Customer Success Engineer Implementation And Support jobs in Nairobi – Page 2 | RoboApply Jobs

Customer Success Engineer Implementation And Support jobs in Nairobi· Page 2

Results 21–40 of 45 for “Customer Success Engineer Implementation And Support” in Nairobi.

45 jobs found

21 - 40 of 45 Jobs
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Hudson Manpower logo
Full-time|On-site|Kenya, Nairobi City, Kenya

Role Overview Hudson Manpower is hiring a Mechanical Design Engineer focused on Distribution Transformers for a position based in Saudi Arabia. This role requires hands-on experience designing transformers up to 5 MVA, 33 kV class. The position supports both engineering and production teams, with a strong emphasis on technical accuracy and collaboration. Loc…

Apr 18, 2026
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Speechify logo
Full-time|Remote|Nairobi, Kenya

Speechify builds technology that turns written content into audio, helping over 50 million users learn and access information in new ways. Our text-to-speech tools work with PDFs, books, Google Docs, news articles, and websites, making reading more accessible and efficient. Our suite of products spans iOS, Android, Mac, and Chrome. Speechify has earned recognition from Google as Chrome Extension of the Year and received Apple’s 2025 Design Award for Inclusivity. The team at Speechify is fully distributed, with nearly 200 professionals worldwide. Members include frontend and backend engineers, AI research scientists, and leaders from companies such as Amazon, Microsoft, and Google, plus alumni from Stanford and startups like Stripe and Vercel. There is no central office; everyone works remotely. Role Overview The Data team within Speechify’s AI division is seeking a Software Engineer focused on Data Infrastructure & Acquisition. This position centers on managing and improving the systems that collect and prepare data for model training. The team’s mission is to assemble large-scale, high-quality datasets efficiently and cost-effectively, combining infrastructure, engineering, and research expertise. What You Will Do Find and secure new sources of audio data, then integrate them into the data ingestion pipeline. Maintain and improve the cloud infrastructure for the ingestion pipeline, which runs on Google Cloud Platform and uses Terraform for management. Partner with Scientists to optimize cost, throughput, and data quality, enabling richer datasets at scale for next-generation models. Work with the AI team and company leadership to shape the dataset roadmap for both consumer and enterprise product development. Location This role is based in Nairobi, Kenya, as part of Speechify’s distributed team.

Apr 20, 2026
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Stratostaff Limited logo
Full-time|On-site|Nairobi

Profile Overview:We are partnering with a leading multinational technology firm renowned for its innovative internet-related services and products to recruit a skilled Network Engineer.Primary Responsibilities:Analyze partner network architecture and implement streamlined integrations.Execute configuration adjustments to network routers, switches, and wireless devices both pre- and post-deployment.Diagnose network challenges and propose effective solutions.Contribute to the automation of network device configuration and monitoring.Assist in designing and maintaining local labs to replicate customer issues.

Aug 27, 2022
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Scrums.com logo
Contract|On-site|Nairobi, Nairobi City, Kenya

Join Our Team at Scrums.com!At Scrums.com, we harness the immense potential of Africa's software talent. For over ten years, we have been at the forefront of delivering exceptional software solutions to a diverse global clientele. From our humble beginnings in a garage, we have evolved into a powerhouse of over 350 AI-driven software engineering professionals, working across four cities on three continents to create top-tier platforms that empower businesses.As we look to the future, we are dedicated to nurturing Africa's burgeoning tech landscape. With a youthful population where more than 50% are under 25, and a growing number of professional software developers projected to reach 1.4 million by 2025, we are excited about the role African tech talent will play in driving global innovation.Join Us in Accelerating Business GrowthWith the trust of over 400 companies, Scrums.com is transforming business scalability through our cloud-based engineering subscription platform, providing consistent, cost-effective access to AI-powered experts, dedicated teams, and insightful developer analytics.Our Values are the Cornerstone of Our CultureWe aspire to become the leading software company globally, originating from Africa.

