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Experience Level
Entry Level
About the job
Ayming is hiring a Mission Officer for Daily Social Security Benefits in Lisboa. This position focuses on managing and monitoring daily social security benefits claims. The role ensures each claim is processed in line with current regulations while maintaining a high standard of service for clients.
What You Will Do
Oversee the processing of daily social security benefits claims
Verify that all claims meet regulatory requirements
Support clients and address their questions or concerns
Contribute to smooth daily operations and a positive client experience
Who We’re Looking For
Strong attention to detail
Commitment to accuracy and compliance
Ability to provide reliable, client-focused service
Role Overview Ayming is hiring a Mission Officer for Daily Social Security Benefits in Lisboa. This position focuses on managing and monitoring daily social security benefits claims. The role ensures each claim is processed in line with current regulations while maintaining a high standard of service for clients. What You Will Do Oversee the processing of da…
About Indie Campers Indie Campers is on a mission to make road trips accessible for everyone. The company has built a digital platform focused on seamless booking and customer experience, offering high-quality road trips at competitive prices. With over one million rental nights facilitated and more than 300,000 travelers from 169 countries, Indie Campers provides a range of options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. Technology sits at the core of Indie Campers’ growth, creating opportunities for talented people to join and help shape the future of road travel. Role Overview: Corporate Finance Specialist - Insurance This Lisbon-based position sits within the Corporate Finance Team and centers on improving the company’s insurance economics in a specific region. The Corporate Finance Specialist - Insurance works closely with Operations, Legal, Fleet, and external insurance partners, gaining exposure to the company’s operational structure, unit economics, and cash flow management. The role reports directly to the Corporate Finance Director and involves both strategic projects and day-to-day execution. Responsibilities include negotiating with insurers and brokers, evaluating insurance performance, analyzing claims economics, and developing cost optimization strategies. What You Will Do Oversee and analyze the financial performance of insurance activities across the business, focusing on cost control, improving recoveries, and refining insurance models. Track Net Insurance Cost per Rental Day (€), identifying cost drivers, leakages, uninsured losses, and inefficiencies in recovery processes. Map the full insurance value chain, from incident to financial recovery, to ensure strong oversight of insurance-related P&L and cash flow effects. Spot and evaluate recoverable values in ongoing and past transactions, leading efforts to maximize cash recovery from insurers and partners. Support the transition of RV insurance operations to boost efficiency and effectiveness. Location This role is based in Lisbon, Portugal.
Role overview SGS is hiring a Global Circularity and Sustainability Certification Manager in Lisboa. This role leads projects that support sustainable practices in multiple industries. The position focuses on creating and improving certification programs that encourage circular economy principles and help clients strengthen their sustainability performance.
Role overview Ayming is looking for a Scientific Writer specializing in NTIC-IT to join the team in Lisboa. This role centers on supporting communication and documentation for technology and digital innovation projects within the company. What you will do Collaborate with teams across Ayming to create clear and accurate scientific materials Prepare documentation that underpins technology and digital innovation efforts Ensure all written content is both engaging and aligned with internal quality standards Collaboration Close cooperation with colleagues from various departments is an essential part of this role, helping to maintain strong standards for scientific communication throughout the organization.
Role overview Bosch Group seeks an Export Control Officer (f/m/div.) to help manage export compliance throughout the EMEA region. The role is located in Lisboa and focuses on upholding international trade standards. What you will do Monitor export regulations that apply to Bosch Group’s activities in EMEA and ensure ongoing compliance. Collaborate with colleagues from various departments to develop and implement export control processes. Support the protection of Bosch products and technology by maintaining strong compliance practices in international trade.
Bosch Group offers an internship focused on Operations and Sales Processes Management in Lisboa. This position allows interns to gain hands-on experience with process improvement and operational efficiency inside a global company. Role overview This internship centers on supporting ongoing efforts to refine both operational and sales processes. Interns will collaborate with cross-functional teams and contribute to various projects that impact daily business. What you will do Assist in optimizing operations and sales workflows Work with teams from different departments on current projects Help with project management tasks as needed Develop analytical skills related to operations and sales Location This internship is based in Lisboa.
