IT Support Technician

Join our dynamic team at Octopus Legacy as an IT Support Technician, where you will play a crucial role in ensuring seamless technology operations for our clients. You will be responsible for troubleshooting hardware and software issues, providing exceptional customer support, and maintaining our IT infrastructure.Your expertise will help us deliver top-notc…

AD Education UK is an expanding network of esteemed creative educational institutions across the UK. Our institutions are united by a commitment to fostering creativity and innovation in the realm of creative media education. With over four decades of pioneering experience, our graduates thrive in the music, film, gaming, and broader creative sectors, achieving recognition in prestigious awards and holding positions in leading roles within their fields. Our prominent portfolio includes the Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.Established in 1976, SAE has a global presence with over 50 campuses across 23 countries, providing world-class education to more than 12,000 students in cutting-edge creative environments. Our diverse student body, hailing from various social, cultural, and artistic backgrounds, is encouraged to embrace their individuality and apply their unique styles to the industry-relevant skills taught at SAE. We strive to create a realistic work environment for students, ensuring that our courses, facilities, educators, and atmosphere closely resemble actual industry settings.Key ResponsibilitiesThis role is pivotal in providing technical support and expert guidance to students, enhancing their learning experience by assisting with resource and equipment usage during both directed and self-directed activities.Deliver exceptional front-line technical support and advice across various academic disciplines.Ensure classrooms and studios are well-prepared and maintained, fostering a clean and professional environment.Support the Campus Manager in maintaining campus facilities, ensuring adherence to health and safety standards, and providing top-notch technical service to students and colleagues.

Role overview The Computer Field Technician at bctechpro provides on-site technical support for clients throughout London. The main goal is to ensure customer computer systems run smoothly and stay reliable. Responsibilities Diagnose and fix hardware and software problems directly at client sites Perform repairs and routine maintenance on computers and related devices Travel to different locations within London to assist customers as needed What to expect This role involves hands-on technical work and offers the opportunity to build practical skills. The team values collaboration and supports ongoing learning on the job.

Join our dynamic team at dev2 as a Field Technician, where you'll play a crucial role in providing top-notch technical support and services in the field. Your hands-on expertise will be essential in troubleshooting, maintaining, and installing equipment, ensuring optimal functionality for our clients. We are looking for a proactive problem-solver who is passionate about technology and committed to delivering exceptional service.

Role overview Kinly is hiring an AV Event Technician for a full-time, permanent position based in central London. This role supports high-profile clients, including a well-known law firm, by delivering reliable in-person AV support for meetings and events. The position focuses on connecting participants to AV systems and making sure hybrid events run smoothly. Main responsibilities Provide on-site AV support for meetings and events across multiple venues, such as meeting rooms, auditoriums, dining spaces, and fitness centers Assist clients and guests with connecting to AV systems Help ensure seamless experiences for hybrid events What we look for Comfort working in a busy setting with shifting priorities Strong interpersonal and communication skills Commitment to delivering excellent technical service Interest in learning and growing within AV technology About Kinly Kinly is a global provider of collaboration solutions, supporting clients in creating effective meeting and event experiences.

The Role: At AlphaSights, we are committed to providing a seamless IT experience, which is vital to our digital business's success. We are looking for a motivated and proactive IT Technician to become an integral part of our IT team. This is an exceptional entry-level opportunity for a technically inclined individual eager to launch a career in technology. You will play a crucial role from your first day, gaining invaluable experience in time management and responsibility. You will approach challenges with a positive, service-oriented attitude and take genuine ownership of our IT environment. The primary focus of this role is to provide first-line end-user support across various devices, applications, access, and connectivity. Additional responsibilities include supporting office infrastructure such as AV/meeting rooms, managing assets, assisting with office relocations/expansions, and rolling out new technologies. Join a fast-growing, dynamic team that offers clear pathways for progression. We provide hands-on training, modern tools, and structured development to help you quickly build your skills and knowledge. This is a full-time, office-based role that requires your on-site presence to support your colleagues directly.

Join Multiverse as an IT Support Analyst, where you will play a pivotal role in ensuring our technology systems run smoothly and efficiently. You will be responsible for troubleshooting technical issues, providing exceptional support to our users, and collaborating with various teams to enhance our IT infrastructure.

