Technical Support Engineer - 12-Month Industrial Placement

Join Verkada as a Technical Support Engineer for a 12-month industrial placement! This role is perfect for individuals eager to work in a dynamic environment, providing exceptional technical assistance and support to our clients. You will gain hands-on experience with cutting-edge technology while developing your problem-solving skills and enhancing customer…

Galaxy Digital Services stands at the intersection of digital assets and data center infrastructure, building solutions for finance and artificial intelligence. The company’s institutional platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technologies. Galaxy also invests in and operates advanced data centers to support AI and high-performance computing, focusing on scalable energy and computational resources in the U.S. Under CEO Michael Novogratz, the team brings together deep cryptocurrency knowledge and institutional experience. Offices span North America, Europe, the Middle East, and Asia, with headquarters in New York City. For more about their work, visit www.galaxy.com. Our values Pursue Excellence. Be Selective to Enhance Effectiveness. Stay Aligned While Being Independent. Express Disagreements Openly. Foster Independent Decision-Making. Assemble Exceptional Teams. Role overview The Production Support Engineer Associate role focuses on supporting mission-critical software systems for Galaxy Digital’s cryptocurrency business lines in London. This includes trading, risk, and settlement operations. The position is well suited for candidates with experience in financial services, though this is not required. What you will do Deliver client support for digital asset systems Troubleshoot and resolve complex technical issues Work closely with development teams to implement solutions Help ensure the stability and performance of trading and settlement platforms Requirements Experience in production support or a related technical field Background in financial services is preferred Strong problem-solving and communication skills

About AvePoint: As a leader in data security and governance, AvePoint empowers organizations to collaborate with confidence. We serve over 25,000 clients globally, providing solutions that enhance data security and optimize critical information across platforms like Microsoft, Google, and Salesforce. Our extensive partner network includes around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com. We believe in investing in our people. With a culture rooted in agility, passion, and teamwork, we empower you to take charge of your career and make a meaningful impact. About the Role: We are searching for an innovative and strategic Director of Field Enablement to spearhead our enablement initiatives across our global teams. This pivotal role is essential for driving revenue growth, enhancing productivity, and ensuring excellence within our customer-facing and internal teams. The ideal candidate will be a visionary leader with a solid history of designing and executing impactful enablement programs in a dynamic global environment. Key Responsibilities include: Collaborate cross-functionally to design and implement global enablement programs for sales and technical teams. Work alongside field leadership, product, marketing, and GTM teams to create quarterly modules tailored to support business growth and local requirements. Develop an incentive framework utilizing badges and gamification to boost engagement and learning. Monitor key metrics for both new and veteran hires to enhance the effectiveness of enablement initiatives. Foster partnerships...

Field Service Engineer (London)Reporting to: Service ManagerRole OverviewJoin Healthcare 21 Group, a premier provider of medical, diagnostic, and critical care equipment across the UK and Ireland. Our specialized divisions, including Xograph Healthcare and Aquilant Medical, deliver essential life-support technologies, advanced imaging systems, and comprehensive clinical solutions to hospitals and clinics.This pivotal role encompasses the management of critical care equipment such as ventilators and patient support systems, alongside imaging technologies including C-arms and mobile X-ray platforms.You will operate nationally, executing installation, preventative maintenance, calibration, and repair tasks to optimize equipment performance and compliance in critical care and radiology settings.This position demands a professional and proactive demeanor, robust technical expertise, and the confidence to work within sensitive clinical environments. Comprehensive manufacturer and group training will be provided.Key ResponsibilitiesField Service & RepairConduct on-site preventative maintenance, repairs, calibrations, and installations for HC21 critical care and imaging systems.Support life-support equipment including ventilators and respiratory systems.Service imaging systems, including mobile X-ray and C-arms.Adhere to manufacturer guidelines, IRR17 compliance, and company procedures.Respond swiftly to breakdowns to minimize clinical disruptions.Provide first-line remote diagnostics and technical support as needed.Technical Standards & DocumentationAccurately complete service reports, calibration records, and regulatory documentation in a timely manner.Document all activities using approved digital platforms.Maintain controlled spare parts inventory and specialized tools.Ensure adherence to electrical safety, radiation regulations, and infection control standards.Assist with audit, quality, and service KPI processes.Customer ServiceProfessionally represent Healthcare 21 Group at all times.Establish strong relationships with biomedical teams, radiology departments, and critical care clinicians.Communicate effectively, manage expectations, and keep customers informed.Collaborate with service support and operational teams to meet SLA commitments.Flexible WorkingAdapt to changing service demands and work schedules.