Role overview Veolia Environnement SA is seeking an Occupational Safety Technician to support its Cascais operations, with the position based in Lisboa. The main focus is on upholding and enhancing workplace safety standards, as well as ensuring that all activities comply with current health regulations. What you will do Carry out regular safety audits throughout the site Apply and oversee safety protocols Collaborate with various teams to promote a strong safety culture Who we’re looking for This position calls for someone proactive and committed to workplace safety. The ideal candidate takes initiative and works to maintain a safe environment for everyone at the site.
auto1 is seeking an Automotive Painter (M/F/D) to join the team in Lisboa, with the opportunity to relocate to Germany. This position focuses on preparing, painting, and finishing vehicles to high standards. Role overview The Automotive Painter will handle all aspects of vehicle painting, from surface preparation to final finish. Attention to detail and a commitment to quality are central to this role. What you will do Prepare vehicle surfaces for painting, including sanding and masking Apply paint and finishes using professional techniques Ensure all work meets strict quality and aesthetic standards What we look for Experience in automotive painting or a related field Strong attention to detail and craftsmanship Interest in relocating to Germany
auto1 is hiring a Logistics Administrator in Lisboa. This position supports daily logistics operations and helps keep supply chain processes running smoothly. Role overview The Logistics Administrator focuses on coordinating logistics tasks and maintaining accurate records. This role involves organizing shipments, tracking deliveries, and supporting the team with documentation and scheduling. What you will do Assist with the coordination of logistics activities Help manage supply chain documentation and schedules Support the team in tracking shipments and deliveries Requirements Strong organizational skills Keen attention to detail Comfort working in a busy environment
Support the Product Owner, CRM Capability Experts, and the C4C Team in a collaborative environment.Assist end-users in various countries and regions with both Sales and Service modules, following the established Support Concept.Facilitate communication among different departments and business roles to ensure smooth implementation of Sales and Service Cloud solutions.Develop, maintain, and enhance existing training documentation for SAP C4C.Organize and conduct training sessions for SAP C4C end-users.Provide assistance in various testing activities, including User Department testing, Regression testing, UAT, and Integration testing.Collaborate with the technical department during the implementation of technical requirements and bug fixing processes.Help in the creation of documentation for business and technical requirements.Test SAP Sales and Service solutions and document any identified bugs.Manage both manual and automated data imports into the system.Document processes and interfaces to ensure clarity and compliance.Engage in data quality checks to maintain high standards.
Join the Bosch Group as a Danish Speaking Front Office Agent in our vibrant Lisboa office. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your fluency in Danish will enable you to assist our diverse clientele, ensuring their needs are met with professionalism and efficiency. This is a fantastic opportunity for individuals looking to develop their career in customer service and communication.
Join Bosch Group as a People Services Associate, where you will play a crucial role in delivering exceptional HR services to our teams. As a Dutch speaker, you will facilitate communication and support within our diverse workforce, ensuring a seamless employee experience.
Join our team as an Electric Maintenance Technician in Loures, where you will play a crucial role in ensuring the operational excellence of our facilities. You will be responsible for performing preventive and corrective maintenance on electrical systems and equipment, troubleshooting issues, and implementing effective solutions to enhance efficiency.Your expertise will contribute to maintaining safety standards and minimizing downtime, ensuring that we meet our operational goals.
As a Tour Guide with Triip, you will have the opportunity to:Set Your Own Schedule: Enjoy the flexibility to work at times that suit you. Triip operates globally, allowing you to manage your tours from anywhere. All communications are conducted online, and payments are processed through PayPal, Stripe, or Western Union.Create and Lead Unique Tours: Craft your own tours based on your personal interests, showcasing your favorite local spots and activities. Help travelers experience the city like a true local!Earn Additional Income: Potentially earn up to $200 per week while sharing your passion for your city.We are seeking enthusiastic locals who want to meet new people, share cultural insights, and get paid for their knowledge. You don’t need to be a certified tour guide; we welcome individuals with experience in any of the following areas:AdventureFood & CookingEntertainment, Shopping, NightlifeSightseeing, History, ArtMuslim CultureStartupsLGBT CommunityPhotographyAt Triip, we are dedicated to more than just profits; we aim to connect people, share experiences, localize travel, and preserve cultural heritage.