D-ploy delivers IT and engineering solutions across the EMEA region, with offices in Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. The company focuses on building strong relationships within the IT community and helping clients improve productivity and business outcomes. Role Overview The IT Onsite Support Specialist will provide hands-on support for internal users at the London office. This role involves troubleshooting, maintaining workstations, and ensuring smooth operation of end-user devices and applications. Main Responsibilities Deliver first- and second-level technical support for internal users. Analyze, prioritize, and resolve IT incidents and service requests. Manage tickets in the ticketing system, following ITIL guidelines. Set up, configure, and maintain workstations, including both hardware and software. Install, configure, and manage end-user devices such as clients, peripherals, and mobile devices. Install, configure, and maintain standard and specialized software applications. Carry out software rollouts, updates, and patching. Work closely with product management, development, and other internal teams. Create documentation, reports, and knowledge base articles to support IT operations. Location This position is based onsite in London, England, United Kingdom.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

Join opus2 as a Product Support Analyst, where you will be the primary contact for our users leveraging innovative legal technology solutions. You will deliver prompt, effective technical support via phone, email, and our internal portal. Your responsibilities will include diagnosing software issues, meticulously documenting cases in our helpdesk system, and collaborating with second-line support for complex challenges—all while ensuring superior client communication and satisfaction.Aside from providing support, you will also play a pivotal role in testing software updates, enhancing product documentation, and facilitating training sessions or demonstrations. By gathering user feedback and recognizing recurring issues, you will contribute to the evolution of our products in collaboration with our Development and Product teams. This position is perfect for individuals with a keen interest in legal technology, exceptional problem-solving skills, and a commitment to growing in a supportive team environment.

About AboundAt Abound, we are on a mission to revolutionize consumer lending in the UK and beyond. By harnessing the power of advanced AI and Open Banking data, we provide equitable and affordable personal finance solutions to a wider audience. Unlike traditional lenders that predominantly rely on credit scores, we take a comprehensive view of each customer's financial landscape—considering spending habits and repayment capacity to create a more nuanced understanding of their unique financial scenario.Our model has proven effective at scale; we have successfully issued over £1.3 billion in loans, achieving superior credit performance—for every 10 defaults anticipated by the industry, we experience only 3. Remarkably, we reached profitability just 2.5 years after our inception.With over £2 billion in funding from prestigious investors such as Citi, GSR Ventures, and Deutsche Bank, we have earned recognition as one of Europe’s fastest-growing fintech companies (Sifted, CNBC). As we expand into new markets and product offerings, we seek ambitious individuals eager to learn quickly, take ownership, and grow alongside us.About the RoleWe are in search of a skilled IT Support Engineer to join our Microsoft cloud-first environment. This role bridges traditional helpdesk support and systems administration, emphasizing endpoint management, identity administration, and Microsoft 365 support. Collaborating closely with the IT Manager, you will assist in the maintenance and support of Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments. The ideal candidate will possess a proven record in modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-focused business.Key ResponsibilitiesAdminister and support Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrollment and compliance enforcement.Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.Support Windows Autopilot provisioning and endpoint lifecycle processes.Manage Microsoft Entra ID, encompassing user lifecycle management, group management, and RBAC.Assist with the configuration and ongoing maintenance of Conditional Access policies and MFA controls.