Join Our Team as a 3rd Line Support Engineer!Security experience is a must!We are seeking a skilled 3rd Line IT Support Engineer with a strong background in cyber and IT security to join our rapidly growing company in Central London.Key Responsibilities: You will play a pivotal role in monitoring SIEM systems, ensuring robust security measures are in place, and contributing to various exciting projects.This position offers a fantastic opportunity for career advancement and the chance to work with cutting-edge technology.The basic salary for this role is up to £60,000 per annum.If you meet the qualifications, please send your CV for more information!

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

Travel Support Engineer (Backend)*Fullstack experience is a plus. London (Hybrid - 2 days onsite) Permanent | Visa sponsorship available | Immediate start Experience: Mid–SeniorTransform travel support with your expertiseAt Duffel, our passion for travel drives us to enhance the experience for every traveler. We understand the challenges faced when systems falter, and we are committed to developing innovative, efficient, and user-friendly support tools.In this position, you won't merely be coding; you'll play a key role in developing our first LLM-powered assistant within our support product. Your efforts will automate repetitive processes, allowing our Travel Operations team to tackle more complex issues, while creating enjoyable tools for travelers and colleagues alike. Each line of code you produce will make a significant difference.Key Responsibilities:• Develop full-stack features using React, TypeScript, Next.js, and Elixir that users engage with daily• Collaborate with designers to craft self-service tools that enhance traveler satisfaction• Integrate internal and external systems to deliver a seamless support experience• Streamline repetitive tasks, empowering your colleagues to focus on uniquely human challenges• Explore AI and automation technologies, contributing to the evolution of real-world applicationsIdeal Candidate:• Prioritizes the user experience over mere functionality• Enjoys simplifying complex challenges into clear, effective solutions• Exhibits curiosity about AI and automation, eager to integrate it into tangible products• Communicates technical concepts in a straightforward manner for broad understanding• Is passionate about delivering an exceptional user experiencePreferred Qualifications: Experience in SaaS/B2B, cloud platforms (GCP, Vertex AI), or familiarity with operational or support tooling.Why Join Us?At Duffel, you'll be part of a team that values meaningful work while fostering a fun environment: Competitive salary and potential equity Work From Anywhere – Choose your work location, locally or globally Duffel Travel Allowance – Experience the product you contribute to Generous parental leave Sabbatical programme – 3 months paid leave to recharge Visa sponsorship available Enjoy a vibrant Shoreditch office with regular team gatherings.

Sigma Computing continues to expand its global reach, and the Technical Support Engineering team is growing to meet the needs of a larger user base. Based in London, this role supports customers using the Sigma platform and works closely with internal teams to address a wide range of technical, business, and data-related questions. Sigma’s commitment to customer service was recently recognized with the 2024 Stevie Gold Award. Role overview Technical Support Engineers in this position serve as a key point of contact for customers, helping to resolve issues and improve the overall user experience. The role involves frequent collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex challenges, find solutions, and contribute to the ongoing improvement of both the Sigma platform and internal support processes. What you will do Work directly with Sigma customers and the pre-sales team to troubleshoot and resolve complex technical problems. Partner with the development team to create tools and best practices for diagnosing issues and enhancing service performance. Coordinate with backend, frontend, devops, design, product, and go-to-market teams to deliver a strong user experience.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

Join Canonical as a Linux Desktop Support Engineer and elevate your career in a dynamic environment. Based in our London office, you will provide exceptional technical support to both employees and customers, ensuring seamless operation of our systems. Your role encompasses troubleshooting, case management, and delivering AV support for office events. You will own your cases from diagnosis through resolution, collaborating with colleagues and senior engineers when necessary. Come be part of a pioneering company in open-source software, where your passion for Linux and customer success can flourish.

About the Role Algolia is hiring a Junior Developer Support Engineer in London. This role focuses on helping users solve technical problems and get the most out of Algolia’s products. The position offers hands-on experience supporting customers and a chance to build a foundation in the tech industry. What You Will Do Assist customers with troubleshooting and resolving technical issues Help ensure users have a smooth experience with Algolia’s products Work alongside a team that values learning and growth Who This Role Suits This position is well suited to those starting a career in technology and eager to develop new skills in a collaborative setting.

Kraken is building a new Platform Support Engineering function within its Platform organization in London. This group will serve as the main contact for internal platform issues and requests, aiming to streamline workflows and ease the daily operational burden on core Platform Engineers. Role overview The Lead Platform Support Engineer will establish and guide this team from the ground up. This includes defining how requests are received and processed, setting up support procedures, and mentoring a small, distributed group of engineers. The role involves both hands-on operational work, such as monitoring ticket quality and response times, and strategic improvements like automation, documentation, and platform enhancements to reduce incoming support demand. What you will do Build and lead the Platform Support Engineering function. Design the intake model for requests and implement support processes. Mentor and support a growing team working across multiple time zones. Balance day-to-day operational tasks with long-term improvements to support efficiency. Collaborate with Platform leadership to ensure consistent, reliable support for engineers across Kraken. Team focus The Platform Support team will handle triage of incoming issues, manage routine requests, and drive improvements to internal processes. By taking on these responsibilities, the team enables Platform Engineers to concentrate on delivering technical solutions for Kraken’s global energy technology platform.

