IT Support Lead

We are seeking a dynamic IT Support Lead to oversee and enhance our comprehensive IT support operations across various levels, including Level 1 (HelpDesk), Level 2 (Infrastructure), and Level 3 (Applications & Corporate Systems).This pivotal role emphasizes service reliability, an exceptional user experience, and operational excellence, ensuring seamless su…

SKELAR is a Ukrainian venture builder focused on creating international tech businesses. Together with our co-founders, we assemble strong teams to succeed in global markets.Currently, SKELAR operates several businesses across various niches—from EdTech to marketplaces. Our companies rank among the top startups and product companies in Ukraine, achieving high positions in the App Store and developing platforms that millions of people use. Furthermore, our businesses have been featured in esteemed media outlets such as TechCrunch and Wired.We are seeking a HelpDesk Team Lead to join our team at SKELAR. This is a unique opportunity to influence processes, develop your team, and work with cutting-edge technologies. SKELAR is not just a company; it's an ecosystem building ambitious international IT businesses. We value strategic thinkers who take responsibility and constantly strive for excellence.In this role, you will manage a team of 3 engineers, optimize technical support processes, improve office infrastructure, and implement innovations. We have no bureaucracy, and your ideas can transform processes across the organization. If you are eager to grow, possess technical expertise, and want to influence large projects, this is your chance to join a high-performing team and help us achieve ambitious goals.

About SKELARSKELAR is an innovative venture builder dedicated to establishing international IT companies that align with venture capital investment strategies. Collaborating closely with our co-founders, we curate high-performing teams to launch technology enterprises poised for global success.The OpportunityWe are in search of a Product Marketing Lead to take ownership of the entire growth funnel — from strategy and experimentation to team leadership and performance management. You will spearhead the growth of a subscription-based product utilized by users worldwide.As a central figure in growth, you will integrate acquisition, monetization, product insights, and data analytics into a cohesive, agile operation. You will lead a team of over four talented Product Marketing Managers, setting ambitious goals, elevating standards, and delivering measurable results.

About the Role Kyivstar is looking for a Workstation Support Engineer in Kyiv, Ukraine. This role focuses on maintaining and supporting workstation environments to keep systems running smoothly and users productive. Main Responsibilities Troubleshoot hardware and software issues on workstations Implement technical solutions to resolve problems Support end-users with day-to-day technical needs Work to ensure reliable workstation performance What to Expect This position involves hands-on technical support and regular interaction with colleagues across the company. The team values practical problem-solving and clear communication.

About the Company onhires is partnering with a defense technology startup in Kyiv. This team develops and manufactures products built to withstand real combat conditions. Engineers, developers, and production specialists work side by side, focused on delivering solutions that work in practice, not just on paper. Role Overview The Product Lead / Field Operations Lead acts as the central point for execution across the company. This is more than a traditional product management role. The person in this seat drives tasks from start to finish, makes decisions, and keeps projects moving. Expect to work closely with teams and leadership to ensure that goals turn into results. What You Will Do Coordinate field trials for products in combat-simulated settings. Organize and run demonstrations for military units, partners, and integrators. Work with engineering and production teams to spot blockers and keep execution on track. Track deadlines and monitor real progress on deliverables. Travel to frontline cities for demos and to collect feedback. Bring teams together and maintain a clear overview of all projects. Collaborate directly with the CEO on top priorities and key tasks. What We Look For Technical or strong operational background (engineering, defense, hardware, operations, or consulting). Experience in military or similar environments is a strong plus. Background with hardware products, testing, or implementation is highly valued. Self-motivation and personal accountability for results. Comfort working under pressure and with shifting priorities. Clear communicator, able to work with engineers and military partners alike. Structured thinker who can make quick decisions. Personal vehicle and willingness to travel regularly. Conditions Location: Kyiv, office-based role.

About the CompanyTelemetrio is a leading analytics service for Telegram channels. We empower businesses and content creators to understand their audience better and enhance communication effectiveness through data insights. Our product is trusted by thousands of teams worldwide.Your Role AwaitsAs a Support Manager, you will be the first point of contact for our users. Your role will involve assisting them in maximizing product usage, addressing their inquiries, and gathering feedback that influences the service's development.