IT Support Engineer Interpath London, United Kingdom Join Interpath, a dynamic and rapidly expanding advisory firm renowned for our expertise in diverse areas including deals, advisory, and restructuring. We are committed to delivering real results for global businesses, investors, and stakeholders during critical decision-making moments. Our independence and conflict-free stance, combined with our unwavering dedication to ethical practices, truly distinguish us in the industry.Our diverse teams bring specialized technical knowledge and extensive sector experience to the table. Since our inception in 2021, we have swiftly expanded our reach across the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, and Singapore. By 2030, we aspire to be recognized as one of the world’s foremost advisory firms with a truly global presence.This role is integral to our IT function, serving as the primary on-site IT support in our London office while supporting a globally distributed business.As an IT Support Engineer, you will represent IT locally—delivering hands-on, face-to-face assistance to colleagues and ensuring a seamless technology experience within the office. This role transcends traditional ticket-driven tasks; it is ideal for someone who values relationship-building, takes ownership of issues from start to finish, and maintains a high standard of service in a professional setting.Responsibilities: Deliver on-site, face-to-face IT support as the first point of contact for all user issues and requests.Diagnose and resolve a significant volume of technical issues at first contact, minimizing escalations.Facilitate a smooth onboarding experience for new employees, ensuring all equipment and access are ready from day one.Support workplace technology including laptops, peripherals, meeting room systems, and collaboration tools.Log and manage incidents and service requests according to service management processes.Foster strong relationships with users through effective communication and proactive support.Collaborate with Service Desk and senior IT teams to address more complex issues.Maintain and enhance knowledge base documentation and standard operating procedures.Contribute to IT projects and initiatives aimed at continuous improvement, supporting local rollouts and enhancements. Values Our core values are fundamental to Interpath's culture, guiding every decision we make and interaction we have.

Role overview Watershed is hiring a Product Support Specialist in London. This role serves as the first point of contact for customers, working to resolve questions and technical issues related to Watershed’s products. What you will do Troubleshoot product issues and respond to customer inquiries Offer clear solutions and guidance to help customers get the most from Watershed’s services Support a positive customer experience, aiming to build long-term satisfaction and loyalty What matters here Strong problem-solving skills Clear, empathetic communication A focus on helping customers succeed with Watershed’s products

Ravio supports over 1,400 organizations worldwide, including names like Pipedrive, Wise, and Octopus Energy, by offering a platform for real-time salary benchmarking, pay gap analysis, and compensation reviews. The system integrates directly with clients’ HR software, providing insights across more than 100 roles in 46 countries, and draws from a live database of over 350,000 data points. The company values transparency, fairness, and a culture of shared responsibility and continuous improvement. Role overview The Tier 2 Support Engineer joins the Operations team in London, focusing on keeping Ravio’s benchmarking platform reliable and efficient. This position sits within the Product Support group, which provides technical assistance to customer-facing teams, addresses product issues, and supports the rollout of new features and core processes. What you will do Tackle complex support issues that extend beyond first-line help, such as HRIS integration failures and data pipeline problems on Google Cloud Platform. Use and refine runbooks to resolve technical challenges and maintain system stability. Collaborate with Engineering on deeper technical cases, acting as a conduit between customer concerns and product development. Update documentation to strengthen the support system and share knowledge across the team. How this role fits This role bridges customer challenges with Product and Engineering, helping Ravio’s platform improve with each issue solved. The Tier 2 Support Engineer ensures that support processes scale as the company grows, contributing to both day-to-day reliability and long-term product evolution.

Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.

Join kinly as a Senior AV TechnicianAre you passionate about audio-visual technology and looking to advance your career in a prestigious environment? We are expanding our AV team for one of our high-profile clients located in an iconic building in central London. This role offers an excellent opportunity for ambitious individuals eager to enhance their AV expertise.As a Senior AV Technician, you will play a vital role in delivering exceptional audio-visual experiences. You will be responsible for overseeing the maintenance and operation of AV systems, ensuring that all events run smoothly and exceed client expectations.Key Responsibilities:Serve as a technical resource and escalate issues effectivelyManage client escalations with professionalismOrganize logistics for deliveries, removals, and relocationsConduct daily room checks to maintain equipment readinessDiagnose faults in audio-visual and video conferencing systemsCoordinate AV events, including pre-event testingAct as the primary contact for event coordinationEngage with clients to understand event requirementsParticipate in pre-production meetings for special eventsProvide primary support for global production eventsEnhance the event experience for hosts and attendeesSet up and support video/audio conferencingInvestigate and resolve video/audio conferencing issues

Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.

Join our dynamic team at Worldwide Tech Services as a PC Support Specialist! In this part-time role, you will be crucial in providing exceptional technical support and ensuring a seamless technology experience for our clients. Your expertise will help resolve hardware and software issues, assisting users in navigating their technical challenges efficiently.

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.