Apr 3, 2026
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Scrums.com logo
Contract|On-site|Nairobi, Nairobi City, Kenya

Join Our Team as an Intermediate Quality Assurance Analyst/EngineerAt Scrums.com, we are dedicated to harnessing Africa's immense tech potential. With over a decade of experience in pioneering top-tier software development, we are recognized as Africa's leading custom software development firm. Our journey began in a garage, and we have since expanded to a team of over 350 exceptional AI-driven software engineers, delivering remarkable platforms for businesses across four cities and three continents.As we look to the future, we remain steadfast in our commitment to nurturing Africa's technological landscape. With the continent's youthful population, where over 50% are under 25, and an ever-growing number of software developers, we are excited to be at the forefront of this evolution, scaling global companies through local talent.At Scrums.com, we empower over 400 businesses to thrive with our cloud-based engineering subscription platform, which provides consistent, cost-effective access to AI-powered experts, teams, and valuable developer analytics.Our vibrant company culture is anchored by our eight core values, driving us towards our vision of becoming the world's leading software company from Africa.

Apr 3, 2026
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Speechify logo
Full-time|On-site|Nairobi, Kenya

Join Speechify as a Software Engineer focusing on platform development to craft innovative solutions that enhance user experiences. Collaborate with a dynamic team of engineers and product managers to design, develop, and maintain our platform architecture. Your expertise will contribute to building scalable applications that can handle millions of users.We are looking for a passionate engineer eager to tackle challenges and drive technology forward. If you are excited about working in a fast-paced environment and pushing the boundaries of what's possible, we want to hear from you!

Apr 30, 2026
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Speechify logo
Full-time|Remote|Nairobi, Kenya

About Speechify Speechify aims to remove barriers to reading and learning. Over 50 million people use our text-to-speech products to turn content like PDFs and websites into audio, making information more accessible and easier to understand. Our products cover iOS, Android, Mac, Chrome Extension, and Web App platforms. Google named us Chrome Extension of the Year, and Apple recognized our work with the 2025 Design Award for Inclusivity. Our team includes nearly 200 distributed professionals worldwide. Many come from leading tech companies such as Amazon, Microsoft, and Google, as well as top universities including Stanford. We work remotely, collaborating across time zones without office boundaries. Role Overview: Senior Software Engineer – Windows/Desktop Applications Location: Nairobi, Kenya This role focuses on building and shaping native Windows desktop applications for Speechify. The work involves both hands-on engineering and collaboration with cross-functional partners to deliver reliable, accessible, and high-performing software. What You Will Do Design, architect, and develop native Windows desktop apps using Windows App SDK, WinUI, C#, XAML, and C++ as needed. Set and maintain standards for Windows desktop development, including code structure, performance, memory management, responsive user interfaces, and compatibility across Windows 10 and 11. Drive accessibility by integrating and validating support for accessibility APIs, ensuring users with disabilities have a seamless experience. Collaborate with product designers, UX researchers, QA, and other stakeholders on feature planning and long-term strategy for the Windows platform. Manage the full lifecycle of features, from initial concept through release and ongoing maintenance, with a focus on quality and reliability. Troubleshoot complex bugs and performance issues, and recommend architectural or design improvements.

Apr 20, 2026
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jobgether logo
Full-time|On-site|Kenya

Jobgether is seeking a Senior DevOps Software Engineer with strong experience in Azure to help strengthen and maintain our cloud infrastructure. This position is based in Kenya and focuses on both development and operational aspects of our platform. Role overview This role centers on improving and supporting our Azure cloud environment. The Senior DevOps Software Engineer will work to develop, optimize, and maintain application deployment processes. Ensuring the reliability and performance of our systems is a key priority. What you will do Develop and maintain deployment pipelines for our applications on Azure Monitor and enhance system availability and performance Collaborate with the team to support ongoing infrastructure improvements Requirements Extensive experience with Azure cloud services Background in both software engineering and DevOps practices Strong problem-solving skills and attention to system reliability

Apr 30, 2026
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Speechify logo
Full-time|Remote|Nairobi, Kenya

About Speechify Speechify helps people listen to articles, documents, and books wherever they are. The platform lets users control how they absorb information, with tools built to support learning and accessibility. Like streaming services changed audio entertainment, Speechify is shaping the way people access audio information. The company continues to grow quickly and is recognized as a leader in its field. Role Overview: Senior Software Engineer - Core Experiences This position is based in Nairobi, Kenya. The Senior Software Engineer will join the Core Experiences Team and focus on building and maintaining the core services and SDKs that power Speechify’s product across platforms. The role sits at the intersection of product development and infrastructure, with a focus on efficient APIs and user-friendly systems. What You Will Do Work with teams across functions to define project scopes, improve processes for faster customer feedback, and deliver solutions through the cross-platform SDK. Improve existing features by creating efficient abstractions and optimizing algorithms for faster load times and better data parsing. Build cloud functions, lightweight backend services, and jobs using Kotlin. What We’re Looking For Strong systems thinker who values end-to-end design and simplicity. Works quickly and creatively, with good judgment about what to prioritize for immediate release. Self-driven and focused, able to operate in a growing startup environment. Collaborates well with designers, marketers, and product managers to achieve strong results.

