Creative Designer & Content Lead

Join our dynamic team at Jobs for Humanity as a Creative Designer & Content Lead, where your creativity and leadership will shape compelling visual narratives and engaging content strategies. You will collaborate closely with cross-functional teams to deliver impactful designs that resonate with our mission of inclusivity and accessibility.

About Mrsool Mrsool is a leading delivery platform serving the Middle East and North Africa. Known for its 'order anything from anywhere' service, the company connects customers with over 100,000 restaurants and stores. Generative AI powers real-time order fulfillment, while a dedicated courier network delivers quickly and reliably. Mrsool consistently earns high ratings on Apple’s App Store and Google Play Store, building trust with millions by offering a personalized, convenient experience, whether for a late-night meal, a last-minute gift, or everyday essentials. Role Overview: Customer Care Team Lead The Customer Care Team Lead oversees live chat support operations at Mrsool’s Riyadh office. This role focuses on guiding a team of customer care agents to deliver fast, effective service through live chat. The Team Lead ensures each interaction meets high standards for response time and customer satisfaction. Main Responsibilities Lead, mentor, and support a team of Customer Care agents handling live chat inquiries. Track team performance against KPIs and SLAs, ensuring targets are met. Offer real-time coaching and assistance to agents during their shifts. Manage escalated customer issues, resolving complex cases as they arise. Review and analyze performance metrics to spot trends and areas for improvement. Conduct regular feedback sessions and performance reviews with team members. Work with other departments to improve the overall customer experience. Maintain alignment with company policies and quality standards. Location Riyadh, Riyadh Province, Saudi Arabia

Infinite pl is an innovative digital technology firm dedicated to leading a transformation in digital logistics. By leveraging the capabilities of our talented team, extensive data, and advanced platforms, we aim to create and enhance cutting-edge solutions that address complex challenges in logistics and related industries. Our mission is to revolutionize logistics and enhance the lives of governments, businesses, and communities across the globe through state-of-the-art digital solutions. Join us as a game-changer in the industry. Role Overview:As the Technical Strategy & Architecture Lead, you will spearhead the technical vision and architectural framework for our new platform. Your responsibilities will include ensuring scalable designs, optimizing delivery efficiency, and achieving high-quality security outcomes across various systems, applications, and data platforms.

Join Egis Group as an HSE Lead and play a pivotal role in ensuring the highest standards of health, safety, and environmental practices across our projects. You will be responsible for developing and implementing HSE policies, conducting risk assessments, and promoting a culture of safety within the organization. Your expertise will be vital in safeguarding our workforce and ensuring compliance with local regulations.

Are you ready to transform your career and make a meaningful impact? Join us at webook, where we champion innovation and creativity in the event ticketing and experience booking industry. As Saudi Arabia's leading platform, we have set new standards in technology and service excellence, facilitating over 2 billion in sales for some of the Kingdom's most significant mega events.Key Responsibilities:Oversee daily operations of the contact center team, managing inbound, outbound, sales, support, and telemarketing activities.Inspire, mentor, and train a team of agents to deliver outstanding customer service while meeting key performance indicators.Address escalated customer complaints and complex inquiries through various channels, including calls, WhatsApp, social media, email, and live chat.Evaluate team performance, quality standards, and customer interactions to uphold a mastery-level service standard.Guide the team in the processes of booking, rescheduling, and canceling event tickets and experience bookings.Collaborate with other departments to communicate customer feedback, resolve issues, and enhance overall satisfaction.Conduct regular performance reviews, providing constructive feedback and action plans for improvement.Ensure merchants, DMCs, and service providers receive comprehensive support by efficiently managing inquiries and complaints.Manage scheduling, shift planning, and coverage to maintain seamless operations during business hours.Analyze performance data and customer interaction reports to propose improvements and implement efficiency-driving initiatives.Foster a positive and engaged team environment, maintaining high morale and motivation within the contact center.

Role Overview Horizontal Digital is hiring a Salesforce Sales Lead based in Riyadh, Saudi Arabia. This role focuses on developing sales strategies, building strong client partnerships, and guiding the sales team’s efforts across the Kingdom of Saudi Arabia.

