JAVA Application Support Specialist

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a JAVA Application Support Specialist. In this role, you will play a pivotal part in supporting and maintaining our Java applications, ensuring optimal performance and user satisfaction. Your expertise will help resolve technical issues and enhance our application functionalities, contributi…

About Hevo:Hevo is an innovative, user-friendly, and robust No-code Data Pipeline platform designed to help businesses unify their data across various software for accelerated analytics.Serving over 2000 data-driven companies, including industry leaders like Postman, Zepto, ThoughtSpot, Whatfix, Shopify, and DoorDash, Hevo streamlines complex data integration tasks, allowing data teams to focus on extracting valuable insights and propelling their businesses forward.Hevo's mission is clear and ambitious: to create technology from India for the global market that is easy to adopt and accessible, empowering everyone to harness the full potential of their data.Headquartered in San Francisco and Bangalore, Hevo has experienced remarkable growth since its inception, tripling its team and expanding its customer base twentyfold in just two years. With $42 million in funding from Sequoia India, Hevo is entering a new phase of rapid growth.At Hevo, we pride ourselves on our thoughtful and collaborative problem solvers who are dedicated to making a positive impact on the lives of our customers, colleagues, and their own personal growth.If you are passionate about shaping the future of technology, Hevo is the right place for you.What You Will Do:In this role, you will ensure the successful execution of engineering processes through Jira administration, governance of reliability, automation of workflows, and data-driven reporting. You will empower engineering teams to operate with precision, efficiency, and transparency by maintaining accurate operational data, enhancing workflows, and creating dashboards for real-time insights.

Join Helpshift, a pioneering SaaS platform that empowers businesses to deliver an exceptional customer support experience seamlessly integrated within their applications! With our technology installed on over 2 billion devices, we engage with more than 900 million users monthly, facilitating approximately 7 million conversations every month. As a Senior Engineering Manager, you will spearhead projects that enhance these interactions, maximizing value for consumers.In this role, you will lead a dynamic and technically adept team of engineers who prioritize product quality and care deeply about delivering impactful features. Our Engineering Blog showcases the fascinating work we undertake at Helpshift. Be part of a culture that values innovation and quality!Key Responsibilities:Lead the team focused on enhancing workflows, including chatbots and auto-assignment systems, while integrating AI capabilities.Evaluate software solutions and system performance, mentoring the software development team.Ensure the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of software solutions.Drive improvements in performance, efficiency, and sustainability of our products.Advocate for team members and foster a positive work environment.Mentor junior software developers with patience and clarity.Strategically plan and execute project timelines.Identify training needs and foster talent development.Recruit and onboard team members and contractors.Exhibit strong work ethics and collaborative spirit.Collaborate effectively with team leaders and other departments.

Join our dynamic team as an Application and Production Support Specialist specializing in Informatica. In this role, you will be responsible for ensuring the smooth operation and support of our production applications. You will troubleshoot issues, provide timely resolutions, and work closely with development teams to enhance application performance.

We are seeking a highly skilled and meticulous L2 Technical Support Analyst to become an essential part of our product organization. In this pivotal role, you will provide exceptional support for clients utilizing the inSPire platform, an all-encompassing solution designed to assist structured product issuers in automating and optimizing their issuance processes.You will serve as the primary technical liaison between our Level 1 support desk and the Level 3 Engineering team, collaborating closely with Business Analysts, Product Managers, and the testing automation team. This position is not about following scripts; it involves delving deeply into the platform architecture, diagnosing intricate data issues, and navigating our codebase to uncover the underlying causes of escalations. The ideal candidate will possess an engineering background and have transitioned into a support or product-focused position, leveraging their technical expertise to resolve issues without being a full-time developer.

Join Konecranes as a Lead Engineer in Field Service, where you will play a crucial role in ensuring the optimal performance of our products and services. Your expertise will be pivotal in providing customers with top-notch support and solutions, enhancing their operational efficiency.As a Lead Engineer, you will lead a team of skilled professionals, manage field operations, and drive technical excellence. Your responsibilities will include troubleshooting complex issues, overseeing installations and maintenance, and collaborating with cross-functional teams to deliver exceptional service.

Join our dynamic team at Entrata as a Technical Support Specialist during the night shift! In this role, you will be the first point of contact for our customers, providing exceptional technical assistance and ensuring a smooth user experience. Your expertise will help resolve technical issues and enhance client satisfaction.