Apr 20, 2026
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M-KOPA logo
FullTime|On-site|Nairobi

Join Our Team as a Customer Performance InternAt M-KOPA, we are seeking a motivated Customer Performance Intern to bolster our Mobility Operations team. This role will involve managing customer relationships, overseeing loan repayment processes, and enhancing fleet performance as we expand our e-mobility solutions across African markets.As an intern, you will gain invaluable experience in fintech operations, bridging the gap between mobility and financial inclusion. You will assist in customer outreach, debt collection, and fleet management, empowering thousands of customers to build credit while accessing income-generating assets, all while working alongside seasoned professionals in collections, operations, and customer success.About UsAt M-KOPA, we cultivate a culture where operational excellence is paired with a genuine commitment to customer success. Our team is dedicated to data-driven decision-making and collaborative problem-solving, ensuring that business performance aligns with the dignity of our customers. You will gain hands-on experience in how effective collections, fleet management, and customer performance tracking are vital to achieving business sustainability and advancing financial inclusion in the fintech and e-mobility sectors.Our Mobility division goes beyond mere asset financing; we are focused on fostering economic opportunities through responsible lending and customer support that empowers individuals to thrive.Key ResponsibilitiesMonitor assigned customer accounts and assist in maintaining collections within established limits.Support customer outreach efforts by preparing call lists, drafting communications, and participating in guided outreach to establish repayment schedules.Provide timely information to customers regarding repayment obligations and the consequences of non-payment, under the supervision of senior team members.Assist in tracking customer-related issues affecting loan repayments, such as accidents or insurance claims, by gathering necessary documentation.

Feb 9, 2026
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One Acre Fund logo
Full-time|On-site|Nairobi, Kenya and Kigali, Rwanda

About One Acre Fund Established in 2006, One Acre Fund empowers over 5.5 million smallholder farmers to enhance their agricultural productivity. Operating across nine countries that host two-thirds of Africa's farming population, we provide top-notch farming supplies, tree seedlings, accessible credit, modern agricultural training, and a variety of other essential agricultural services. Our model typically enables farmers to boost their income and assets on supported land by more than 35 percent while significantly enhancing their resilience. This achievement is driven by our dedicated team of over 9,000 full-time staff, representing diverse backgrounds and professions. To discover more about our workplace culture, visit our Why Work Here blog post. About the Role The Data Engineer is responsible for architecting and sustaining the systems that power our organization's data platform. This role involves designing dependable data pipelines, managing data infrastructure, and enabling high-quality datasets that facilitate analytics and informed decision-making throughout the organization. Data Engineers collaborate closely with analysts, business stakeholders, and fellow engineers to ensure data is accessible, structured, and documented in a manner that promotes consistent and reliable usage. They also take ownership of one or more data domains, being accountable for the pipelines, transformations, and foundational data models that underpin those domains. Responsibilities Data Pipeline Development Design, construct, and sustain data pipelines that ingest and process data from operational systems into the data warehouse. Ensure pipelines are robust, scalable, and maintainable. Implement monitoring, logging, and alerting systems to identify failures or anomalies in data processing. Troubleshoot and resolve issues related to data pipeline failures or data quality. Data Modeling and Semantic Layer Support Collaborate with analysts and data stakeholders to convert raw datasets into structured, reusable datasets that support reporting and analytics. Implement transformations that encapsulate key business logic within the data warehouse. Contribute to the development of curated datasets and standardized views that facilitate consistent analysis across various teams and countries. Ensure datasets are thoroughly documented and easily understood by downstream users. Data Quality and Reliability Establish validation, testing, and monitoring processes to guarantee data accuracy and consistency.

