Customer Care Specialist - Client-Facing Operations

HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and …

Much Prosperity Trading International Inc. seeks a Treasury Assistant based in Manila. This position plays a key role in supporting the treasury team’s daily financial operations and helps keep transaction processes running smoothly. Key responsibilities Assist with cash management activities Monitor and record financial transactions Support the treasury team with routine tasks to maintain financial efficiency Role overview The Treasury Assistant works closely with the treasury team, focusing on day-to-day financial tasks. Attention to detail and reliability are important, as the role involves monitoring transactions and helping ensure accurate records.

Role overview Oliver seeks a Senior Project Manager specializing in Generative AI to join the team in Manila, Philippines. This position leads strategic projects that apply advanced AI technology to enhance processes and outcomes across various sectors. What you will do Lead AI-focused projects from initial planning through final delivery Collaborate with cross-functional teams to achieve project objectives Manage project schedules, tracking progress and coordinating key milestones Ensure deliverables align with quality expectations and business goals Impact This role plays a key part in shaping how Oliver creates and applies AI-driven solutions.

Schréder is seeking a Senior Lighting Designer based in Manila. This role centers on crafting lighting solutions for commercial projects, balancing visual appeal with practical performance. Collaboration is key: the position involves close work with architects, engineers, and other project stakeholders to ensure each design aligns with project objectives and enhances the built environment. Key Responsibilities Design lighting systems for commercial spaces, focusing on both aesthetics and energy efficiency. Collaborate with architects and engineers to incorporate lighting concepts into overall project plans. Lead design meetings and present ideas to clients and internal teams. Support project proposals by offering technical insight and creative direction. Mentor junior designers, sharing knowledge and supporting their development. Requirements Portfolio showcasing lighting design skills and creative problem-solving. Previous experience working on commercial lighting projects. Current understanding of lighting technologies and sustainable design methods. Clear communication skills with both technical and non-technical audiences. Motivation to explore new ideas and contribute to evolving lighting design standards.

Join Nice Ltd. as a Professional Services Engineer focused on Implementation, where your expertise will be pivotal in driving successful project delivery and enhancing client satisfaction. You will collaborate closely with cross-functional teams to facilitate the integration of our solutions.

Founded in 2004, OLIVER stands as the world’s first and only specialist in crafting, establishing, and managing tailored in-house agencies and marketing ecosystems for brands. With a partnership spanning over 300 clients across more than 40 countries, our innovative model amplifies creativity and operational efficiency, enabling us to provide customized solutions that deeply resonate with target audiences. As a proud member of The Brandtech Group, we are leading the charge in harnessing state-of-the-art AI technology to transform how we create and deliver our work. Our AI solutions not only enhance efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to achieve groundbreaking and influential outcomes. 

Location and Work Arrangement This Salesforce Business Systems Analyst (Integrations & Cross-Platform) position is based in Manila, Philippines. The role follows a hybrid setup, with at least one day per week required onsite at Arthaland Century Pacific Tower, 5th Avenue, BGC. Working Hours Standard hours for this role are 12:00 AM to 9:00 AM Philippine Time (PHT). About Point Digital Finance Mission-driven work: Point focuses on making homeownership more valuable and accessible. The team’s work helps homeowners access their wealth and pursue financial goals. Strong financial backing: The company has raised over $175 million from investors including Andreessen Horowitz, WestCap, Greylock, and Prudential. Product impact: Point serves over 20,000 customers, maintains a 4.7 Trustpilot rating, and holds an A+ from the BBB. Positive workplace: Point is a Certified Great Place to Work and recognized as a Fortune Best Workplace in the Bay Area. Collaborative culture: The company values flexibility, in-person connection, and cross-functional teamwork. Role Overview The Salesforce Business Systems Analyst will help improve the tools and processes used by Point’s account management and support teams. This role covers process and business analysis, CRM management, marketing automation, sales enablement, quantitative analysis, technology assessment, and team training. Regular collaboration with marketing and production leaders is part of the work. The technology stack includes Salesforce, telephony solutions, and marketing automation tools.

Join Tech Firefly in partnership with a leading American multinational technology company specializing in Internet services and products. This is an exciting opportunity for proactive candidates to leverage their Quality Assurance expertise in a dynamic, global environment.Immediate Hiring!