ABOUT US Indie Campers is a leading campervan marketplace dedicated to making road trips accessible for everyone. Our digital-first approach and customer-centric focus have allowed us to create an exceptional booking experience, enabling unforgettable road trips at competitive prices. With over one million nights rented through our platform, we've proudly welcomed more than 300,000 travelers from 169 countries. We provide a diverse and growing selection of road trip options, including short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our campervans. Driven by a strong technological foundation, our challenges are both stimulating and demanding, attracting top talent motivated to contribute to our vision. We are expanding our team and seeking passionate individuals ready to embark on this evolving journey with us. THE ROLE As a Fleet Operations Analyst, you will play a crucial role in executing regional processes and managing our local depots. Your focus will be on daily operations aimed at enhancing fleet availability and customer satisfaction through quality fleet management and operational efficiency. You will take ownership of end-to-end processes related to vehicle management, supplier procurement, relationship management, stock oversight, local operations coordination, and logistics, ensuring adherence to procedures that deliver a high-quality fleet service to our customers. Reporting to the Central Europe Regional Operations Director, you will collaborate with colleagues across regions and local operations to directly influence our outcomes. WHAT WILL YOU WORK ON? Understand and contribute to the development of asset management procedures established by central teams, ensuring their relevance to your region; Maximize fleet availability through effective management of vehicle in-fleeting, intervention, and de-fleeting processes; Ensure local operations are adequately stocked with necessary inventory to service the fleet and execute spare parts purchases as needed; Become well-versed in the vehicles we operate and support the delivery of exceptional customer experiences.
Join our dynamic team as a Cloud Security Engineer, where you will play a pivotal role in safeguarding our cloud infrastructure. You will leverage your expertise to design, implement, and manage security solutions that ensure the integrity and confidentiality of our systems. Collaborate with cross-functional teams to identify vulnerabilities and develop strategies to mitigate risks effectively.
Role overview Farfetch seeks an Interim Translator for Product Information to support the German market. This maternity cover role shapes how product descriptions reach and resonate with German-speaking customers. The position is based in Lisbon, Portugal. What you will do Translate and adapt product descriptions into German, ensuring the language remains accurate and engaging. Work closely with teams across Farfetch to maintain consistency and quality in all product information. Help the global team by making sure German content aligns with Farfetch’s standards. Location This role is located in Lisbon, Portugal (PT Lisboa).
About the Internship Primark is looking for a People & Culture Intern to join the team in Lisboa. This role offers hands-on experience in human resources and organizational culture within a supportive office environment. What You Will Do Support recruitment activities Assist with employee engagement projects Help organize and run cultural programs Workplace This internship is based onsite at Primark's Lisboa office.
The GBS People Services Internship offers an exciting opportunity to support the integrity and compliance of employee data throughout the employee lifecycle, encompassing everything from onboarding to termination. This role involves managing personal data, executing administrative tasks, and contributing to process enhancements and system testing. It is perfect for individuals embarking on a career in HR data management, providing a platform to hone skills in data management, documentation, and problem-solving.Your role in shaping the future:Assist in the management of employee personal data by processing and validating data changes;Ensure the acquisition and processing of all necessary documentation for personal data alterations;Validate and organize required documentation associated with personal data changes;Oversee the comprehensive employee lifecycle, from onboarding to termination, ensuring meticulous data and documentation management;Timely input and update employee data into the HR System, covering various lifecycle events;Prepare, validate, and manage essential HR documents such as contracts, certifications, letters, and amendments;Assist in conducting data quality checks, identifying and reporting discrepancies, and addressing data gaps;Participate in system testing during HR system upgrades by executing test cases and documenting outcomes;Provide constructive feedback and assist in resolving issues identified during testing;Respond to employee inquiries via phone or email, particularly regarding HR data and documentation.
ABOUT US At Indie Campers, we are dedicated to transforming the way people experience road trips. Our innovative digital platform makes campervan rentals accessible to all, ensuring high-quality adventures at affordable prices. With over a million nights booked and a community of over 300,000 travelers from 169 countries, we offer diverse options ranging from short-term RV rentals to long-term campervan subscriptions and vehicle sales. Our focus on technology drives our mission, presenting exhilarating challenges that require talented individuals who are motivated to embark on this journey with us. THE ROLE We are seeking a Global Support Specialist (GSS) who will manage critical customer dissatisfaction cases and uphold our company's reputation. This role serves as an escalation point, addressing complex issues from public profiles, executive escalations, and significant customer complaints. The GSS will be instrumental in resolving disputes, restoring trust, and contributing to continuous improvement through insightful analysis. WHAT YOU WILL DO: Engage in proactive communication through various channels to facilitate de-escalation. Take ownership of resolving customer dissatisfaction issues. Conduct thorough analyses of service breakdowns to enhance operational performance by identifying underlying patterns. Exercise accountability in decision-making regarding compensation and negotiation resolutions. Accurately document cases to provide actionable feedback. WHO WE ARE LOOKING FOR: Proven experience in customer-facing roles with significant impact on reputation management, including complaint and escalation handling. A background in fast-paced and dynamic environments, employing creative problem-solving techniques that go beyond conventional solutions. Capability to manage requests requiring de-escalation, ensuring company interests are protected through effective negotiation. Strong communication and negotiation abilities. Emotional intelligence and resilience in challenging situations. Structured thinking and decision-making skills. A high degree of ownership and accountability.