SFORS is a trading company with two decades in the global financial markets. The team focuses on proprietary trading, trader development, and in-house technology. SFORS trades exclusively with its own capital and does not seek outside investment. Role Overview The IT Support team in Kyiv is hiring an L1 Support Specialist. This is a full-time, on-site position. Location: Kyiv, Ukraine Work hours: 10:00 AM – 6:00 PM (Kyiv time) Work format: On-site What You Will Do Handle ServiceDesk requests: manage, prioritize, classify, and escalate tickets to L2 following SLA guidelines. Prepare equipment and set up workspaces for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations: update systems, replace components, and perform routine technical maintenance. Diagnose and repair PCs, and coordinate service maintenance as needed. Support peripheral devices such as printers, scanners, and conference systems. Keep accurate records of issued and returned equipment for asset management. What We Look For Solid understanding of PC hardware and general computer technology. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic knowledge of networking (TCP/IP, routing, and configuring network equipment). Experience setting up and supporting peripheral devices. English at A2 level or above. Strong customer focus and communication skills. Disciplined, reliable, and collaborative team player. Benefits Access to corporate housing in Dubai for up to 2–3 weeks per year, available for vacations, business trips, and similar needs.

Reporting & ERP Lead - an exciting and strategically vital role aimed at establishing a unified financial-analytical ecosystem for our rapidly expanding company. We are growing quickly: more legal entities, more markets, more payment providers, and more products. We need a proactive individual who will not merely 'gather reports' but will develop a comprehensive architecture for financial data at the group level.Your mission is to create a 'single source of truth' for management decisions: from designing processes in ERP systems to constructing a transparent, automated reporting system that scales seamlessly with our growth.Work format: hybrid (Kyiv).You'll be a great fit if you:Desire to build systems from scratch rather than maintain legacy processes.Are prepared to integrate finance, data, technology, and business.Enjoy tackling complex challenges: multi-jurisdictional issues, multi-currency transactions, diverse regulatory requirements.Can think strategically while being unafraid to delve into operational details.Your future tasks:Implementing and enhancing ERP systemsLeading the implementation/setup/scaling of the ERP system.Designing financial processes: procurement, payments, period closing, reconciliations.Defining reporting requirements for ERP and influencing solution architecture.Coordinating work with contractors, integrators, and internal teams.2. Building a management reporting systemCreating a unified group reporting system.Developing key dashboards for management, finance, and operations.Ensuring accuracy, regularity, and timeliness of reporting.Establishing data logic across various systems.3. Financial data architectureAligning financial, payment, product, and operational data logic.Building a 'single source of truth' for key metrics.Ensuring the scalability of the data model.4. Collaboration with teams and stakeholdersWorking closely with legal, tax, treasury, data engineering, and operations teams.Training teams on new systems and reports.Providing analytical support for group-level management decisions.What you need to join us:5+ years of experience in auditing, consulting, or IT.Experience in a managerial/lead/head position.Deep understanding of financial reporting.Experience in building group management reporting.Hands-on experience in implementing or scaling ERP systems.Advanced proficiency in Excel/Google Sheets.Strong communication skills.

Hello!We are SFORS — a trading company where traders achieve success!We specialize in trading on global financial markets and are one of the key players in the prop trading sphere and leaders in the pre-market sector.For 20 years, the company has thrived in the stock market, thanks to substantial investments in trader development, trading technologies, progressive risk management models, and the creation of effective trading strategies—all designed to help traders succeed.SFORS operates solely with its own funds and does not involve external investments.We are looking for a L1 Support Specialist to join our IT Support team.Work Schedule: day shifts (10:00-18:00) and evening shifts (15:00-23:00)The company provides taxi reimbursement for evening shifts.Main Responsibilities:ServiceDesk Request Handling: Prioritization, classification, and escalation of requests to L2 according to SLA.User Onboarding: Preparing equipment for new employees, installing OS, software, and configuring workstations.Hardware and Software Support: Installation, configuration, and troubleshooting of hardware and software.Workstation Maintenance: System updates, component replacement, and technical upkeep.PC Diagnostics and Repair: Identifying issues, repairing, and organizing service maintenance.Peripheral Support: Assisting with printers, scanners, conference systems, and other equipment.Asset Management: Tracking issued and returned equipment, ensuring data accuracy.Candidate Requirements:Deep understanding of PC hardware and computer technology principles.Proficient in Windows 10/11 and MacOS at an administrative level.Experience with ServiceDesk systems.Basic knowledge of networking technologies (TCP/IP, routing, network equipment configuration).Experience in configuring and supporting peripheral devices.English proficiency at A2 level or higher.Client-oriented with excellent communication skills.Disciplined and able to work collaboratively within a team.We Offer:Opportunities for professional growth and development.A supportive work environment with a focus on innovation.

