Staff Technical Support Engineer

Join Zscaler as a Staff Technical Support Engineer, where you will play a vital role in assisting our clients with technical issues, ensuring they receive top-notch service and support. You will troubleshoot complex problems, provide technical guidance, and collaborate with various teams to enhance the overall customer experience. Your contributions will be …

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be agile, efficient, resilient, and secure. As a pioneering AI-driven enterprise, we continually innovate by harnessing the power of the world’s largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications across all locations.At Zscaler, we prioritize impact over title, fostering a culture of trust built on results. We encourage innovators who leverage AI to maximize their effectiveness, thriving in an environment that uses intelligent systems to stay ahead of evolving security challenges. We embrace transparency and value constructive, honest debate to reach the best solutions swiftly. Our high-performing teams are dedicated to making a significant impact quickly and with excellence. We cultivate a culture focused on customer obsession, collaboration, ownership, and accountability.If you are driven by a sense of purpose, excel at solving intricate problems, and wish to contribute to securing the AI era, we invite you to join Zscaler and help shape the future of cybersecurity.We are seeking a Senior Designated Support Engineer III to join our team in a hybrid model based in Bangalore or Mohali, reporting to the Manager of Global Focal Support in our Support department. In this role, you will provide the highest level of technical support within the TAC, resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You Will Do (Role Expectations)Deliver second-line phone/email consultation to independently troubleshoot complex security and networking issues.Collaborate with Engineering to assist customers with testing and troubleshooting needs.Replicate customer issues to validate problems and provide feedback to Engineering and Operations teams.Document incident resolutions in our technical support database, ensuring accurate records for issues not covered in our knowledge base.Understand product direction and customer use cases, contributing insights on product and code modifications throughout the product lifecycle.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to operate with greater agility, efficiency, resilience, and security. As an AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications, irrespective of their location.At Zscaler, your impact in your role takes precedence over titles, and we cultivate trust through tangible results. We prioritize significant contributions over mere activities. We are on the lookout for innovators who harness AI to magnify their impact and flourish in an environment that leverages intelligent systems to stay ahead of shifting threats. Our culture promotes transparency and encourages constructive, honest discussions—aiming to reach the best ideas more swiftly. We assemble high-performing teams capable of making rapid and high-quality impacts. Hence, we are nurturing a culture of execution that revolves around customer obsession, collaboration, ownership, and accountability.We value high-impact and high-accountability approaches, coupled with a sense of urgency that enables you to perform at your best and realize your potential. If you are driven by purpose, excel at deciphering complex challenges, and aspire to join a team that is pivotal in securing the AI era, we encourage you to bring your talents to Zscaler and help shape the future of cybersecurity.We are currently seeking a Designated Support Engineer III to join our team in a hybrid format based in Bangalore or Mohali, reporting to the Manager of Global Focal Support within our Support department. You will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You’ll Do (Role Expectations)Provide second-line phone/email consultation to independently troubleshoot complex security/network issues.Collaborate with Engineering to assist customers in testing or troubleshooting.Reproduce customer issues to validate problems and provide feedback to Engineering and Operations teams.Create entries in our technical support online database to document any incident resolution that is not available in our knowledge base.Gain a thorough understanding of product direction and customer use-cases, providing input on product and code changes throughout the product lifecycle.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be more agile, efficient, and secure. As a leading AI-driven enterprise, we harness the world's most extensive security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation is designed to shield our customers from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, we prioritize impact over titles and foster a culture of trust built on results. We believe in the power of AI to amplify our contributions and thrive in a dynamic environment where intelligent systems are utilized to outpace evolving threats. Our commitment to transparency and constructive debate is central to our mission of generating the best ideas swiftly. We are dedicated to forming high-performing teams that achieve significant results with high quality.We value a strong sense of urgency paired with high accountability, ensuring you are empowered to deliver your best work and realize your potential. If you are motivated by purpose, excel at tackling complex problems, and aspire to be part of a team that secures the AI era, we welcome you to bring your skills to Zscaler and help shape the future of cybersecurity.We are seeking an Escalation Engineer to join our team in a hybrid work model based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest tier of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical issues escalated from Level I and Level II support engineers.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to operate with improved agility, efficiency, resilience, and security. As a pioneering AI-driven enterprise, we continually innovate, utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications wherever they are.At Zscaler, the impact of your role is more significant than your title. We prioritize results over mere activity and value innovators who harness AI to amplify their contributions. We thrive in an environment that leverages intelligent systems to stay ahead of emerging threats. Our culture emphasizes transparency and encourages constructive, honest discussions to reach the best solutions swiftly. We assemble high-performing teams that make a rapid and substantial impact, focusing on customer obsession, collaboration, ownership, and accountability.We appreciate individuals who demonstrate high-impact performance, a sense of urgency, and are empowered to deliver their best work while maximizing their potential. If you are motivated by purpose, excel at tackling complex challenges, and want to contribute to securing the AI era, we invite you to bring your expertise to Zscaler and help shape the future of cybersecurity.RoleWe are seeking an Escalation Engineer to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will deliver exceptional post-sales technical support to internal Level I & Level II Support Engineers and provide direct assistance to customers and partners with escalated issues within an escalation team. This role also involves collaborating closely with Operations and Engineering to address bugs and requests with all necessary diagnostic information.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be agile, efficient, resilient, and secure. As an AI-driven enterprise, we continually innovate, tapping into the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology shields our customers against cyber threats and data breaches by securely connecting users, devices, and applications, regardless of their location.At Zscaler, we prioritize impact over titles and build trust through results. We seek innovators who harness the power of AI to amplify their contributions and thrive in a dynamic environment where intelligent systems are used to stay ahead of emerging threats. We believe in transparency and value constructive, honest discussions—our aim is to reach the best solutions quickly. We cultivate high-performing teams that can create meaningful impacts efficiently and with excellence. To achieve this, we foster a culture of execution centered around customer obsession, collaboration, ownership, and accountability.If you are driven by purpose, enjoy tackling complex challenges, and aspire to join a team that is shaping the future of cybersecurity in the AI era, we welcome you to bring your talents to Zscaler.RoleWe are seeking a skilled Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for addressing the most intricate and critical issues escalated from Level I and Level II support engineers.

