Customer Support Associate

At Synthesia, we are revolutionizing the way businesses communicate through AI video technology. As the premier AI video platform, we proudly serve over 90% of the Fortune 100 companies. Founded in 2017 and based in London, our dynamic team spans across Europe and the US, dedicated to pushing the boundaries of visual communication and enterprise skill enhanc…

Join our team as a Technical Support Engineer at telefonicatech! As a vital member of our Delivery Operations department, you will provide top-tier technical assistance to our clients, ensuring their satisfaction and the seamless operation of our services.Your role will involve troubleshooting technical issues, guiding clients through solutions, and collaborating with our engineering teams to enhance our product offerings. If you have a passion for technology and a strong problem-solving mindset, we want to hear from you!

Why Join Heidi Health?‍ Enjoy an additional paid day off for your birthday and wellness days. Benefit from a generous personal development budget of $500 annually. Learn from top engineers and creatives within a diverse team. Seize the unique opportunity to make a global impact as part of one of Australia’s leading healthtech startups. Achieve quick impact and fast-track your career in the startup ecosystem! Engage in reimagining primary care and revolutionize healthcare both in Australia and globally.About Your RoleAs a Support Engineer at Heidi Health, you will leverage your technical expertise to diagnose, resolve, and proactively prevent intricate issues within our AI-driven healthcare product.Your contributions are crucial in enhancing product reliability, fostering customer trust, and enabling Heidi to expand safely in high-stakes clinical settings. By managing technical issues comprehensively and collaborating with engineering and product teams, you will significantly support clinicians, improve patient care, and contribute to our company's sustained success.Your Responsibilities:Serve as the primary contact for customers facing complex technical issues through chat, email, and phone, especially regarding escalated or high-impact cases.Become a product expert by developing an in-depth understanding of how Heidi operates and how customers utilize it in real-world clinical scenarios.Deliver exceptional technical support by accurately assessing customer needs, communicating effectively, and resolving issues quickly and efficiently.Conduct thorough analysis and debugging of complicated technical issues, applying sound judgment in high-trust healthcare settings.Oversee customer issues from initial contact to resolution, ensuring timely and accurate responses within agreed service levels.Collaborate closely with engineering and product teams to comprehend, replicate, and resolve intricate technical challenges, ensuring escalations are well-documented and aligned with customer impact.Monitor server health, system status, and bug reports, taking prompt action to mitigate impacts and escalate critical issues to prevent recurrence.Proactively identify systemic or recurring issues and contribute to solutions that enhance overall product quality.

Senior Technical Support EngineerLocation: London (Hybrid)About SwapAt Swap, we are revolutionizing the landscape of modern commerce through our AI-native platform, which seamlessly integrates backend operations with innovative storefront experiences.Designed for brands eager to sell anything, anywhere, Swap centralizes global operations and empowers intelligent workflows, enabling businesses to make informed decisions with real-time data. Our comprehensive range of products includes solutions for cross-border transactions, tax management, returns handling, demand planning, and our state-of-the-art agentic storefront, providing merchants with full transparency and the confidence to act decisively.We are committed to fostering a workplace culture that champions clarity, creativity, and shared ownership as we redefine the future of global commerce.About the RoleAs a Senior Technical Support Engineer, you will serve as the principal technical liaison for complex customer issues, engaging with both frontend and backend systems, integrations, and data pipelines. This role is hands-on and customer-oriented, emphasizing in-depth troubleshooting, guiding technical implementations, and collaborating closely with Engineering, Product, and Customer Success teams to ensure swift resolutions and continuous improvements.You will tackle real-world challenges, enhance documentation and tools, and relay customer insights back into our product development. To excel in this position, you will need exceptional problem-solving abilities, clear and empathetic communication skills, a sense of ownership, curiosity, and the aptitude to juggle multiple priorities in a dynamic environment.Key ResponsibilitiesAct as the primary technical contact for customer-reported issues and provide assistance to merchants using Swap’s services.Investigate, triage, and resolve issues across frontend, backend, integrations, and data pipelines.Utilize logs, API responses, system behavior, and internal tools to diagnose root causes effectively.Guide customers through troubleshooting steps with friendly and actionable advice.Maintain comprehensive records of known issues, resolutions, and workarounds.Assist customers with technical setup, including APIs, webhooks, data pipelines, and system configuration.Support the deployment of custom workflows and integration patterns that align with Swap’s infrastructure.Provide assistance to customers utilizing e-commerce platforms such as Shopify and similar ecosystems.