Role Overview Ayming is hiring a Mission Officer for Daily Social Security Benefits in Lisboa. This position focuses on managing and monitoring daily social security benefits claims. The role ensures each claim is processed in line with current regulations while maintaining a high standard of service for clients. What You Will Do Oversee the processing of da…
About Indie Campers Indie Campers is on a mission to make road trips accessible for everyone. The company has built a digital platform focused on seamless booking and customer experience, offering high-quality road trips at competitive prices. With over one million rental nights facilitated and more than 300,000 travelers from 169 countries, Indie Campers provides a range of options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. Technology sits at the core of Indie Campers’ growth, creating opportunities for talented people to join and help shape the future of road travel. Role Overview: Corporate Finance Specialist - Insurance This Lisbon-based position sits within the Corporate Finance Team and centers on improving the company’s insurance economics in a specific region. The Corporate Finance Specialist - Insurance works closely with Operations, Legal, Fleet, and external insurance partners, gaining exposure to the company’s operational structure, unit economics, and cash flow management. The role reports directly to the Corporate Finance Director and involves both strategic projects and day-to-day execution. Responsibilities include negotiating with insurers and brokers, evaluating insurance performance, analyzing claims economics, and developing cost optimization strategies. What You Will Do Oversee and analyze the financial performance of insurance activities across the business, focusing on cost control, improving recoveries, and refining insurance models. Track Net Insurance Cost per Rental Day (€), identifying cost drivers, leakages, uninsured losses, and inefficiencies in recovery processes. Map the full insurance value chain, from incident to financial recovery, to ensure strong oversight of insurance-related P&L and cash flow effects. Spot and evaluate recoverable values in ongoing and past transactions, leading efforts to maximize cash recovery from insurers and partners. Support the transition of RV insurance operations to boost efficiency and effectiveness. Location This role is based in Lisbon, Portugal.
Role overview SGS is hiring a Global Circularity and Sustainability Certification Manager in Lisboa. This role leads projects that support sustainable practices in multiple industries. The position focuses on creating and improving certification programs that encourage circular economy principles and help clients strengthen their sustainability performance.
Role overview Ayming is looking for a Scientific Writer specializing in NTIC-IT to join the team in Lisboa. This role centers on supporting communication and documentation for technology and digital innovation projects within the company. What you will do Collaborate with teams across Ayming to create clear and accurate scientific materials Prepare documentation that underpins technology and digital innovation efforts Ensure all written content is both engaging and aligned with internal quality standards Collaboration Close cooperation with colleagues from various departments is an essential part of this role, helping to maintain strong standards for scientific communication throughout the organization.
Role overview Bosch Group seeks an Export Control Officer (f/m/div.) to help manage export compliance throughout the EMEA region. The role is located in Lisboa and focuses on upholding international trade standards. What you will do Monitor export regulations that apply to Bosch Group’s activities in EMEA and ensure ongoing compliance. Collaborate with colleagues from various departments to develop and implement export control processes. Support the protection of Bosch products and technology by maintaining strong compliance practices in international trade.
Bosch Group offers an internship focused on Operations and Sales Processes Management in Lisboa. This position allows interns to gain hands-on experience with process improvement and operational efficiency inside a global company. Role overview This internship centers on supporting ongoing efforts to refine both operational and sales processes. Interns will collaborate with cross-functional teams and contribute to various projects that impact daily business. What you will do Assist in optimizing operations and sales workflows Work with teams from different departments on current projects Help with project management tasks as needed Develop analytical skills related to operations and sales Location This internship is based in Lisboa.
