Customer Care Specialist - French Market

WHO WE ARE AT AGICAP:Founded in Lyon in 2016 by innovative French entrepreneurs, Agicap stands out as one of Europe's most rapidly growing scale-ups, boasting over 7,000 satisfied customers and an impressive revenue growth exceeding 100% year on year for the past three years. Recognized by GP Bullhound as a potential unicorn, we are committed to revolutioniz…

Role overview Natixis in Portugal is looking for a CRM Marketing Officer to join the team in Lisbon. This position focuses on supporting customer relationship management programs and requires strong French language skills. The role involves working closely with colleagues in marketing to develop and carry out strategies that improve customer engagement and retention.

Join Atlean World, a dedicated HR SaaS consultancy that champions multiculturalism in today’s interconnected landscape. We excel in catering to multilingual markets, ensuring a seamless and enjoyable recruitment experience for candidates across the globe.Your next opportunity awaits, free from boundaries! We are on the lookout for a talented Ukrainian Interpreter proficient in English to join our remote team based in Lisbon, Portugal.Your Responsibilities:Provide professional interpretation services across various sectors including Insurance, Legal, and Medicine (General and Forensic), facilitating effective communication and comprehension.Engage in specialized real-time interpretation where precise communication is paramount.Utilize various communication channels such as phone and video.Qualifications:Native proficiency in Ukrainian, both written and spoken.Advanced English skills (C1/C2 level).Willingness to work flexible rotating shifts.Competency with computer applications.Exceptional communication and interpersonal skills, with a strong team-oriented mindset.Previous experience in customer service is preferred.High School Diploma or equivalent.Possession of an EU passport/ID or a valid Portuguese resident card.What We Offer:As part of our team, you can look forward to:The vibrant atmosphere of Lisbon.Significant growth potential with a renewable 12-month contract.Portuguese perks including meal vouchers and two additional salaries.Wellness benefits with private health insurance after six months of employment. Participate in football tournaments, beach barbecues, surf lessons, and cultural events! Embark on your next journey without boundaries! ::::::::::::::::::::::::::::::::::::::::::::::::::: Discover more about Atlean WorldAtlean World is your dedicated recruitment partner throughout your career journey:Guiding Your Odyssey with Atlean World: Personal Touchpoint:Upon applying, one of our expert recruiters will connect with you for a friendly discussion to dive into the role's details, ensuring you understand all aspects. Q&A Session:Have questions? Our recruiters are here to assist you with all your inquiries, ensuring you have a comprehensive understanding of the opportunity. Making it Happen:Once informed and excited about the role, we will prepare you for the next steps and connect you with our esteemed client. Think of us as the bridge connecting your aspirations with exciting opportunities.

Join our dynamic team as a Dutch and French Scheduling Specialist at Cross Border Talents, where you will play a crucial role in supporting our Dutch and French-speaking stakeholders within our Service Provider network. You will ensure the seamless coordination of services, driving optimal operational performance.We are looking for a proactive individual with exceptional communication and negotiation skills, who is dedicated to addressing stakeholder needs and effectively prioritizing client-driven tasks.Key Responsibilities:Monitor and balance call activities for our clients and manage the workload of external Service Providers utilizing internal databases.Identify and address barriers that impact the efficiency of external Service Providers, collaborating with field management to resolve service issues promptly, ensuring optimal workload efficiency and effective call queue management.Engage with stakeholders and their support teams to negotiate optimal arrival times for Service Providers to perform necessary product maintenance.Build and maintain strong relationships with external Service Providers and Field Managers to exceed performance metrics.Achieve established cost targets through effective negotiation and adherence to KPIs.

Join Agicap as a Data Integration Specialist and be at the forefront of streamlining financial processes for clients in the French market. This role is crucial in helping businesses optimize their cash flow management by integrating various data sources efficiently.You will collaborate with cross-functional teams to design and implement data integration solutions, ensuring data accuracy and consistency. Your analytical skills will help in identifying areas for improvement and innovation, leading to enhanced operational efficiency.