Join PA Consulting as a Customer Experience Strategist, where you will play a pivotal role in shaping the future of customer engagement. You will leverage your expertise to analyze customer journeys and design innovative strategies that enhance customer satisfaction and loyalty. Collaborating with cross-functional teams, you will ensure that our clients receive exceptional service and value throughout their interactions.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

About PMGRecognized as one of the Ad Age Best Places to Work for 11 consecutive years and featured in Fast Company Best Workplaces for Innovators since 2022, PMG is a pioneering global marketing services and technology firm dedicated to empowering individuals and brands to realize their full potential. Our commitment to collective achievement drives us to leverage innovative business strategies, creative solutions, data insights, and our proprietary operating system, Alli, in delivering exceptional digital experiences and media strategies.With a diverse team of over 900 professionals worldwide, we collaborate with leading brands such as Apple, Nike, Sephora, and more, executing campaigns across more than 85 countries.Your RoleAs a Technical Product Support Engineer III at PMG, you will play a pivotal role in enhancing the user experience of our proprietary platform, Alli. Collaborating with product managers, engineers, and technical operations teams, you will ensure that every support interaction is seamless, informative, and solution-focused.You'll connect with various teams across the organization—from media teams executing campaigns to developers implementing new features to client strategy partners utilizing the platform's insights. Your ability to translate user inquiries into actionable insights and improvements will be vital in bridging the gap between users and developers.If you are passionate about solving technical challenges, leveraging feedback for enhancements, and helping others achieve success, you will thrive as a Technical Product Support Engineer III.Key ResponsibilitiesAct as the primary contact for platform support, troubleshooting technical issues, answering inquiries, and ensuring users leave with clear understanding and confidence.Manage and enhance support workflows within our service desk, optimizing intake forms, ticket routing, and SLAs to ensure efficient resolution processes.Collaborate with product, engineering, and operations teams to escalate complex issues, conduct root cause analysis, and initiate ongoing platform improvements.Develop and maintain automation solutions and self-service tools to empower users in resolving common issues swiftly and independently.Utilize dashboards and reporting tools to monitor performance and identify areas for enhancement.

Who Are We?Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.The OpportunityWe are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.Location requirement: We are seeking candidates located in London, UK.Timezone alignment: This role operates on London time (GMT/BST).

Role overview Quadient seeks a German-Speaking Customer Experience Advisor based in London. The position focuses on supporting clients and enhancing their satisfaction through attentive service. Daily tasks require fluency in German to communicate effectively and resolve issues. What you will do Respond to customer inquiries in German, addressing questions and concerns clearly Provide practical solutions and assistance to help clients benefit from Quadient’s services Maintain professionalism in every interaction, working to resolve issues efficiently Engage with a diverse range of clients, adapting to their needs and ensuring a positive experience Requirements Fluency in German Strong communication skills Dedication to excellent customer service Professional approach and attention to detail

