Technical Support Engineer

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Join our dynamic team at Vonage as an API Support Engineer. In this role, you will be the go-to expert for resolving technical challenges and assisting clients in utilizing our API solutions effectively. Your strong problem-solving skills and technical acumen will be instrumental in ensuring customer satisfaction and optimizing their experience with our products.

Join Appian as a Technical Support Engineer and be a vital part of our dynamic team. In this role, you will leverage your technical expertise to assist customers in troubleshooting and resolving software-related issues. You will provide exceptional support, ensuring customer satisfaction and promoting the continued success of our solutions.

Lifted Upwork Company seeks a Backend Software Engineer (Java/Kafka) for a contract role in Mexico City. This position centers on building, maintaining, and improving backend systems that power the company’s applications. Responsibilities Develop backend services with Java Use Kafka to manage data streaming and event-driven workflows Maintain and enhance existing backend components Work closely with other team members to deliver stable, reliable features Location This contract role is based in Mexico City.

Encora is hiring a QA Automation Engineer with strong skills in Java and Selenium. This position is based in Mexico and focuses on building and maintaining automated test scripts to support software quality. What you will do Design and implement automated tests using Java and Selenium Work with developers and product managers to define testing needs Improve testing efficiency across projects Share feedback throughout the development cycle to support quality goals What we are looking for Experience with automation frameworks, especially Java and Selenium Ability to collaborate with technical and product teams Proactive approach to problem solving This role suits someone who enjoys refining processes and contributing to reliable software releases.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Join ALTEN Mexico, a leading engineering firm specializing in innovative solutions for engineering, technology, and product development. We pride ourselves on delivering top-notch technical support to premier OEMs in the automotive sector, enhancing product development, quality assurance, diagnostics, and aftersales services.As a Field Technical Support Engineer, you will be instrumental in diagnosing and resolving intricate automotive issues, serving as a pivotal technical resource for challenging vehicle repair cases. This position demands a robust understanding of vehicle diagnostics, electrical systems, electronic systems, and electrified vehicles, along with the ability to independently analyze problems and drive continuous improvement in aftersales operations.Key ResponsibilitiesDeliver expert-level diagnostics to facilitate precise and timely vehicle repairs.Document and report technical issues detected in vehicles and diagnostic tools.Assess support cases regarding customer complaints, prior repairs, warranty history, and software status.Conduct technical investigations and follow-ups to bolster aftersales operations.Resolve complex or critical repair scenarios through thorough investigation and testing.Perform root cause analysis, documenting findings and corrective measures.Assist in vehicle fire and collision investigations as necessary.Spot opportunities for process improvement and suggest innovative technical solutions.Engage professionally with technical teams and stakeholders, representing the brand with technical authority.

Join QAD Inc. as a Principal Engineer in our Critical Support team, where your expertise will drive innovation and excellence in customer satisfaction. You will play an essential role in providing top-tier engineering solutions and support to our clients, ensuring their systems are running optimally and efficiently.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

About Delinea:Delinea stands at the forefront of securing identities—both human and machine—through advanced, centralized authorization. Our innovative approach empowers organizations to manage their interactions seamlessly across the modern enterprise landscape. By harnessing AI-driven intelligence, Delinea's premier cloud-native Identity Security Platform integrates context throughout the entire identity lifecycle, spanning cloud and traditional infrastructures, data, SaaS applications, and AI. As the sole platform that allows for the comprehensive discovery of all identities—be it workforce, IT administrators, developers, or machines—we enable the assignment of appropriate access levels, detection of irregularities, and real-time threat response. With a deployment timeframe of weeks instead of months, requiring 90% fewer resources than our nearest competitor, and achieving a remarkable 99.995% uptime, Delinea ensures robust security and operational efficiency without compromise. Explore more about us at Delinea.com, LinkedIn, X, and YouTube.Become a part of our passionate, global team at Delinea, where we are dedicated to creating a safer, more secure world. Our achievements are fueled by exceptional product leadership, talented engineers, and strategic backing from TPG. We embrace diversity, innovation, and uphold a culture of respect and fairness. If you are ready to challenge the status quo and drive meaningful change in security, we invite you to apply.

Join our dynamic team at Platacard as a Product Manager specializing in Collections. In this pivotal role, you will drive the development and execution of innovative product strategies that enhance user experience and drive business growth. Your expertise in product management will enable you to collaborate closely with cross-functional teams, ensuring that our collection solutions meet the evolving needs of our clients.