Why Join Heidi Health?‍ Enjoy an additional paid day off for your birthday and wellness days. Benefit from a generous personal development budget of $500 annually. Learn from top engineers and creatives within a diverse team. Seize the unique opportunity to make a global impact as part of one of Australia’s leading healthtech startups. Achieve quick impact and fast-track your career in the startup ecosystem! Engage in reimagining primary care and revolutionize healthcare both in Australia and globally.About Your RoleAs a Support Engineer at Heidi Health, you will leverage your technical expertise to diagnose, resolve, and proactively prevent intricate issues within our AI-driven healthcare product.Your contributions are crucial in enhancing product reliability, fostering customer trust, and enabling Heidi to expand safely in high-stakes clinical settings. By managing technical issues comprehensively and collaborating with engineering and product teams, you will significantly support clinicians, improve patient care, and contribute to our company's sustained success.Your Responsibilities:Serve as the primary contact for customers facing complex technical issues through chat, email, and phone, especially regarding escalated or high-impact cases.Become a product expert by developing an in-depth understanding of how Heidi operates and how customers utilize it in real-world clinical scenarios.Deliver exceptional technical support by accurately assessing customer needs, communicating effectively, and resolving issues quickly and efficiently.Conduct thorough analysis and debugging of complicated technical issues, applying sound judgment in high-trust healthcare settings.Oversee customer issues from initial contact to resolution, ensuring timely and accurate responses within agreed service levels.Collaborate closely with engineering and product teams to comprehend, replicate, and resolve intricate technical challenges, ensuring escalations are well-documented and aligned with customer impact.Monitor server health, system status, and bug reports, taking prompt action to mitigate impacts and escalate critical issues to prevent recurrence.Proactively identify systemic or recurring issues and contribute to solutions that enhance overall product quality.

At Acturis, innovation is not just a part of our culture; it is truly embedded in our DNA.Founded in the year 2000 by co-founder Theo Duchen in a humble garden shed, alongside former McKinsey partner David McDonald, we embarked on a mission to revolutionize insurance technology. What began as an audacious start-up has now evolved into a leading global SaaS provider trusted by the industry.Currently, our platform is relied upon by over 100,000 users across more than 40 countries. By closely collaborating with brokers, insurers, and MGAs, we continue to shape the market and set new standards in both personal and commercial lines.Acturis is honored to be recognized as a Great Place to Work® for 2026, maintaining a collaborative and innovative start-up culture even as we expand globally. With over 90% of our new hires coming from graduate backgrounds, we have created an environment where early-career talent can flourish. Additionally, as an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible operations.Embark on your career in cloud engineering with a role that offers genuine responsibility, cutting-edge technology, and the opportunity to evolve into a future DevOps specialist.In your daily role, you will:Assist colleagues and clients via our cloud helpdesk, troubleshooting technical issues and conducting root cause analyses.Collaborate with developers to deploy code, manage release environments, and construct tools using various programming languages.Continuously monitor and enhance the health, reliability, and performance of our cloud platform.We provide mentorship from day one, a clear path for progression, and significant responsibilities early in your career, as we have cultivated an environment where graduates accelerate their growth and make a real impact.What you can look forward to:A transparent career structure with regular feedback and three annual performance reviews.Hands-on learning of DevOps practices, scripting, and cloud tooling through real-world projects.Exposure to a large-scale international private cloud supporting thousands of users.

At Sanity.io, we are at the forefront of shaping AI-driven Content Operations. Our innovative AI Content Operating System empowers teams to model, create, and automate their content processes, enhancing digital development and dramatically improving operational efficiency. Leading brands such as SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew leverage Sanity to enhance their content workflows.We are seeking a dynamic Senior Manager of Support Engineering to champion and advance our exceptional Support Engineering team in Europe during this pivotal growth phase.This position transcends routine operations; you will scale systems, innovate capabilities, and ensure our enterprise clients receive unparalleled technical support as Sanity expands.You will blend operational excellence with technical authority and leadership acumen. Your role will involve mentoring a high-performing team, refining issue prioritization and resolution processes, and fostering robust feedback loops with Product and Engineering to ensure that customer insights shape our platform effectively.The ideal candidate thrives in uncertain environments, maintains composure during high-pressure situations, and establishes systems that enhance overall team effectiveness.