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity awaiting you that will ignite your enthusiasm.What does the role entail?We are in search of a Product Manager to lead and manage the development of our Customer Experience Automation and Analytics products, with a keen emphasis on data, analytics, and intelligent automation, including AI-powered solutions.In this position, you will collaborate closely with engineering, data science, and go-to-market teams to pinpoint customer challenges, define product strategy, and deliver valuable, high-quality solutions. This role is ideal for someone adept at navigating the entire product lifecycle from discovery to launch while balancing customer needs with technical constraints and commercial objectives.How will you create impact?Lead the product roadmap for designated CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and subsequent iterations.Engage with customers, partners, and internal stakeholders to identify issues, validate opportunities, and outline clear objectives.Convert customer and business needs into well-defined product specifications, user stories, and prioritized backlogs.Collaborate closely with engineering and data science teams to develop solutions that are both technically robust and commercially viable.Prioritize features, improvements, and bug fixes based on customer value and effort required.Serve as a product expert and advocate, assisting internal teams (Sales, Services, Support) and interacting directly with customers as required.Support product launches, including positioning, enablement, and post-launch feedback mechanisms.Stay informed about market trends, competitors, and emerging technologies in AI, data, analytics, and automation, integrating insights into product strategy.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

Join opus2 as a Product Support Analyst, where you will be the primary contact for our users leveraging innovative legal technology solutions. You will deliver prompt, effective technical support via phone, email, and our internal portal. Your responsibilities will include diagnosing software issues, meticulously documenting cases in our helpdesk system, and collaborating with second-line support for complex challenges—all while ensuring superior client communication and satisfaction.Aside from providing support, you will also play a pivotal role in testing software updates, enhancing product documentation, and facilitating training sessions or demonstrations. By gathering user feedback and recognizing recurring issues, you will contribute to the evolution of our products in collaboration with our Development and Product teams. This position is perfect for individuals with a keen interest in legal technology, exceptional problem-solving skills, and a commitment to growing in a supportive team environment.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

Role Overview Position: Senior Performance Manager - Customer Experience Location: London – The River Building HQ Working Pattern: Hybrid Deliveroo’s Customer Care team supports customers, riders, and restaurant partners with thoughtful, efficient, and empathetic service. The team handles live issues, improves proactive support, and uses data insights to drive continuous improvement. Service excellence is a core value across the marketplace. The Senior Performance Manager joins the Marketplace Support & Service Excellence group. This role focuses on ensuring fair, timely, and high-quality resolutions for all users, especially during critical moments. What You Will Do Shape performance strategy as part of the Customer Experience & Integrity (CXI) team. Maintain operational health by going beyond surface-level reporting to understand marketplace dynamics. Contribute to continuous improvement initiatives that enhance customer, rider, and partner experiences. Champion service quality and support excellence at every touchpoint. About Deliveroo Deliveroo is committed to reshaping how people shop and eat. The company values service excellence and works to provide meaningful support for everyone in its marketplace.

Join Verkada as a Technical Support Engineer for a 12-month industrial placement! This role is perfect for individuals eager to work in a dynamic environment, providing exceptional technical assistance and support to our clients. You will gain hands-on experience with cutting-edge technology while developing your problem-solving skills and enhancing customer satisfaction.

About Avalere HealthAt Avalere Health, we are united by a profound mission: to reach every patient possible. We are dedicated to ensuring that every patient is identified, treated, supported, and cared for equitably. Our Advisory, Medical, and Marketing teams collaborate powerfully and intentionally to create unconventional connections, paving the way for a future where healthcare is accessible and no patient is left behind.Realizing our mission begins with providing enriching, purpose-driven careers for our team, empowering them to make a significant impact on patients' lives. We are committed to fostering a culture where our employees are encouraged to bring their authentic selves to work, leveraging diverse backgrounds and skills to make a difference for patients everywhere.Our flexible working arrangements allow our global teams to choose their work environment, whether in-office or remote, based on team and client needs. Major city hubs in London, Manchester, Washington, D.C., and New York serve as collaboration centers where our teams come together when necessary. Remote workers are equally supported with dedicated social opportunities and resources.Diversity and inclusion are at the core of our culture. We proudly support our employees in bringing their authentic selves to work through our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups foster diversity, equity, and inclusion, providing opportunities for connection, learning, and socialization through regular meetings and programs.We are deeply committed to the professional development of our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career discussions, and opportunities for global, cross-capability career advancement.As part of the Disability Confident Scheme, we ensure fair interview processes for candidates with disabilities, long-term health conditions, or neurodiversity. If you require adjustments during the application process, please inform us.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

Join birdie as a Customer Support Specialist and play a vital role in enhancing the customer experience. In this position, you will be responsible for providing exceptional support to our clients, troubleshooting issues, and ensuring satisfaction with our services. Your ability to communicate effectively and empathize with customers will be essential in resolving inquiries and fostering loyalty.