About ZscalerZscaler propels digital transformation, empowering our customers to achieve agility, efficiency, resilience, and security. As an AI-driven enterprise, we leverage the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation safeguards our customers from cyber threats and data loss by securely connecting users, devices, and applications, regardless of location.At Zscaler, the impact of your role is valued more than your title. We prioritize results, seeking innovators who actively harness AI to amplify their influence and thrive in an environment where intelligent systems help us stay ahead of evolving threats. Our culture is built on transparency, constructive debate, and a focus on delivering the best ideas swiftly. We form high-performing teams that make a significant impact quickly and with quality. To achieve this, we cultivate a culture centered on customer obsession, collaboration, ownership, and accountability.We embrace urgency and high accountability, providing you the opportunity to do your best work while realizing your potential. If you are driven by purpose, enjoy tackling complex challenges, and wish to join a team that is shaping the future of cybersecurity in the AI age, we invite you to bring your talents to Zscaler.RoleWe are in search of a DLP Escalation Engineer to join our team in a hybrid work environment based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The successful candidate will function as the highest level of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical DLP issues escalated from Level I and II support engineers. This position demands profound technical expertise in DLP technologies, exceptional problem-solving skills, and a strong commitment to customer satisfaction.

Join Zscaler as a Senior Staff Software Development Engineer, where you will drive innovation and development in cutting-edge software solutions. You'll collaborate with a talented team to build scalable systems designed for performance and security in the cloud. This is an excellent opportunity to leverage your expertise in software development and contribute to transformative projects.

