Systems Analyst / Technical Business Analyst – Innovative FinTech Leader

Join a leading cloud-based fintech company at the forefront of automating the retail finance sector. Our client’s platform seamlessly integrates with numerous APIs, enhancing functionalities provided by third-party services such as credit agencies, identity verification, and banking solutions. With exceptional partnerships with the major six UK banks, they a…

Are you a detail-oriented individual with a passion for technology and project management? Join carwow as a Junior Technical Project Manager, where you will play a crucial role in our innovative projects. You will collaborate with cross-functional teams to ensure that projects are delivered on time and within budget, while also meeting our high standards of quality.

About the Role Algolia is hiring a Junior Developer Support Engineer in London. This role focuses on helping users solve technical problems and get the most out of Algolia’s products. The position offers hands-on experience supporting customers and a chance to build a foundation in the tech industry. What You Will Do Assist customers with troubleshooting and resolving technical issues Help ensure users have a smooth experience with Algolia’s products Work alongside a team that values learning and growth Who This Role Suits This position is well suited to those starting a career in technology and eager to develop new skills in a collaborative setting.

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Established in 2018, Fasanara Digital operates as the cryptocurrency division of Fasanara Capital, an FCA-authorized investment firm managing assets worth USD 5 billion. With a dedicated focus on digital assets, Fasanara Digital has emerged as one of the largest, most enduring, and top-performing market neutral funds in the industry. Our approach to trading is rigorous, technologically advanced, and scientifically driven.We are currently seeking a motivated Junior Trade Support Engineer to join our front office technology team. This is an entry-level position ideal for an enthusiastic engineer with a solid STEM background who is eager to engage with live, high-frequency trading systems. Your role will involve monitoring, investigating, and resolving real-time trading and infrastructure issues, collaborating with traders, quants, and senior engineers to ensure our systems operate seamlessly in dynamic market conditions.

About SemgrepSemgrep is a leading innovator in code security, designed to empower developers to create with confidence. Our platform enables teams to identify, flag, and resolve genuine security issues before deployment, leveraging adaptive security that evolves as they code. Semgrep provides real-time coding protection and insights, allowing developers to maintain their pace without compromising security. With its learning AI, Semgrep minimizes false positives and prioritizes actionable vulnerabilities, earning the trust of 95% of security reviewers across over 6 million findings. Our solutions significantly reduce the burden on AppSec teams, allowing them to focus on critical tasks.Founded in San Francisco and supported by top-tier venture firms including Menlo Ventures and Sequoia Capital, Semgrep is recognized by Gartner for its excellence in Application Security Testing. We are proud to serve renowned clients like Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleThe Senior Technical Support Engineer (TSE) plays a vital role within our Customer Success Organization. In this position, you will engage with existing and potential clients to swiftly diagnose, replicate, and resolve technical issues. Acting as the primary contact for support inquiries via email, Slack, and support cases, you will address challenges related to our Semgrep product suite, including Semgrep SAST, Supply Chain, and Secrets solutions. This customer-facing role offers exposure to various teams within Semgrep, such as Engineering, Product Management, and Sales, creating ample opportunities for professional growth in a dynamic environment.Location Expectations: This role is fully remote, with the requirement that the candidate is based in the UK.We value problem-solving skills over specific backgrounds. If you find this role exciting but do not meet all the criteria, we encourage you to apply!Key ResponsibilitiesAnalyze, reproduce, and resolve complex technical issues raised by customers.Manage customer inquiries from initial creation to resolution.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

In today's fast-paced business environment, purchasing software, services, and tools has become increasingly complex, even for the most innovative companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and are increasingly depending on vendors to power their operations.Founded in 2020, Zip is redefining procurement with a platform designed for simplicity and efficiency. In just four years, we've established a new category in a market valued at over $50 billion, serving industry leaders such as OpenAI, Snowflake, Anthropic, Coinbase, and Prudential to manage substantial spending efficiently.Our exceptional team hails from renowned companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a valuation of $2.2 billion and $370 million in funding from prestigious investors including Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on pioneering technology, expanding into new markets, and, most importantly, delivering unparalleled value to our customers. We invite you to be a part of our journey!As the Manager, Technical Support within our Customer team, you will play a pivotal leadership role in ensuring our customers receive prompt, precise, and technically superior support. You will lead a segment of our Technical Support organization while collaborating with our Philippines-based team to ensure global coverage, operational excellence, and service quality.You will act as a strategic liaison among Support, Product, and Engineering teams, ensuring that escalations are addressed promptly, systematic issues are detected early, and customers have a consistently exceptional experience, irrespective of their location.In this position, you will acquire in-depth knowledge across Zip’s expanding ecosystem, including Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our comprehensive workflow engine, while supporting high-profile clients like Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.Your contributions will be instrumental in scaling Zip’s growth: every process enhancement you implement will fortify the technical backbone of our global Customer organization.Your ResponsibilitiesTeam Leadership & Global CoverageLead and mentor the US Technical Support team by establishing clear performance expectations, coaching frameworks, and career development pathways.Collaborate with regional leadership to oversee the Philippines team, ensuring seamless operations and service delivery.