Apr 10, 2026
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distro logo
Full-time|On-site|Nairobi, Nairobi City

distro is hiring a NOC Technician in Nairobi to help keep our network infrastructure running smoothly. This is a full-time role focused on monitoring, troubleshooting, and maintaining a range of network systems for a managed service provider (MSP) environment. What you will do Monitor network performance using tools like SolarWinds, PRTG, Nagios, Zabbix, and in-house platforms. Track performance metrics such as bandwidth, latency, packet loss, and key KPIs. Respond quickly to alerts and outages, performing triage and diagnosis within SLA timeframes. Manage the full incident lifecycle, including root cause analysis and documentation. Act as the main escalation point for Tier 1 and Tier 2 support, escalating complex issues to higher-level engineers or specialized teams when needed. Coordinate with vendors and facilitate communication during major incidents. Apply firmware updates, patches, and configuration changes to network devices. Configure routers, switches, firewalls, load balancers, wireless controllers, VLANs, access control policies, and VPNs. Support change management and scheduled maintenance activities. Troubleshoot LAN, WAN, MPLS, SD-WAN, and wireless networks, including protocols like BGP, OSPF, EIGRP, and STP. Analyze network traffic with tools such as Wireshark and tcpdump. Address issues related to DNS, DHCP, firewalls, NAT, VoIP, and conference technology. Coordinate with field technicians for on-site troubleshooting and connectivity work, including WiFi site surveys and wireless optimization. Support third-party vendor troubleshooting for video conferencing and VoIP systems. Maintain detailed network documentation, diagrams, and SOPs. Produce post-incident and root cause analysis reports. Participate in capacity planning and continuous improvement projects. Work closely with engineering, logistics, and third-party vendors to support integration of new technologies.

Apr 28, 2026
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Burhani Engineers logo
Full-time|On-site|Nairobi

Join Burhani Engineers as a Projects Finance Controller, where you will oversee the financial aspects of our diverse engineering projects. In this pivotal role, you will ensure compliance with financial regulations, analyze project budgets, and collaborate with project managers to optimize financial performance. Your expertise will be crucial in forecasting and reporting financial metrics to support strategic decision-making.

Apr 1, 2026
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SGS logo
Contract|On-site|Nairobi

Join SGS as a Business Development Executive in Nairobi, where you will play a crucial role in driving business growth and enhancing customer engagement. We are seeking a motivated individual to identify new business opportunities, develop client relationships, and contribute to our sales strategy.

Aug 25, 2025
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GiveDirectly logo
On-site|On-site|Nairobi, Kenya

About GiveDirectlyAt GiveDirectly (GD), we are on a mission to revolutionize international philanthropy by delivering cash grants straight to those in extreme poverty. The Brookings Institution estimates that a staggering $70 billion in cash transfers is necessary to eradicate the poverty gap, while the aid sector currently spends $135 billion annually on often ineffective interventions. We seek to redefine foreign aid by establishing cash transfers as the gold standard, much like index funds have done for the finance sector, to accelerate the end of extreme poverty.Since our inception in 2011, GD has successfully raised over $1 billion and has provided cash assistance to over 1.5 million individuals across 15 countries. We are proud to support extensive experimental research that demonstrates the significant positive impact of our programs on recipients. Recognized as one of the most innovative nonprofit organizations by Fast Company, GD has also been featured in prominent publications including the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.Our organizational culture is marked by transparency, analytical rigor, agility, and a flat hierarchy. With a diverse global team of approximately 150 members, including around 650 country operations personnel from 21 nations and speaking 69 languages, we bring together a unique blend of expertise—from software engineers and seasoned humanitarian professionals to former management consultants and public servants, all dedicated to making a difference.Our values are at the heart of our operations, reflecting our commitment to prioritizing the needs of those we serve. We foster a dynamic, ambitious, and high-performing environment. If our values resonate with you, we encourage you to consider joining our team.We strive to create an inclusive workspace where every team member can flourish, achieve success, and pursue personal and professional growth. We promote flexibility, prioritize well-being, and infuse fun into our work.

Jan 19, 2026
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Ajua logo
Contract|On-site|Nairobi

Ajua, a pioneering startup with Silicon Valley backing, is revolutionizing the Integrated Customer Experience (#IntegratedCX) landscape in Africa. Our Data Science team plays a crucial role in ensuring that Ajua's product offerings not only address our clients' challenges but also elevate their understanding of customer needs to unprecedented levels. We are on the lookout for a Senior Data Scientist to spearhead the development, deployment, and monitoring of advanced analytics and machine learning solutions within our product suite. This role demands a commitment to scientific rigor and statistical methodologies to tackle the multifaceted challenges associated with creating and enhancing Integrated Customer Experience products.Key Responsibilities:Define business requirements and objectives as clear data science problems.Extract, cleanse, and transform relevant data to address various Integrated Customer Experience challenges for analysis, modeling, and reporting.Develop and implement cutting-edge analytics and machine learning models across the Ajua product stack, directly influencing merchants and enterprise clients.Collaborate with product teams to convert product feature requirements and use cases into experiments, leading the design, development, analysis, and reporting of outcomes that drive customer impact.Pursue continuous improvement of data science skills, focusing on problem-solving, writing efficient and maintainable code, mastering Integrated Customer Experience data, and proactively addressing customer and data-related product challenges.Engage in internal Data Science and broader technology project reviews and participate in community meet-ups.Work collaboratively with engineering, product, and customer success teams, ensuring clear and effective communication across all levels of the organization.