About FoodicsWe are Foodics, a pioneering provider of restaurant management solutions and payment technology. Established in 2014 and headquartered in Riyadh, we have expanded our reach with offices in five countries, including the UAE, Egypt, Jordan, and Kuwait. Serving over 35 countries globally, our innovative offerings have processed more than 6 billion orders, establishing Foodics as one of the fastest-growing SaaS companies in the MENA region. Our recent funding round raised $170 million, marking the largest SaaS funding in MENA, enhancing our capabilities to better support business owners.Position OverviewAs the Cyber Security GRC Lead, you will spearhead the development and execution of Cyber Security policies, standards, and procedures that align with regulatory frameworks like SAMA and industry best practices. You will collaborate with various stakeholders to prioritize risk mitigations and recommend enhancements to our overall security posture.Key ResponsibilitiesFormulate and execute a robust cybersecurity strategy in alignment with the organization’s business goals.Craft and uphold cybersecurity policies, standards, and procedures ensuring compliance with regulatory and industry benchmarks.Investigate and advocate for emerging security technologies to bolster security measures.Identify, evaluate, and mitigate cybersecurity risks and vulnerabilities within systems and infrastructure.Conduct regular risk assessments, audits, and configuration reviews to validate security control effectiveness.Maintain compliance with SAMA, NCA, and other pertinent regulatory entities.Facilitate cybersecurity awareness and training sessions across the organization.Act as the representative for the cybersecurity function in external audit meetings, ensuring audit readiness.Establish and coordinate the Cybersecurity Committee, ensuring cross-departmental representation and action tracking.Collaborate with IT, legal, compliance, and business teams to integrate security controls within systems and project lifecycles.Maintain clear communication regarding ad-hoc assessments and compliance inquiries.QualificationsBachelor's degree in Computer Science, Cybersecurity, or a related discipline; a Master’s degree is an advantage.A minimum of 4 years of experience in cybersecurity GRC; technical expertise is a plus.In-depth understanding of cybersecurity frameworks such as SAMA CSF, NCA ECC, ISO 27001, or CIS Controls.Relevant certifications such as ISO 27001 Lead Implementer, ISO 31000 Risk Management, GRCP, or CGRC are advantageous.Exceptional problem-solving skills and the ability to communicate complex issues clearly.

Are you passionate about your work and eager to create meaningful impact? Do you thrive in a dynamic environment that challenges the ordinary?If so, we invite you to join us at UXBERT Labs, a leading digital and user experience design agency in the GCC, renowned for collaborating with prestigious regional and international brands like STC, Amazon, and Gucci. As a proud member of the Supertech Group, we also encompass Hala Yalla, the top private event ticketing and experience booking platform in Saudi Arabia, and Kafu Games, the largest esports tournament platform in MENA.Key Responsibilities:Lead and mentor the front-end development team across both web and mobile platforms.Develop high-performance and SEO-optimized front-end solutions utilizing Static Site Generators (SSGs) and React.Make crucial architectural decisions, ensure design consistency, and conduct code reviews.Collaborate effectively with UX/UI teams and back-end engineers to align on feature development.Promote best practices in accessibility, performance, and responsive design.

Take charge of the complete support operating model for AI and enterprise technology solutions, guaranteeing seamless operations following handover through well-defined SLAs, rigorous support processes, and professional client interactions.Key ResponsibilitiesSupport Governance & SLA Ownership:Define, finalize, and enforce Support SLAs which include:Coverage windowsResponse and resolution timesEscalation levels and responsibilitiesEnsure SLAs align with contracts, CoCs, and client expectations, avoiding verbal assumptions.Serve as the sole owner of support accountability, resolving ambiguities among PMs, technical teams, and clients.ITIL-Aligned Support Operations:Establish and oversee ITIL-based support workflows, including:Incident managementService request handlingEscalation and major incident managementRoot Cause Analysis (RCA)Implement a systematic ticketing, triage, and prioritization model between internal teams and clients.Prevent informal support requests from bypassing established processes.Client Communication & Escalation Control:Lead all client-facing support communications with clarity and professionalism.Manage high-pressure incidents without impacting project delivery or executive attention.Ensure escalations are:Evidence-basedSLA-referencedClearly actioned with responsible parties and timelinesSupport Execution & Team Leadership:Lead and coordinate the technical support team to ensure:Timely response and resolutionConsistent communication standardsClear handover between shifts and teamsAct as the operational bridge connecting:SupportEngineering / AI teamsPMO (when delivery impact exists)Reporting & Continuous Improvement:Generate support performance reports, covering:SLA complianceIncident trends and recurring issuesRoot causes and corrective actionsDrive continuous improvement initiatives aimed at:Reducing recurring incidentsEnhancing system stabilityBoosting client satisfactionKnowledge Management & Readiness:Establish and maintain a support knowledge base, including:Known issuesWorkaroundsEscalation guidesEnsure support readiness before go-live:System handover completedDocumentation validatedSupport scope clearly defined

Join ifs1 as a Chief Industry Principal Lead in Riyadh, KSA, where you will be at the forefront of driving industry excellence and innovation. In this pivotal role, you will leverage your extensive experience to lead strategic initiatives that enhance our market position and influence key stakeholders. You will work closely with cross-functional teams to design and implement solutions that meet the evolving needs of our clients.

Are you ready to love your work and make a significant impact on people's lives? Do you want to collaborate with a team that is dedicated to challenging the ordinary and driving innovation?If your answer is yes, then you might be the perfect fit for this role! UXBERT Labs, a leading digital and user experience design agency in the GCC, partners with renowned regional and international brands such as STC, Amazon, and Gucci. As a proud member of the Supertech Group, we also encompass Hala Yalla, Saudi Arabia's top private event ticketing and booking platform, and Kafu Games, the largest esports tournament platform in MENA.Key Responsibilities:Craft and enhance the business model, market entry strategy, and commercial roadmap for new product ventures.Conduct thorough market and competitive analysis to validate product-market fit and uncover growth opportunities.Prepare comprehensive financial projections, investor presentations, and business plans to secure funding.Identify and connect with investors, incubators, accelerators, and strategic partners.Lead fundraising efforts, including grant applications and outreach to venture capitalists and government programs.Collaborate closely with internal teams (product, tech, design) to ensure alignment with business objectives.Establish and manage initial partnerships, pilots, or client relationships to demonstrate market traction.Report on progress, financials, and funding milestones directly to executive leadership.Once funding is achieved, spearhead the recruitment and formation of a dedicated venture team, ensuring a balanced mix of talent for growth and execution.