Join our dynamic team as a French-Speaking Service Desk Agent, the primary point of contact for technical and customer support inquiries from our valued French-speaking stakeholders.We are looking for a highly effective communicator with strong analytical problem-solving skills, capable of thriving in a vibrant and fast-paced environment.Key Responsibilities:Handle incoming client communications and escalations with empathy and proactive solutions to prioritize their needs effectively.Enhance stakeholder experience by collaborating with various Helpdesks for troubleshooting, product partners (certified and third-party), and Quality Engineering teams.Organize regular client calls to discuss product accessories, refills, and upgrades.Process both client-generated and internal service request tickets within designated timeframes.Provide administrative support to verify and update stakeholder client database information.Deliver exceptional service to clients such as Air Liquid, Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), and Cambridge Universities.Manage supply-related requests through various channels including phone, portals, email, or chat.Validate consumable requests for printers such as toners, fusers, and drums, ensuring orders are placed and status checked.This is a non-technical role focused on customer service.

Are you ready to embark on a fulfilling career journey with some of the world's most dynamic brands? Join our diverse team at speakitjobs and play a pivotal role in enhancing our clients' business every single day. We are seeking a French Customer Support Advisor to deliver exceptional customer service, uphold quality standards, and drive performance improvements daily. If you possess a genuine passion for assisting others and a natural curiosity, you are the ideal candidate. Elevate your career with us, showcase your talents, and enjoy a vibrant atmosphere in a globally-minded company.Key Responsibilities:As a French-speaking Advisor, your duties will include:Guiding customers through phone and/or chat in response to various inquiries.Offering account and application support relating to software functionality.Delivering technical assistance and resolving issues with system configurations and network settings.Providing timely and accurate responses to customer inquiries.Qualifications:To be considered for the role of French-speaking Advisor, you should meet the following criteria:Fluent in French (both written and spoken) and proficient in English (minimum B2 level).A strong enthusiasm for the entertainment and media sectors.Excellent communication skills, empathy, teamwork, and a customer-centric mindset.Familiarity with digital streaming services and devices.Eligible to work in Portugal with either an EU passport or a valid work permit.Benefits:Attractive salary package (14 monthly payments plus bonuses).Monthly meal allowance via voucher card (net).Comprehensive Private Health Insurance.Personal and professional development programs and mentoring.Opportunity to contribute to a rapidly growing multicultural project.Work alongside colleagues from over 75 different nationalities.Access to modern facilities, discounts at local businesses, free medical consultations at the office, sports, CSR activities, internal events, and much more!Possibility for inter-company mobility to work at any of our global locations.Base Salary: 895€ gross per month over 14 months.Performance Bonuses: 100€ gross per month paid in 12 installments.Transport allowance of 20€ per month.Meal allowance of 7.23€ for each working day.Accommodation provided for candidates relocating from abroad.

Join our dynamic team at Inetum as a Salesforce Functional Analyst where you will leverage your expertise to transform business processes and enhance client relationships. You will play a pivotal role in gathering requirements, analyzing business needs, and implementing effective Salesforce solutions tailored for our clients. Proficiency in French is essential for collaboration with our diverse clientele.

Join Our JourneyAt Mollie, we believe that businesses deserve a seamless finance experience. Since our inception in 2004, we have been dedicated to empowering businesses across Europe with effortless payment and money management solutions.Today, over 250,000 businesses rely on our comprehensive platform to receive payments, manage finances, and achieve growth on their own terms. Our services are designed with simplicity, scalability, and real-world business needs in mind.As one of the fastest-growing fintech companies in Europe, our team of over 900 Mollies across more than 12 locations is the driving force behind our success. We thrive in a fast-paced environment, prioritize purposeful development, and are deeply committed to our customers' success. Whether you're tackling challenges, developing leading-edge products, or exploring innovative AI solutions, you'll find the freedom to create and the confidence to deliver.If you're eager to grow, shape the fintech landscape, and be part of an ambitious, high-performance team, Mollie is the perfect place for you.Your ContributionAs a Business Support Specialist, you will play a pivotal role at the forefront of Mollie's mission. You will serve as the primary point of contact for our merchants, ensuring they receive exceptional support essential for their success and growth. Your immediate impact will foster customer pride in partnering with us through outstanding, proactive service.Beyond answering queries, you will act as the customer advocate, leveraging their insights to inspire meaningful, innovative changes within Mollie. This role emphasizes active listening, swift problem-solving, and a direct contribution to enhancing the customer experience. Become a vital member of our expanding team in Lisbon, dedicated to the success of our growing merchant community.Your ResponsibilitiesServe as the first point of contact for customer inquiries via live chat, email, and phone, ensuring prompt and effective resolution.Advise customers on suitable Mollie products to enhance their online and offline presence, ultimately increasing their revenue.Enhance the customer experience by providing actionable insights and proposing innovative solutions to internal teams.Engage with customer feedback and challenges to align our support efforts with Mollie's customer-centric mission.Your QualificationsFluency in both French and English; proficiency in additional languages is advantageous.Ability to adapt quickly to changing environments and learn new systems efficiently.

