Technical Support Specialist

Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedica…

SGS is looking for a Technical Support Specialist to join the team in Muntinlupa. This full-time position centers on assisting clients with technical challenges and ensuring a positive customer experience. The role requires translating complex technical details into clear, accessible information for users who may not have a technical background. Key responsibilities Troubleshoot technical issues reported by clients Provide practical solutions and follow up to confirm problems are resolved Explain technical concepts in straightforward terms for non-technical users Contribute to customer satisfaction by offering responsive and effective support What we look for Strong, proactive communication skills Ability to explain technical information to people with varying levels of expertise Solid problem-solving abilities

Become a Vital Member of Our Global IT Support Team!Are you an IT professional who enjoys assisting end users and is enthusiastic about technology? Do you excel in a dynamic environment and see yourself as a proactive problem-solver? If so, we have an exciting opportunity for you to join our IT Support Team in Manila.We are on the lookout for an IT Support Specialist to be part of our global team. In this role, you will manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will be instrumental in providing an exceptional user experience for both DOF and onshore teams, ensuring smooth day-to-day IT operations.As a member of the IT Support Team, you will offer technical assistance to end users, contribute to continuous improvements, and support regional and global projects as needed. This position also provides opportunities for onsite support across DOF locations.This is an exhilarating time to join our team. We seek individuals with a strong foundation in Service Desk operations, including experience with Active Directory, Office 365, user administration, operating systems, hardware troubleshooting, cloud computing, and network troubleshooting. Knowledge of Incident Management, Request Fulfillment, Problem Management, and Change Management is essential.In addition to technical skills, we value customer-focused, solutions-oriented individuals grounded in strong personal values. You should be empathetic, honest, observant, humble, and rational—someone who embodies the principle of “seeking to understand before seeking to resolve.”To excel in this position, you should possess critical thinking and strong decision-making abilities, capable of recognizing and prioritizing high-impact initiatives. A strong sense of ownership, commitment to meeting deadlines, and the ability to work within time constraints are vital.We also value positivity within our team—collaborative, adaptable, and enjoyable to work with—someone who can engage with diverse audiences and significantly contribute to collective goals.Key Responsibilities:Helpdesk Support: Respond to, troubleshoot, and resolve hardware and software issues via phone, email, or in-person desk-side support.Hardware & Software Management: Purchase, install, configure, and maintain computers, laptops, printers, scanners, and other peripheral equipment.Network Support: Monitor and maintain LAN/WLAN connectivity, including troubleshooting internet connectivity and basic network infrastructure.Onboarding/Offboarding: Provision and deprovision user accounts (Active Directory/Azure), set up workstations, and install necessary software.

Join our dynamic team at SGS as a Technical Customer Service Specialist, where your expertise will help us deliver exceptional service to our clients. As a key member of our Shared Services Center, you will be responsible for addressing technical inquiries, providing solutions, and ensuring customer satisfaction.In this role, you will collaborate with cross-functional teams to enhance our service offerings and improve customer experiences. Your ability to troubleshoot and resolve issues effectively will be pivotal in maintaining our reputation for excellence.

First Focus is hiring a Support Technician in Muntinlupa, Metro Manila. As part of Australia’s leading Managed Service Provider, this role works alongside a diverse team of over 300 professionals across four countries. The company values technical curiosity and a supportive workplace culture. What you will do Respond to support tickets involving Microsoft Active Directory, Azure, M365, and Exchange. Troubleshoot desktops, servers, firewalls, and network issues. Support cloud platforms such as Azure AD, Entra, Hyper-V, Citrix, and AWS. Contribute to project deployments and help solve technical challenges as they arise. Work closely with senior engineers to keep system environments running smoothly. Visit client sites when needed; all travel expenses are covered.

Join our dynamic team at SGS as a Technical Officer in our Shared Services Center located in Muntinlupa. In this mid-senior level role, you will be responsible for providing expert technical support and ensuring the highest standards of quality and compliance in our operations.Your contributions will directly impact our service delivery and client satisfaction, driving the success of our organization. We are seeking a professional with a proactive mindset and strong analytical skills to excel in this critical position.

