Operations Manager at relay | London

Role overview relay is hiring an Operations Manager for its London Sort Centre. This on-site role focuses on improving operational efficiency and keeping daily activities running smoothly. What you will do Lead and manage a team at the London Sort Centre Streamline processes to improve performance Support the achievement of operational targets and goals

About NevisNevis is pioneering the world’s first AI wealth management platform, achieving remarkable growth in just 9 months with over $50 billion in assets under management. We are set to surpass $100 billion by year-end and are supported by top-tier investors, having raised $40 million from Sequoia Capital, ICONIQ and Ribbit, making us one of Europe’s fastest-growing Series A startups.The RoleWe are seeking a proactive IT Operations Manager to be the primary owner and contact for all internal IT operations at Nevis. This pivotal role is essential for ensuring a secure, compliant, scalable, and reliable IT environment that supports both our business and engineering teams.You will oversee all aspects of IT operations, including identity and access management, device and vendor management, onboarding/off-boarding, and security compliance processes (SOC), collaborating closely with Engineering, Security, and People teams.What You’ll DoServe as the primary point of accountability for IT operations across Nevis.Manage Google Workspace (GSuite) administration, focusing on user lifecycle, access controls, and security configurations.Oversee user access and identity management across all internal systems, enforcing least-privilege access principles.Lead the end-to-end onboarding and off-boarding processes, working collaboratively with People and Engineering teams.Oversee endpoint and mobile device management (MDM) for laptops and mobile devices, ensuring adherence to security standards and effective lifecycle management.Execute IT security policies and compliance requirements, including SOC (SOC 2) controls.Manage compliance tools such as Vanta, overseeing evidence collection, control monitoring, and audit preparation.Act as the central IT partner for the Engineering team, balancing tooling and access needs with security and compliance requirements.Manage relationships with IT and security vendors, including selection, renewals, licensing, and performance management.Develop, maintain, and enforce IT policies, procedures, and documentation.Handle IT incident management, troubleshooting, and escalations to minimize business disruption.

Role: Senior Operations ManagerReports to: Deputy Head of SpaceLocation: Magazine London and Silverworks IslandContract Type: Full Time, Permanent (42.5 hours per week)About Us:At Broadwick, we are an innovative international company based in London, dedicated to the creation, development, ownership, and operation of a remarkable variety of venues, spaces, events, and experiences. Our mission is to transform how individuals engage with music, art, culture, and recreation through the reimagining of traditional spaces.With a rich history rooted in music, we successfully managed a portfolio of 20 global festivals until 2019. Since then, we have shifted our focus towards expanding our outstanding venues, which include Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City, and Magazine London.Our collective ambition is to challenge the status quo and enrich the cultural landscape by merging visionary thinking, innovative ideas, and commercial expertise to craft unforgettable spaces and experiences for discerning audiences in captivating locations.About Our Venues:Magazine London is among the largest purpose-built dry hire and hybrid venues in the capital. Designed with functionality in mind, it serves as a blank canvas with stunning views of the city skyline, featuring top-notch technical infrastructure, staging, and facilities. The venue can host up to 5,000 guests internally and offers additional external areas, making it an exceptional locale for performances, dinners, conferences, exhibitions, filming, fashion shows, and ticketed cultural events.Our team primarily operates from Magazine London, while also managing the commercial aspects and external hires for Silverworks Island. This waterside festival site in Newham is renowned for its summer music events, alongside providing spaces for cultural activations, filming, and unit bases.In this role, you will lead the planning and delivery of live events at Magazine London and support the management of external hires, filming bookings, and unit bases at Silverworks Island.What We Seek:We are in search of a highly skilled and dynamic Senior Operations Manager to join our team at Magazine London and Silverworks Island. This multifaceted role requires a confident, personable individual who is hands-on and possesses experience in a similar venue or as a Head of Event Operations in a smaller setting.Your responsibilities will encompass managing a diverse range of hires, including corporate events, high-capacity B2C activations, filming, and broader venue operations. Flexibility and adaptability are crucial, as working hours will vary weekly, particularly during live music events.

Join Lottie as a Commercial Operations Manager, where you will play a crucial role in enhancing operational efficiency and driving strategic initiatives. You will collaborate with cross-functional teams to optimize processes and ensure alignment with business objectives. Your insights will shape our operational strategies, leading to improved performance and growth.

