhancing customer relationships and driving engagement through innovative strategies.Your role will involve collaborating with cross-functional teams to optimize our customer support processes, ensuring a seamless experience for our clients. As a manager, you will provide mentorship and guidance, fostering an environment of growth and excellence.

At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.What’s the opportunity?We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.We are passionate about machine learning and have implemented a range of technologies—from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!

At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, is recognized as the most advanced customer service AI in the industry, enabling companies to provide uninterrupted, high-quality support and reshape their customer interactions for the better. Fin can also integrate seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for more intricate or personalized inquiries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the benchmark for customer service. Guided by our core principles, we strive for innovation, operate with urgency and focus, and continuously deliver outstanding value to our clients.What’s the Opportunity?As a Business Development Representative, you will be instrumental in propelling revenue growth within the Intercom Sales organization by generating a robust pipeline. Your mission will be to establish the groundwork for Intercom Sales by engaging with prospects and clients, helping them appreciate the value of our solutions through innovative and engaging outreach.We are committed to the growth of our Business Development Representatives. We believe in providing our team with opportunities to expand their skills and push their limits to achieve goals they never thought possible. By joining the Business Development team at Intercom, you will become part of a community that values internal development and promotion. We are seeking motivated individuals eager to thrive in a fast-paced company, make a significant impact, and quickly advance their sales careers.As a BDR team, we support one another in reaching our objectives, surpassing expectations, and consistently delivering tangible business results. We’re searching for a teammate who is ready to do the same!What Will I Be Doing?Collaborating with Account Executives to create and prioritize strategic target account lists.Generating new business opportunities for Account Executives through cold calling, email outreach, social media, and more.Ensuring a positive experience for Intercom’s prospective customers.Maintaining up-to-date knowledge of our product offerings and their benefits to customers.Exhibiting the ability to attract new customers effectively.Collaborating with other departments to enhance business processes.Participating in team development and mentorship initiatives.

Join Intercom, a pioneering company in AI Customer Service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide consistent, high-quality support and revolutionize their customer interactions. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, designed to tackle complex inquiries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 organizations worldwide, Intercom is redefining customer service standards. Guided by our core values, we consistently push boundaries, innovate with speed, and deliver unmatched value to our clients.What Will You Be Doing?As a Senior Product Manager on our Web team, you will breathe life into the narrative of Fin and the Intercom Suite through exceptional web experiences. Your efforts will highlight our products, articulate our brand story, and convey our vision for the future of AI-driven customer service. This pivotal role significantly influences how prospects and customers perceive our identity, offerings, and importance.We seek an ideal candidate with a background in product marketing or substantial experience in crafting narratives through digital channels. You are a proactive leader who drives projects, makes decisive choices, and ensures every product launch adheres to Intercom's high standards for design, clarity, and quality. You will collaborate closely with product marketing, design, engineering, and brand teams to create visually stunning, engaging, and high-performing web pages.Key Responsibilities Include:Overseeing the entire process of delivering high-quality narrative and storytelling pages from inception to launch.Translating messaging into web experiences: transforming positioning and messaging guides into captivating, distinctive pages.Taking ownership of deliverables: making prompt, informed decisions; guiding your team through uncertainty; and ensuring all launches meet exceptional standards.Collaborating across functions: working alongside designers, engineers, PMMs, and brand studio partners to manifest stories on the web.Exhibiting a keen eye for narrative and copy: ensuring content is clear, engaging, and aligned with our company positioning and objectives.Driving progress and urgency: acting swiftly while upholding excellence in craft and execution.Measuring and improving impact: monitoring the performance of narrative pages and optimizing for engagement, understanding, and conversion.