About ZscalerZscaler stands as a trailblazer and global authority in zero trust security. Our solutions empower the world’s most significant enterprises, essential infrastructure entities, and governmental bodies to safeguard users, branches, applications, data, and devices while driving digital transformation. Operating from over 160 data centers worldwide, the Zscaler Zero Trust Exchange platform, integrated with advanced AI, mitigates billions of cyber threats and policy breaches daily, enabling productivity enhancements for contemporary enterprises by streamlining costs and complexities.At Zscaler, the impact of your contributions supersedes your title, and we cultivate trust through tangible results. We uphold transparency and encourage constructive, honest discussions—aiming to identify superior ideas swiftly. Our focus is on creating high-performing teams that can deliver impactful results promptly and with excellence. We are committed to fostering a culture of execution centered around customer obsession, collaboration, ownership, and accountability.We advocate an “AI Forward, People First” philosophy to drive our acceleration and innovation, empowering our employees to realize their full potential. If you are motivated by purpose, excel in navigating complex challenges, and aspire to create a positive impact on a global scale, we welcome you to join Zscaler and help shape the future of cybersecurity.Role We are in search of a Senior Analyst, Business Operations to become a part of our Office of CEO Business Operations department. This hybrid role, based in Mohali, will report directly to the Director of Business Operations. In this pivotal position, you will spearhead strategic initiatives and enhance operational efficiencies across the organization, leaving your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. You will be an advocate for innovation and contribute to delivering an expanding array of capabilities in threat prevention, visibility, and business enablement.What You’ll Do (Role Expectations)Lead and manage complex, cross-functional projects aimed at fostering growth, optimizing operations, and enhancing profitability.Design and maintain core business models, forecasts, and dashboards to monitor Key Performance Indicators (KPIs) and aid strategic decision-making.Collaborate with leadership to strategize, implement, and track initiatives focused on business growth and operational efficiency.Conduct comprehensive market research, competitive analysis, and performance reviews to effectively guide growth strategies.Develop and execute data-driven strategies to optimize operational processes and improve overall performance.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to become more agile, efficient, resilient, and secure. As a leading AI-centric enterprise, we continually innovate by harnessing the world’s largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This groundbreaking technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications, regardless of location.In our organization, the impact you have is more important than your title, and we build trust through results. We prioritize impact over mere activity and seek innovators who utilize AI to magnify their effectiveness. We thrive in a culture that promotes intelligent systems to stay ahead of evolving threats. Transparency and constructive, honest discussions are at the heart of our decision-making process as we strive to reach optimal solutions swiftly. Our high-performing teams are built to make significant contributions rapidly and with exceptional quality. We cultivate a culture centered on customer obsession, collaboration, accountability, and ownership.If you are driven by purpose, energized by challenges, and want to join a team dedicated to shaping the future of cybersecurity in the AI era, we invite you to share your talents with Zscaler.RoleWe are seeking a Quote Support Manager to become part of our Deal Desk Operations team in Mohali, India. Reporting to the Director of Global Deal Operations, you will play an essential role in supporting our Sales team and the overall deal process. This position involves managing the Quote Support team to ensure the effective execution of the quote process, aligning with strategic commitments, goals, and compliance with established policies and procedures. You will also be responsible for leading and developing a productive team that supports the Sales organization.Key ResponsibilitiesProvide daily leadership and guidance to a team of analysts, enhancing decision-making and critical thinking to support long-term business goals.Serve as the Subject Matter Expert on your team’s functions and act as an escalation point for Quote-To-Order processes, identifying issues and ensuring appropriate resources are allocated for resolution.Collaborate with peer organizations and leadership to implement global best practices and refine policies, strategies, and processes.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be more agile, efficient, resilient, and secure. As a leading AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This groundbreaking approach safeguards our clients from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, the impact of your role takes precedence over your title. We prioritize trust based on results and advocate for innovation. We are eager to welcome individuals who harness AI to extend their influence and thrive in a dynamic environment where intelligent systems keep us ahead of advancing threats. We believe in transparency and value constructive and honest debate, focusing on swiftly arriving at the best solutions. Our high-performing teams are built to make meaningful contributions quickly and with excellence, fostering a culture centered around customer obsession, collaboration, ownership, and accountability.We cherish high-impact accountability with a sense of urgency, empowering you to perform at your best and reach your potential. If you're passionate about purpose, enjoy tackling complex challenges, and wish to be part of a team dedicated to securing the AI era, we invite you to bring your talents to Zscaler and influence the future of cybersecurity.RoleWe are seeking a knowledgeable Escalation Engineer to enhance our Customer Success team. This role is hybrid and based in Bangalore, reporting to the Escalation Manager. Our Customer Success Strategy & Operations team utilizes valuable data and market insights to ensure our customers thrive and derive value. You'll play a vital role in addressing challenges faced by our client-facing teams, enhancing Zscaler's efficiency in fulfilling our customers' needs.What you’ll do (Role Expectations)Take ownership of and resolve the highest-severity technical escalations through comprehensive analysis, ensuring swift resolutions while managing the on-call rotation for critical issues.Troubleshoot and resolve intricate issues across Zscaler cloud security services, ensuring seamless operations for our customers.