At CoMind, we are pioneering groundbreaking non-invasive neuromonitoring technologies that promise to revolutionize clinical brain monitoring. By joining our team, you will contribute to the development of state-of-the-art solutions that enhance the diagnosis and treatment of brain disorders, ultimately improving and saving lives worldwide.The Role:The R&D division at CoMind encompasses experimental and translational optics, data science, machine learning, and clinical research, operating at the confluence of cutting-edge technology, applied science, and medical innovation.As the Senior Program Manager for R&D, you will be integral in guaranteeing the effectiveness, coherence, and operational excellence of our research and development initiatives. Reporting directly to the Chief Scientific Officer, you will serve as a key operational partner, collaborating closely with R&D managers and senior stakeholders throughout the organization.This senior, hands-on position emphasizes portfolio-level program leadership rather than focusing on individual project delivery. You will be tasked with translating scientific strategies into well-structured research programs, ensuring clear objectives, timelines, deliverables, and informed decision-making, all while preserving the exploratory spirit crucial for high-quality research.As CoMind enters a rapid phase of scientific and clinical scale-up, your role will be central to ensuring our R&D team operates with clarity, discipline, and the highest standards without stifling scientific creativity or rigor.Please note that this role requires in-office presence 5 days per week.Responsibilities:Lead the planning, coordination, and execution oversight of CoMind’s R&D program portfolio, encompassing optics, data science/machine learning, and clinical research support.Collaborate closely with the Chief Scientific Officer to translate scientific strategies and priorities into coherent, actionable research programs with defined milestones, dependencies, and success criteria.Function as a senior operational partner and proxy to the CSO, representing R&D in internal forums and assisting in the preparation for executive and external-facing meetings.Empower R&D managers by providing the necessary structure, tools, and processes to enhance planning, prioritization, and execution across teams.Establish and maintain effective research...

Position: AV Technical Operations ManagerContract Type: Permanent & Full-timeWorking Hours: 08:30-17:30 with flexibility for live eventsSalary: £60,000 - £68,000 based on experience, inclusive of company benefits.Interview Process: Two stages (Virtual and In-person)Join Yorktel-Kinly, a global leader in collaborative technology, systems integration, and managed services. Our mission is to revolutionize workspaces, streamline complexity, and empower our workforce. Our expertise encompasses AI-driven room monitoring, round-the-clock support, and a distinct enterprise service layer, granting us enhanced agility, efficiency, and precision.With 27 offices spanning 11 countries, a dedicated team of 1,600 professionals, 900 specialized accreditations, over 40 years of industry experience, and a client base of 2,500, we are committed to providing scalable, secure, and sustainable solutions worldwide.We are excited to welcome a skilled Audio Visual professional to our prestigious client site, where you will play a vital role as a best-in-class Level 3 Audio Visual Operations Manager.In this pivotal position, you will ensure the seamless, high-quality, and efficient delivery of AV services in a dynamic, tech-driven setting. This role demands strong technical expertise, effective leadership, and exceptional organizational skills to oversee daily operations, implement governance, and foster accountability within the team.A crucial aspect of your responsibilities will be to utilize your comprehensive understanding of Yorktel-Kinly's services and resources to proactively identify areas for enhancing the client's AV offerings.As a key point of contact, you will support the client AV Manager in maintaining operational consistency and upholding high standards across all UK Audio Visual operational services.Key Responsibilities:Identify opportunities to address service gaps or improve the client’s existing AV offerings.Assist the client AV Manager, responsible for UK Audio Visual Operations.

Join our team as a Technical Support Engineer at telefonicatech! As a vital member of our Delivery Operations department, you will provide top-tier technical assistance to our clients, ensuring their satisfaction and the seamless operation of our services.Your role will involve troubleshooting technical issues, guiding clients through solutions, and collaborating with our engineering teams to enhance our product offerings. If you have a passion for technology and a strong problem-solving mindset, we want to hear from you!

Runway East is looking for a Director of Operations to lead its London portfolio. This senior role covers full operational oversight for 8-10 sites across the city, with responsibility for team leadership, member experience, and site profitability. Work arrangement Based in London, UK At least 1 day per week in the Covent Garden office 2-4 days per week at other London locations of your choice 0-1 day per week working from home This position reports directly to Sophie Marsh, COO. What you will do Oversee daily operations for 8-10 London sites Lead and develop a team of General Managers and Community Associates Take full ownership of the P&L for the London portfolio Set and maintain high standards for member experience and team performance Drive site profitability and operational excellence What we look for Strong motivator who brings energy and enthusiasm to the team Celebrates achievements and uplifts team spirit Challenges complacency and fosters a high-performing culture Experience managing other managers, such as General Managers, site leads, or area managers Comfortable leading through others without micromanaging Runway East is a certified B Corp focused on flexible workspaces and sustainable growth for ambitious businesses. The company values service, attention to detail, and a sense of ownership throughout its operations.