About JuniorAt Junior, we are at the forefront of innovation, creating powerful LLM-driven tools designed to enhance the investment research experience for private market investors. Our esteemed clientele includes several of the world's top 10 private equity and consulting firms, collectively investing billions of dollars each year. As a profitable, bootstrapped company, we have a thriving team of 28 professionals located in both London and New York City. Notably, we achieved a remarkable 10x revenue growth in 2025. Role OverviewJunior has positioned itself as the premier AI platform for consulting and private equity teams at leading firms globally. Following our 10x growth last year, we aim to triple our success this year.1) Development of GTM Systems (Core)Manage the lead → account → opportunity workflow, focusing on stages, fields, and rules.Automate processes related to routing + hygiene (deduplication, enrichment, stage/task updates).Establish consistent cadences for pipeline reviews, next-step follow-ups, and stale/renewal alerts.Ensure Attio serves as the single source of truth for definitions, naming conventions, and required fields.Create targeted and semi-templated content (such as deal-specific one-pagers and demo workspaces).2) RevOps Processes, Automation & ToolingImplement automations across platforms including Claude Co-work, Attio, Slack, email, and calendar.Oversee legal and information security processes, enhanced by cutting-edge AI tools.Maintain straightforward dashboards tracking inbound speed, conversion rates, outbound pipeline, and pilot health.Conduct monthly operational sweeps to resolve issues, simplify processes, and introduce further automation.3) SDR Execution (Targeted)Engage in prospecting and outbound initiatives targeting our ideal customer profile through Clay, LinkedIn, and Superhuman.Continuously refine high-converting messaging and outreach sequences.Schedule and qualify meetings, ensuring clear next steps are logged in Attio.Develop repeatable outbound strategies (including lists, triggers, and collateral).4) Experiments & Growth OperationsConduct 2–4 GTM experiments per month.Analyze results and convert successful strategies into SOPs and playbooks. About You2-4 years of experience in RevOps, Sales Ops, or Growth Ops.Strong analytical skills with a data-driven approach.Proficiency in automation tools and CRM systems.Excellent communication and interpersonal skills.A proactive mindset with a passion for experimentation and growth.

About JuniorAt Junior, we are revolutionizing the investment research landscape with state-of-the-art LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped organization, we take pride in our dynamic team of 24 based in both London and NYC.Discover more about our mission and values here. Role DescriptionAs a pivotal member of our Customer Success team, you will play a crucial role in ensuring our clients' success. We seek individuals who possess genuine empathy for the challenges faced by consultants and investors during due diligence work, and who can effectively demonstrate how Junior can enhance their efficiency and impact.Your responsibilities will include managing global deployments involving thousands of users, acting as the Voice of the Customer, and collaborating closely with our product team to eliminate pain points from our customers' workflows.In this role, you will:Develop and maintain robust relationships with clients, including key decision-makers at large-cap funds and consultancies, serving as their primary contact and trusted advisor throughout the onboarding and feedback processes.Oversee the execution of large-scale AI deployments for thousands of users.Transform customer feedback into actionable insights for product development, guiding our team on essential features to meet client demands.Co-create and deliver tailored training programs alongside our customers.Utilize data-driven strategies to enhance customer engagement, satisfaction, and retention.Advance into a managerial position as our Customer Success team expands.Contribute to the evolution of our team structure and the overall company culture. About YouWe are in search of a seasoned Customer Success Lead who:Has demonstrable experience in customer success roles, especially within the investment or consulting sectors.Is skilled in relationship management, with a track record of engaging effectively with senior stakeholders.Possesses strong analytical skills and the ability to leverage data for customer insights.Can effectively communicate and translate customer needs into product enhancements.Is passionate about driving user satisfaction and retention.