Join our dynamic team at Kyivstar as an FTTB Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support for our Fiber to the Building (FTTB) services. You will assist customers with troubleshooting issues, ensuring their connectivity and satisfaction. Your expertise will help us maintain our reputation as a leading telecommunications provider.

As a Technical Lead at ajax, you will play a pivotal role in guiding our development team to success. You will be responsible for overseeing the technical aspects of projects, ensuring that we meet our clients' needs with innovative solutions. This position is ideal for individuals who thrive in a collaborative environment and are eager to lead cutting-edge technology initiatives.

Become a part of Ajax Systems, a pioneering force in the realm of advanced wireless security solutions with integrated smart home technology. As a comprehensive organization, we excel in transforming innovative concepts into groundbreaking products, from initial development to mass production.With an extensive portfolio of over 170 devices, the Ajax range protects properties against intrusions, fires, and water damage, while also offering effortless management of electrical devices. Our state-of-the-art solutions have garnered Europe’s highest security accolades, affirming our status as a trusted leader in the industry.Ajax represents a remarkable Ukrainian success story, driven by unwavering resilience and limitless ambition. Currently, we safeguard more than 1,800,000 users across 170 countries globally. As we continue to flourish, we are on the lookout for enthusiastic individuals to join our ranks and support our ongoing expansion.We are thrilled to announce an opening for a Support Engineer who possesses a strong command of the English language. In this pivotal role within our dedicated support team, you will provide exceptional customer assistance to clients worldwide, ensuring around-the-clock support through various communication channels. We take pride in our multilingual capabilities, which empower us to swiftly address and resolve user inquiries.

ONYX, a part of skelar, seeks a Creative Marketing Lead based in Kyiv. This role focuses on shaping marketing strategies that strengthen the brand and connect with the intended audience. Collaboration is central, with regular work alongside teams across the company to develop campaigns that help ONYX stand out and support ongoing brand growth. Key responsibilities Design and execute marketing strategies aimed at increasing brand visibility and audience engagement Collaborate with cross-functional teams to develop campaigns that capture attention Use creative skills to produce work that builds brand loyalty and delivers measurable results

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We take pride in offering innovative and superior services to a diverse range of industry-leading clients. Through building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success and value.We are seeking engaging, flexible, and solution-oriented individuals eager to join a rapidly growing international organization. If you want to create value where IT matters, we want to hear from you!Key ResponsibilitiesDeliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various tech tools.Provide first and second level technical support through calls, tickets, and user interactions.Respond promptly to IT-related inquiries from end-users.Document all end-user interactions accurately in the customer ticket system ‘Service Now’ (e.g., incidents, requests).Create, maintain, and utilize knowledge articles.Conduct IT onboarding training sessions for new employees.Participate in continuous improvement initiatives.

Join our dynamic team at Wix.com as an IT Support Engineer where you will be instrumental in delivering exceptional IT support and overseeing IT operations for our diverse workforce across multiple locations. Your expertise will be vital in sustaining our IT infrastructure, maintaining an accurate inventory, and facilitating smooth onboarding and offboarding experiences for our employees.In this role, your responsibilities will include:Delivering professional IT support to employees both in Kyiv and remotely.Monitoring and addressing IT Helpdesk requests in accordance with established SLAs.Managing the IT equipment inventory efficiently.Coordinating onboarding and offboarding procedures, including those for remote employees.Overseeing and maintaining audiovisual equipment for onsite events and meeting rooms.Performing endpoint installations, upgrades, and troubleshooting across Windows, MacOS, and Linux operating systems.This position is primarily office-based, with the potential for a hybrid work arrangement (4+1).

Join Our Team as a Technical Product Support Specialist!Base44 is actively seeking enthusiastic and proactive individuals based in Kyiv to fill a crucial role in our team. This position offers an exciting opportunity to contribute to an innovative start-up environment, working collaboratively with a dynamic group of professionals.As a Technical Product Support Specialist, you will be at the forefront of our operations, delivering exceptional technical support to our users. Your responsibilities will include:Providing advanced technical solutions to Base44 users, which encompass remote system access, diagnostics analysis, and troubleshooting of network or database issues.Implementing effective fixes, workarounds, and configuration adjustments to restore system functionality.Identifying, documenting, and promptly escalating bugs to ensure they are resolved swiftly.Monitoring user experience trends and advocating for rapid solutions.Collaborating closely with the product team to gain insights into features, functionality, and potential user pain points.Documenting and clearly articulating technical issues to developers, including detailed steps for replication.