Join SGS as a Sales Support Specialist in the pharmaceutical industry, where you will play a vital role in supporting our sales team and enhancing customer satisfaction. You will be engaged in various tasks such as preparing sales documentation, coordinating client communications, and assisting in project management to ensure our operations run smoothly.

Join SGS as a PCA Technical Manager where you will lead our efforts in providing exceptional certification, consulting, training, and other services. As a pivotal member of our team, you will be responsible for overseeing technical operations, ensuring that our services meet the highest standards of quality and compliance. Your expertise will help us maintain our reputation as a leader in the industry while fostering innovation and continuous improvement.

Join our dynamic team as a Junior LIMS Configuration Support Specialist, where you will serve as a subject-matter expert in developing Schemes/Analytes (Test Methods) for our Laboratory Information Management System (LIMS). Your primary responsibilities will include:Adhering to stringent quality control standards and laboratory procedures such as ASTM, ISO, and in-house methods.Reviewing methodologies for raw materials, semi-finished goods, and finished products, ensuring compliance with established instructions and procedures.Communicating observations and findings related to data and outcomes effectively.Utilizing problem-solving skills to address production and laboratory challenges.Documenting and reporting methods based on accepted laboratory practices.Sharing results and observations with both internal and external stakeholders.Maintaining accurate records in documentation systems, SharePoint, and applications like Global CCLAS.Participating in regulatory audits as needed.Applying mathematical and statistical techniques relevant to product testing.Completing additional tasks assigned by the Manager or other leadership.Ensuring a clean and organized work environment within the GBS.Staying informed about SGS quality assurance procedures and adhering to all health, safety, and HR policies.Consistently upholding the SGS Code of Integrity and Professional Conduct.

Join our team as a Global Business Services Specialist where you will play a vital role in ensuring compliance and efficiency. Your responsibilities will include reviewing documents in accordance with established Work Instructions, processing audit report packs within GBS systems, generating and issuing certificates, verifying submitted documents, and invoicing clients. In addition, you will perform administrative tasks with precision and efficiency, contributing to our commitment to quality service.

Join SGS as the Global Technical Coordination Centre Manager, where you will lead and optimize our technical coordination efforts on a global scale. You will work closely with cross-functional teams to ensure seamless operations and project implementations. Your leadership will be pivotal in enhancing our service delivery and maintaining the highest standards in our technical processes.

Join our dynamic Shared Services Center as a Record to Report Specialist (R2R Specialist). In this pivotal role, you will be responsible for managing and optimizing the entire record-to-report process, ensuring accuracy and compliance with financial regulations. Your expertise will contribute to financial reporting, reconciliation, and month-end closing activities.

Role overview SGS is hiring a Technical Writer with a background in the pharmaceutical industry for its Muntinlupa office. The position centers on preparing and updating technical documents that meet regulatory requirements and support client needs. Key responsibilities Develop and update technical documentation for pharmaceutical processes and products Verify that all materials meet applicable regulatory standards Collaborate with teams from different departments to collect information and confirm accuracy Translate complex concepts into clear, understandable documents Requirements Experience in technical writing within the pharmaceutical sector is required. Familiarity with regulatory standards and an ability to communicate technical details clearly are essential for success in this role.

SGS is seeking a GBS Technical Reviewer (QHSE) to help maintain quality and safety standards across its services. This mid-senior level position is based in Muntinlupa and focuses on upholding rigorous quality, health, safety, and environmental (QHSE) requirements. Role overview This role centers on the careful review of technical documents and operational processes. The GBS Technical Reviewer ensures that all procedures and documentation meet established QHSE standards, supporting the company’s commitment to reliable and safe service delivery. What you will do Review technical documents for compliance with quality, health, safety, and environmental guidelines Assess processes to confirm alignment with internal and external standards Support efforts to maintain high service quality for clients Requirements Experience in a mid-senior technical or quality assurance role Strong understanding of QHSE standards and practices Attention to detail in reviewing documents and processes