Join Mindtickle as an IT Systems EngineerAre you ready to take your IT career to the next level? At Mindtickle, we pride ourselves on being the leading revenue productivity platform, empowering organizations to maximize revenue per sales representative through innovative learning and deal execution strategies. Recognized by industry analysts and ranked #1 on G2 for sales onboarding and training, Mindtickle is a pioneer in revenue enablement, recently named a Leader in the Forrester Wave™: Revenue Enablement Platforms, Q3 2024.Your RoleWe are seeking a skilled IT Systems Engineer to become an essential part of our dynamic team. In this position, you will serve as the primary contact for our internal users, delivering expert technical support and overseeing our IT infrastructure. You will engage with diverse technologies to ensure a seamless and secure IT environment for all team members, fostering productivity and collaboration.

About 66degreesAt 66degrees, we are an innovative AI transformation partner, assisting businesses in navigating complex challenges to achieve measurable results. Our collective expertise in cloud computing, artificial intelligence, and data analytics allows us to convert chaotic data into strategic assets, transforming complexity into clarity while using AI as a growth engine. We envision a future where every enterprise operates intelligently, leveraging autonomous systems to unlock human potential.Our core values emphasize overcoming challenges and collective success. We strive to create a significant impact for our team by fostering a culture of innovation that supports both professional and personal growth.Role OverviewThe Senior IT Service Desk L3 Engineer plays a critical role in providing top-tier internal support, serving as the final escalation point for complex technical issues. This position involves leading intricate project implementations, designing secure identity solutions, and ensuring the stability of our core infrastructure services. The L3 Engineer collaborates with IT leadership to establish technical standards, automate workflows, and maintain a robust security posture across all platforms.Key ResponsibilitiesAct as the primary escalation point for complex issues from L1 and L2 engineers, ensuring timely resolution in line with SLAs.Design, implement, and manage enterprise-grade SSO and Identity Provider (IDP) solutions.Expertly manage and optimize Google Workspace, including advanced security configurations and audit logging.Function as the Subject Matter Expert (SME) for the Atlassian suite, particularly Jira Service Management, to enhance IT and business workflows.Implement email security standards by configuring and monitoring SPF, DKIM, and DMARC protocols.Automate user lifecycle management using SCIM, JIT, and other advanced provisioning protocols.Oversee global Mac OS device management using state-of-the-art MDM tools and protocols for hardware asset management.Manage complex storage infrastructures including iSCSI, NFS, and SFTP.

About Gen Digital Gen Digital delivers cybersecurity, online privacy, identity protection, and financial wellness through well-known brands including Norton, Avast, LifeLock, and MoneyLion. Nearly 500 million people in over 150 countries use Gen Digital’s products. The company focuses on helping consumers secure and manage their digital and financial lives. Gen Digital values diverse perspectives, open discussion, and collaboration. The company encourages continuous learning and experimentation, seeing AI as a tool for progress. Employees have access to flexible work arrangements, competitive pay, comprehensive benefits, and well-being programs. Role Overview The Endpoint Engineer will handle deployment, configuration, security, and ongoing support for all endpoint devices across the organization, including Windows, macOS, Linux, iOS, and Android. This role manages endpoint infrastructure, software deployments, and patch management to keep systems secure and compliant with regulations. Regular collaboration with IT, Security, and other teams is part of the job to deliver reliable and standardized endpoint solutions. Key Responsibilities Manage and support endpoint devices such as desktops, laptops, mobile devices, and tablets using tools like Jamf, Intune, Kandji, Jumpcloud, and Jump Desktop. Oversee provisioning, deployment, and de-provisioning of endpoints to maintain a secure and consistent device lifecycle. Work with cross-functional teams to improve endpoint security and efficiency. Location IND - Pune

We are seeking a dedicated and skilled Ab Initio Application L2 Support Specialist to join our dynamic team. In this role, you will be responsible for providing high-level support for our Ab Initio applications, ensuring optimal performance and reliability. You will collaborate closely with various teams to troubleshoot issues, implement solutions, and enhance application functionality.

Join our dynamic team as an Ab Initio Application L2 Support Specialist where you will be responsible for providing high-level support and troubleshooting for Ab Initio applications. Utilize your expertise to diagnose issues, collaborate with cross-functional teams, and ensure optimal performance of our applications. Your contributions will be vital to maintaining our reputation for excellent service delivery.

