Talent Pool - Senior Software Engineer - Spain

Are you ready to take your software engineering career to the next level? Join dLocal as a Senior Software Engineer and become part of an innovative team that empowers global brands to seamlessly collect payments in over 40 emerging markets. In this talent pool, you can express your interest in future opportunities within our IT Team. We are looking for pass…

Dandy is revolutionizing the extensive and outdated dental sector, a market valued at over $200 billion. Supported by top-tier venture capital, we are on a bold mission to simplify and modernize all aspects of dental practices through innovative technology. As we broaden our global footprint, Dandy is developing the ultimate operating system for dental offices worldwide, equipping clinicians and their teams with cutting-edge technology, innovative solutions, and unparalleled support to enhance their practices, empower their staff, and improve patient care.Position OverviewDandy seeks a Clinical Support Trainer & Customer Experience Specialist in Removables to lead clinical adoption and elevate customer satisfaction as a fundamental part of our new market launch team. This hybrid role fuses impactful training with expert clinical support, ensuring dental practices embrace digital workflows confidently while receiving guidance on complex cases.As the localized clinical authority, you will conduct live onboarding sessions, coach clinicians through digital workflows, and troubleshoot technical clinical issues. This role demands high autonomy and impact, influencing customer success, market readiness, and long-term digital integration.The position involves up to 50% travel for in-practice training and support.Your ResponsibilitiesTraining Delivery & Adoption CoachingFacilitate tailored and impactful onboarding sessions (both virtual and in-practice) to boost clinician confidence in scanning and digital workflows.Observe workflows and offer real-time coaching to reinforce best practices and enhance scan quality.Promote early digital adoption by identifying and eliminating clinical and workflow obstacles, helping practices establish robust habits.Adapt global training materials to fit regional workflows, terminology, and regulatory requirements.Establish trust with clinicians and practice teams, guiding them to translate training into consistent and successful digital cases.Clinical Support & Case Quality ExpertiseAct as the senior clinical escalation point for intricate cases, providing clear guidance through chat, phone, video, and email.Resolve clinical, scanning, and technical issues comprehensively, offering solutions that enhance both quality and clinician confidence.Evaluate scan and case quality against established benchmarks, ensuring high standards are met consistently.