Role overview SGS seeks a Support & Team Lead based in Muntinlupa. This position plays a key role in guiding a team and upholding strong service standards. The Support & Team Lead oversees daily operations, keeps an eye on workflow efficiency, and fosters collaboration among group members. What you will do Supervise day-to-day activities to ensure smooth operations Act as the main point of contact for the team, providing support and mentorship Encourage a cooperative and productive environment within the group Monitor performance and help the team reach service targets

Join SGS, a global leader in inspection, verification, testing, and certification services, as a Technical Writer. In this entry-level position, you will craft clear and concise documentation that supports our Shared Services Center initiatives. Collaborate with subject matter experts to gather information and produce high-quality manuals, user guides, and online help documentation.

Join Our Team as a Remote Business Support Supervisor!At SGS, we are seeking a dedicated and professional Remote Business Support Supervisor to lead our Global Business Services (GBS) team. In this role, you will be responsible for troubleshooting daily operational disruptions, ensuring exceptional service levels for our Affiliate operations, and managing staff schedules to meet both GBS and Affiliate needs.Primary ResponsibilitiesIdentify and resolve daily disruptions to productivity.Oversee GBS operations to maintain high service standards as outlined in the Statement of Work.Optimize shift schedules while balancing GBS requirements and Affiliate demands.Monitor performance metrics, ensuring timely communication of deficiencies to program leaders.Act as the primary GBS contact for Affiliates regarding operational matters.Specific ResponsibilitiesAdhere to SGS Code of Integrity, HR policies, and Health & Safety standards.Maintain knowledge of all processes supported by GBS teams.Assist in recruiting new GBS staff for Affiliate operations.Guide Technical Leads in managing daily team assignments, ensuring regular check-ins.Ensure compliance with hybrid work policies, maintaining productivity and connectivity.Prepare and adjust weekly shift rosters to guarantee adequate team coverage.Manage attendance and time-off requests in collaboration with Affiliates.Review daily status reports for completion of commitments.Facilitate effective communication between Affiliates and GBS teams to promptly resolve issues.Ensure that Technical Leads respond to inquiries during their shifts.In the absence of a Technical Lead, ensure daily updates to work trackers.Compile and report KPIs as part of continuous improvement efforts.

Join our dynamic team at SGS as a GBS Technical Reviewer specializing in Global BRCGS standards. In this pivotal role, you will ensure compliance with quality and safety standards, contributing to our mission of delivering excellence in service. You will work closely with various stakeholders, providing critical insights and recommendations to enhance operational efficiency.

Rentokil InitialRentokil Initial is a global leader in business services, employing over 64,800 dedicated professionals across 90 countries. Our mission is to protect people and enhance lives, emphasizing pest control and hygiene improvement. With a commitment to excellence, we invest heavily in training, scientific research, innovation, and cutting-edge technology. Our culture is built on listening to feedback and acting on it to support our colleagues and customers. At Rentokil Initial, we uphold the principles of equality and fairness as fundamental rights for all employees, and we embody our core values of Service, Relationships, and Teamwork, as identified by our global workforce.AwardsRentokil Initial Philippines has been recognized as one of the top three most engaged workplaces in the Philippines, according to the Korn Ferry Employee Engagement Awards 2018.We also proudly received the Philippine Best Employer Brand Awards 2019.Explore more about us at careers.rentokil-initial.com

We are seeking a dedicated IT LIMS Support Technician to join our dynamic team at SGS. In this entry-level position, you will play a crucial role in supporting our Laboratory Information Management System (LIMS), with a focus on utilizing Crystal Reports for data analysis and reporting. This is an excellent opportunity for individuals looking to kick-start their career in IT support within a thriving company.Your responsibilities will include troubleshooting LIMS-related issues, providing technical support to laboratory staff, and creating reports that enhance data-driven decision making. Ideal candidates are those who possess a keen analytical mindset and a passion for improving operational efficiencies.