Intercom creates AI solutions for customer service, serving nearly 30,000 businesses worldwide from its base in Dublin, Ireland. The company’s AI agent, Fin, works together with the Intercom Helpdesk as part of the Intercom Customer Service Suite. This suite blends AI-powered support with human expertise to handle both routine and complex customer needs. Role overview The Senior Product Marketing Manager shapes how Intercom communicates its vision for an AI-first helpdesk. This senior individual contributor role centers on product positioning and messaging, and sits at the intersection of product, AI, sales, and strategy. The position involves close collaboration with product, engineering, sales, and marketing teams, and calls for hands-on engagement with both the product and customers. This role influences how Intercom speaks to more than 25,000 businesses already on the platform and helps define the broader market story for AI-powered helpdesks. What you will do Define the Ideal Customer Profile (ICP) and target audience for the Helpdesk product. Guide marketing and go-to-market teams on campaign priorities and sales strategies. Lead the creation and evolution of positioning and messaging for the Helpdesk area. Own the narrative around the combined strengths of Helpdesk and Fin, showing how the integrated platform delivers results beyond standalone tools. Develop and refine the story for Intercom’s vision of an AI-first Helpdesk, addressing both current customers and the wider market. Who succeeds in this role This position fits someone who enjoys building narratives and working across teams. Success here requires quick thinking, a readiness to innovate, and comfort with hands-on product work. Experience in product marketing, especially within SaaS or AI-driven platforms, is valuable.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands out as the most sophisticated customer service AI available, enabling companies to provide continuous, flawless customer support, thereby enhancing overall customer satisfaction. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that combines AI-driven assistance with human support for complex inquiries.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks for customer service. Our core values drive us to innovate, build swiftly, and consistently deliver outstanding value to our clients.What’s the opportunity?As a Product Engineer at Intercom, you will play a crucial role in addressing real customer challenges through the intelligent application of your technical expertise and tools. You will collaborate within a multidisciplinary team, developing both back-end and front-end systems while closely working with designers, product managers, researchers, and data analysts.We are currently navigating exciting scaling challenges and building a robust platform where your skills can be applied to various areas, including creating an intuitive messenger composer, rule matching, deliverability, security, app availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Formulate technical plans and contribute to our architecture as we scale our products to serve millions daily.Develop Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that constitute the backbone of Intercom’s backend.Deploy changes to production with confidence, ensuring high-quality standards.

CPM Ireland is seeking a Branding Marketing Manager based in Dublin to shape and deliver marketing strategies for Gas Networks Ireland. This position centers on leading branding efforts and crafting campaigns that strengthen the brand’s visibility and reputation in the market. Role overview The Branding Marketing Manager will guide the development of creative marketing initiatives. The role involves planning and executing campaigns designed to engage audiences and boost brand recognition. Collaboration with cross-functional teams is essential to ensure that all marketing activities align with broader business goals and maintain consistency across channels. What you will do Lead the creation and rollout of branding campaigns for Gas Networks Ireland Develop and implement marketing strategies to enhance market presence Work closely with colleagues across different teams to support unified marketing efforts Requirements Experience in branding and marketing management Strong ability to collaborate with diverse teams Skilled in developing and executing marketing campaigns

Intercom is at the forefront of AI Customer Service, dedicated to enabling businesses to deliver exceptional customer experiences.Our innovative AI agent, Fin, is the most advanced customer service AI on the market, empowering businesses with seamless, 24/7 customer service and significantly enhancing customer journeys. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries requiring human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 businesses worldwide and is setting a new benchmark in customer service. Our core values drive us to push limits, build with agility, and consistently provide outstanding value to our clients.What’s the Opportunity?Intercom’s Fin leads the way in AI for Customer Service, and we are expanding this capability into a broader vision of Customer Agents that can seamlessly traverse the customer journey, initiating with the Sales Agent.The Sales Agent represents a new product initiative for Intercom and a new target audience. As an Account Executive on the Customer Agent team, you will be instrumental in launching Sales Agent into the market, acquiring early customers, demonstrating ROI, and shaping the product’s positioning, packaging, and pricing as we transition from beta to a sustainable, scalable go-to-market strategy.You will be part of a specialized “tiger team” focused on speed and learning, comprising a sales leader, a select group of expert AEs (including top performers from inside and outside the company), and dedicated Solution Engineering support.This team operates with a high degree of autonomy and accountability. You will collaborate closely with Product, Marketing, and Pricing teams to incorporate genuine customer insights into decision-making and quickly ascertain what resonates, converts, and what customers are willing to pay.Your role will often act as a specialist overlay within existing Intercom accounts, where Core Relationship Managers handle overall account management. You will oversee the Sales Agent process, from discovery and evaluation design to ROI narratives and commercial discussions, while also addressing select inbound opportunities and targeting strategic accounts that align with our ideal customer profile.If you thrive in a fast-paced environment, enjoy being close to product development, and relish the challenge of establishing a new product offering from the ground up, this role is for you.

Join Intercom as a Senior AI Developer, where you will harness cutting-edge artificial intelligence technologies to drive innovative solutions. As part of our dynamic team, you'll work on impactful projects that redefine customer engagement and enhance user experiences.

At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!