About the job
Join Horace Mann Service Corporation as a Senior Billing Resolution Specialist, where you will play a pivotal role in enhancing the billing operations for our Individual Supplemental and Group Products. Your attention to detail and commitment to customer service will be key as you handle billing changes and premium receivables, ensuring compliance and delivering an exceptional experience to our clients.
In this dynamic position, you will uphold our service standards, tackle complex billing inquiries, and contribute to ongoing improvement efforts within our Premium Services team.
Key Responsibilities
Billing Operations & Processing
- Prepare daily deposits and process carrier payments with precision, adhering to financial controls.
- Manage the Billing Administrative system for accurate invoice generation and premium billing.
- Review and process change requests and reports across various business lines.
- Apply premiums and contract deposits accurately, ensuring compliance with business rules.
- Utilize your understanding of Policy Administration systems for efficient processing.
- Complete transactions within established service level agreements and quality standards.
- Assist in the phone queue while managing daily tasks, providing timely support to clients and stakeholders.
Customer Service & Resolution
- Respond to billing inquiries from clients and agents, ensuring a high level of customer service.
- Maintain a client-centric approach, aiming to exceed expectations in every interaction.
- Resolve billing issues effectively, focusing on first-call resolutions.
- Build strong relationships with assigned groups, ensuring consistent communication and service quality.
Quality, Compliance & Performance
- Adhere to all regulations and compliance standards in billing activities.
- Maintain production and quality standards across all processing.
- Continuously improve processes to enhance service delivery.
