About the job
As an Operations Coordinator at Rentokil Initial, you will play a vital role in supporting our Operations Officers to ensure seamless daily operations and deliver exceptional client service. You will be responsible for implementing Boecker® standards in pest management services effectively.
Your key responsibilities will include:
- Executing the standards outlined in the Boecker® Operations Manual.
- Confirming scheduled appointments a day in advance in collaboration with operations officers and senior officers.
- Collecting and analyzing technicians' feedback post-treatment, preparing reports, and distributing data through appropriate channels.
- Proposing enhancements for reports and forms based on client feedback.
- Updating the sanitation and proofing recommendations list shared with clients following report delivery.
- Identifying cases of recurring infestations that require follow-up actions by the Operations Manager.
- Assisting in organizing training sessions for staff.
- Responding to client inquiries regarding services, complaints, and technical concerns.
- Coordinating with clients on sanitation and proofing recommendations.
- Providing feedback to technicians concerning client-related issues.
- Reviewing Treatment Reports and reporting any negative findings.
- Managing data entry, electronic filing, and archiving systems effectively.
- Representing Boecker® at exhibitions, forums, and other events.