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

Helpshift is an innovative SaaS platform dedicated to transforming customer support by enabling businesses to deliver an unparalleled support experience directly within their applications. With installations on over 2 billion devices and a monthly active user base exceeding 900 million, we facilitate approximately 7 million conversations every month. As a Senior Engineering Manager, you will lead initiatives that enhance these interactions, ensuring we continuously provide exceptional value to our users.In this role, you will manage a dynamic and technically adept team of engineers who prioritize quality and user-centered design. Our engineers embody a product-minded approach, focusing on delivering high-quality features while maintaining robust systems. Explore our Helpshift Engineering Blog to discover the exciting projects underway at Helpshift.Key Responsibilities:Lead a team focused on enhancing workflows, including chatbots and automated assignment systems, while integrating cutting-edge AI features.Assess software solutions and system performance while overseeing the software development team.Guide the team in ensuring the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of innovative software solutions.Strive for continuous improvements in performance, efficiency, and sustainability of our products.Act as an advocate for team members, fostering a supportive work environment.Provide mentorship to junior software developers with patience and effective guidance.Plan and implement strategies to ensure project completion within deadlines.Identify training needs and facilitate talent development.Recruit team members and contractors to strengthen our capabilities.Exhibit strong work ethics and demonstrate a collaborative spirit.Coordinate with other team leaders and departments to align efforts.

Join our dynamic team as a Service Desk Engineer, where you will play a crucial role in providing exceptional customer support and technical assistance. You will be responsible for troubleshooting and resolving IT issues, ensuring seamless operations and high levels of customer satisfaction. Your expertise will help us maintain the efficiency of our IT infrastructure.

At Nice, we believe in pushing boundaries and redefining the status quo. We are passionate about challenging our limits and making a significant impact in the industry. If you share our ambition and drive to excel, we invite you to explore a career opportunity that promises to ignite your potential.What does the role entail?This position is centered on delivering exceptional customer-focused application support. We are seeking a skilled Engineer to become a vital part of our expanding Cloud team, taking the lead on client projects in our cloud environment.How will you contribute?Execute operational tasks such as monitoring application server health and managing service recycling.Diagnose and resolve operational challenges, including batch failures, network disruptions, and client data feed errors.Oversee server performance metrics, including memory usage, CPU load, file systems, and database operations.Maintain thorough operational documentation, such as incident records and run books.Create metric reports, including daily production updates.Handle client support tickets and requests in alignment with service SLAs.Resolve level 2 and level 3 issues, encompassing application support, database management, and data center challenges, while documenting findings in the customer support portal.Provide on-call support during off-hours and be available for work during non-standard shifts.

Key Responsibilities:- Diagnose and resolve Layer 1 (physical layer) and Layer 2 circuit problems effectively.- Collaborate with CLECs and ILECs to manage support tickets and troubleshoot transport and Layer 2 issues.- Engage with vendors to address hardware and software-related challenges.- Handle customer trouble tickets through our ticketing system efficiently.- Communicate with customers and vendors via phone, email, and chat to resolve service issues promptly.- Provide clear and timely updates on ticket status.- Familiarity with network monitoring tools and systems is advantageous.- Experience with SD-WAN technologies such as Velo is preferred.- Perform duties in a 24/7 operational environment to ensure exceptional customer service.- Knowledge of routers including Cisco, Adtran, and Juniper is essential.- Basic understanding of Firewalls, including Fortinet and Meraki is a plus.

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewWe are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

Collaborate with ExpertsAs a Technical Solutions Engineer (TSE) at Arista Networks, you will thrive in a dynamic, collaborative environment, providing support for all Arista products while mastering the various network protocols and features of EOS. Your role will involve working closely with customers and, when necessary, liaising with our dedicated software and hardware development teams. You will also have access to a specialized lab environment for recreating issues and testing solutions.By facilitating direct access to a high-level engineer, we enhance the support experience, leading to increased customer satisfaction and loyalty.Your ResponsibilitiesAddress customer inquiries regarding products through phone or written communications.Assist customers in resolving challenges encountered during installation, operation, maintenance, or compatibility of products.Utilize your interpersonal skills and in-depth product knowledge to effectively respond to customer-focused inquiries.Troubleshoot hardware and software issues, recommending appropriate corrective actions.Record customer interactions and recurring technical issues to contribute to product quality initiatives and development efforts.

About UsHitachi Digital is at the cutting edge of digital transformation, representing the fastest-growing sector of the Hitachi Group. We play a pivotal role in realizing the company's vision of becoming a leading global entity in the rapidly evolving digital landscape.Our affiliated companies, including GlobalLogic, Hitachi Digital Services, and Hitachi Vantara, provide a comprehensive suite of services covering the entire digital lifecycle—from conceptualization to full-scale deployment and the necessary infrastructure to support it. We embody the spirit of One Hitachi, merging domain expertise with digital prowess to foster synergies that positively impact our customers and society.We believe in the power of diverse talent to shape a digital future. We value your unique life experiences, character, perspective, and passion for making a difference.