POS Support Associate

Join our dynamic team at Shift4 Payments as a POS Support Associate. As a key player in our operations, you will provide exceptional support to our clients in the point-of-sale (POS) systems environment. Your role will involve troubleshooting technical issues, assisting in installations, and ensuring clients receive top-notch service. If you are passionate a…

OverviewShift4 (NYSE: FOUR) is revolutionizing the world of commerce by streamlining intricate payment systems globally. As a frontrunner in commerce-enabling technology, Shift4 facilitates billions of transactions each year for numerous businesses across diverse industries. Explore more at www.shift4.com.SummaryThe Senior POS Support Associate for Positouch will deliver exceptional technical support for Positouch POS systems and credit card terminals. This role involves diagnosing, troubleshooting, and resolving customer concerns through various communication channels while upholding superior customer service standards. The associate will work closely with internal teams to enhance terminal/system performance and improve merchant satisfaction.ResponsibilitiesActively listen to customer inquiries and issues; show empathy in building rapport.Diagnose and resolve issues related to terminal/POS systems through effective troubleshooting.Review call logs to identify patterns and root causes of problems.Collaborate with cross-functional teams to enhance product offerings and customer experience.

OverviewShift4 Payments, Inc. is at the forefront of transforming commerce by streamlining intricate payment systems globally. As a leader in commerce-enabling technology, Shift4 processes billions of transactions each year for countless businesses across a multitude of sectors. To learn more, visit www.shift4.com.ResponsibilitiesAs a Supervisor, POS Support - SkyTab, you will oversee the daily operations of the POS Support department and foster the growth and development of a dedicated team of POS Support Representatives. Your key responsibilities will include monitoring live call volumes, assisting technicians with calls, and providing constructive feedback to enhance their performance. You will also report call trends to management to identify areas requiring improvement or immediate action. This role requires adaptability as responsibilities may evolve with the company’s growth. You will report directly to the POS Manager.Oversee multiple phone queues, including POS Support, ensuring acceptable Service Levels and Average Handle Times per call.Identify, report, and train on topics influencing Service Levels or Average Handle Times to improve team performance related to key metrics.Collaborate with Coaching Teams and other members of POS Management to train and develop POS Support staff.Work with Development teams for testing new product releases or troubleshooting existing escalations.Maintain and provide reporting focused on individual employee performance to enhance efficiency and customer experience.Coordinate with the POS Manager and HR for performance reviews, HR policy implementation, and other relevant actions.Manage escalations, assigning and, if necessary, directly owning cases.Assist with special projects as needed.

About Shift4 Shift4 (NYSE: FOUR) supports commerce worldwide by simplifying complex payment systems. The company processes billions of transactions each year for hundreds of thousands of businesses in a wide range of industries. Learn more at www.shift4.com. Role Overview The Technical Support Associate works directly with customers to troubleshoot and resolve Shift4shop e-commerce issues. This position uses analytical and problem-solving skills to review logs and customer interactions, whether by phone, email, ticket, or chat, to find solutions and spot recurring problems. A strong grasp of Shift4’s software and services is essential, along with solid communication and customer service skills. What You Will Do Deliver customer support through phone, email, and chat channels Meet service level agreements and performance metrics set by management Gather details and assess issues by reviewing reported symptoms Troubleshoot and resolve technical problems related to Shift4shop and Shift4 Payments Follow established support processes and procedures Escalate critical issues according to customer and company guidelines Document all interactions accurately, whether by call, email, or chat Follow up and ensure timely callbacks or emails when needed Stay informed about system updates and enhancements Ability to sit for extended periods Use a headset and microphone as required Perform additional duties as assigned Locations Center Valley, Pennsylvania, United States Las Vegas, Nevada, United States Morrisville, North Carolina, United States