Role overview Veolia Environnement SA is seeking an Occupational Safety Technician to support its Cascais operations, with the position based in Lisboa. The main focus is on upholding and enhancing workplace safety standards, as well as ensuring that all activities comply with current health regulations. What you will do Carry out regular safety audits throughout the site Apply and oversee safety protocols Collaborate with various teams to promote a strong safety culture Who we’re looking for This position calls for someone proactive and committed to workplace safety. The ideal candidate takes initiative and works to maintain a safe environment for everyone at the site.
auto1 is seeking an Automotive Painter (M/F/D) to join the team in Lisboa, with the opportunity to relocate to Germany. This position focuses on preparing, painting, and finishing vehicles to high standards. Role overview The Automotive Painter will handle all aspects of vehicle painting, from surface preparation to final finish. Attention to detail and a commitment to quality are central to this role. What you will do Prepare vehicle surfaces for painting, including sanding and masking Apply paint and finishes using professional techniques Ensure all work meets strict quality and aesthetic standards What we look for Experience in automotive painting or a related field Strong attention to detail and craftsmanship Interest in relocating to Germany
auto1 is hiring a Logistics Administrator in Lisboa. This position supports daily logistics operations and helps keep supply chain processes running smoothly. Role overview The Logistics Administrator focuses on coordinating logistics tasks and maintaining accurate records. This role involves organizing shipments, tracking deliveries, and supporting the team with documentation and scheduling. What you will do Assist with the coordination of logistics activities Help manage supply chain documentation and schedules Support the team in tracking shipments and deliveries Requirements Strong organizational skills Keen attention to detail Comfort working in a busy environment
Support the Product Owner, CRM Capability Experts, and the C4C Team in a collaborative environment.Assist end-users in various countries and regions with both Sales and Service modules, following the established Support Concept.Facilitate communication among different departments and business roles to ensure smooth implementation of Sales and Service Cloud solutions.Develop, maintain, and enhance existing training documentation for SAP C4C.Organize and conduct training sessions for SAP C4C end-users.Provide assistance in various testing activities, including User Department testing, Regression testing, UAT, and Integration testing.Collaborate with the technical department during the implementation of technical requirements and bug fixing processes.Help in the creation of documentation for business and technical requirements.Test SAP Sales and Service solutions and document any identified bugs.Manage both manual and automated data imports into the system.Document processes and interfaces to ensure clarity and compliance.Engage in data quality checks to maintain high standards.
Join the Bosch Group as a Danish Speaking Front Office Agent in our vibrant Lisboa office. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your fluency in Danish will enable you to assist our diverse clientele, ensuring their needs are met with professionalism and efficiency. This is a fantastic opportunity for individuals looking to develop their career in customer service and communication.
Join Bosch Group as a People Services Associate, where you will play a crucial role in delivering exceptional HR services to our teams. As a Dutch speaker, you will facilitate communication and support within our diverse workforce, ensuring a seamless employee experience.
Join our team as an Electric Maintenance Technician in Loures, where you will play a crucial role in ensuring the operational excellence of our facilities. You will be responsible for performing preventive and corrective maintenance on electrical systems and equipment, troubleshooting issues, and implementing effective solutions to enhance efficiency.Your expertise will contribute to maintaining safety standards and minimizing downtime, ensuring that we meet our operational goals.
As a Tour Guide with Triip, you will have the opportunity to:Set Your Own Schedule: Enjoy the flexibility to work at times that suit you. Triip operates globally, allowing you to manage your tours from anywhere. All communications are conducted online, and payments are processed through PayPal, Stripe, or Western Union.Create and Lead Unique Tours: Craft your own tours based on your personal interests, showcasing your favorite local spots and activities. Help travelers experience the city like a true local!Earn Additional Income: Potentially earn up to $200 per week while sharing your passion for your city.We are seeking enthusiastic locals who want to meet new people, share cultural insights, and get paid for their knowledge. You don’t need to be a certified tour guide; we welcome individuals with experience in any of the following areas:AdventureFood & CookingEntertainment, Shopping, NightlifeSightseeing, History, ArtMuslim CultureStartupsLGBT CommunityPhotographyAt Triip, we are dedicated to more than just profits; we aim to connect people, share experiences, localize travel, and preserve cultural heritage.
ABOUT US Indie Campers is a leading campervan marketplace dedicated to making road trips accessible for everyone. Our digital-first approach and customer-centric focus have allowed us to create an exceptional booking experience, enabling unforgettable road trips at competitive prices. With over one million nights rented through our platform, we've proudly welcomed more than 300,000 travelers from 169 countries. We provide a diverse and growing selection of road trip options, including short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our campervans. Driven by a strong technological foundation, our challenges are both stimulating and demanding, attracting top talent motivated to contribute to our vision. We are expanding our team and seeking passionate individuals ready to embark on this evolving journey with us. THE ROLE As a Fleet Operations Analyst, you will play a crucial role in executing regional processes and managing our local depots. Your focus will be on daily operations aimed at enhancing fleet availability and customer satisfaction through quality fleet management and operational efficiency. You will take ownership of end-to-end processes related to vehicle management, supplier procurement, relationship management, stock oversight, local operations coordination, and logistics, ensuring adherence to procedures that deliver a high-quality fleet service to our customers. Reporting to the Central Europe Regional Operations Director, you will collaborate with colleagues across regions and local operations to directly influence our outcomes. WHAT WILL YOU WORK ON? Understand and contribute to the development of asset management procedures established by central teams, ensuring their relevance to your region; Maximize fleet availability through effective management of vehicle in-fleeting, intervention, and de-fleeting processes; Ensure local operations are adequately stocked with necessary inventory to service the fleet and execute spare parts purchases as needed; Become well-versed in the vehicles we operate and support the delivery of exceptional customer experiences.
