Support Team Lead

About Our GameTaonga: the Island Farm is an engaging exploration and adventure game set in a vibrant tropical archipelago. What starts as a casual farming experience quickly unfolds into a rich, multi-layered adventure. Players dive deeper through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and more, transforming …

At JetBrains, we pride ourselves on maintaining a robust global infrastructure with ten offices interconnected through dedicated channels, equipped with video conferencing, telecommunication systems, and state-of-the-art server rooms. Our IT landscape encompasses 1,000 workstations across Windows, Linux, and macOS, alongside 1,000 virtual machines in a private VMware Cloud, and 300 more in public AWS and Azure Clouds. Our dedicated IT department, comprising 30 talented individuals, is committed to supporting our entire IT infrastructure daily.We are currently seeking a passionate and skilled IT Support Specialist to join our dynamic team.

About Taonga: the Island Farm Taonga: the Island Farm blends casual farming with layered adventure on a lively tropical archipelago. The game invites players to start with simple farming, then gradually opens up a world of exploration, story-driven quests, tactical battles, mini-games, and competitive events. Over time, Taonga shifts from a relaxed experience to a midcore adventure with deeper mechanics. Since its browser launch in 2016, Taonga has attracted a global audience and built active communities across several platforms. The team focuses on making gameplay rewarding and memorable for players everywhere. Role Overview: Lead Community Manager Volka is hiring a Lead Community Manager in Limassol, Cyprus. This role will strengthen and expand the Taonga player community. The position calls for someone experienced and committed to supporting and growing gaming communities.

Important Notice: We can only consider candidates with the necessary rights and documentation for employment in Cyprus. About Us:Axi is a premier global provider specializing in margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our organization has transformed into a top-tier, multifaceted brokerage with a presence in six regions. With substantial investment in cutting-edge trading technology, Axi aims to deliver the most comprehensive end-to-end trading experience, catering to traders of all expertise levels from novices to institutional clients. Your Role at Axi:As the Application Services Lead, you will play a pivotal role within Axi’s Technology department, overseeing the delivery, support, and continuous enhancement of applications that are essential to our business operations.In this leadership capacity, you will manage a team of Application Services Engineers, ensuring the reliability, performance, and scalability of applications in a global, high-availability setting. Collaboration with stakeholders across the organization will be key to optimizing application functionality, driving operational excellence, and facilitating the launch of new products and services. Key Responsibilities:Manage the end-to-end delivery and support of mission-critical applications throughout the organization.Ensure effective shift handovers across global time zones to support a 24/7 operational model.Lead, mentor, and develop the Application Services team, cultivating a high-performance culture.Efficiently allocate resources to meet service delivery and project demands.Encourage a culture of collaboration, accountability, and continuous improvement.Ensure applications are maintained, patched, upgraded, and operating efficiently.Manage and support integrations between applications and internal/external systems.Oversee incident management, ensuring timely resolution of issues, service requests, and escalations.Define and manage SLAs and KPIs related to application availability, performance, and user satisfaction.Drive automation, enhancements, and optimizations for application performance.

About Unlimit Unlimit is a leading global fintech innovator, renowned for powering the world's largest proprietary payments infrastructure.Established in 2009, Unlimit operates from 17 international offices, employing over 700 experts who seamlessly integrate more than 1,000 payment methods into a singular platform. From London to São Paulo, we empower businesses to scale globally with a comprehensive suite of financial solutions, including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.Our mission is to dismantle financial barriers, enabling effortless money movement across borders. We equip forward-thinking businesses with the tools necessary to accept, send, and manage payments with ease, regardless of their operational landscape.About the RoleWe are in search of a seasoned High-Risk Merchant Underwriting Team Lead to spearhead and enhance our high-risk underwriting operations across acquiring and PayFac models. This pivotal role will focus on establishing robust underwriting practices tailored for intricate merchant profiles, ensuring compliance with card scheme expectations, regulatory mandates, and internal risk frameworks, while promoting sustainable business growth.QualificationsMinimum of 3 years of direct experience in merchant underwriting, particularly with high-risk merchant portfolios.Proven track record in a senior or leadership underwriting position within an acquirer, PayFac, PSP, or comparable financial institution.Deep understanding of high-risk business models and the associated risk drivers. Comprehensive knowledge of regulatory and card schema requirements relevant to high-risk merchant onboarding and monitoring across various jurisdictions.Demonstrated expertise in underwriting, supported by pertinent certifications or equivalent practical experience.Soft Skills & LeadershipPossess a strong partnership orientation with the ability to facilitate complex merchant onboarding initiatives within defined risk parameters and business objectives.Exceptional capability to foster effective cross-functional collaboration with both internal and external stakeholders.Demonstrates a proactive, structured, and ownership-driven approach to work.