Role overview The Escalation Engineer for ZIA and ZPA at Zscaler plays a key part in resolving advanced technical issues and supporting customers facing complex challenges. This position is part of the teams located in Bangalore and Mohali. Main responsibilities Investigate and resolve technical problems related to ZIA and ZPA products. Offer expert guidance to both customers and internal teams when issues arise. Work closely with other groups to strengthen product quality and refine support processes. Address customer concerns thoroughly and ensure efficient resolution of escalated cases. Location This position is based in Bangalore or Mohali, India.

Role overview This Junior Service Desk Specialist position at Tietoevry in Mohali is designed for those starting out in IT support. The role centers on assisting clients and handling technical issues as part of a collaborative service desk team. It is well suited for recent graduates or anyone looking to begin a career in technology support. What you will do Respond to client support requests and address their questions Troubleshoot technical issues to help restore normal service Collaborate with team members to maintain effective service desk operations Who should apply Recent graduates interested in IT support roles Those seeking a first step into technology and customer service careers

About ZscalerZscaler stands at the forefront of zero trust security, serving as a global leader that empowers the world's major enterprises, critical infrastructure entities, and government agencies. Our innovative solutions secure users, branches, applications, data, and devices, while driving digital transformation. With a presence in over 160 data centers worldwide, the Zscaler Zero Trust Exchange platform, enhanced by advanced AI, mitigates billions of cyber threats and policy violations daily, facilitating significant productivity improvements for modern businesses by reducing costs and complexity.At Zscaler, the impact of your role takes precedence over titles. We cultivate trust through tangible results and champion a culture of transparency where constructive and honest debate flourishes. Our focus is on rapidly identifying the best ideas, and we pride ourselves on forming high-performing teams capable of making a swift, meaningful impact. Our culture is built on customer obsession, collaboration, ownership, and accountability.We embrace an “AI Forward, People First” philosophy, accelerating innovation and empowering our employees to reach their full potential. If you’re inspired by purpose, enjoy tackling complex challenges, and aspire to create a positive global impact, we encourage you to join Zscaler in shaping the future of cybersecurity.RoleWe are seeking an experienced Principal Software Engineer to become a pivotal member of our team. This hybrid position, based in Mohali, India, will report directly to the Director of Software Engineering within the Shared Platform Services department. As a technical leader, you will be instrumental in evolving our platform by designing and developing scalable, high-performance microservices. You will connect architectural vision with hands-on execution, delivering robust APIs that support our global infrastructure.What You’ll Do (Role Expectations)Design and create high-quality, performant, and secure APIs and microservices that are both reusable and extensible.Collaborate closely with front-end engineers to define and deliver endpoints for exceptional user interfaces.Lead DevOps initiatives encompassing continuous integration, provisioning, and software version control.Design and enhance internal APIs and client-side code utilizing RESTful standards and SDKs.Provide strategic insights into system design and long-term platform architecture.Who You Are (Success Profile)You thrive in ambiguous situations and are comfortable navigating challenges....