Professional Services Engineer - Customer Success, CX

Join Nice Ltd. as a Professional Services Engineer focusing on Customer Success and Customer Experience (CX). In this role, you will be pivotal in ensuring the satisfaction of our clients by providing top-notch technical solutions and support. You will collaborate with clients to understand their needs, implement effective solutions, and ensure a seamless in…

Join Nice as a Professional Services Engineer specializing in Customer Success and Customer Experience (CX). In this pivotal role, you will work closely with clients to ensure they derive maximum value from our solutions. You will engage with customers to understand their needs, provide technical expertise, and deliver tailored solutions that enhance their overall experience.

Join Nice Ltd. as a Professional Services Engineer focused on Implementation, where your expertise will be pivotal in driving successful project delivery and enhancing client satisfaction. You will collaborate closely with cross-functional teams to facilitate the integration of our solutions.

At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.

Join Nice Ltd. as a Professional Services Engineer specializing in Implementation. In this pivotal role, you will leverage your technical expertise to guide clients through successful integrations of our innovative solutions. You will collaborate with cross-functional teams, ensuring the delivery of high-quality services that meet client needs and drive satisfaction.

Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this pivotal role, you will be responsible for enhancing the quality and efficiency of our services by implementing automation solutions and ensuring rigorous testing practices.

Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this role, you will work closely with clients to ensure our products meet the highest standards of quality while implementing automation solutions that enhance efficiency and reliability.Your responsibilities will include designing and executing test plans, identifying and resolving issues, and collaborating with cross-functional teams to deliver exceptional solutions. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and customer satisfaction.

At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

Role overview Nice Ltd. is seeking an Associate Data Engineer based in Manila, Philippines. This position plays a key part in supporting data projects that drive business insights and inform decision-making. The role involves working with teams throughout the company to create and deliver data solutions. What you will do Work with colleagues from various departments on data-focused projects Design and build data pipelines and solutions to meet business requirements Handle extraction, transformation, and loading (ETL) of data to support ongoing business needs

nice seeks a Data Engineer based in Manila, Philippines. The main focus is on creating and maintaining data pipelines that transform raw data into insights for analytics and business intelligence. Key responsibilities Collaborate with teams throughout the company to identify and understand data requirements Design, develop, and maintain data pipelines Support the reliability and availability of data for reporting and analysis Role overview This position plays a central part in making sure data flows smoothly from source to analysis. By working closely with different groups, the Data Engineer helps ensure that business decisions are based on accurate and timely information.

creatoriq is hiring a Data Engineer in Manila. This position centers on building and maintaining scalable data pipelines to support analytics and reporting. The work directly contributes to how teams access and use data for decision-making. What you will do Design, develop, and maintain data pipelines that handle large volumes of information Support analytics and reporting by ensuring reliable data flows Work with teams across the company to maintain data integrity and availability Collaboration This role involves regular interaction with colleagues from different functions. Expect to coordinate closely to understand data needs and deliver solutions that help the business operate efficiently.

About TymeXTymeX, a key division of Tyme Group, serves as our global Technology & Product Development Hub, dedicated to pioneering innovations in banking solutions.Our Financial Crime platform is instrumental in safeguarding both our customers and the bank against fraud, money laundering, and other financial crimes. We leverage cutting-edge data analytics, artificial intelligence, and automation to achieve our mission.About the RoleWe are in search of a skilled Senior Data Engineer to enhance our Financial Crime team. In this role, you will be integral in developing and maintaining robust data pipelines that facilitate fraud detection, entity resolution, and compliance analytics across Tyme's operations. Ideal candidates should be open to relocating to Vietnam.Your responsibilities will include working with extensive and complex datasets using Databricks, integrating real-time and batch data from various systems, and contributing to the design of a data foundation that supports real-time risk detection and case management.Key Responsibilities:Construct and refine data ingestion pipelines utilizing Python and PySpark to collect and transform data from diverse sources such as transactions, KYC, AML, authentication, devices, and logs.Demonstrate proficiency in SQL, preferably PostGres.Design and uphold data models that promote Financial Crime/Fraud detection, profiling, and entity resolution.Implement data quality checks to ensure data integrity across different environments.Collaborate closely with Data Scientists, Analysts, Compliance, Operations, and Product/Feature teams to operationalize models and rules.Utilize jobs, workflows, APIs, and streaming to manage large-scale data processing workloads.Integrate with external systems (e.g., sanctions, ID&V, biometrics, and authentication systems) to enhance risk and identity data.Support automation and monitoring of ETL processes to boost operational efficiency.