About JuniorAt Junior, we are at the forefront of innovation, developing advanced LLM-powered workflow tools designed to enhance investment research for private market investors. Our esteemed clientele includes the majority of the top 10 global private equity and consulting firms, and we currently facilitate the investment of hundreds of billions of dollars annually. As a profitable and bootstrapped company, we are proud to have a dynamic team of over 30 professionals based in London, New York City, and Sydney, achieving a remarkable 10x revenue growth in 2025.Explore more about our mission and values here. Role OverviewWe are searching for our inaugural Product Marketing Lead to define our positioning, messaging, and marketing strategies for Junior, targeting the world's most discerning enterprise software buyers. You will act as a vital link connecting our state-of-the-art AI product with decision-makers at prestigious consulting firms and private equity funds.In this pioneering role, you will have the chance to:Lead product launches and messaging for feature releases: Ensure new features are effectively communicated to the right audience, helping users maximize their value from Junior.Develop our content strategy: Create engaging case studies, thought leadership articles, and sales enablement resources that demonstrate tangible ROI.Shape our go-to-market strategy: Develop impactful messaging that stands out in the crowded AI landscape and resonates with sophisticated buyers by deeply understanding customer segments, market dynamics, and decision-making personas. About YouWe are looking for a strategic product marketer who possesses:5+ years of B2B product marketing experience, ideally within enterprise software, AI/ML platforms, or technology services.A deep understanding of complex sales cycles, with experience engaging sophisticated buyers who navigate 3-9 month decision-making processes involving multiple stakeholders.Fluency in AI/LLM products, with the ability to articulate the technological shifts we are experiencing and create compelling messaging around customer use cases.A tinkerer’s mindset: Experimentation with LLMs and AI tools, showcasing several examples of processes developed or improved through generative AI.

Join our dynamic team at dev2 as a Technical Support Engineer specializing in stairlifts. In this role, you will provide top-tier technical assistance to customers, ensuring their stairlift systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and guide clients through maintenance procedures.This position requires a proactive approach to problem-solving, great communication skills, and a passion for helping others. If you possess a technical background and enjoy working in a customer-focused environment, we want to hear from you!

Join our team as a Technical Support Engineer at telefonicatech! As a vital member of our Delivery Operations department, you will provide top-tier technical assistance to our clients, ensuring their satisfaction and the seamless operation of our services.Your role will involve troubleshooting technical issues, guiding clients through solutions, and collaborating with our engineering teams to enhance our product offerings. If you have a passion for technology and a strong problem-solving mindset, we want to hear from you!

Innovative Patent Litigator Are you a patent litigator with a strong technical background looking to go beyond mere billable hours? Do you aspire to influence the litigation strategy of the fastest-growing AI company in intellectual property? This is a unique opportunity to take charge of the evolution of our patent litigation product at a trailblazing firm!Join us on our exciting journey! Role OverviewWe are seeking a highly skilled and intelligent Patent Litigator to spearhead the development of our patent litigation capabilities as we introduce Charts, our groundbreaking patent litigation product.You will become part of the most agile, talent-rich, and fast-paced legal team in London.Your key responsibilities will include:Conducting comprehensive infringement and validity analyses across various technical fields.Offering litigation risk assessments and developing strategic recommendations for clients leveraging our platform.Collaborating closely with engineering and AI teams to optimize litigation workflows within Charts.Facilitating seamless transitions from patent prosecution to litigation throughout the IP lifecycle.Driving product innovation by translating legal insights into impactful platform features.Managing relationships with external counsel and overseeing multi-jurisdictional matters. Your ProfileAs our inaugural Patent Litigator, you will bring significant experience managing complex patent disputes, ideally gained through roles as an associate or senior associate at prestigious litigation firms.Minimum of 3 years' experience as an associate or senior associate in patent litigation.Technical background is essential—preferably a patent attorney transitioned into patent litigation (open to all technical fields: life sciences, electronics, mechanical, etc.).Smart, driven, and proactive—thriving in fast-paced and dynamic environments.Experience with top-tier patent litigation firms (e.g., Quinn Emanuel, Kirkland & Ellis, or similar).Demonstrated strong analytical and strategic thinking skills, with the ability to dissect complex technical and legal challenges.Must be based in London.Preferred qualifications:Experience in both life sciences and non-life sciences patent matters.