About Scorpion Enterprises LLC Scorpion Enterprises LLC is a technology and service provider based in Las Vegas, NV, focused on helping local businesses grow. The company supports clients as they navigate local market trends, fine-tune marketing strategies, and create strong customer experiences. Scorpion's platform offers tools for competitor analysis, marketing insights, and customer engagement, blending advanced AI with a team of local specialists. Services include SEO, reviews, advertising, email marketing, chat and messaging, social media, website management, lead generation, appointment scheduling, and more. Scorpion emphasizes a tech-forward approach with personalized service for each client. Role Overview: Advertising Support Associate The Advertising Support Associate plays a key role in supporting clients with Google’s Local Services Ads (LSA). This position focuses on guiding clients through the LSA onboarding and verification steps, helping them expand their digital presence and strengthen their partnership with Scorpion. Key Responsibilities Work closely with team members to launch and manage clients' Local Services Ads (LSA) profiles. Coordinate with Account Managers to identify and prioritize clients for LSA onboarding. Assist in collecting, tracking, and reporting billing and relevant data metrics. Support Account Managers and clients throughout the LSA onboarding process, escalating issues when needed. Serve as a liaison between Scorpion, Google, Pinkerton, Evident, and clients to ensure clear communication. Address basic issues in the LSA process and refer complex challenges to senior team members. Stay informed about industry trends, best practices, and updates related to the LSA product area. Qualifications Education: Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent practical experience. Experience: 0-1 year, including internships. This role suits recent graduates or those early in their careers.

About Shift4 Payments Shift4 (NYSE: FOUR) supports businesses worldwide with technology that simplifies complex payment systems. The company processes billions of transactions each year for clients in many industries. More information is available at www.shift4.com. Role Overview The Payments Support Associate joins the Customer Service team onsite in Las Vegas, NV. This position works in a 24/7 call center, helping Shift4 expand its global reach and maintain high service standards. What You Will Do As the first point of contact for customers, the Payments Support Associate helps with questions about Shift4 products and services. These include Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and various point-of-sale integrations. The role focuses on troubleshooting, resolving issues, and providing general support. Collaboration with internal teams, resellers, and partners is key to keeping operations smooth. Key Responsibilities Provide customer support by phone, email, chat, and ticketing systems. Assist customers with website navigation, statement questions, contract reviews, payment processing, and point-of-sale issues. Location This role is based onsite at Shift4's Las Vegas, NV office.

Role overview Wynn Resorts seeks an IT Support Specialist based in Las Vegas. This position centers on providing hands-on technical support for both hardware and software, ensuring that IT systems remain dependable for staff and guests alike. What you will do Handle technical support requests from team members Troubleshoot and resolve issues involving hardware and software Support the ongoing reliability and performance of IT systems Requirements Background in IT support or a similar technical area Solid troubleshooting and problem-solving abilities Comfort working with various hardware and software platforms Clear communication skills and a collaborative mindset

Join DSI Systems as a Field Support Representative in Las Vegas, Nevada. In this role, you will be the face of our company, providing exceptional support and solutions to our clients. You will work closely with various teams to ensure our customers receive the best service possible. This position offers an opportunity to grow your skills and advance your career in a dynamic environment.

About Pulse GamesAt Pulse Games, we are dedicated to creating mobile games that are not only entertaining but also visually captivating, featuring exhilarating challenges. Our skill-based games are designed to reward players for their quick thinking and strategic prowess. The foundation of our success lies in our collaborative team environment, where we continuously learn from each other and strive for excellence every day.We are on the lookout for a Director of Global Player Support to lead our customer support initiatives. This pivotal role involves building and managing our global player support operations, ensuring that our players have a seamless, reliable, and trustworthy experience while engaging with our games. You will play a crucial role in shaping our customer support strategy, structure, and culture, from addressing player concerns to fostering a secure environment.Key ResponsibilitiesEstablish and expand a premier customer support organizationDevelop and implement a comprehensive support strategy across all player interactions, guaranteeing consistency and qualityIntegrate tools, automation, and processes to enhance efficiency, scalability, and self-service capabilitiesMonitor and refine KPIs to promote ongoing enhancementsManage sensitive issues related to payments, fraud prevention, and responsible gaming, ensuring compliance with all regulatory standardsWork closely with the product team to provide safe and engaging experiences for playersAdvocate for players’ perspectives to inform both product development and operational strategiesWhat We Seek7+ years of experience in customer support or customer experience within the mobile gaming sector, including a minimum of 3 years in a leadership capacityDemonstrated expertise in scaling support operations in the mobile gaming industryExtensive knowledge of support tools and technologiesStrong analytical skills; adept at utilizing data to inform decision-making and drive improvementsExceptional leadership and team management abilitiesExcellent communication and collaboration skills across various departmentsMust reside in the United States

We are seeking a dynamic and dedicated Association Manager to join our team in Las Vegas, NV. In this role, you will be responsible for overseeing the operations and strategic initiatives of our association, ensuring member satisfaction and engagement. You will work closely with board members, committees, and stakeholders to promote the mission and objectives of the organization.