Dec 28, 2020
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Standard Bank Group logo
Full-time|On-site|Nairobi

Standard Bank Group is looking for a Personalization Enablement Manager based in Nairobi. This position centers on developing and executing strategies that create tailored banking experiences for clients, with a strong emphasis on using data insights to guide decisions. Role overview The Personalization Enablement Manager will play a key part in shaping how the bank delivers services to its clients. The role involves translating data into actionable plans that enhance the customer journey and drive engagement. What you will do Collaborate with teams across the bank to define and refine personalization strategies that meet client needs. Analyze customer data to identify opportunities for improving service delivery. Implement solutions aimed at increasing customer engagement and overall satisfaction.

Apr 23, 2026
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Recours Global HR logo
Full-time|On-site|Nairobi

Key ResponsibilitiesOperationsDeliver exceptional meet and greet services, fast pass facilitation, and loyalty program management to enhance passenger experience in line with established guidelines.Implement airport regulations and operational procedures efficiently to ensure compliance and customer satisfaction.Assist passengers with check-in, baggage handling, shopping, and visa processing to provide seamless travel experiences.Facilitate priority access for eligible airline passengers and loyalty program members through fast track points.Oversee service point operations, ensuring functionality and cleanliness, and report any issues to management for prompt resolution.Maintain accurate documentation and passenger records, including usage reports and service feedback.Monitor lounge services, catering, and cleaning to uphold high service standards while addressing any deficiencies.Process daily invoices and slips for service usage to ensure accurate billing.Support marketing and sales initiatives as required, meeting assigned sales targets.Achieve objectives related to customer satisfaction surveys.Document and relay customer feedback, requests, suggestions, and complaints to uphold ISO 9001, ISO 10002, and ISO 45001 standards, participating in risk assessment activities relevant to your role.

Jul 16, 2025
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M-KOPA logo
Full-time|On-site|Nairobi

Become a pivotal member of our dynamic Product Growth team at M-KOPA! We are in search of an experienced Senior CRM Manager with a background in MVNO, super-apps, mobile gaming, or high-frequency subscription models. As we expand our FinTech division, you will be instrumental in developing and enhancing the growth systems that enhance retention, upselling, and customer lifetime value for millions across the African continent.The Impact In this role, you will architect the infrastructure for retention and upselling, driving measurable customer lifetime value and revenue growth while fostering financial inclusion for traditionally underserved populations in Africa. To date, we have empowered over 7 million customers with access to more than $2 billion in credit. This is your opportunity to contribute to a mission that is genuinely transforming lives across an entire continent The Opportunity Build CRM from the ground up: Design and implement lifecycle programs across five African markets (Kenya, Nigeria, Uganda, Ghana, South Africa) utilizing proprietary data from millions of customers and a distinctive distribution model involving over 30,000 field agents and 300 telesales representatives. Own retention and upsell outcomes: Your performance will be evaluated based on LTV growth, retention rates, and upsell revenue, prioritizing substantial metrics over mere email statistics. Engage in hands-on activities daily: Develop automated customer journeys, design experiments, analyze results, and scale successful strategies — this role is not limited to strategic oversight. Global recognition: Join a company recognized by TIME 100 as one of the world’s most influential and by the Financial Times as Africa’s fastest-growing organization for four consecutive years (2022-2025).What You'll DoYou will lead the CRM strategy and execution from start to finish. This includes building automated customer journeys in CleverTap/Braze, conducting experiments on messaging and timing, analyzing retention cohorts, and scaling effective programs across various markets. Collaborate with Product, Commercial, and Operations teams to capitalize on customer behavior as growth opportunities.

May 1, 2026
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Salix Data Africa Limited logo
Client Relationship Associate

Salix Data Africa Limited

Full-time|On-site|Nairobi

Join our dynamic team at Salix Data Africa Limited as a Client Relationship Associate. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring their needs are met with exceptional service and support. Your proactive approach will help foster strong relationships, enhance customer satisfaction, and drive retention initiatives.

Apr 30, 2026

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