Company OverviewFounded in 2017, the Terry Soot Management Group (TSMG) is a leading provider of field data collection services across Europe and North America. Our mission is to gather essential data in areas where automation is not feasible. Our expert teams meticulously count features, capture high-quality images and videos, record audio, and thoroughly scan locations to provide you with the detailed insights necessary for making informed decisions.Project ObjectiveWe are seeking to survey businesses throughout London to verify their locations, operating hours, and contact details. The gathered information will be accurately documented in a designated Google form.ResponsibilitiesField data collectors will be assigned specific addresses to visit each day. Data collection will be conducted using a corporate smartphone. We are looking for individuals who are proactive, communicative, and eager to engage with the task at hand.Project DurationThis project is ongoing, and we are looking to expand our team. The current phase is expected to continue until mid-December 2023, with potential for further opportunities.Work Schedule The work schedule will be Monday to Friday, 40 hours per week, with an 8-hour workday.

At Thought Machine, we have a daring mission: to free banks from the shackles of outdated technology permanently. We are revolutionizing the banking landscape with our core and payment technologies that are designed to operate seamlessly in the cloud. To accomplish this ambitious goal, we need talented individuals to come together and innovate cutting-edge technology.Our rapid growth has seen our team expand to over 550 talented professionals across our offices in London, New York, Singapore, Sydney, and our newly opened Engineering Hub in Lisbon. With over £500 million raised in funding, we are backed by prestigious investors including Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures.We pride ourselves on fostering a vibrant workplace culture that encourages our teams to deliver outstanding results while enjoying the journey. Consistently recognized for our exceptional work environment, we have received accolades from Sifted magazine for having one of the highest Glassdoor ratings among UK fintech firms, along with being lauded for our generous employee share package. Our innovation has earned us a spot among the world’s most pioneering fintechs as recognized by Global Finance Magazine, and we have been honored by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years, as well as a UK Best Employer for 2026.As a Cloud Support Engineer at Thought Machine, you will engage in a multifaceted technical role that transcends standard incident response. In this capacity, you will be responsible for enhancing our global support delivery for both our hosted SaaS product and bank-hosted Vault deployments. You will tackle our most intricate technical challenges and contribute to the development of tools and processes, collaborating closely with Engineering and Product teams to drive continuous platform improvement.Your expertise in cloud-native systems and distributed architecture will position you as a domain expert in Vault Core. This highly visible role demands your technical acumen, leadership, and strategic problem-solving capabilities to directly influence client outcomes and enhance platform quality.

Front Office IT Support Engineer – Trading & Electronic Trading SystemsJoin MARGO in the UK (London)MARGO is a technology-driven consultancy that provides high-value IT expertise to the financial services sector.We thrive in complex Front Office environments where technology, trading activity, and operational constraints converge. Our team supports and manages mission-critical trading systems utilized by Front Office, trading, and risk teams, ensuring responsiveness, reliability, and a deep technical understanding.Being part of MARGO means engaging in challenging Front Office environments while enjoying a close-knit structure, personalized support, and customized training pathways.Business ContextIn this role, you will be integral to Front Office IT Support and Trading Technology, providing support for live trading operations across various asset classes.Our systems are production-critical, operate in real-time, and demand a strong emphasis on stability, performance, and incident management. You will collaborate closely with traders, sales, risk, development, and infrastructure teams.Role OverviewWe are seeking a Front Office IT Support Engineer to oversee, enhance, and maintain trading and electronic trading systems.This position extends beyond mere reactive support; it requires proactive ownership of Front Office platforms, involvement in change initiatives, and hands-on troubleshooting of production issues in real-time settings.Ideal candidates will have a strong passion for trading systems, production environments, and a desire for progressive technical challenges.Key ResponsibilitiesProduction Support & Operations· Deliver Front Office IT support in live trading environments.· Ensure the availability, stability, and performance of trading systems during market hours.· Collaborate with various teams to identify and resolve issues efficiently.

Join Interactive Brokers as a Windows Platform Engineer - Support, where you will be the first line of defense against IT-related issues on the Microsoft Windows platform. Your role will involve providing technical assistance to business and development end-users through various channels, including phone, email, and a centralized ticketing system. This position demands a strong technical foundation in Windows and networking technologies, coupled with excellent communication skills. You will need to demonstrate patience with less tech-savvy users and thrive in a fast-paced environment where urgency and dependability are key. You will also enjoy a hybrid working model in an iconic London location with daily lunch offerings from a selection of vendors.

Join our dedicated team as a Field Care Supervisor where your leadership will shine! In this pivotal role, you will oversee a team of care staff, ensuring they deliver the highest quality of care to our clients. Your responsibilities will include supervising day-to-day operations, conducting training sessions, and maintaining compliance with regulatory standards.