Shared Services Manager

Waad Education is a premier educational organization located in Jeddah, comprising three distinguished institutions: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our commitment is to leverage high-quality educational solutions that cultivate a vibrant community where children flourish and parents alongside educators excel in their pursuit of excellence.We …

Location Jeddah, Makkah Province, Saudi ArabiaDepartmentIT & Cybersecurity Managed ServicesReports ToDirector – Technology ServicesLocation DetailsThis is an offshore role that involves supporting a client based in Jeddah. The selected candidate will be required to spend a minimum of one month in Jeddah initially and then travel once a month to the client thereafter.Role OverviewWe are seeking a seasoned and proactive Senior IT & Cybersecurity Managed Services Manager who will take charge of resolving intricate technical issues independently, managing enterprise-level clients, and overseeing comprehensive service delivery. This role necessitates a professional with exceptional troubleshooting skills, the ability to manage escalations, lead a technical team, liaise with vendors, and deliver executive-level reports with confidence and professionalism.Key ResponsibilitiesServe as L2/L3 escalation authority and personally address critical IT and security challenges.Engage in hands-on troubleshooting for networks, firewalls, security, and infrastructure incidents.Oversee IT & Cybersecurity Managed Services operations while ensuring compliance with SLAs and KPIs.Guide and mentor a team of up to 10 engineers.Manage enterprise client interactions with professionalism and accountability.Independently develop and present monthly executive-level service and security reports.Lead service transitions, operational projects, and initiatives aimed at continuous improvement.Oversee vendor relationships and third-party partners, including managing escalations and performance evaluations.Mandatory Technical Expertise (Hands-On)Networking – L2 & L3Expertise in enterprise switches and routing.Familiarity with VLANs, Trunking, STP, and Inter-VLAN routing.Understanding of OSPF, BGP fundamentals, NAT, and QoS.Proficiency in network performance analysis and packet-level troubleshooting.Firewall & Network Security (Expert Level)Experience with FortiGate Firewalls is mandatory.Proficient in policy and NAT troubleshooting.Knowledge of IPSec / SSL VPN.Experience with UTM (IPS, Web Filtering, App Control).Understanding of HA (Active-Passive / Active-Active) configurations.Capable of traffic flow debugging and log analysis.IT & CybersecurityFamiliarity with Active Directory and Microsoft Exchange.Experience with server infrastructure (both on-premises and cloud).Knowledge of SIEM, EDR, NDR, DLP, and SOC operations.Experience with vulnerability assessment and remediation tracking.Familiarity with ITIL Incident, Problem, and Change Management processes.Reporting & Client GovernancePrepare and present monthly executive dashboards and reports encompassing:SLA and KPI performance metrics.Incident and Root Cause Analysis (RCA) summaries.Security posture and risk trend analysis.Service improvement roadmap.Lead service review and governance meetings with senior stakeholders.

Bayut is the leading property portal in the Kingdom of Saudi Arabia, connecting millions of users nationwide. Our commitment is to provide the best online search experience for property seekers. As a part of the esteemed Dubizzle Group, Bayut stands alongside some of the strongest brands in the classifieds market. Together, we boast a collective audience of over 200 million monthly users who trust us to meet their property needs.As a Sales Manager, you will be instrumental in crafting and implementing dynamic sales strategies, leading a high-performing team, and building strong relationships with clients. Your role will also see you representing our company at key events, showcasing our products and services, and establishing a prominent presence to attract potential clients and partners.In this role, you will: Formulate and execute strategic sales plans to achieve and surpass revenue targets. Analyze market trends and competitor activities to discover new business opportunities and maintain a competitive edge in the real estate sector. Lead, mentor, and motivate a team of skilled real estate sales professionals. Conduct regular training sessions to enhance the team's capabilities and ensure alignment with organizational objectives. Develop and maintain robust relationships with clients, real estate agents, and other stakeholders. Manage the entire sales process from lead generation to closing, ensuring a smooth and positive experience for all clients. Understand client requirements and accordingly inform potential investors about property significance. Establish KPIs and metrics to monitor sales team performance. Provide regular reports to senior management regarding sales progress, challenges, and opportunities. Stay updated on market trends, pricing, and customer preferences. Utilize market research to devise effective sales strategies and remain competitive in the real estate industry. Personally handle key client accounts and manage complex negotiations. Support the team in negotiating and closing high-value real estate transactions.