Senior Technical Support EngineerLocation: London (Hybrid)About SwapAt Swap, we are revolutionizing the landscape of modern commerce through our AI-native platform, which seamlessly integrates backend operations with innovative storefront experiences.Designed for brands eager to sell anything, anywhere, Swap centralizes global operations and empowers intelligent workflows, enabling businesses to make informed decisions with real-time data. Our comprehensive range of products includes solutions for cross-border transactions, tax management, returns handling, demand planning, and our state-of-the-art agentic storefront, providing merchants with full transparency and the confidence to act decisively.We are committed to fostering a workplace culture that champions clarity, creativity, and shared ownership as we redefine the future of global commerce.About the RoleAs a Senior Technical Support Engineer, you will serve as the principal technical liaison for complex customer issues, engaging with both frontend and backend systems, integrations, and data pipelines. This role is hands-on and customer-oriented, emphasizing in-depth troubleshooting, guiding technical implementations, and collaborating closely with Engineering, Product, and Customer Success teams to ensure swift resolutions and continuous improvements.You will tackle real-world challenges, enhance documentation and tools, and relay customer insights back into our product development. To excel in this position, you will need exceptional problem-solving abilities, clear and empathetic communication skills, a sense of ownership, curiosity, and the aptitude to juggle multiple priorities in a dynamic environment.Key ResponsibilitiesAct as the primary technical contact for customer-reported issues and provide assistance to merchants using Swap’s services.Investigate, triage, and resolve issues across frontend, backend, integrations, and data pipelines.Utilize logs, API responses, system behavior, and internal tools to diagnose root causes effectively.Guide customers through troubleshooting steps with friendly and actionable advice.Maintain comprehensive records of known issues, resolutions, and workarounds.Assist customers with technical setup, including APIs, webhooks, data pipelines, and system configuration.Support the deployment of custom workflows and integration patterns that align with Swap’s infrastructure.Provide assistance to customers utilizing e-commerce platforms such as Shopify and similar ecosystems.

About PMGRecognized as one of the Ad Age Best Places to Work for 11 consecutive years and featured in Fast Company Best Workplaces for Innovators since 2022, PMG is a pioneering global marketing services and technology firm dedicated to empowering individuals and brands to realize their full potential. Our commitment to collective achievement drives us to leverage innovative business strategies, creative solutions, data insights, and our proprietary operating system, Alli, in delivering exceptional digital experiences and media strategies.With a diverse team of over 900 professionals worldwide, we collaborate with leading brands such as Apple, Nike, Sephora, and more, executing campaigns across more than 85 countries.Your RoleAs a Technical Product Support Engineer III at PMG, you will play a pivotal role in enhancing the user experience of our proprietary platform, Alli. Collaborating with product managers, engineers, and technical operations teams, you will ensure that every support interaction is seamless, informative, and solution-focused.You'll connect with various teams across the organization—from media teams executing campaigns to developers implementing new features to client strategy partners utilizing the platform's insights. Your ability to translate user inquiries into actionable insights and improvements will be vital in bridging the gap between users and developers.If you are passionate about solving technical challenges, leveraging feedback for enhancements, and helping others achieve success, you will thrive as a Technical Product Support Engineer III.Key ResponsibilitiesAct as the primary contact for platform support, troubleshooting technical issues, answering inquiries, and ensuring users leave with clear understanding and confidence.Manage and enhance support workflows within our service desk, optimizing intake forms, ticket routing, and SLAs to ensure efficient resolution processes.Collaborate with product, engineering, and operations teams to escalate complex issues, conduct root cause analysis, and initiate ongoing platform improvements.Develop and maintain automation solutions and self-service tools to empower users in resolving common issues swiftly and independently.Utilize dashboards and reporting tools to monitor performance and identify areas for enhancement.

Who Are We?Postman stands at the forefront of the API revolution, serving over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals around the world to foster an API-first ecosystem by simplifying the API lifecycle and enhancing collaboration—enabling users to build superior APIs with greater speed.Based in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore—the birthplace of Postman. As a privately held company, we are backed by leading investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our vision at Postman.The OpportunityWe are on the lookout for a Technical Support Engineer to join our dynamic team, delivering exceptional service for a globally recognized SaaS company with millions of users. In this role, you will engage with customers—both technical and non-technical—across various support channels, including phone support. Familiarity with programming languages such as JavaScript, Node.js, and PHP is highly advantageous. We encourage you to apply even if you don’t meet every requirement; we value diverse backgrounds, including those without prior customer-facing experience.Location requirement: We are seeking candidates located in London, UK.Timezone alignment: This role operates on London time (GMT/BST).