Houst is seeking a Senior Operations Manager (Channels) based in London. This position centers on shaping and executing operational strategies across a range of channels. The goal is to enhance performance and maintain reliable daily services. Role overview This manager leads efforts to improve productivity and efficiency throughout the organization. The role involves overseeing day-to-day operations, identifying areas for improvement, and ensuring services continue without interruption. Key responsibilities Guide operational strategy across multiple channels Drive initiatives that raise productivity and efficiency Monitor and support daily service delivery Location This role is based in London, England, United Kingdom.

At UnlikelyAI, we are pioneering the future of artificial intelligence, crafting solutions that are dependable, precise, and transparent. Our neurosymbolic technology synergizes the capabilities of large language models (LLMs) and generative AI with traditional symbolic methods, resulting in hallucination-resistant AI tailored for high-trust applications.The RoleWe are seeking a dynamic Technical Product Manager to spearhead our platform strategy and execution. This hands-on position demands profound technical expertise, analytical thinking, and a successful track record working with intricate enterprise clients.You will operate at the intersection of advanced AI technology and genuine enterprise requirements, adeptly transforming vague customer needs into well-defined product strategies while keeping a holistic perspective across diverse customer segments.This role transcends mere engineering specifications; it’s about utilizing your technical depth to establish realistic requirements, guide product roadmaps, and derive clarity from complexity.What You'll DoYou will take ownership of the developer platform product from inception to launch:Conduct customer discovery sessions with enterprise clients, accurately extracting functional requirements from ambiguous needs and converting them into actionable product strategies.Craft a product vision and roadmap that harmonizes individual customer requests with wider platform scalability and long-term strategic objectives.Utilize your extensive technical understanding of AI and platform development to set realistic requirements (e.g., comprehending ML accuracy limitations to prevent setting unattainable targets).Navigate complex stakeholder dynamics across engineering, sales, research, and leadership, constructively challenging decisions as necessary.Produce comprehensive product documentation (PRDs, specifications, strategy documents) that synthesizes research and stakeholder input with analytical precision.Collaborate closely with engineering teams, comprehending the line between requirements and implementation without over-specifying solutions.Steer through enterprise sales cycles and multi-stakeholder complexities while upholding the product vision against competing demands.What We're Looking ForEssential:A technical degree (computer science, engineering, or related field) with prior experience in a technical role.

Datadog is seeking a Technical Account Manager 3 to join the team in either London or Dublin. This role centers on helping customers realize the full potential of Datadog’s monitoring solutions by offering expert guidance and building lasting relationships. Key Responsibilities Guide customers through the integration of Datadog products within their technology environments. Provide tailored technical advice based on each client’s requirements and challenges. Serve as the main point of contact for ongoing customer relationships, ensuring consistent communication and support. Lead onboarding efforts for new clients, helping them get started smoothly with Datadog’s tools. Offer recommendations on best practices to promote effective product adoption and long-term customer success. Location This position is available in Dublin, Ireland or London, United Kingdom.

Ekimetrics specializes in helping organizations strengthen their marketing and operations by applying AI and analytics. Since 2006, the company has brought together business knowledge and technology to support clients across four main areas: marketing and commercial effectiveness, customer analytics, operational excellence, and ESG & sustainability. With offices in Paris, London, New York, Hong Kong, and Shanghai, Ekimetrics develops custom solutions that turn data into practical business outcomes. Teams focus on adapting technology and services to fit each client’s specific needs. The company is dedicated to responsible AI, working to ensure its solutions create meaningful, scalable impact while upholding core values.

Corgi Insurance is growing quickly across the EU and UK, with the London office playing a key role in this expansion. As an Operations Manager, the position works side by side with the Vice President of Operations and senior leaders, covering a broad set of responsibilities that support both the core business and new market entry. Key Responsibilities Manage daily organizational and administrative operations, especially those tied to EU expansion. Take on a variety of ad-hoc operational tasks for both the established startup and new business entities. Lead assigned projects from start to finish, escalating issues only when necessary. Support the operational needs of the London office and contribute to ongoing growth initiatives. What We Value Energy and drive to thrive in a startup setting. Collaborative attitude and openness to handling diverse tasks. Comfort with ambiguity and working without rigid guidelines. Reliability, trustworthiness, and clear communication. Motivation to deliver results and demonstrate impact through concrete achievements. Work Culture Quick decision-making, with a focus on action over perfection. Periods of high intensity, balanced by consistent effort throughout the year. Team members are expected to propose solutions, not just raise challenges. Strong performers help set the pace and expectations for the team. This role is ideal for those who want to build and contribute meaningfully. Behaviors That Do Not Fit Office politics or negative gossip. Taking feedback personally instead of using it for growth. Adding complexity where simplicity is possible. Missing deadlines after making a commitment. Additional Details Based in London, with options for on-site or hybrid work. Significant focus on EU and UK expansion projects. Compensation: £55,000 to £90,000 base salary, plus equity.

