About the job
At OpenGov, we are pioneers in delivering cutting-edge AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 government entities, including cities, counties, state agencies, and school districts trust the OpenGov Public Service Platform to enhance operational efficiency, adapt to dynamic challenges, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data solutions. These interconnected offerings are unified within the OpenGov ERP, empowering public sector organizations to prioritize their missions and achieve optimal ROI with every action and decision. Discover more about our mission to foster effective and accountable government at OpenGov.com.
Responsibilities:
Oversee comprehensive implementation projects for new clients, offering expert guidance and unwavering support throughout every phase, including data requirement analysis, technical platform setup, administrator training, and other specified implementation tasks.
Serve as the primary technical liaison for new clients deploying or expanding their use of OpenGov, ensuring seamless communication and deployment processes.
Engage directly with government officials and staff daily, guiding them through the implementation journey and empowering them to become proficient administrators and ambassadors of OpenGov software solutions.
Identify customer needs and challenges, collaborating with cross-functional teams to streamline, enhance, and automate existing processes, thereby improving client workflows.
Cultivate expertise in governmental processes across various states to adeptly address client needs and deliver customized solutions.
Work closely with the engagement and adoption team to ensure a consistent and successful client experience, facilitating training for new clients.
Continuously apply and refine best practices for different data environments and client verticals, driving efficiency in future implementations.
Collect and relay customer feedback and feature requests, contributing to essential product discussions and ensuring OpenGov remains the preferred choice for clients.
Cooperate with internal departments at OpenGov to enhance service delivery and maintain high standards of customer satisfaction.
