Technical Account Manager

At NiCE, we believe in pushing boundaries and embracing challenges. We are a dynamic team of innovators and achievers, always striving for excellence. If you share our ambition and have a passion for success, we invite you to consider a rewarding career with us that ignites your potential.What does the role entail?As a Technical Account Manager (TAM) at NiCE…

At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.

ClickUp builds an AI-powered workspace that brings together tasks, documents, chat, calendar, and enterprise search in one place. Teams use ClickUp to simplify their workflows, break down silos, and work more efficiently. The company serves millions of users who rely on its platform to drive productivity and collaboration. Role Overview The Manager, Technical Account Management leads a team of Technical Account Managers (TAMs) who serve as trusted advisors to ClickUp clients. This manager is responsible for team performance, talent growth, and the quality of client delivery. The role centers on developing both people and processes to ensure the team delivers measurable business outcomes across its client portfolio. This position works closely with Customer Experience leadership, Sales, Product, and Services to align team goals with company and customer objectives. The manager is also accountable for the health, retention, and growth of the accounts managed by the team. Main Responsibilities Team Leadership and Development Recruit, coach, and develop TAMs to strengthen their technical and consultative skills. Promote a culture of accountability, ongoing learning, and customer focus. Portfolio Health and Risk Management Maintain clear oversight of the team’s client portfolio to spot risks and manage account health proactively. Guide the team in executing adoption and recovery plans at scale. Operational Excellence and Scalability Design and refine processes, playbooks, and quality standards for onboarding, recurring services, account health, and AI or agent enablement. Innovation and AI Enablement Champion the use of AI and automation within team operations. Location This role is based in the Philippines.

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

At NiCE Systems, we embrace challenges as opportunities, continuously pushing our limits to achieve excellence. We are driven by ambition, innovation, and a commitment to success. If you share our passion and determination, we invite you to explore a career opportunity that will ignite your potential.What is the role about?The Senior Technical Account Manager is a seasoned professional in account management, project oversight, and technical troubleshooting, consistently excelling in delivering top-tier service. This role is crucial in surpassing customer expectations, optimizing processes and technology, and contributing to the company’s growth through collaboration with diverse teams.This pivotal position addresses complex challenges, providing outstanding technical support and customer service for enterprise-level accounts. By collaborating with key internal resources, this role enables strategic customers to effectively utilize our technology and services, enhance product adoption, serve as references for potential clients, and cultivate lasting loyalty.How will you make an impact?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring seamless contract execution, SLA adherence, and continuous customer engagement.Partner with Sales and Sales Engineering to identify customer opportunities, manage risks, and guarantee successful implementations with appropriate resources.Build and nurture strong relationships across all levels of the customer organization, from operational staff to executive leadership.Gain insight into customers’ business objectives and drive ROI through NiCE’s products and services, establishing yourself as a trusted advisor.Engage with cross-functional teams to resolve technical issues promptly, ensuring all challenges are addressed within SLA targets to enhance overall customer satisfaction.Oversee and align projects to ensure coherence with the company strategy and successful completion, managing personally or collaborating with Project Managers.Utilize extensive technical expertise in NiCE products and related technologies to implement solutions that propel customer success.Conduct regular service and technology assessments, maintaining clear and timely communication with customers while effectively managing escalations.Provide guidance, mentorship, and lead escalations, contributing to the success of the team and the organization by driving improvements and sharing knowledge.Identify and propose enhancements to products and services, contributing to the strategic growth of enterprise-level accounts.

Spreetail is hiring a Technical Account Manager for Channel Growth in Manila. This position centers on supporting partners and helping them expand their business through Spreetail’s platform. Role overview The Technical Account Manager will focus on building and maintaining strong client relationships. Expect to work closely with partners, using technical knowledge to help them get the most out of Spreetail’s services. Collaboration This role involves frequent collaboration with teams across the company. Working together with colleagues from different departments, you will help deliver solutions that meet client needs and encourage growth. What you will do Support partners by applying technical expertise to their challenges and goals Guide clients in using Spreetail’s platform to maximize their growth potential Work with cross-functional teams to deliver value and drive strategic initiatives