Join our dynamic team at Ninja as a dedicated Account Manager within our Sales Department. In this pivotal role, you will cultivate and sustain relationships with our esteemed partner restaurants, ensuring their utmost satisfaction and success on the Ninja platform. We are looking for an individual with exceptional communication skills, meticulous attention to detail, and a proactive mindset towards account management.Key Responsibilities:Act as the primary liaison for existing partner restaurants, fostering strong relationships to assure their satisfaction and retention.Conduct regular performance reviews with partners, addressing concerns and identifying growth opportunities.Provide ongoing support to partners, promptly addressing inquiries and resolving issues.Work collaboratively with internal teams, including Sales Acquisition and Operations, to streamline partner onboarding and transitions.Analyze partner performance metrics and KPIs, pinpointing areas for improvement and executing necessary action plans.Coordinate with partners on marketing initiatives and promotional campaigns to boost engagement and sales.Cross-sell NCR products while tracking ROI for partners.Maintain precise records of partner interactions, communications, and performance utilizing CRM software.Stay abreast of industry trends, market developments, and competitor activities to offer strategic insights and recommendations.

We are seeking a dedicated and skilled Field Service Engineer to join our dynamic team at Smiths Group PLC. In this role, you will be responsible for providing exceptional on-site support, troubleshooting, and maintenance services for our advanced technology systems. You will collaborate closely with clients to ensure their equipment operates efficiently and effectively.

We are seeking a dynamic and results-oriented Account Manager to join our growing team in Saudi Arabia. As an essential member of our client services division, you will be responsible for fostering strong relationships with our clients, ensuring their needs are met, and driving the growth of their accounts. Your fluency in Arabic will be a key asset in effectively communicating with our diverse clientele.In this role, you will develop strategic account plans, identify opportunities for upselling, and collaborate closely with cross-functional teams to provide exceptional service. If you are passionate about client success and thrive in a fast-paced environment, we encourage you to apply!

Join our dynamic team as a Field Service Engineer, where you will play a pivotal role in delivering exceptional service and technical support to our clients. In this position, you will be responsible for troubleshooting, maintaining, and repairing equipment at customer sites, ensuring optimal performance and customer satisfaction. Your expertise will be vital in diagnosing issues and implementing effective solutions in a timely manner.

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative. In this pivotal role, you will be instrumental in providing exemplary support to our customers and internal teams across the MENA region. Your responsibilities will blend front-line customer assistance with essential administrative coordination, ensuring seamless daily operations, precise documentation, and prompt resolution of customer queries. The ideal candidate is service-oriented, meticulous, highly organized, and thrives in a multicultural and multilingual environment.As a vital point of contact for customers through various communication channels including phone, email, chat, and messaging platforms, you will also manage administrative functions such as data entry, filing, appointment scheduling, reporting, and liaising with logistics, finance, sales, and technical teams. This position demands outstanding communication skills, a professional demeanor, sensitivity in handling confidential information, and the capacity to juggle multiple priorities with a calm and solutions-focused mindset.

Job OverviewAt PulseMediaNL, we pride ourselves on delivering exceptional customer service. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring that each interaction embodies our dedication to quality, responsiveness, and overall customer satisfaction. Your role will involve guiding customers through their journeys, addressing their inquiries, and helping them maximize the benefits of our services.We are looking for an empathetic, solutions-driven individual who thrives in a fast-paced digital landscape.Key ResponsibilitiesCustomer Support & CommunicationAddress customer inquiries through email, chat, and phone with professionalism and promptness.Deliver clear and accurate information regarding our products, services, and procedures.Strive to provide each customer with a positive and enriching experience during all interactions.Issue ResolutionEffectively investigate and resolve customer issues, escalating as needed.Take full ownership of customer concerns from initial contact through to resolution.Follow up with customers to ensure their satisfaction and closure of issues.Customer Experience & ImprovementIdentify and report recurring issues to internal teams for proactive improvements.Contribute to enhancing support processes and the overall customer journey.Maintain comprehensive and accurate records of customer interactions within our systems.CollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needs effectively.Support internal initiatives aimed at boosting customer satisfaction and retention.