About Pogust GoodheadPogust Goodhead is a premier law firm committed to delivering justice for individuals and communities impacted by corporate misconduct. Our dedicated team focuses on high-stakes group litigation cases, striving to hold powerful entities accountable.We foster a collaborative work environment that encourages personal development and offers flexible working conditions to maintain a healthy work-life balance.About the RoleWe are looking for a skilled Associate to join our Group Litigation team in London. This is a unique opportunity to engage in some of the UK’s largest and most significant group litigation cases, representing thousands of clients seeking accountability from major corporations.Your role will involve managing intricate cases, providing client advice, and collaborating with a talented team to craft effective litigation strategies.Working at Pogust GoodheadAt Pogust Goodhead, we take pride in our mission to pursue justice for those affected by corporate wrongdoing. Our workplace culture is rooted in collaboration, equality, and fairness, ensuring that we uphold our values in every aspect of our work.

HeartFlow, Inc. is at the forefront of medical technology, innovating the diagnosis and management of coronary artery disease, the leading cause of death globally. Our flagship product, the HeartFlow FFRCT Analysis, is an AI-powered, non-invasive cardiac test that creates a color-coded, 3D model of a patient’s coronary arteries. This model provides insights into how blockages affect blood flow to the heart, aligning with the ACC/AHA Chest Pain Guidelines. We are proud to be the first integrated heart care solution that aids clinicians in identifying stenoses (RoadMap™Analysis), assessing coronary blood flow (FFRCTAnalysis), and characterizing coronary atherosclerosis (Plaque Analysis). As our product line expands, we invite you to be part of a team dedicated to revolutionizing precision heart care.HeartFlow, Inc. (HTFL) is publicly traded and has garnered international acclaim for our advancements in healthcare. We are endorsed by medical societies around the globe and are cleared for use in the US, UK, Europe, Japan, and Canada, having positively impacted the lives of over 500,000 patients worldwide.Position Overview: The Technical Solutions Analyst plays a pivotal role as a technical consultant and Tier 3 support expert for HeartFlow’s non-invasive FFRct diagnostic technology. This hybrid position acts as a vital link between our sophisticated SaaS platform and clinical customers, requiring profound expertise in Healthcare IT (HIT), networking, and systems engineering to facilitate complex implementations and drive product enhancements.

Join our dynamic team as an Operations and Regulatory Support Analyst, where you will play a pivotal role in ensuring compliance and operational excellence within a regulated financial landscape. This position is vital for aligning customer outcomes with FCA Consumer Duty principles, managing outsourced service providers, and serving as a subject matter expert in complex wallet-related fraud matters.The ideal candidate will demonstrate a solid regulatory understanding, operational rigor, and extensive hands-on experience in banking, payments, or a closely regulated field.Key ResponsibilitiesOversight & Regulatory ComplianceDevelop, implement, and uphold customer support oversight frameworks that meet FCA Consumer Duty standards and internal risk guidelines.Assess customer outcomes, perform routine assurance checks, and pinpoint risks or gaps in service delivery.Compile oversight reports and documentation to support internal governance, audits, and regulatory assessments.Outsourcing & Vendor ManagementOversee outsourced customer support providers, ensuring compliance with regulatory, contractual, and performance standards.Establish, monitor, and analyze KPIs, such as complaint volumes, resolution timelines, quality metrics, and customer satisfaction scores.Conduct regular performance evaluations with suppliers, fostering continuous improvement and remediation as necessary.Technical SME & Fraud EscalationServe as an escalation point and technical expert for intricate wallet-related fraud cases.Execute thorough investigations, perform root cause analyses, and conduct trend assessments to bolster fraud prevention and control measures.Work closely with Fraud, Risk, Compliance, and Product teams to enhance controls and safeguard customer interests.Stakeholder & Risk CollaborationCollaborate with Compliance, Legal, Risk, Operations, and Customer Experience teams to ensure consistent regulatory interpretation and application.Assist in the development of policies, training, and guidelines for customer support teams and suppliers regarding regulatory and conduct expectations.