Join United Tech as a Creative Marketing Team Lead, where you will spearhead our creative strategy for paid traffic performance. This is a unique opportunity to directly influence the success of high-growth products within a competitive landscape (US, UK, CA, AU markets), where every idea and decision counts. You will craft and implement innovative marketing strategies, oversee the entire production process from concept to final deliverables, and build a dynamic creative team from the ground up. Enjoy the autonomy to initiate bold projects, make independent decisions, and impact essential business outcomes in a fast-paced, bureaucracy-free environment.About Our Product: At United Tech, we are pioneers in the rapidly evolving social networking sector, revolutionizing online connections through a live-streaming platform that is growing at an annual rate of over 21%. We design products that integrate streaming, video content, interactivity, and community engagement, targeting a global audience. Our flagship offering is an international streaming platform devoid of advertisements, allowing users to connect in real-time via video chats and live broadcasts. Beyond this, we are developing additional innovative products within the niche, each catering to distinct mechanics, audiences, and monetization strategies. Our team is dedicated to tackling complex analytics, AI solutions, personalization, and the scaling of high-load systems. If you're passionate about shaping the future of social networking, we want you on our team!

Join Futurra Group, a pioneering Ukrainian multi-product IT company operating at the intersection of EdTech, AI, and Lifestyle. We are assembling a strong team of like-minded individuals to revolutionize educational applications through innovative cross-platform products.As the Growth Operations Lead, you will play a crucial role in building and scaling our systematic marketing growth model for our flagship product, MusesAcademy, an EdTech application designed to empower women through personalized learning programs and practical tools.Key Responsibilities:Develop and optimize the end-to-end creative production process, ensuring a streamlined production pipeline from briefing to testing.Manage the creative factory by identifying bottlenecks and enhancing the speed and quality of delivery.Implement rapid testing systems to increase the number of hypotheses and reduce time-to-test.Coordinate cross-team collaboration among creative, design, user acquisition, and development for seamless operations.Transform data, feedback, and test results into actionable operational decisions.Scale effective approaches into repeatable processes that drive growth.Qualifications:Proven experience in Growth, Operations, or Marketing Lead roles.Experience managing a team (3+ individuals), with the ability to provide direction while allowing autonomy for optimal solutions.Strong analytical skills and systemic thinking, with the ability to structure and simplify complex processes.

Join Playson as a Support System Administrator and be a part of a dynamic team in our Kyiv office. Playson is a leading B2B game provider with over 13 years of experience, recognized globally for our innovative solutions in the regulated European markets. Our commitment to excellence drives us to continuously enhance our portfolio and uphold the highest standards in technology, design, support, and interoperability.In this pivotal role, you will provide essential technical support to our global employees, ensuring smooth operations and a seamless work experience.

Our Mission and VisionAt Solidgate, we strive to empower visionary entrepreneurs in building exceptional digital businesses. Our goal is to provide the financial infrastructure that innovators deserve, positioning ourselves as the #1 payments orchestration platform globally. We seek team members who are big thinkers, take ownership, and exhibit curiosity and determination in all their endeavors.About the RoleAs a member of our Customer Support team, you will serve as the primary point of contact for merchants and partners worldwide, delivering prompt and thoughtful assistance when it counts the most. You will be the voice of our customers, collaborating closely with our product and engineering teams to enhance customer experiences and ensure exceptional service remains at the forefront of our operations.We are in search of a dedicated Customer Support Agent who takes charge of customer inquiries, goes the extra mile to find solutions, and helps shape our approach to customer support on a daily basis.Working with us, you will enjoy:Diverse tasks without routine monotony;Opportunities to delve into the intricacies of the payments landscape;Experience with a complex B2B fintech product;The chance to develop professionally in a challenging environment.Your ResponsibilitiesAddressing incoming Level 1 support requests;Ensuring compliance with Service Level Agreements (SLAs) and maintaining timely communication;Providing clear, concise, and professional feedback to clients;Tracking recurring questions and proposing improvements for our knowledge base.Qualifications NeededBachelor’s or Master’s degree, completed or in progress;Strong analytical abilities;Skill in prioritizing tasks and managing multiple requests at once;Upper-Intermediate level English proficiency or higher.Preferred QualificationsBasic understanding of SQL;Prior experience in customer support roles.