Scrum Master

Join our dynamic team at Alten as a Scrum Master, where you will facilitate agile practices, promote collaboration, and drive project success. In this role, you will be the key point of contact for cross-functional teams, ensuring that scrum methodologies are effectively implemented to enhance productivity and team performance.

Join Alten as a Program Manager in our IT division, where you will lead innovative projects, drive strategic initiatives, and ensure the successful execution of technology solutions. This role is pivotal in managing cross-functional teams, maintaining stakeholder relationships, and aligning project outcomes with business objectives.

As the Restaurant Sales Manager, reporting directly to the F&B Director, you will oversee the daily operations of our distinguished restaurant. Your role is vital in embodying Moroccan hospitality and ensuring an exceptional service experience that honors the culinary identity of our establishment. You will lead the coordination of team efforts, enhance customer satisfaction, and achieve both qualitative and financial objectives for the restaurant.KEY RESPONSIBILITIESOperationalDeliver an authentic and memorable customer experience that aligns with our brand ethos.Supervise and organize service operations effectively.Ensure the dining area is set and maintained according to LQA standards and Accor/Fairmont norms.Facilitate seamless communication between the front of house and the kitchen to enhance service flow.Be present in the dining area to mentor the team, welcome VIP clients, and handle delicate situations.Team ManagementRecruit, onboard, train, and oversee the service team.Schedule shifts and manage attendance effectively.Motivate and develop team members' skills.Conduct daily briefings to align the team.Quality & Customer SatisfactionAddress customer complaints promptly and ensure follow-up actions are taken.Analyze customer feedback from platforms such as TrustYou and internal audits, proposing actionable plans for improvement.Performance & ManagementEnsure revenue and profitability targets are met.Monitor performance indicators including PDR, upselling rates, customer satisfaction, and food costs.Drive sales through innovative commercial initiatives such as themed nights and private events.Manage inventory, orders, and stock levels diligently.

Join JYSK, a leading retailer in home furnishings, as a Store Manager in Rabat. You will be responsible for leading our store operations, driving sales, and ensuring exceptional customer service. Your leadership will inspire your team to achieve retail excellence, create a welcoming environment, and enhance the shopping experience for our customers.

Your Mission:As the Restaurant Sales Point Manager, you will be responsible for ensuring that exceptional service quality is delivered to our guests while upholding the brand's values and standards. You will coordinate various restaurant services, safeguard revenue streams, and oversee team performance to ensure a rewarding dining experience for all.Your direct involvement will be crucial in ensuring customer satisfaction, and you will be expected to support and assist your team as needed.Your Responsibilities:Promote the core values of the group and represent the establishment's management.Deliver a high-quality service experience for guests throughout their stay in alignment with Sofitel's service standards.Coordinate the various functions within the restaurant department, including kitchen, dishwashing, banquets, restaurants, bars, and room service.Inspire and motivate team leaders to achieve a high standard of service.Support and develop your teams to enhance their skills and performance.Optimize the economic performance of the restaurant in line with the establishment's commercial strategy and Sofitel's positioning.Sales Skills:You are expected to:Ensure consistent and high-quality service delivery to guests.Engage and mobilize teams in enhancing customer relationships:Regularly interact with hotel guests through your presence across various restaurant areas.Ensure that the services offered in the restaurant areas fully meet guest expectations.Regularly assess service quality through customer feedback and quality audits, collaborating with service managers to implement corrective actions as necessary.Operational Excellence:Ensure that all Sofitel service standards are adhered to:Supervise and coordinate services, ensuring their effective organization and operation.Guarantee compliance in the department regarding:- equipment and facilities- HACCP regulations- legislation concerning the sale of beveragesEnsure that all VIP information is accurately communicated.Provide daily summaries of activities and events to your department head.Initiate new projects, coordinate implementation, and monitor progress.

