About the job
Veeam is the leading Data and AI Trust Company, dedicated to empowering organizations by ensuring their data and AI assets are comprehensively understood, secure, and resilient. Our mission is to facilitate the safe and scalable acceleration of AI deployments. As a market leader in data resilience and security posture management, Veeam stands at the forefront of the integration of identity, data, security, and AI risk management. With our headquarters in Seattle and a presence in over 30 countries, we proudly protect more than 550,000 customers globally who rely on us to keep their operations running smoothly. Be part of our journey as we advance fearlessly, embracing growth, learning, and making a significant impact for some of the world’s largest brands.
About the Role
In your role as a Production Engineer, you will be instrumental in ensuring the reliability and scalability of Veeam's Data Cloud platform. You will take ownership of production efficiency, automation, and documentation initiatives. Your contributions will enhance system reliability and observability. Additionally, you will manage the complete incident lifecycle, from on-call response and mitigation to leading post-incident reviews and driving enhancements across support and development teams.
You will collaborate with a talented team of engineers, acting as a bridge between support and development to drive transformative changes. Engagement with product managers and security professionals will be key to ensuring our services are production-ready, high-performing, and fault-tolerant, while also quickly integrating user feedback into system improvements.
What You Will Do
Production
Own complex and escalated production issues from support, driving long-term resolutions in partnership with engineering teams, including necessary changes in code, configuration, and architecture.