At NiCE, we embrace challenges and strive to exceed our limits. We are ambitious and transformative, aiming for victory in every endeavor. By setting and surpassing the highest standards, we unlock incredible career opportunities that ignite passion and drive.What is this role about?The Senior Technical Account Manager is a specialist in account and project management, as well as technical resolution, excelling at the top tier of the industry. This position is crucial in surpassing customer expectations, refining processes and technologies, and fostering company growth through collaboration with cross-functional teams.In this pivotal role, you will tackle complex challenges, providing unparalleled technical and customer service to enterprise-level accounts. By collaborating with leading resources within the company, you will enable strategic customers to overcome issues, leverage our technology and services for business success, enhance product adoption, serve as references for prospective clients, and nurture long-term loyalty.How will you make an impact?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.Partner with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure effective implementation with the necessary resources.Build and sustain productive relationships throughout all levels of the customer’s organization, from front-line management to senior leadership.Understand customer business objectives and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.Engage cross-functional teams to resolve technical issues, ensuring prompt resolution within SLA targets to enhance overall customer satisfaction.Coordinate projects to ensure alignment with company strategies, either managing them directly or collaborating with Project Managers.Utilize deep technical expertise of NiCE products and associated technologies to implement solutions that expedite customer success.Conduct regular service and technology reviews, ensuring clear and timely communication with customers, and adeptly manage escalated situations.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and company through shared expertise and continuous improvement.Identify and suggest enhancements to products and services, contributing to strategic initiatives for enterprise-level accounts.

Join NeoWork as a Technical Account Manager, where your organizational skills and proactive approach will play a pivotal role in our clients' success. In this dynamic position, you will manage a portfolio of accounts, ensuring seamless campaign execution while driving growth initiatives. You will serve as the primary point of contact for clients, fostering strong communication, tracking performance indicators, and establishing efficient processes to ensure optimal operations.This is an exciting opportunity for individuals based in the Philippines to work remotely, aligning with North American business hours. If you excel in high-energy environments, enjoy creating structured systems, and are passionate about helping businesses thrive, NeoWork is the perfect fit for you.

Join ttecdigital as a Technical Account Manager specializing in Google CCAI Solutions. In this pivotal role, you will act as the primary technical point of contact for our clients, ensuring they receive the highest level of support and guidance. Your expertise will be crucial in understanding client needs, optimizing their use of Google CCAI technologies, and driving their success. You will collaborate closely with cross-functional teams to deliver innovative solutions that meet our clients' unique challenges.

Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts receive consistent, high-quality service. The role works closely with internal teams to help clients achieve their business goals using NiCE products and services. Main Responsibilities Serve as the main point of contact and advocate for assigned enterprise accounts, overseeing contract execution and service level agreement (SLA) compliance. Maintain ongoing customer engagement to build loyalty and long-term partnerships. Partner with Sales and Sales Engineering to identify new opportunities, reduce risks, and support successful project delivery. Develop relationships at all levels within client organizations, from operational staff to executive leaders. Understand each customer's business goals and demonstrate how NiCE solutions can deliver value as a trusted advisor. Work with cross-functional teams to resolve technical issues promptly and in line with SLA commitments. Coordinate project timelines and objectives, either directly or in collaboration with Project Managers, to align with strategic goals. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that drive customer success. Conduct regular service and technology reviews, provide clear communication, and manage escalated issues effectively. Mentor colleagues, lead escalations, and contribute to ongoing team and organizational improvement. Identify opportunities for product or service enhancements and collaborate with product development teams on enterprise-level strategies.