Are you ready to take your career to the next level? Segula Technologies is seeking a talented Interface Manager to join our dynamic team in Rabat. In this pivotal role, you will be responsible for overseeing the development and implementation of interfaces in our industrialization department. Your expertise will help streamline processes and enhance productivity.As an Interface Manager, you will collaborate with cross-functional teams, ensuring that all interface designs meet the highest standards of quality and efficiency. This is a fantastic opportunity for a mid-senior level professional looking to make a significant impact in a thriving environment.

Alten is looking for a Cloud Incident Manager based in Rabat. This position plays a key role in keeping cloud services stable and performing well. The main focus is on responding to incidents as they occur and collaborating with different teams to resolve problems quickly. Key responsibilities Oversee cloud-related incidents from the moment they are detected until they are fully resolved Work with teams across the company to address service disruptions Follow established incident management processes to reduce impact and restore services as soon as possible

Role overview The Fairmont Residences Manager at Accor S.A. in Rabat leads daily operations for Fairmont’s luxury residences. This role focuses on enhancing the guest experience, maintaining brand standards, and contributing to the property's revenue objectives. Main responsibilities Supervise and support staff throughout the residences Maintain high standards for service, presentation, and guest satisfaction Monitor daily operations to ensure alignment with Fairmont’s quality expectations Work to increase revenue and optimize overall property performance Requirements Strategic mindset with strong leadership abilities Experience in hospitality management Dedication to excellence and guest service

As the Spa Manager, you will oversee the daily operations of our luxurious spa, ensuring exceptional client experiences while achieving financial targets. You will embody Fairmont's service standards, creating a serene and opulent environment focused on well-being.Key Responsibilities1. Operations ManagementSupervise all spa operations including treatments, reception, changing rooms, and wellness areas.Ensure facilities are well-maintained, clean, safe, and harmonious.Adhere to protocols, quality standards, and hygiene regulations.2. Leadership & ManagementRecruit, mentor, motivate, and train staff including therapists, receptionists, and wellness coaches.Set schedules, performance goals, and assess team competencies.Promote a positive, collaborative, and respectful workplace culture.3. Customer ExperienceEnsure impeccable, personalized service in line with Fairmont standards.Handle customer complaints diplomatically and propose satisfaction-driven solutions.Create exceptional customer journeys in collaboration with other departments (Accommodation, Dining, etc.).4. Strategy & PerformanceDefine and monitor profitability, revenue, and cost objectives for the spa.Analyze key performance indicators (Cabin occupancy rates, revenue per treatment, customer satisfaction).Develop attractive commercial offers and strategic partnerships.5. Offer DevelopmentEnsure the spa menu is updated with wellness trends.Launch new treatments, products, or rituals in partnership with brand collaborators.Collaborate with marketing to promote the spa to internal and external clients.

We are seeking an experienced IT Test Manager to lead our Quality Assurance (QA) team at Alten. In this pivotal role, you will oversee all testing activities, ensuring that software products meet the highest quality standards before release. You will work closely with development teams, stakeholders, and clients to understand requirements and to develop comprehensive test plans. Your leadership will be crucial in fostering a culture of quality within the organization.

Your Missions:As a Senior ServiceNow Consultant specializing in IT Operations Management (ITOM), you will engage in:The implementation and optimization of the IT Operations Management (ITOM) modules.The deployment of key modules: Discovery, Event Management, Service Mapping.The integration of ServiceNow with third-party monitoring and infrastructure management tools.The analysis of client needs and the proposal of tailored solutions.Client support in a nearshore context, directly interacting with them.Consulting and continuous improvement of IT processes.

As a Microsoft Dynamics 365 technical expert, you will play a pivotal role in strategic projects aimed at enhancing our business processes and integrating best practices within this platform. Additionally, you will be responsible for providing training and technical support to internal users.Your key responsibilities will include:Design and Customization of Dynamics 365: Analyze business needs and develop tailored solutions on Microsoft Dynamics 365 (CRM, Finance & Operations, Sales, Customer Service, etc.).Development and Integration: Create technical solutions on Dynamics 365 using programming languages like C#, JavaScript, and development tools (Power Platform, Power Automate, etc.).Migration and Upgrade Management: Lead migration projects to Dynamics 365 or platform upgrades, ensuring service continuity.Process Optimization: Collaborate with business teams to identify improvement areas and propose solutions to optimize customer relationship management, financial processes, sales, etc.Technical Support and Training: Provide high-level technical support for internal users. Train and guide teams to maximize their use of Dynamics 365.Technological Monitoring: Keep abreast of Dynamics 365 platform developments and propose ongoing enhancements to existing solutions.Documentation and Reporting: Prepare technical documentation and performance reports to ensure traceability and project understanding.