Workstream creates HR, payroll, and hiring software designed for the hourly workforce. The company serves clients such as Burger King, IHOP, and KFC, aiming to make it easier for hourly workers and their employers to succeed. Backed by investors including Founders Fund, BOND, and Coatue, Workstream continues to grow as a Series B company. The Senior Software Engineer - Professional Services role is based in Manila, Philippines, and offers full remote flexibility. This position supports Workstream's mission to deliver technology that meets the needs of hourly workers and their employers. What we offer Fully remote work setup Salary paid via direct bank transfer $50 monthly stipend Annual bonus program Flexible paid time off (PTO) Our values Workstream seeks people who want to help build a positive, collaborative team culture and who share our company values.

This Data Engineer position at Encora is based in BGC, Makati. The role is contract-based, with the possibility of regularization, and requires onsite work two days each week. Candidates should bring 4 to 6 years of relevant experience. Role overview The Data Engineer will design and maintain data pipelines, ensuring efficient data ingestion from multiple sources into the data warehouse. The role includes optimizing existing pipelines to meet service level agreements, supporting Agile teams, and maintaining the integrity and quality of warehouse data. Regular collaboration with other data engineers and stakeholders is expected, especially when troubleshooting or investigating data issues. Key responsibilities Develop and implement data pipelines for ingesting data into the warehouse. Improve and optimize pipelines to meet SLAs and downstream requirements. Participate in Agile ceremonies and support data ingestion needs. Maintain data quality and integrity in warehouse tables. Follow data engineering standards for code versioning, readability, and deployment. Support L2 Data Operations and act as L3 support as needed. Manage data storage, computing, and security within the warehouse. Gather requirements from various teams and assist other data engineers across domains. Demonstrate technical expertise in the data warehouse platform. Troubleshoot and investigate data-related issues for stakeholders. Requirements Bachelor's degree in Computer Science, Information Management, or a related field. 4-6 years of experience in SQL and ETL development, with a focus on Data Warehousing, Business Intelligence, or Data Delivery. Strong skills in optimizing data pipelines for SLA compliance and cost efficiency. Experience with Big Data tools such as Hadoop, EMR, Hive, and cloud platforms is a plus. Programming proficiency in Python, R, Java, or Scala is advantageous. Understanding of data modeling, integration, quality, and architecture is beneficial. Experience with AWS data integrations (Glue, Athena) is preferred. Familiarity with Spark, Databricks, Delta Lake, Data Lake, Kafka, and real-time data processing is helpful. Work arrangement Location: BGC, Makati Onsite work required two days per week Contract role, subject to regularization

Join our dynamic team at Nagarro as a Data Migration Staff Engineer. In this role, you will be pivotal in executing data migration projects, ensuring the accuracy and integrity of transferred data. Utilize your technical skills to address challenges while working collaboratively with cross-functional teams.

At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.

At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be catalysts for change, and we are committed to achieving exemplary standards in everything we do. If you share our passion for innovation and excellence, we invite you to explore an exciting career opportunity that ignites your potential.What does the role entail?As part of our expanding professional services team in Manila, you will become an expert advocate for Proactive AI, delivering top-notch implementations, analyses, and support to clients globally.Initially collaborating with teams in the EU and US, you will ensure quality assurance, automation, implementation, and ongoing support for our diverse clientele. As Proactive AI expands into the APAC region, the Manila team will spearhead the implementation and support for local clients.How will you contribute to our success?Implement MPower Proactive AI Agents under the mentorship of senior engineers, overseeing the process from requirement gathering to configuration, testing, and deployment.Ensure client satisfaction by executing technical tasks with a focus on quality and accuracy.Work collaboratively with regional and global teams to develop and support proactive customer journeys utilizing our internal tools and APIs.Analyze client needs and help translate business processes into automated solutions.Customize and configure the SaaS platform to align with customer requirements.Document solution designs, integrations, and implementation procedures effectively.Conduct troubleshooting, debugging, and issue resolution for deployed solutions.Assist in optimizing customer journeys through MPower transactional data and analytics.Maintain and write SQL queries for reporting and data validation purposes.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Take on additional responsibilities as needed to support Professional Services objectives.

Join Nagarro as a Senior Data Migration Lead Engineer, where you will spearhead complex data migration projects, ensuring seamless transitions and integrations. You will collaborate with cross-functional teams to develop robust migration strategies, troubleshoot issues, and optimize processes for efficiency.