About the job
Sutherland is on the lookout for a Senior UI Developer with experience in Coral Active to spearhead the development of cohesive, event-driven agent workspaces. Your key objective will be to minimize 'toggle tax' by orchestrating intricate frontend workflows that seamlessly integrate the Coral Active workspace with various third-party web applications and legacy systems. This position is open to candidates based anywhere in Mexico or Bulgaria!
Responsibilities:
- Workspace Customization: Design and construct high-performance agent desktops utilizing the Coral Active Reef Framework.
- Event-Driven UI: Employ Coral’s Event-Driven Architecture (EDA) to facilitate real-time cross-application communication, ensuring the UI responds promptly to telephony and CRM events.
- Micro-Frontend Integration: Integrate and synchronize various web applications (such as Salesforce and ServiceNow) into a unified container using Coral’s orchestration layer.
- Widget Development: Create and implement custom UI widgets that enhance the efficiency of complex data entry and retrieval tasks for high-volume contact center scenarios.
- UX Optimization: Leverage Coral Composer to map and enhance agent workflows, minimizing clicks and cognitive load through user-friendly interface design.