Join Alten as an Artificial Intelligence Specialist and be part of a dynamic team dedicated to innovating in the field of AI. In this role, you will leverage advanced AI methodologies to develop cutting-edge solutions tailored to meet the needs of our clients. You will analyze data, create algorithms, and contribute to projects that drive technological advancements.

Join our dynamic team at Devoteam Maroc as a Tech Lead specializing in SQL and Python. In this pivotal role, you will lead data-driven projects, leveraging your expertise to design and implement robust solutions. You will collaborate with cross-functional teams to ensure the seamless integration of technology and data analytics into our operations.Your responsibilities will include mentoring junior developers, optimizing existing processes, and driving innovation within the team. If you are passionate about technology and data, and have a proven track record in leading projects, we want to hear from you!

Join our dynamic team at Alten as a Business Intelligence Analyst (H/F), where you will leverage your expertise in data analysis and visualization to drive strategic decision-making within the organization. You will be responsible for extracting insights from complex data sets, creating detailed reports, and collaborating with cross-functional teams to optimize business processes.

Join Devoteam as a RUN Manager for the MER Nearshore team, where you will play a pivotal role in ensuring the operational excellence of our cybersecurity and trust services. You will oversee the day-to-day management of our nearshore operations while collaborating with internal and external stakeholders to enhance service delivery.Your leadership will drive efficiency and foster a culture of innovation and improvement. If you are passionate about cyber security and thrive in a dynamic environment, we would love to meet you.

We are seeking a highly skilled Senior Flux Informatica Expert to join our dynamic team at Alten. In this role, you will leverage your expertise in Informatica and Flux to drive innovative solutions in data integration and management. You will collaborate with cross-functional teams to ensure the successful implementation of complex data workflows and contribute to the overall success of our projects.

Join Alten as an Atlassian Administrator and become an integral part of our team that enhances collaboration and productivity through robust software solutions. In this role, you will manage and optimize our Jira Software, Jira Service Management, and Confluence systems to ensure seamless operations and user satisfaction.Your responsibilities will include configuring and maintaining Atlassian tools, troubleshooting issues, providing user support, and implementing best practices for project management and service delivery.

Join our dynamic team at Alten as a Product Owner in Rabat. You will play a pivotal role in driving product strategy and development, ensuring alignment with customer needs and business objectives. Your expertise will guide our teams in delivering high-quality products that enhance user experience.

Reporting directly to the General Housekeeper, the Floor Supervisor's primary mission is to ensure the cleanliness, elegance, and enhancement of guest rooms and common areas in line with Fairmont brand standards. This role involves supervising and inspiring the housekeeping team to deliver personalized and refined service.ResponsibilitiesOperational Excellence:Conduct daily inspections of rooms and suites to ensure adherence to Fairmont and LQA standards.Ensure the proper setup of welcome products, linens, and equipment as per brand procedures.Monitor and report maintenance and technical repair needs.Strictly enforce hygiene, health, and safety standards.Team Leadership:Supervise, train, and support the housekeeping team (room attendants, team members).Assign rooms, oversee tasks, and motivate the team to achieve excellence.Participate in onboarding new colleagues by sharing the Fairmont culture of 'Turning Moments Into Special Memories'.Guest Experience:Anticipate and respond to guests' needs with care and discretion.Maintain proactive communication with the Reception and Guest Relations team.Contribute to guest satisfaction surveys and quality action plans.Administrative Management:Participate in inventory management of linens, welcome products, and equipment.Maintain daily reports (room status, lost and found items, anomalies).Support the General Housekeeper in achieving quality and financial objectives.