Indie Campers, the premier marketplace for campervan rentals, is dedicated to making road trips accessible to everyone. Through our digital innovation and commitment to customer satisfaction, we have cultivated an exceptional booking experience, providing quality road trips at competitive prices.Having facilitated over one million nights of rentals across our travel platform, we have welcomed more than 300,000 travelers from 169 countries. Our offerings include a diverse range of road trip options, such as short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our vehicles available for sale.With a strong emphasis on technology, we present exciting and challenging opportunities that require skilled and motivated individuals. We are expanding our team and are on the lookout for eager interns ready to learn and grow alongside us.

About Pipedrive Pipedrive builds cloud-based sales and marketing tools that help teams work smarter. Since 2010, over 100,000 companies in 179 countries have chosen Pipedrive to streamline their daily operations. The company has grown from five founders to more than 850 employees representing 50+ nationalities, with ten offices across Europe and the United States. In 2020, Pipedrive became Estonia's fifth unicorn after a majority investment from Vista Equity Partners. Role Overview: Customer Success Manager (French Speaking) Based in Lisbon, this Customer Success Manager role focuses on building strong relationships with executive stakeholders in a portfolio of accounts. The position covers the full customer lifecycle: onboarding, user adoption, engagement, retention, and identifying upsell opportunities. What You Will Do Act as a trusted advisor to key account stakeholders, understanding their business needs and objectives Lead customer onboarding and drive user acquisition and engagement Work to retain customers and protect annual recurring revenue Identify and close upsell opportunities within your portfolio Promote customer satisfaction by establishing actionable next steps and demonstrating product value Who We’re Looking For Fluency in French (required) Experience managing customer relationships, preferably in SaaS or technology Track record of achieving high customer satisfaction and retention Ability to identify expansion sales and drive revenue growth Strong communication and organizational skills If you thrive on building relationships, supporting customers, and driving results, consider joining Pipedrive’s Lisbon team.

Role Overview inetum2 is hiring a Cash Management Consultant in Lisbon. This role focuses on helping clients improve their financial operations. French language skills are essential, as many clients communicate primarily in French. What You Will Do Work closely with clients to streamline and enhance their cash management processes Advise on financial solutions that support business goals Ensure efficient and accurate handling of cash management tasks Requirements Fluency in French Experience in cash management or financial consulting Strong communication and collaboration skills Location This position is based in Lisbon.

Role overview Sixt SE seeks a Telesales Agent fluent in French for its Lisbon team. The focus of this position is to connect with potential customers, understand their needs, and recommend suitable solutions. This work supports Sixt SE’s commitment to providing global mobility services. What you will do Reach out to prospective customers by phone Listen for customer requirements and preferences Present products or services that align with each customer’s needs Help achieve sales targets through clear and effective communication Requirements Fluent French language skills Interest in sales and engaging with customers Ability to communicate clearly Located in Lisbon or open to working there

Join inetum2 as a CRM to Salesforce Specialist! We are looking for a passionate French speaker to enhance our dynamic team in Lisbon. In this role, you will be responsible for implementing Salesforce solutions that empower businesses to optimize their customer relationship management.Your expertise will help us drive innovation and deliver effective strategies that meet client needs. If you are looking to make a significant impact in a collaborative environment, this is the perfect opportunity for you!

Are you a native or fluent French speaker with exceptional English communication abilities? Are you eager to embark on a career within a vibrant multicultural setting in sunny Lisbon? If so, we have an exciting opportunity for you!Your future role awaits: join our dedicated French Content Moderator team.Our client stands as the premier destination for short-form mobile video, with a mission to inspire creativity and spread joy.As a Content Moderator, your daily tasks will encompass:Ensuring legal compliance and content safety on the platform.Developing, enhancing, and maintaining standards to safeguard our online communities.Refining the content management strategy for short video platforms.Coordinating with supervising departments to manage policy-violating content promptly.Meeting and surpassing our service quality goals, compliance regulations, and productivity benchmarks.Following management direction and providing constructive feedback.