At ClickUp, we’re not merely developing software; we’re shaping the future of work! Amidst a landscape inundated by work sprawl, we envisioned a better solution. That’s why we crafted the first genuinely unified AI workspace, integrating tasks, documents, chat, calendar, and enterprise search, all enhanced by context-driven AI, empowering millions of teams to dismantle silos, reclaim their time, and achieve unprecedented productivity. At ClickUp, you’ll have the chance to explore, utilize, and innovate with AI in ways that will not only transform our product but also redefine the future of work itself. Join us in being part of a bold, innovative team that’s pushing boundaries! We are in search of a Technical Account Manager (TAM) to act as a trusted partner and problem-solver for our customers, combining robust relationship management with a deepening expertise in ClickUp’s platform and functionalities. This role exists at the nexus of customer success, solution strategy, and technical enablement, contributing significantly to long-term growth, adoption, and quantifiable business results.As a TAM at this level, you will manage a designated book of business and oversee daily operations for your accounts, while collaborating closely with senior TAMs and cross-functional teams on complex initiatives. You will employ established frameworks, playbooks, and templates to facilitate onboarding and adoption, monitor account health, and ensure stakeholders continuously derive value throughout their lifecycle.Technical Account Managers (TAMs) are tasked with delivering measurable value and driving significant business outcomes across their customer portfolio by concentrating on:Customer Enablement & Onboarding: Assisting customers through onboarding and implementation for assigned accounts, adhering to established discovery frameworks and implementation plans.Account Health & Engagement: Tracking adoption and account health within your portfolio, executing standard plays to enhance engagement, and escalating risks as necessary.Process Optimization & Solution Design: Partnering with customers to comprehend key workflows and configure ClickUp solutions using best practices, templates, and insights from senior TAMs.Innovation Adoption & Workflow Automation: Leading customers in the adoption of relevant features, including AI and automation, primarily through the implementation of standard patterns and documented workflows to enhance efficiency and outcomes.Qualifications:

About TrustArcAs a pioneering force in data privacy, TrustArc streamlines the development of comprehensive privacy management programs for organizations worldwide. Our unique platform combines extensive privacy intelligence with complete automation, essential for navigating the increasing complexities of privacy regulations in today's digital landscape. With a diverse team spanning the Americas, Europe, and Asia, TrustArc empowers clients globally to ensure compliance, mitigate risks, and foster trust. For more details, please visit www.trustarc.com.We prioritize our team members' work-life balance by offering generous paid time off, flexible working schedules, and a supportive remote work environment. Our commitment to employee development includes industry-specific training and engaging virtual team events such as trivia contests, pet day celebrations, lunch and learns, fitness classes, and the Women at TrustArc Employee Resource Group.Our initiatives align with our six core values encapsulated in the acronym IMPACT (Innovation, Make it Happen, Passion, Accountability, and Teamwork). We encourage our employees to reflect daily on their contributions: 'Did I make an IMPACT today?' Outstanding achievements are recognized through our IMPACT Awards, which include a paid vacation for exceptional performance!Position OverviewAs an Associate Technical Account Manager (TAM) I, your primary responsibility will be to ensure the seamless integration of TrustArc products while providing support to clients ranging from small businesses to large enterprises. You'll cultivate robust client relationships that drive retention and growth, identifying opportunities for improvement to enhance overall client satisfaction. This role demands meticulous attention to detail, experience in managing enterprise-level accounts, data analysis expertise, excellent organizational capabilities, strong troubleshooting skills, and a solid understanding of web architecture. Your contributions will be vital in helping our team consistently exceed client expectations.Key ResponsibilitiesManage and deliver Tier 1 technical support for TrustArc's Cookie Consent Manager solution.Address all incoming client inquiries via Zendesk with professionalism and courtesy, swiftly resolving customer issues.Interpret customer needs and convert them into strategic solutions and actionable recommendations.

Role overview ClickUp seeks a Senior Technical Account Manager for its Professional Services team in the Philippines. This position centers on helping clients maximize their use of the ClickUp platform. The role combines technical expertise with clear communication, supporting clients as a trusted advisor throughout their journey with ClickUp. What you will do Guide new clients through onboarding, making sure they start strong with the platform Offer ongoing support to address challenges and help clients achieve their objectives Act as a link between clients and internal teams, sharing feedback and technical requirements Break down complex technical topics into practical steps clients can follow Requirements Solid technical background with the ability to understand intricate concepts Strong written and verbal communication skills Experience supporting clients in a technology or SaaS setting Talent for building trust and maintaining long-term client relationships This role is well suited to those motivated by technology and client success, and interested in joining ClickUp's Professional Services team.

At TTEC Digital, we empower our clients to ensure their employees feel valued and fully supported, as we believe that an extraordinary customer experience begins with a satisfied employee. Our vision is to create an environment where employees can truly thrive.We are currently looking for a Technical Account Manager to nurture strategic client relationships, facilitate platform adoption, and guarantee measurable success within Amazon Connect and AWS-based contact center ecosystems. This role encompasses technical leadership, client collaboration, and operational excellence to provide a seamless and high-value Managed Services experience.This position is fully remote! Candidates must be prepared to interview and work in US-based time zones for this full-time role.