Join our dynamic team as a Cloud Security Engineer, where you will play a pivotal role in safeguarding our cloud infrastructure. You will leverage your expertise to design, implement, and manage security solutions that ensure the integrity and confidentiality of our systems. Collaborate with cross-functional teams to identify vulnerabilities and develop strategies to mitigate risks effectively.
Role overview Farfetch seeks an Interim Translator for Product Information to support the German market. This maternity cover role shapes how product descriptions reach and resonate with German-speaking customers. The position is based in Lisbon, Portugal. What you will do Translate and adapt product descriptions into German, ensuring the language remains accurate and engaging. Work closely with teams across Farfetch to maintain consistency and quality in all product information. Help the global team by making sure German content aligns with Farfetch’s standards. Location This role is located in Lisbon, Portugal (PT Lisboa).
About the Internship Primark is looking for a People & Culture Intern to join the team in Lisboa. This role offers hands-on experience in human resources and organizational culture within a supportive office environment. What You Will Do Support recruitment activities Assist with employee engagement projects Help organize and run cultural programs Workplace This internship is based onsite at Primark's Lisboa office.
The GBS People Services Internship offers an exciting opportunity to support the integrity and compliance of employee data throughout the employee lifecycle, encompassing everything from onboarding to termination. This role involves managing personal data, executing administrative tasks, and contributing to process enhancements and system testing. It is perfect for individuals embarking on a career in HR data management, providing a platform to hone skills in data management, documentation, and problem-solving.Your role in shaping the future:Assist in the management of employee personal data by processing and validating data changes;Ensure the acquisition and processing of all necessary documentation for personal data alterations;Validate and organize required documentation associated with personal data changes;Oversee the comprehensive employee lifecycle, from onboarding to termination, ensuring meticulous data and documentation management;Timely input and update employee data into the HR System, covering various lifecycle events;Prepare, validate, and manage essential HR documents such as contracts, certifications, letters, and amendments;Assist in conducting data quality checks, identifying and reporting discrepancies, and addressing data gaps;Participate in system testing during HR system upgrades by executing test cases and documenting outcomes;Provide constructive feedback and assist in resolving issues identified during testing;Respond to employee inquiries via phone or email, particularly regarding HR data and documentation.
ABOUT US At Indie Campers, we are dedicated to transforming the way people experience road trips. Our innovative digital platform makes campervan rentals accessible to all, ensuring high-quality adventures at affordable prices. With over a million nights booked and a community of over 300,000 travelers from 169 countries, we offer diverse options ranging from short-term RV rentals to long-term campervan subscriptions and vehicle sales. Our focus on technology drives our mission, presenting exhilarating challenges that require talented individuals who are motivated to embark on this journey with us. THE ROLE We are seeking a Global Support Specialist (GSS) who will manage critical customer dissatisfaction cases and uphold our company's reputation. This role serves as an escalation point, addressing complex issues from public profiles, executive escalations, and significant customer complaints. The GSS will be instrumental in resolving disputes, restoring trust, and contributing to continuous improvement through insightful analysis. WHAT YOU WILL DO: Engage in proactive communication through various channels to facilitate de-escalation. Take ownership of resolving customer dissatisfaction issues. Conduct thorough analyses of service breakdowns to enhance operational performance by identifying underlying patterns. Exercise accountability in decision-making regarding compensation and negotiation resolutions. Accurately document cases to provide actionable feedback. WHO WE ARE LOOKING FOR: Proven experience in customer-facing roles with significant impact on reputation management, including complaint and escalation handling. A background in fast-paced and dynamic environments, employing creative problem-solving techniques that go beyond conventional solutions. Capability to manage requests requiring de-escalation, ensuring company interests are protected through effective negotiation. Strong communication and negotiation abilities. Emotional intelligence and resilience in challenging situations. Structured thinking and decision-making skills. A high degree of ownership and accountability.