Are you ready to transform and redefine the sleep industry?Join us at Emma – The Sleep Company, established in 2015 and now the world's leading D2C sleep brand. We proudly serve customers in over 35 countries and boast more than 25 stores across Europe. Our innovative sleep comfort products are highly recommended by top consumer associations in EMEA, APAC, and the Americas, enabling our customers to rise and shine at their best each day. At Emma, we foster a vibrant community of ambitious and motivated individuals, driven by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take initiative, and are empowered to make a significant impact. Through hands-on experience, mentorship, and continuous learning, we facilitate our personal and professional growth. With team members from over 60 nationalities, our diverse perspectives enrich our workplace culture.Are you ready to help us shape the future of sleep? Let’s make it happen!

Atlean World is a forward-thinking HR SaaS consultancy dedicated to fostering multicultural environments as the standard. We excel in multilingual markets, ensuring a seamless and enjoyable recruitment journey for candidates.Your Next Career Opportunity Awaits! Join us in Lisbon, Portugal, as a Digital Marketing Customer Support Specialist, where we specifically welcome applications from fluent French speakers.Why this position is ideal for your growth:Experience life in Lisbon and engage in a lively multicultural setting.Work closely with top brands in the digital marketing industry.Fast-track your career development within a nurturing team environment.Your Daily Responsibilities:You will offer B2B support to our esteemed advertisers, managing product troubleshooting and delivering outstanding customer service related to our advertising solutions.Key Responsibilities Include:Proactively identify initiatives to enhance our services and improve the overall user experience from day one.Manage and resolve product troubleshooting and customer inquiries related to our advertising products via email and chat.Collaborate with our internal Product Operations and Engineering teams to address a variety of general, technical, and product-related queries.Boost Customer Satisfaction metrics by maintaining high service quality throughout the customer journey, providing timely updates at every stage.Ensure compliance with service levels across all communication channels to achieve best-in-class productivity and minimize resolution times.Work alongside in-house technical specialists to educate advertisers on product features and common challenges.

Role overview Natixis in Portugal is seeking a Senior CRM Marketing Officer to join its Lisbon team. The focus of this position is to strengthen customer relationship management through targeted marketing activities. French language fluency is essential for this role. What you will do Create and manage CRM marketing campaigns tailored to specific customer segments Review and interpret customer data to spot trends and engagement opportunities Collaborate with colleagues across the business to help drive customer retention Requirements Professional proficiency in French Background in CRM marketing strategies Strong analytical skills Comfort working with teams from different departments This position is based in Lisbon.

Indiecampers is hiring an Operations Analyst fluent in French to join the team in Lisbon. This position focuses on supporting and improving daily operational processes, with a direct impact on efficiency across the organization. Role overview Working from Lisbon, the Operations Analyst will help analyze and refine workflows. The role includes collaborating with different teams to spot opportunities for process improvement. French language skills are essential for communication and documentation tasks. What you will do Analyze and optimize workflows to align with business objectives Work closely with teams to identify and address process challenges Apply French language skills in daily communication and documentation Requirements Fluency in French Interest in operations and process improvement Motivation to develop within a growing company This role is based in Lisbon, Portugal.

Welcome to Rydoo! We are an innovative fintech scale-up dedicated to transforming spend management into a seamless and effortless experience.For too long, managing expenses has been burdensome and time-consuming. Rydoo is here to change that. Our intuitive, user-centric application harnesses the power of smart OCR technology to help businesses save both time and money with just a few clicks and photos.We’re not just creating software; we’re redefining how spend management should function. With a product-first approach, a passion for exceptional user experience, and a commitment to continuous innovation, we empower thousands of companies and their employees to work smarter every day.Join our global team of over 200 professionals who believe that great technology should simplify life. If you’re bursting with ideas and eager to build solutions that truly help people, you’ll find your place here.Company SnapshotAmbitious international team of 200+ members and growing33 nationalities with proficiency in over 15 languages9 offices spanning across 3 continentsUser-friendly spend management app available on iPhone and AndroidSupporting more than 10,000 clients and over 1 million users globally4.6 employer score on Glassdoor