Join our dynamic team at Skillerszone as a Customer Service Representative Analyst in an administrative role. This position offers a unique opportunity to enhance customer satisfaction through effective communication and problem-solving skills. You will be responsible for analyzing customer inquiries and providing exceptional support to our clients.

Join our dynamic team at Accor Hotels as a Guest Service Agent, where you will create memorable experiences for our guests. As the first point of contact, you will embody our commitment to exceptional service and hospitality. Your role will involve assisting guests with inquiries, reservations, and providing local recommendations to enhance their stay.

Join Seaventures as a Program Manager, where you'll play a pivotal role in overseeing and directing various projects to ensure they align with company goals and deliver value to our clients. You will coordinate project timelines, manage resources, and communicate effectively with stakeholders to achieve successful project outcomes.

Join the dynamic team at JASARA PMC as a Commercial Manager, where you will play a pivotal role in managing the commercial dimensions of our projects. Your expertise will ensure successful delivery, adherence to project budgets, and timelines. In this influential position, you will lead contract negotiations, conduct financial analyses, and manage risks while cultivating relationships with clients and stakeholders.Your contributions will significantly enhance our profitability and strategic growth. Collaborating across departments, you will align commercial strategies with overall business goals to achieve optimal project outcomes.Be part of JASARA PMC and contribute to transformative infrastructure projects in Saudi Arabia under the Vision 2030 initiative.

Join our dynamic team at Agility as a Facility Maintenance Manager, where you will play a pivotal role in ensuring the operational efficiency and safety of our facilities. In this leadership position, you will manage a skilled team of technicians, focusing on maintaining optimal building conditions and implementing innovative and cost-effective maintenance strategies.Your Key ResponsibilitiesTeam Leadership:Lead, mentor, and supervise a dedicated team of maintenance technicians.Assign tasks effectively, prioritize work orders, and monitor team performance to ensure high standards.Develop and implement comprehensive training programs for team members to enhance their skills and knowledge.Facility Maintenance Management:Design and enforce preventive maintenance schedules to maximize facility efficiency.Coordinate and oversee all repair and maintenance activities.Ensure the smooth operation of essential building systems, including HVAC, plumbing, and electrical systems.Manage relationships with vendors and oversee contract negotiations to ensure service quality.Budget Oversight:Develop and manage the facility maintenance budget, ensuring cost-effectiveness.Identify opportunities for cost savings and implement strategies to reduce expenses.Monitor and control expenses to adhere to budgetary constraints.Emergency Preparedness:Develop and implement robust emergency response plans for facility-related incidents.Coordinate and manage responses to emergencies, ensuring safety and compliance.Regulatory Compliance:Ensure adherence to all building codes, safety regulations, and environmental standards.

Join JASARA PMC as a Logistics and Interface Manager, where you will play a pivotal role in streamlining our logistics operations while ensuring seamless coordination among stakeholders involved in our impactful Social Infrastructure programs throughout Saudi Arabia. As a collaborative venture involving the Public Investment Fund (PIF), Jacobs, and Saudi Aramco, we are dedicated to delivering innovative solutions that align with the Kingdom’s Vision 2030 initiatives.In this vital position, you will merge logistics planning with interface management to guarantee that projects are executed smoothly. This role provides a unique chance to engage in high-profile projects and make substantial contributions to the advancement of social infrastructure.If you excel in a fast-paced setting and are driven by a passion for operational excellence while nurturing robust relationships with stakeholders, we invite you to apply!