Join Cohere as a Technical Program Manager focused on AI delivery for the Public Sector and Defence sectors across the UK and EMEA. In this pivotal role, you will spearhead cutting-edge AI initiatives that enhance government and defence operations.Your responsibilities will include coordinating cross-functional teams, managing project timelines, and ensuring the successful implementation of AI solutions tailored for public sector needs.

Navigating the complexities of spend management can be challenging. At Pleo, we are revolutionizing this process with innovative spend solutions that streamline financial management, empowering both finance teams and employees. Our mission is to help businesses 'go beyond' expectations.The name 'Pleo' signifies 'more than you'd expect', and this principle has been pivotal to our success over the past decade.As we embark on an exciting phase in our journey, we recognize the impact of every decision on our 40,000+ customers and our overall success. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and continually pushing boundaries with a respectful and ambitious mindset. Our diverse team of over 850 professionals from more than 100 nationalities is dedicated to shaping the future of business spending.Role OverviewWe are in search of a GTM Operations Manager to join our GTM Strategy & Programs team. This role is crucial in optimizing sustainable revenue through a focus on retention, customer success, and new business go-to-market strategies. You will operate at the nexus of GTM strategy, revenue operations, and technology, transforming concepts into actionable plans. Your responsibilities will include identifying opportunities for improvement in customer and revenue processes, designing data-driven solutions, and developing the operational systems necessary for their launch and growth. While your primary focus will be on Customer Success, you will engage across the entire GTM lifecycle.This position transcends traditional operations roles; you will embody a GTM Engineer mindset, integrating systems thinking, automation, AI, and experimentation to translate strategy into scalable execution. You will also enhance GTM capabilities across teams through coaching and sharing best practices. If you thrive on diagnosing intricate challenges, constructing modern GTM frameworks, and delivering tangible business outcomes, this role offers significant ownership and influence.Collaboration and ReportingYou will report directly to the Director of GTM Strategy & Programs and be part of the Revenue Operations team at Pleo. Collaborating closely with Revenue Operations, Customer Success, Commercial Product, and Data teams, you will serve as a GTM operator and strategic partner, linking teams, systems, and insights throughout the customer journey.

Join Samba TV, a pioneering company that tracks streaming and broadcast video globally using our innovative data and technology. Our mission is to revolutionize the viewing experience for all. By leveraging our extensive data, we empower media companies to connect with their audiences for new shows and movies, while also enabling advertisers to engage viewers and accurately measure their reach across various devices. Our unique narrative is shaped by a rich cultural perspective informed by a vast global footprint of data and AI-driven insights.Position OverviewWe are in search of a dynamic and experienced IT Operations Manager to take the lead at our West Coast offices in San Francisco and Los Angeles. This position is tailored for an IT professional with extensive expertise who can independently oversee the complete spectrum of corporate IT activities at these locations — including end-user support, device management, identity and access management, office infrastructure, and compliance with security protocols. The IT Operations Manager will act as a subject matter expert in various IT domains, functioning autonomously on a daily basis while receiving strategic guidance from the VP of Technology Operations.As the sole point of responsibility for all IT-related matters at your sites, you will ensure that everything runs seamlessly. Whether it’s providing a new laptop for an employee on their first day, fixing a conference room AV system, resolving Okta access issues, or compiling audit evidence — you will be at the forefront. This role is perfect for a versatile IT professional who thrives on diverse challenges, takes pride in complete ownership, and wishes to be the key figure ensuring operational continuity in the office.

Latent Labs is seeking a seasoned Technical Programme Manager to spearhead the planning, execution, and successful delivery of intricate scientific and technical programs. In this pivotal role, you will bridge our machine learning research, wet lab operations, and external partnerships, ensuring cross-functional initiatives are aligned and deliver significant impact. This opportunity is perfect for individuals who thrive in dynamic, multidisciplinary settings and possess a proven ability to impose structure on ambitious, research-oriented projects.About UsAt Latent Labs, we are pioneering cutting-edge models that understand the core principles of biology. Our team is driven by curiosity and a commitment to scientific excellence. Prior to establishing Latent Labs, our team was instrumental in co-developing DeepMind's Nobel Prize-winning AlphaFold, inventing latent diffusion, and creating groundbreaking lab data management systems alongside high-throughput protein screening platforms. Here, you will collaborate with some of the brightest minds in generative AI and biology.We value interdisciplinary exchange, continuous learning, and collaboration. Our team retreats foster a culture of trust between our London and San Francisco locations.We are on the lookout for innovative thinkers eager to tackle complex challenges and maximize positive global impact. Join us in our ambitious moonshot mission.