About the Role:Are you a structured problem-solver with hands-on operating experience eager to elevate your career in strategy? This apprenticeship-style position is designed for high-achievers with a solid grounding in business who aspire to refine their judgment, enhance their client-facing skills, and develop strategic acumen in a dynamic advisory environment.In the role of Strategy Associate, you will collaborate closely with our Business Advisors to diagnose real-world business challenges, identify core constraints, and craft impactful growth strategies. Your responsibilities will include preparing and rigorously testing recommendations prior to boardroom advisory sessions, engaging in live workshops, and translating strategic visions into actionable plans and high-quality consulting materials.

Join Toast as we embark on an exciting journey to expand our innovative POS platform for restaurateurs into new sectors including convenience stores, grocery stores, and bottle shops. As a part of our pioneering team, you will play a key role in establishing the Toast Retail platform, which aims to revolutionize operations within these new markets.In the capacity of a Retail Account Executive, you will harness your entrepreneurial spirit to prospect, cultivate relationships, and onboard new retail accounts. By taking a consultative approach, you will assess the unique needs of your clients and craft tailored solutions that empower their businesses to succeed. Your passion for sales and innovative thinking will be instrumental as we enhance the Toast brand in your designated geographic area.

Your Next Career Move Awaits!George P. Johnson Experience Marketing (GPJ) is seeking a dynamic Associate Producer to enhance our innovative team!This hybrid position requires you to work on-site at one of our vibrant offices in Los Angeles, CA, San Francisco, CA, or Las Vegas, NV, for at least two days a week.Your ResponsibilitiesAs an Associate Producer, you will ensure that project timelines and budgets are meticulously managed, whether overseeing a small standalone project or a complex segment of a larger initiative. You will collaborate closely with project leads and various teams to ensure smooth implementation from conception to execution, while also keeping a keen eye on profitability and client satisfaction.Building strong client relationships is essential, and you will act as an advocate for our clients, proactively addressing any issues that may arise. You will regularly communicate updates to the Account Lead and take charge of project details when leading an initiative. If you are managing a specific segment of an event, you will coordinate closely with the broader team.Your role will also involve contributing to staffing decisions and maintaining relationships with key vendors, ensuring effective communication, and managing the vendor RFP process when needed. Additionally, you will oversee the closing and reconciliation processes for events and provide guidance to other Event Managers when required, all while adhering to GPJ's workflow processes to guarantee seamless project execution.

Join the US Army as an Administrative Support Specialist where you will play a crucial role in maintaining efficient operations. Your responsibilities will include managing administrative tasks, supporting personnel, and ensuring smooth communication within the unit. This is an excellent opportunity for individuals looking to start their career in a dynamic and rewarding environment.

Unleash Your Potential with Access.Join our dynamic team to craft and deliver unforgettable experiences that ignite inspiration, foster connections, and bring your creativity to life—all while enjoying the process.We are seeking a dedicated and enthusiastic Events Associate to become a part of our Southwest team! This role is office-based in Las Vegas, so local candidates are preferred. You should be ready to travel to various event locations and possess the flexibility to adapt your schedule to meet our clients' needs.Role OverviewAs an Events Associate at Access, you will play a crucial role in our event operations. Your responsibilities will include supporting Event Managers across a range of programs while taking charge of specific event components—from vendor coordination to providing on-site client support. This position offers a fantastic opportunity to gain practical experience throughout all phases of event planning and execution, while learning from one of the leading women-led teams in the industry. You'll enhance your organizational skills, foster essential industry connections, and acquire a thorough understanding of destination logistics—laying the foundation for a successful career in events.Your ResponsibilitiesProgram Support: Assist Event Managers with daily logistics, documentation, and deliverables for programs.Vendor & Staff Coordination: Engage, prepare, and liaise with event staff and vendors to ensure seamless execution.Onsite Operations: Travel to event locations, support Event Managers on-site, and occasionally manage smaller programs independently.Documentation & Tools: Develop key event materials such as Program Overviews, Manifests, and Signage.Industry Growth: Attend vendor meetings to broaden your supplier knowledge and build lasting relationships.Collaboration: Collaborate with other Access offices to support national programs.About YouWe value individuality and recognize the unique contributions you can bring to our team. Below is a list of preferred qualifications; however, we encourage all candidates to apply, regardless of background. At Access, we believe in fostering an inclusive team and culture, and we strive to attract the most creative talent.