Role Overview Vonage is hiring a Video API Tech Support Engineer in Mexico City. This role focuses on helping clients use and integrate Vonage’s video API solutions. The position centers on technical support, troubleshooting, and ensuring customers get the most from our video technology. What You Will Do Provide technical assistance for Vonage’s video API products Support clients with integration and setup questions Troubleshoot issues to maintain smooth video API performance Work closely with team members to resolve complex technical problems Location This position is based in Mexico City, Mexico.

Join Segula Technologies as a Powertrain Development Engineer and kickstart your career in automotive engineering! We are looking for enthusiastic individuals who are eager to learn and contribute to innovative powertrain solutions. In this role, you will collaborate with experienced engineers to design, analyze, and optimize powertrain systems.

Varicent is looking for an Associate Technical Account Manager with strong SQL expertise. This remote role is open to candidates based anywhere in Mexico. The position focuses on supporting clients who rely on Varicent's software solutions. Role overview This role involves building relationships with clients and serving as their main technical contact. Understanding each client’s technical requirements and business objectives is key. The Associate Technical Account Manager helps clients resolve issues and maximize the value of Varicent’s products. Key responsibilities Serve as a trusted technical advisor for assigned clients. Identify and understand client needs and business goals. Apply SQL skills to troubleshoot, answer questions, and guide clients in using Varicent’s software. Deliver solutions tailored to each client, ensuring a positive experience with Varicent’s products. Work environment Work remotely from anywhere in Mexico, collaborating with colleagues and clients. Varicent values teamwork and professional growth, and the team uses modern technology to address business challenges.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

¡Multiplica te está buscando!En Multiplica, somos una consultora líder en la búsqueda del talento digital más destacado, con 26 años de experiencia conectando a profesionales innovadores con oportunidades laborales en LATAM, USA, Europa y África.Con un enfoque en el crecimiento y desarrollo profesional, buscamos individuos que deseen ser parte del cambio y contribuir a la creación de organizaciones del futuro. ¡Únete a nosotros!Funciones:Diseñar y desarrollar interfaces modernas y responsivas utilizando React y TypeScript.Crear componentes reutilizables, priorizando la performance y la experiencia del usuario.Integrar APIs RESTful y colaborar en la definición de contratos con el equipo de backend.Optimizar consultas SQL para un manejo eficiente de datos.Diagnosticar y resolver bugs e incidencias de manera integral.Participar en el diseño de nuevas funcionalidades en un entorno ágil.

About TruelogicTruelogic is a premier provider of nearshore staff augmentation services, proudly headquartered in New York. For over 20 years, we have been empowering businesses of all sizes, from innovative startups to industry leaders, with cutting-edge technology solutions that facilitate their digital transformation journeys.Our dynamic team of over 600 highly skilled technology professionals, located throughout Latin America, drives significant digital disruption by collaborating with U.S. companies on their most impactful initiatives. We pride ourselves on delivering results that truly make a difference, whether partnering with Fortune 500 companies or agile startups.By applying for this role, you're embarking on a journey to join a vibrant team that values your expertise, aspirations, and potential. We prioritize aligning your skills with opportunities that promote exceptional career advancement and success while contributing to transformative projects that shape the industry's future.Our ClientOur client is a digital-first marketing agency dedicated to generating impressive results for ambitious B2C, B2B, and DTC brands worldwide.Job SummaryWe are seeking a Senior Full-Stack Engineer to join our Core Engineering team. In this pivotal role, you will serve as the primary technical architect for our Maconomy ERP environment. Your responsibilities will include building, enhancing, and integrating high-performance applications that connect our global agency operations with our central financial engine. This position demands a unique combination of deep backend Java expertise and modern JavaScript frontend skills.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.

QIMA is looking for recent graduates in Electrical and Electronic Engineering to join the team in Mexico City. This entry-level position offers a chance to work alongside experienced professionals and participate in real-world projects from the start. Role overview This role focuses on supporting ongoing engineering projects and applying academic knowledge to practical challenges. New graduates will have opportunities to contribute ideas and learn from colleagues across the organization. What you will do Assist with engineering tasks related to electrical and electronic systems Work closely with team members on project deliverables Apply problem-solving skills to support project goals Requirements Recent degree in Electrical and Electronic Engineering Motivation to learn and contribute in a collaborative setting Interest in developing practical, hands-on experience