About the Role:As a pivotal member of our team, you will collaborate closely with clients to design, develop, and implement transformative initiatives aimed at enhancing business performance.Position: Manager / Career Level 7 / 10 – 15 years of experienceLead the comprehensive design, development, and deployment of cloud-based contact center solutions utilizing Amazon Connect and other AWS services.Engage with senior business and IT stakeholders to conduct solution workshops, establish business cases for cloud migration, perform vendor evaluations, and develop transformation roadmaps.Design scalable, resilient, and secure contact center environments that integrate Amazon Connect with CRM, ITSM, workforce management, AI platforms, and other enterprise systems.Oversee project delivery, leading teams in requirements gathering, design sessions, demonstrations, stakeholder engagements, and ensuring successful implementation and value realization.Foster innovation through the development of reusable assets, prototypes, and demonstrations showcasing Amazon Connect capabilities including omnichannel support, analytics, AI, and AWS integrations.Support pre-sales initiatives by collaborating with AWS solution leads to respond to RFIs/RFPs, create proposals, present to clients, and estimate project efforts.Drive practice and personnel development by recruiting and mentoring talent, enhancing skills of existing team members, and cultivating a high-performance culture within the contact center transformation practice.Key Skills Required:Ability to embrace new challenges and a strong desire for continuous learning.Expertise in Amazon Connect, AWS cloud services, and CCaaS architectures.Robust techno-functional knowledge of contact center technologies (IVR, ACD, routing, omnichannel) and practical experience with integration frameworks (Salesforce, ServiceNow, bot platforms, APIs). Proven track record in managing large-scale business and operational transformation projects, particularly in the contact center or customer experience sectors.Exceptional program management and leadership capabilities—skilled in team management, stakeholder communication, and effective engagement with both business and technical audiences.Strong analytical, problem-solving, and persuasive skills; adept at translating client challenges into innovative cloud-based solutions.Passion for ongoing learning and innovation, particularly related to customer experience, cloud technologies, and AI/automation.Flexibility to operate in a global virtual environment (time-zone flexibility may apply).What We Offer:Opportunity to work on transformative projects with prominent G2000 clients.Potential to co-create with leaders in strategy, industry...

Are you ready to take the reins in transforming the sleep industry?Welcome to Emma – The Sleep Company. Established in 2015, we have rapidly ascended to become the world’s leading D2C sleep brand, with a presence in over 35 countries and more than 25 stores throughout Europe. Endorsed by prominent consumer organizations across EMEA, APAC, and the Americas, our mission is to create superior sleep comfort products that enable our customers to wake up refreshed and ready to conquer the day. At Emma, we pride ourselves on a vibrant community of intelligent and motivated individuals, all bound by a robust culture of collaboration, teamwork, and knowledge sharing. We think ambitiously, take ownership of our roles, and are empowered to make a substantial impact. Through practical experience, mentorship, and ongoing learning opportunities, we foster our growth and development. With team members from over 60 nationalities and offices in diverse regions, our rich tapestry of perspectives enhances our workplace culture. Are you prepared to redefine the future of sleep with us? Let’s bring that vision to life!

Join Rocket Partners as a Junior Java Cloud Engineer in our Manila office, located at Robinsons Summit Center. This full-time position requires onsite work during the probationary period, followed by a hybrid schedule. You will work from 2 PM to 11 PM PST. At Rocket Partners, we are dedicated to overcoming complex technological challenges for our clients by leveraging the cloud to create innovative solutions. We seek a proactive and skilled Junior Java Cloud Engineer to enhance our talented team of experts. This role is perfect for individuals who enjoy building new solutions from the ground up and are committed to fostering sustainable success for both our organization and our clients. Founded in 2016, Rocket Partners has achieved impressive growth independently without venture capital or private equity backing, remaining consistently profitable. As we expand our business, we invite passionate individuals to contribute to our clients' success. The ideal candidate will have 1-2 years of experience in software development, with a solid foundation in both backend and frontend technologies, particularly in scalable, cloud-native microservices.