JetBrains is seeking an AI Lead focused on Python tools. This position centers on advancing AI technologies across the company’s product suite, with the goal of improving both user experience and product capabilities. Role overview The AI Lead will guide the development and integration of AI features into JetBrains products. The role involves direct oversight of AI project initiatives and regular collaboration with teams from various disciplines. Expect to play a key part in shaping technical direction and ensuring that Python-powered solutions continue to set a high standard in the industry. What you will do Oversee AI-focused projects from conception through implementation Work closely with engineers, designers, and product managers to align AI features with product goals Drive innovation by applying Python expertise to create and refine AI solutions Locations This role is open to candidates based in Amsterdam, Belgrade, Berlin, Limassol, London, Madrid, Munich, Paphos, Prague, remote within Germany, Warsaw, and Yerevan.

AxiCorp Financial Services Pty Ltd is seeking a Client Operations & Support Officer in Limassol, Cyprus. This position centers on supporting clients, resolving their inquiries, and helping maintain efficient internal processes. Role overview This role focuses on assisting clients with questions and requests, providing technical support, and working closely with other departments to address and resolve issues. The position is key to ensuring that clients experience smooth and effective service. What you will do Respond to client inquiries and provide timely assistance Offer technical support to help clients resolve issues Collaborate with internal teams to ensure efficient problem resolution Requirements Strong communication skills Proactive approach to problem-solving Interest in delivering high-quality client service

Join our innovative startup, FlySto, as we revolutionize flight data analysis! Our distributed team is dedicated to creating robust applications across platforms, including a web client and Android and iOS apps, all powered by Kotlin and supported by JetBrains. Modern aircraft are equipped with advanced avionics systems that capture and store critical flight and engine metrics. Our product enables pilots to effortlessly log, analyze, and visualize their flight data from multiple perspectives on both web and mobile platforms. We are on the lookout for a passionate Lead Product Designer to steer our design team and elevate our user experience! Key Responsibilities: Lead and mentor a dedicated team of product designers to drive productivity and deliver exceptional design outcomes. Define the design vision and spearhead major initiatives from conception through to execution. Engage in hands-on design processes, including research, wireframing, mockups, and prototypes, ensuring the delivery of an aesthetically pleasing and functional UI. Collaborate closely with product managers, developers, researchers, and stakeholders to identify challenges, align objectives, and develop design solutions that fulfill user and business requirements. Communicate design concepts and rationales effectively to ensure team and stakeholder alignment. Conduct usability testing and user research to inform design solutions that are grounded in real user behaviors and needs. Ideal Candidate: Proficient in Figma and capable of maintaining brand consistency in product interfaces. Strong ability to articulate design decisions, thought processes, and solutions. A realistic self-assessment of strengths and areas for improvement. Active participant in product discussions and cross-functional teamwork. Capable of guiding tasks from conception through to implementation and feedback. Adaptable to a highly iterative environment as the product develops. Bonus Qualifications: Experience in designing mobile applications. A passion for aviation or experience as a pilot.