Join JASARA PMC as a Stakeholder Manager, where you will play a pivotal role in nurturing and managing relationships with key stakeholders across our diverse range of projects. This essential position ensures continuous communication and the effective addressing of stakeholder interests, concerns, and expectations throughout the entire project lifecycle. You will be responsible for crafting and implementing engagement strategies that resonate with JASARA PMC’s mission to deliver outstanding infrastructure solutions, while simultaneously fostering enduring relationships with communities, clients, and other significant parties.ResponsibilitiesIdentify and engage with key stakeholders at each stage of project development.Design and execute comprehensive stakeholder engagement plans that align with project goals.Facilitate ongoing communication between stakeholders and project teams through meetings, reports, and feedback sessions.Analyze stakeholder feedback to derive insights that enhance project outcomes and overall satisfaction.Proactively address stakeholder issues to cultivate positive relationships.Collaborate with cross-functional teams to incorporate stakeholder needs into project planning and execution.Monitor and report on stakeholder engagement activities and satisfaction metrics.

As the Area Manager at Ninja, you will play a pivotal role in steering the operations and performance across various departments within a dark store environment. Your leadership will be critical in managing teams, streamlining processes, and ensuring that operational activities are executed effectively to satisfy customer demands and achieve business goals.Key Responsibilities:Direct and manage the daily operations of diverse departments within the dark store, including inventory management, order fulfillment, quality assurance, and customer service.Ensure that operational objectives, targets, and service level agreements are consistently met or surpassed.Establish performance benchmarks, provide coaching and mentoring, and oversee staffing requirements to cultivate a motivated and high-achieving team.Continuously assess operational workflows, pinpoint areas for enhancement, and implement changes to boost efficiency, productivity, and service quality.Track key performance indicators (KPIs) and operational metrics to evaluate the performance of the departments under your supervision.

The Warehouse Manager at ananinja plays a pivotal role in overseeing all aspects of warehouse operations, ensuring the seamless reception, storage, and dispatch of goods. This position entails effective staff management, the implementation of robust inventory management practices, and the optimization of warehouse processes to boost operational efficiency. The ideal candidate will showcase strong leadership abilities, excellent organizational skills, and meticulous attention to detail.Key Responsibilities:Direct and manage daily Distribution Center (DC) operations.Analyze and monitor the performance of receiving, storage, picking, and inventory replenishment.Ensure the attainment of operational and service Key Performance Indicators (KPIs).Maintain inventory accuracy and implement measures to reduce shrinkage and losses.Champion continuous improvement initiatives to enhance operational efficiency.Oversee the DC budget and manage operational costs, including manpower and materials.Collaborate with transportation, store operations, commercial, finance, and HR departments.Prepare and deliver weekly operational reports to the director, covering operational performance and inventory metrics.Plan DC capacity and ensure preparedness for peak seasons.Address operational challenges and carry out corrective actions.Ensure compliance with food safety and storage quality standards.

As an Operations Manager at Jobs for Humanity, you will play a pivotal role in enhancing our operational efficiency and driving our mission forward. Your responsibilities will include overseeing daily operations, developing effective strategies, and collaborating with cross-functional teams to optimize resources and improve service delivery.

At Salla, we are committed to revolutionizing the digital commerce landscape in the region. Our mission is to empower thousands of merchants by simplifying complex processes, allowing them to launch, grow, and scale their businesses with ease.We are on the lookout for a dynamic Senior Product Manager who is passionate about delivering impactful results rather than just managing roadmaps. This role is perfect for someone who adapts quickly, excels in uncertain environments, and provides clarity in chaotic situations. You are a systems thinker who acts deliberately and pays close attention to detail.This position requires collaboration across various teams, fostering a culture of teamwork and interconnectedness. You will be instrumental in leading initiatives that significantly influence the success of merchants on the Salla platform.Key Responsibilities:Steer and manage the multi-quarter product roadmap, translating strategic vision into quantifiable results.Provide direction amidst uncertainty, uniting teams and concentrating efforts on priority initiatives.Conduct in-depth discovery and validation, maintaining close contact with merchants to understand their challenges and convert insights into actionable strategies.Deliver scalable, reliable, and user-friendly products that enhance merchant growth and operational efficiency.Mentor and guide Product Managers to sharpen their focus, execute effectively, and remain aligned with user needs and data.Strike a balance between speed and detail, knowing when to push forward and when to refine for quality.Collaborate beyond your immediate responsibilities, engaging with challenges that drive Salla's progress forward.Maintain transparent communication, explaining trade-offs and providing context in all discussions.