Step into the vibrant world of BoxLunch, where your love for music and pop culture comes alive! We are on the lookout for enthusiastic and passionate Sales Associates to deliver exceptional customer experiences. As a key member of our team, you'll engage with fellow fans, assist them in discovering the merchandise they adore, and curate a shopping atmosphere that resonates with their passions. Your responsibilities will include sharing your fandom expertise, restocking and arranging products, and ensuring our store's visual merchandising captivates our customers. Join us in creating an unforgettable shopping experience in the most exciting store in the mall!

Join the innovative Vehicle Development team at Zoox as a Senior Fleet Support Engineer. In this pivotal role, you will leverage your technical expertise to enhance the operational efficiency and reliability of our cutting-edge robotaxi fleet. As the primary point of contact for intricate on-site technical challenges across all major vehicle systems, you will play a crucial part in ensuring our fleet operates at peak performance.

Join our luxurious Concierge Spa team at Westgate Resorts, where we prioritize exceptional guest experiences and tailored wellness services. As a Concierge Spa Associate, you will be the first point of contact for guests seeking relaxation and rejuvenation. Your role includes providing personalized service, managing appointments, and ensuring a tranquil environment for our clients.

Join Our Team! About Us Established in 2005, 2K Games is a leading global video game publisher, recognized for delivering iconic titles crafted by some of the world's most esteemed development studios. Our creative teams, including Visual Concepts, Firaxis, and Hangar 13, are dedicated to producing a diverse array of gaming experiences that captivate millions. As we expand our portfolio through strategic growth and acquisitions, we remain committed to excellence across popular genres such as sports, action, role-playing, and more. At 2K, we pride ourselves on fostering an inclusive work environment where every team member can thrive. Our talented professionals—engineers, marketers, artists, writers, and more—are the driving force behind our celebrated franchises, including NBA 2K, BioShock, and XCOM. We encourage candidates from all backgrounds to join us and contribute to our mission of creating unforgettable gaming experiences. Position Overview: Support process enhancement initiatives and schedule management, focusing on the creation, standardization, and maintenance of documentation to improve operational efficiency while building foundational project management skills. Key Responsibilities: Assist in executing process improvement projects aimed at increasing efficiency, standardization, and reducing waste. Collaborate with management to develop and track schedules, ensuring they are accurately maintained and adjusted as necessary. Contribute to documentation efforts, including process walkthroughs and maintenance of SDLC methodologies. Drive process standardization by implementing templates and best practices in tools such as Confluence, Jira, and TestRail, following the Director's strategic plan. Demonstrate the ability to manage multiple tasks effectively while adapting to changing priorities. Show interest in advancing skills in project management and process improvement.

Join Our Winning Team!As a Sales Associate at Comoto, you will play a pivotal role in ensuring each customer enjoys an exceptional shopping experience. Your expertise in our products will empower you to provide detailed insights into their features and benefits.Our operations are guided by five Core Values that shape our culture.Aim For The Podium:Deliver top-notch customer service while achieving your sales targets daily, weekly, and monthly.Keep our store looking its best by cleaning, stocking, organizing, and adhering to merchandising plans.Stay informed about our brand, product offerings, and company events to become a trusted resource for our customers.Take Risks; Wear a Helmet:We encourage you to embrace new ideas and approaches to help us grow.Don’t fear failure; preparation is key to learning and improvement.Share The Road:The health and well-being of our employees are paramount. We offer a Wellness program and safety workshops for all staff.Our Diversity, Equity, and Inclusion initiatives foster open communication and equitable practices.Integrity is crucial; a friendly and positive demeanor is essential!Keep It Real:This is a part-time role with a competitive hourly base rate, plus the opportunity to earn commission based on your sales performance.Enjoy additional incentives such as SPIFFS and generous discounts on all products.To support you financially, we offer a voluntary DailyPay benefit for secure, instant access to your earned wages.Your initial focus will be on training with base pay for your first five shifts.Fuel Your Passion:Work in a field you love! Our company is growing rapidly with opportunities for advancement.Participate in exciting events like the International Motorcycle Show and motocross races!Interact with our enthusiastic customer base, who are passionate and community-oriented.