JetBrains is seeking an AI Lead focused on integrating artificial intelligence into the C++ ecosystem. This role shapes how AI features enhance C++ development tools, directly impacting the way engineers write and maintain code. Key responsibilities Lead initiatives that embed AI capabilities into JetBrains C++ products Collaborate with engineering teams to design and implement AI-driven solutions for software development workflows Help set the direction for AI in C++ tooling at JetBrains Locations This position is open in Amsterdam, Belgrade, Berlin, Limassol, London, Madrid, Munich, Paphos, Prague, remote (Germany), Warsaw, and Yerevan.

HyperHug is an international game development studio specializing in shooter games. Our headquarters are in Cyprus, but the team works remotely from several countries. Right now, we are building Oxide: Survival Island, a multiplayer survival shooter for mobile. We are hiring a Lead DevOps Engineer (SRE/DevOps) in Limassol. This role takes full responsibility for the reliability, security, and scalability of our global infrastructure. The Lead DevOps Engineer will manage high-load systems, defend against DDoS attacks, coordinate security updates, and oversee centralized node management across distributed environments. What You Will Do Team & Reliability Ownership: Build and lead the DevOps/SRE function. Establish best practices and processes for 24/7 infrastructure reliability, including monitoring, on-call rotations, and incident response. DDoS Mitigation: Develop and apply strategies to prevent, detect, and mitigate DDoS attacks. Incident Management: Manage severity updates and drive rapid incident response and resolution. Centralized Node Management: Deploy, configure, and supervise a centralized node control system for infrastructure governance. Security Updates: Apply security patches and updates regularly to maintain system integrity and compliance. Database Deployment: Set up and maintain databases in a highly available, fault-tolerant environment. Global Service Management: Monitor and manage servers across multiple regions, including the USA, to maintain uptime and performance. High-Load Infrastructure: Design and operate scalable solutions that handle high traffic and ensure system resilience. Pipeline Management: Maintain CI/CD pipelines for reliable application deployment. Security Best Practices: Implement and enforce security policies and procedures to protect infrastructure and data. Node Lifecycle Management: Maintain, update, and scale nodes efficiently while minimizing downtime.

HyperHug is an international game studio known for shooter games. The main office is in Limassol, Cyprus, with team members collaborating from around the world. The studio is currently developing Oxide: Survival Island, a multiplayer survival shooter for mobile platforms. Role overview This Limassol-based role bridges the gap between player support and the development team. The position calls for someone comfortable with Unity and backend development, who enjoys untangling complex technical issues and working on live game projects. Main responsibilities Investigate player-reported problems by reviewing Unity (C#) and backend code to identify root causes. Work with internal tools, SQL databases, and monitoring systems to track data flow and troubleshoot bugs. Independently resolve issues across the codebase, escalating larger architectural matters to the core development group. Assess and validate community bug reports from SDK, then prepare technical reports with clear reproduction steps. Maintain and enhance support automation and internal workflow processes. Requirements Hands-on experience with Unity (C#) and strong knowledge of backend development, including APIs, databases, and cloud infrastructure. Ability to analyze logs and use technical tools to address data inconsistencies. Proactive troubleshooting skills with a focus on identifying root causes. English at B1 level or higher, and Russian at C1 level. Benefits Competitive salary package. Relocation support to Cyprus, including visa and housing assistance. Monthly lunch allowance through Wolt. Comprehensive health coverage, including medical insurance and SportBenefit membership. Car rental options. Opportunity to learn Greek.

As a Payments Officer at Mufg Investor Services, you will play a crucial role in ensuring the smooth processing of payment transactions. You will collaborate with various departments to enhance payment operations and provide exceptional support to our clients. This is an exciting opportunity to contribute to our growing team.