About the Role Code and Theory is looking for a Senior Visual Designer in Manila to help shape digital experiences across client websites, mobile apps, and internal tools. This role calls for a creative mind that values both form and function, bringing fresh ideas to every project. What You Will Do Collaborate with user experience specialists, strategists, and client service teams to deliver thoughtful design solutions Create original concepts and carry them through to polished execution Balance visual appeal with usability across a range of digital platforms Mentor junior designers, helping them develop their skills and expand their design approach What We Value Imagination and a strong sense of aesthetics Commitment to high standards in design and execution Enthusiasm for working with others and sharing knowledge Experience designing for web, mobile, and digital tools

UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

About WPPWPP serves as a trusted growth partner for leading global brands. We combine advanced media intelligence and data solutions, exceptional creativity, state-of-the-art production capabilities, transformative enterprise solutions, and expert strategic advice in one unified company. Powered by our talented workforce and the innovative WPP Open marketing platform, we assist our clients in navigating change, seizing opportunities, and achieving remarkable growth. Discover more at WPP.com.About WPP MediaAs part of WPP, the creative transformation company, we harness the power of creativity to build brighter futures for our people, our planet, our clients, and our communities. Visit wpp.com for more information.WPP Media represents WPP’s global media collective. In a world where media permeates everything, we unite the best platforms, talent, and partners to forge limitless growth opportunities. Learn more at wppmedia.com.At WPP Media, we value our culture and our people highly. This core belief elevates us to deliver exceptional experiences for our clients and one another. In this role, it is essential to embody the shared core values of WPP and WPP Media:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Foster an Open environment by Balancing People and Client Experiences through Cultivating Trust.

About Our ClientOur client is a pioneering climate-tech venture focusing on creating the world's first net-zero homes and communities in the Philippines. Their innovative homes significantly contribute to the fight against climate change by reducing over 6,000 tons of CO2 emissions annually while enhancing the living standards of communities through additional monthly income opportunities for homeowners. Partnered with a leading French conglomerate in energy generation and management, they are dedicated to realizing their ambitious vision.The company is actively developing large-scale, solar-powered communities, including the Sienna Homes project in San Mateo, Rizal, and Iligan, Lanao del Norte, addressing both the housing crisis and the transition to renewable energy. These initiatives are setting a new standard for affordable, climate-resilient urban living.As their team expands, they are on the lookout for dynamic and innovative professionals to join their mission. If you are a self-starter, motivated, and passionate about making a positive impact, we want to hear from you!The RoleWe are seeking a dedicated Digital Sales Executive to promote the Sienna Net-Zero Home concept and bring sustainable living solutions to families across the Philippines. This position is not solely about selling homes; it’s about providing individuals with a smarter, more affordable, and sustainable lifestyle. You will identify new business opportunities, nurture leads, and guide clients through the entire journey from initial contact to contract signing, ensuring a trustworthy and exceptional experience throughout.With existing momentum in product sales, we are excited to advance our efforts further.Key ResponsibilitiesLead ManagementRespond promptly to inquiries via Facebook, Viber, Messenger, and WhatsApp.Qualify, nurture, and convert leads through effective communication channels including calls, emails, and meetings.Marketing CollaborationWork closely with the marketing team to design and implement promotional campaigns and events.Educate potential clients about Sienna Net-Zero Homes, energy savings, and financing options.Data and InsightsMaintain comprehensive records of sales activities, leads, and opportunities, presenting insights during weekly meetings.Propose A/B testing strategies based on data analysis.Customer ExperienceConduct engaging tours at the showflat.Establish rapport with leads and develop detailed customer profiles.Meet individual and team sales targets.

Join Our Dynamic TeamAt ShopBack, we are on an exciting journey that began in 2014, driven by the vision of our founders, Henry and Joel. They launched ShopBack not just as a Cashback platform, but as a revolutionary way to bridge the gap between brands and consumers. With an understanding of the traditional marketing landscape, they envisioned a platform that delivers unmatched value to both sides. Fast forward to today, and we proudly serve over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating over half a million transactions daily. As we strive to create The World’s Most Rewarding Way to Shop, we invite passionate and ambitious individuals to become part of our team.

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

Join Rocket Partners PH OPC as a Senior Java Cloud Developer and unleash your potential in a dynamic and innovative environment.About Us: At Rocket Partners PH OPC, we are passionate about leveraging cutting-edge technology to solve intricate challenges for our clients. Our team excels at harnessing the cloud's power to accelerate creative solutions and drive sustainable success. We are in search of exceptional builders and leaders who can design, develop, and deliver groundbreaking solutions from the ground up, while guiding our organization and US client base towards scalable achievements.Position Overview: As our team expands, we invite you to share our commitment to enhancing our clients' success. The ideal candidate will bring over 8 years of hands-on experience in Java Spring Boot development with a strong focus on creating cloud-native solutions using AWS or Microsoft Azure.

At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.