Role Overview NiCE Systems is seeking a Senior Technical Account Manager for the APAC region, based in Manila, Philippines. This role centers on managing enterprise client relationships, overseeing projects, and solving technical challenges. The position is key to exceeding client expectations, improving processes, and supporting growth in partnership with teams across the company. This is a hands-on role focused on addressing complex issues and providing high-level technical and customer support to enterprise clients. Collaboration with internal experts helps clients get the most from NiCE’s technology and services, increase product engagement, and build long-term loyalty. Main Responsibilities Serve as the main contact and advocate for assigned enterprise accounts, ensuring contract delivery, SLA compliance, and ongoing customer education. Partner with Sales and Sales Engineering to align on customer opportunities, manage risks, and support successful implementations with the right resources. Develop and maintain strong relationships at all levels within customer organizations, from frontline managers to senior executives. Understand customer business goals and drive ROI through NiCE’s solutions, acting as a trusted advisor. Work with cross-functional teams to resolve technical issues, meeting SLA requirements to improve customer satisfaction. Coordinate projects to ensure they align with broader strategies and deliver successful outcomes, either directly or in collaboration with Project Managers. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that support customer success. Conduct regular service and technology reviews, communicate promptly with customers, and manage escalations effectively. Provide coaching, mentorship, and leadership on escalations, sharing expertise to support team and company goals. Identify and recommend product and service improvements, contributing to strategic initiatives at the enterprise level.

About ClickUp ClickUp builds an all-in-one workspace designed to simplify how teams work. Our platform brings together tasks, documents, chat, calendar, and enterprise search, all supported by context-aware AI. The goal: help teams work together, save time, and boost productivity. At ClickUp, team members learn and innovate with AI, shaping both our product and the way people work. Role Overview: Associate Technical Account Manager The Associate Technical Account Manager (TAM) focuses on customer success, guiding new clients through onboarding and adoption, and helping them see value in ClickUp’s platform. This role works closely with Sales and Support to ensure a smooth customer journey and long-term satisfaction. Main Responsibilities New Customer Onboarding Facilitate straightforward onboarding and implementation for new ClickUp users. Guide customers through initial setup and enablement, sharing best practices along the way. Account Health Management Monitor seat usage, adoption trends, and engagement among key stakeholders. Create and deliver adoption plans and account reviews to keep accounts healthy. Spot risks early, develop recovery plans with the account team, and escalate complex issues when needed. Provide ongoing enablement so customers continue to grow with the platform. Workflow Mapping Run templatized Intake → Execution → Reporting cycles for important workflows. Lead discovery sessions to compare current processes with future goals. AI Enablement & Agent Deployment Encourage adoption of ClickUp AI and help set up simple Agents tailored to customer needs. Deliver training on AI features and automation best practices. Customer Success & Expansion Serve as a partner to small, sales-assisted accounts, connecting product adoption to business value. Identify upsell opportunities using templated playbooks and proactive outreach. Location This position is based in the Philippines.

Facilitate user training for new clients and conduct refresher courses for existing users.Proactively monitor and address usage challenges, adoption issues, and daily inquiries for designated accounts.Maintain a detailed log of user inquiries and issues within the ticketing system, ensuring it serves as the comprehensive source of truth.Effectively escalate tickets to onboarding, customer support, or engineering teams with all necessary contextual information.Track ticket status and communicate resolutions back to users promptly.Collaborate with various teams to resolve issues that require support from onboarding, customer service, or engineering.Document recurring user challenges and share clear context with the engineering team, focusing on problems rather than solutions.Partner with the marketing team to identify upsell opportunities that align with each account's specific needs.Assist marketing in activating additional branches of existing clients that have yet to implement Dashlabs services.Oversee multi-branch accounts, ensuring alignment on usage, training, and issue resolution across all branches.

Join SGS as a PCA Technical Manager where you will lead our efforts in providing exceptional certification, consulting, training, and other services. As a pivotal member of our team, you will be responsible for overseeing technical operations, ensuring that our services meet the highest standards of quality and compliance. Your expertise will help us maintain our reputation as a leader in the industry while fostering innovation and continuous improvement.