Join Freedom24, an innovative investment platform backed by the international financial group Freedom Holding Corp. (NASDAQ: FRHC), which offers clients worldwide access to over 1 million financial instruments. As we expand our presence across Europe, we are looking for a dynamic and results-oriented Sales and Personal Support Manager to engage with both prospective and existing clients, promoting our diverse range of investment products and services.The ideal candidate will possess a solid understanding of financial markets and demonstrate exceptional communication skills, enabling them to foster strong client relationships, provide tailored support, and exceed ambitious sales targets.Key Responsibilities:Actively engage with potential and current clients to promote Freedom24’s investment offerings.Deliver personalized client support, addressing questions related to trading, account management, and platform navigation.Surpass individual sales targets through effective relationship management and a consultative sales approach.Work collaboratively with the Head of Department to develop and implement sales strategies and initiatives.Maintain precise records of client interactions and activity reports in the CRM system.Stay informed on financial market trends, regulatory updates, and product offerings.

Join our dynamic team as an Associate in our Transfer Agency function, where your attention to detail will play a crucial role in ensuring the seamless and precise operation of our services. In this pivotal position, you will oversee essential processes related to investor servicing, uphold meticulous records, and collaborate with various teams to provide an exceptional client experience.Your Responsibilities:Investor Transaction ProcessingCarry out key Transfer Agency functions, including the timely and accurate processing of investor subscriptions, redemptions, and transfers. Assist in quality control reviews to guarantee that all outputs comply with internal policies, procedures, and regulatory requirements.Investor RecordkeepingEnsure the maintenance of precise and compliant investor records, safeguarding data integrity across all platforms. Regularly monitor updates and modifications to confirm that all information is complete, current, and ready for audit.Client & Investor SupportAct as the main point of contact within the team for daily inquiries from clients, investors, and fund managers. Operate within defined service levels, escalate issues as necessary, and ensure swift, professional resolutions.Cross-Functional CollaborationPartner closely with internal teams—including Client Services, Fund Accounting, and other MUFG departments—to efficiently address investor inquiries and resolve operational challenges. Provide support and guidance to team members to maintain high service standards.Process Improvement & Technology AdoptionWork alongside your Line Manager on testing, change requests, and the deployment of new technologies aimed at enhancing Transfer Agency operations and service delivery.Embodying Our ValuesSupport and advocate for MUFG’s core values: Trust, Challenge & Empowerment, Passion for Clients, and Openness & Honesty.

Freedom24 is a reputable online brokerage firm specializing in the US, European, and Asian stock markets. Headquartered in Cyprus, we offer a comprehensive array of services that span the global financial landscape.We are seeking an Operations Assistant to support our dynamic team with a diverse set of responsibilities that blend operational tasks with personal assistance. Your main objective will be to ensure flawless coordination of business processes, facilitate communication among teams and external partners, and assist in effective time management for the Director and the team.If you believe you are the right fit for us and we align with your career aspirations, we encourage you to explore this opportunity further.

Freedom24 is an established online brokerage firm registered in Cyprus, serving US, European, and Asian stock markets. The team values collaboration and individual contributions, working together to deliver financial market services. Role overview This Senior Office Secretary / Personal Assistant position in Limassol supports executive teams and senior management with a blend of business and personal administrative tasks. The role involves managing calendars, appointments, and correspondence, as well as handling confidential information and overseeing daily office operations. What you will do Provide comprehensive administrative support to executive teams, including calendar management and appointment preparation. Assist a senior executive with both personal and business-related tasks, such as meeting coordination and correspondence. Support senior management with complex administrative activities and special projects. Oversee daily office operations, ensuring smooth documentation flow and effective office coordination. Manage internal and external communications, including emails, calls, visitor interactions, and official correspondence. Maintain document management and filing systems with accuracy and confidentiality. Coordinate office management tasks, such as procurement of supplies, vendor management, and liaising with service providers. Identify opportunities to improve administrative and office processes while maintaining high service standards. Handle sensitive corporate information with strict confidentiality. Requirements Experience as an Office Secretary, Office Manager, or Personal Assistant. Background in coordinating administrative functions and calendar management. Strong organizational, time-management, and prioritization skills. Excellent written and verbal communication skills in Russian and English; other languages are a plus. Proficiency with MS Office (Word, Excel, Outlook) and office management tools. Attention to detail, accuracy, and a process-oriented mindset. Ability to multitask in a multi-office environment. Professional, proactive, and service-focused approach. Preferred: Diploma or degree in Business Administration or a related field. Benefits Work in a modern office in central Limassol with a collaborative team. Visa sponsorship available for eligible candidates.