About Wayve Wayve, founded in 2017 and based in London, develops Embodied AI technology for automated driving. Our AI software and foundational models help vehicles understand and navigate complex environments. We work with automakers to support the shift from assisted to fully automated driving, focusing on intelligent, mapless, and hardware-agnostic solutions. We value diversity and inclusion, welcoming people from all backgrounds and experiences. Our team learns quickly, adapts to new challenges, and works together to create safer, smarter mobility solutions. Role Overview: Technical Operations Specialist The Technical Operations Specialist joins the Technical Operations team as a key connector between Science, Product, Engineering, and Operations. The role suits someone who thrives in high-growth settings and has experience turning technical strategies into practical field operations. What You Will Do Lead testing and demonstration projects across global operations, including roadshow campaigns, customer-specific initiatives, and on-road validation. Work cross-functionally to build structured feedback loops between field operations and development teams. Support Wayve’s transition from research and development to a delivery-focused commercial autonomous vehicle organization, ensuring smooth execution for customers and partners. Workplace and Culture Wayve fosters a respectful and equitable workplace. We celebrate diverse perspectives and support each other in making a real impact. Every team member’s contributions matter here. Location London

Serverfarm operates data centers across more than 45 countries, supporting major technology and hyperscale clients. With over 750 locations, the company continues to expand, especially as AI and cloud adoption increase demand for data center capacity. In 2023, Serverfarm joined Manulife Investment Management and introduced the InCommand platform. Role overview The Technical Manager - Data Center Operations (ICT) is based in London and leads both technical operations and project delivery within the data center. This position combines hands-on technical work with operational leadership and project management, focusing on rack deployment, structured cabling, and infrastructure projects. The manager is responsible for making sure the data center uses space, power, and connectivity efficiently while maintaining high standards for safety, quality, and customer satisfaction. Day-to-day, this role oversees installations, relocations, and modifications in the data hall, ensuring all activities run smoothly in a mission-critical setting. What you will do Lead technical operations and execute projects within the data center Oversee rack deployment and structured cabling work Manage infrastructure initiatives to optimize space, power, and connectivity Maintain safety, quality, and customer satisfaction standards Direct installations, relocations, and modifications in the data hall Balance hands-on technical tasks with leadership and project management responsibilities Why join Serverfarm? Be part of the global digital infrastructure evolution Work in an international company positioned for significant growth Develop new skills and advance your career as the company expands Contribute to the future of sustainable data centers

About Us SharkNinja is a globally recognized product design and technology firm, boasting a diverse portfolio of highly-rated lifestyle solutions that significantly enhance the lives of consumers in homes worldwide. Under the trusted banners of Shark and Ninja, our company has a solid history of delivering groundbreaking innovations, resulting in the launch of numerous consumer products across various categories, thereby driving substantial growth and increasing our market share. Headquartered in Needham, Massachusetts, we employ over 4,100 associates and our products are available through major retailers, both online and offline, as well as through global distributors. About the RoleSharkNinja is on the lookout for a highly motivated Senior Technical Project Manager (TPM) to join our New Product Development (NPD) group within the Engineering team. Serving as the pivotal connection across the organization, you will synchronize project direction, crucial decisions, and priorities spanning multiple business functions.In collaboration with Design Managers and Engineers, you will share the responsibility of successfully bringing new products to market. While engineering teams focus on the delivery of solutions, you will take the lead on defining 'what' is delivered, ensuring the right product is developed at the right time, with full stakeholder alignment.Your accountability will be to introduce best-in-class, five-star products to the market, ensuring global teams remain aligned, timelines are adhered to, and risks are effectively communicated and managed.What You Will DoLead cross-functional alignment on project direction, ensuring teams are unified towards a common product vision.Own and drive project scope, ensuring the 'what' is clearly defined and delivered.Collaborate with Design Managers and Engineers to successfully launch NPD products.Develop and maintain project schedules, ensuring milestones are achieved and retailer timelines are met.Keep global teams informed on project status, key risks, and critical decisions.Facilitate communication across technical and non-technical teams, translating complex challenges clearly.Support technical discussions and contribute to problem-solving as necessary.