About the job
We are seeking a highly skilled Senior Jira Specialist - Software Integration Expert to become an integral part of our team of Integration Consultants based in Cairo, Egypt. This role primarily focuses on Enterprise Implementation Environments across various sectors, including Banking, Telecom, Airlines, and Government, with a particular emphasis on Atlassian and Jira-related projects.
Key Responsibilities:
· Implement comprehensive solutions utilizing Jira Software, Confluence, Jira Service Management, and other Atlassian products for our clients. This includes facilitating collaboration, tracking systems, Agile project management, SDLC/ALM, DevOps, and task management.
· Configure and integrate Jira and related Atlassian products with client systems to ensure seamless functionality.
· Provide exceptional customer support, both on-site and remotely, ensuring high-quality service across Atlassian products (including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, etc.).
· Collaborate closely with developers and technical analysts within Infosysta to ensure successful project delivery for clients.
· Maintain accountability for delivering high-quality service and achieving customer satisfaction.
· Gather functional and technical requirements from clients as necessary and prepare detailed technical specification documents.
· Install, configure, and manage various tools integrated with Jira and Confluence.
· Conduct functional and technical administration of Jira and Confluence.
· Manage and analyze log files to identify and summarize any relevant issues.
· Perform testing and validation as part of the quality assurance process for Infosysta products and add-ons.
· Document summary reports and meeting minutes with clear action plans.
· Undertake additional tasks as deemed appropriate.
· Conduct SQL debugging for databases (Oracle, MSSQL, or MySQL).
Desired Skills & Experience
· Bachelor’s degree in Software Engineering or Computer Science.
· A minimum of 2 years of relevant experience as a Java Developer and in implementing enterprise systems.
· Strong expertise in Jira administration and/or implementation is essential.
· Proficient in business process engineering with a focus on designing ALM/SDLC/ITSM/BPM workflows.
· Relevant technical skills: Active Directory, Linux, Web Applications, Database Servers.