About TMGMBecome a part of TMGM, a prestigious multi-asset financial services firm based in Sydney since 2013. We excel in providing clearing and broking services, granting our clients access to a diverse array of over 12,000 tradeable products including Forex, CFDs, equities, and bonds. TMGM proudly stands as the Official Partner of Chelsea Football Club and the Brooklyn Nets as of 2025, collaborating with iconic global brands to foster innovation and engagement within both financial and sports sectors.About the PositionWe are in search of a proactive and detail-oriented Office Administrator to assist with daily office and HR operations. This pivotal role is essential for maintaining an organized and efficient workplace atmosphere, while also enhancing the overall employee experience.Your responsibilities will include overseeing office operations and facilities, managing administrative tasks such as expense tracking, documentation, and record maintenance, in addition to supporting HR functions like onboarding, offboarding, payroll coordination, and various employee-related tasks. You will also aid with basic IT support and help in coordinating team events and activities.This opportunity is ideal for an individual who is organized, resourceful, and thrives in a dynamic, people-centric environment.Key ResponsibilitiesManage daily office operations and facilities to ensure a well-organized and efficient workplace.Handle office expenses including invoices, contracts, utilities, and petty cash management.Track attendance, leave, and employee expense claims.Assist in HR operations including onboarding and offboarding, payroll management, employee documentation, and insurance coordination.Provide basic IT support and coordinate with IT teams when necessary.Ensure accurate documentation and record-keeping practices.Organize team events and contribute to a positive workplace environment.This is a temporary position expected to last for several months.

Role Overview axicorp financial services pty ltd is hiring a Client Success Specialist (Italian) in Limassol, Cyprus. This role focuses on delivering attentive service and support to clients, helping them reach their financial goals. Italian language skills are essential for communicating with and supporting our varied client base.

Important: Only candidates with valid employment documentation for Cyprus will be considered. AxiCorp Financial Services Pty Ltd (Axi) is a global brokerage with a focus on margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. Operating across six regions, Axi serves a wide range of clients, from individuals just starting out to institutional traders. The company invests in trading technology to deliver a comprehensive trading experience. The Client Success Specialist (Spanish - LATAM) position is based in Limassol, Cyprus, and forms part of the Global Client Services team. This specialist acts as a key representative of Axi, helping to distinguish the company in the market through direct client interaction and support. Main responsibilities Act as the primary contact for clients, providing personalized support and managing inquiries, concerns, and requests with professionalism and empathy. Address and resolve questions and complaints from both current and prospective clients, always following internal procedures and departmental standards. Conduct trade investigations, validations, and affirmations for MT4. Escalate cash adjustments and compliance issues when necessary. Collaborate with Retail Services, Settlements, and Compliance teams to enhance the client experience. Identify client needs and communicate constructive feedback to management. Manage escalations to senior managers and other relevant stakeholders as appropriate. Maintain compliance with quality standards, regulatory requirements, and protocols, while meeting KPIs and SLAs. Build expertise in Axi's trading products and platforms, keeping up to date with market developments to better support clients. Follow the CX Charter, Code of Conduct, and company policies, fulfilling all obligations outlined in Axi’s internal materials and training. Requirements Background in customer service or a related field, preferably within financial services. Fluent in Spanish (LATAM) and English, both written and spoken. Strong communication and interpersonal abilities. Comfortable managing multiple tasks in a changing environment. Experience with trading platforms, especially MT4. Keen attention to detail and a commitment to high-quality client service. Adaptability to shifting situations and client requirements.