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave provides a robust platform of technology, tools, and expert teams that empower innovators to build and scale AI solutions with confidence. With a reputation built on trust by leading AI labs, startups, and global enterprises, CoreWeave merges exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs and transform compute power into actionable capabilities. Established in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com. We proudly hold the status of a Living Wage accredited Employer. What You Will Accomplish:The Customer Experience (CX) Organization at CoreWeave is committed to providing every client running AI workloads at scale with a seamless, reliable, and high-performance experience. This team underpins the infrastructure that drives the AI revolution—collaborating across data centers, hardware systems, and customer workloads to uphold the integrity of our cloud platform. The CX organization works closely with internal and external engineering teams, offering valuable insights from the field and the opportunity to contribute to the CoreWeave product roadmap and development.Role Overview:We are on the lookout for an exceptional Technical Solutions Manager who shares our enthusiasm and possesses a profound understanding of GPU infrastructure and AI applications to join our CX Organization. The team is charged with educating potential customers on the technical advantages of CoreWeave, designing and defining customer deliverables and integration points, onboarding and empowering customers, and ensuring the successful ongoing operations of CoreWeave within client environments.In this position, you will:Foster Strategic Customer Relationships: Take ownership of technical customer relationships to guarantee successful adoption and satisfaction.Articulate Customer Requirements: Collaborate with customers and partners to outline technical specifications that align with their AI/ML needs.Oversee End-to-End Program Execution: Manage the execution of intricate programs, including planning...

About UsAt Cohere, our mission is to amplify intelligence for the benefit of humanity. We are at the forefront of training and deploying advanced models that empower developers and enterprises to create innovative AI experiences, including content generation, semantic search, retrieval-augmented generation (RAG), and intelligent agents. Our work is pivotal in driving the widespread integration of AI technologies.We are passionate about our creations and each team member plays a critical role in enhancing our models' capabilities and the value they deliver to our clients. Our work culture is fast-paced and dedicated to optimizing customer satisfaction.Cohere's diverse team of researchers, engineers, designers, and industry experts share a common passion for excellence. We value a variety of perspectives as essential to crafting exceptional products.Join us on this exciting journey to shape the future of AI!Why Join Our Team?The Next Generation Agents team is pioneering the development of agentic large language models (LLMs) that are being adopted across enterprises via Cohere’s North platform. We are dedicated to exploring innovative modeling techniques that enhance agent capabilities, such as deep research, experiential learning, continual learning, and memory integration. Our empirical research approach focuses on creating solutions that surpass current state-of-the-art methodologies, ensuring added value for our customers.In this role, you will drive the exploration and development of cutting-edge agentic techniques. You'll have the opportunity to create the models that underpin our agentic solutions, including the development of data-generation techniques for post-training (SFT and RL*) for Cohere’s models.Please Note: We maintain offices in London, Paris, Toronto, San Francisco, and New York, and we are committed to a remote-friendly approach! This team primarily collaborates within the ET to CET time zones, so we encourage candidates located in these areas for effective teamwork.As a Technical Staff Member for Next Generation Agents, you will:Design and implement innovative agentic solutionsEnhance existing capabilities on challenging agentic tasksInvestigate the future of online learning and self-improvement techniquesCollaborate with interdisciplinary teams (Reasoning, Post-training, Pre-training, etc.) to boost the performance of agentic systemsConduct empirical research to advance agentic technologies