Join Egis Group as the Tender Unit Country Lead in Riyadh, Saudi Arabia! In this pivotal role, you will spearhead our tender management efforts, ensuring successful bid submissions that align with our strategic goals. Your expertise will drive operational excellence while fostering collaboration across teams to secure high-value contracts.

Key ResponsibilitiesConduct detailed evaluations of mechanical systems and products through research programs, applying principles of mechanics, thermodynamics, hydraulics, heat transfer, and materials science.Comprehend the scope of any long-term contracts related to SD/TA.Oversee references and documentation on-site to enhance and optimize operational processes.Identify and troubleshoot issues during operations promptly.Perform inspections on items, equipment, and machines before and after each shutdown or project phase.Compile materials lists necessary for maintenance and ensure timely procurement.Validate system and product capabilities through appropriate testing methods and verification of properties.Coordinate and manage both internal and interdisciplinary work interfaces to ensure cost-effective execution.Conduct maintenance on oil and gas equipment, including both rotating and static components, as per the defined scope of work.Organize and execute maintenance tasks in line with the maintenance schedule and erection sequencing.Develop mechanical and electromechanical solutions based on client specifications through rigorous research, testing, and operator feedback.Enhance maintenance processes by designing or modifying equipment for fabrication, assembly, and installation.Guarantee system and product quality by establishing testing methods, verifying finished product capabilities, and validating fabrication, assembly, and installation protocols.Prepare detailed maintenance reports by collecting, analyzing, and summarizing technical information and trends.Provide engineering support by addressing client inquiries, technical requests, and operational concerns.Uphold product and company reputation by adhering to strict quality standards.Ensure equipment remains operational by coordinating maintenance and repair services, following manufacturer guidelines, and arranging special services when necessary.Maintain system and product databases by updating or developing computer programs and entering necessary data.Complete projects through the training, guidance, and supervision of technicians.Contribute to team objectives by supporting related tasks as needed.Ensure a safe working environment on-site while maintaining quality levels according to company and client standards.Ensure compliance of maintenance activities with established procedures and HSE policies.Provide weekly and monthly reports to the Planning and Technical Support Manager.

Join JASARA PMC as an Engineering Policies, Standards, and Guidelines Engineer, where you will have a pivotal role in establishing and upholding engineering policies and standards that guide our project execution. Your professional insight will guarantee that our engineering methodologies not only meet local and international regulations but also resonate with industry-leading practices. You will be tasked with crafting, reviewing, and revising a variety of engineering policies and guidelines, engaging with stakeholders, and monitoring compliance to uphold the highest quality standards across all our engineering outputs.Key Responsibilities Formulate and sustain engineering policies, standards, and guidelines that are in sync with project demands and industry benchmarks. Perform research and analytical assessments on exemplary engineering practices to enhance policy development. Work collaboratively with internal teams and stakeholders to relay updates and collect feedback on policies. Examine and integrate governmental regulations and international standards into our engineering protocols. Participate actively in training sessions and workshops to foster policy awareness and adherence. Monitor and report on compliance with the established engineering policies and standards.

We are seeking a skilled and innovative Civil Engineer to join our dynamic team in Riyadh. In this role, you will be responsible for designing, developing, and overseeing construction projects while ensuring compliance with regulations and safety standards. Your expertise will help shape infrastructure that meets the needs of the community.

Join our innovative team at Jobs for Humanity as a Mechanical Engineer, where you will play a pivotal role in designing and implementing mechanical systems that drive efficiency and performance. You will collaborate with cross-functional teams to develop advanced solutions that meet the needs of our diverse clientele.

Join the innovative team at JASARA PMC as an HVAC Engineer! In this exciting role, you will be responsible for designing and implementing high-quality heating, ventilation, and air conditioning systems across a variety of projects. Your expertise will ensure these systems operate efficiently while adhering to all safety and environmental regulations. Collaborate with stakeholders to deliver creative and cost-effective solutions tailored to our clients' unique needs.Key ResponsibilitiesDesign and develop HVAC systems that comply with project specifications and relevant codes.Conduct comprehensive heating and cooling load calculations, as well as equipment selection, to enhance building performance.Produce detailed technical documentation, including diagrams and specifications, as well as project reports.Work closely with architects and construction teams to ensure the seamless integration of HVAC components.Supervise installation processes and carry out system testing and commissioning.Assess existing systems for functionality and energy efficiency, providing recommendations for upgrades or modifications.Stay informed about the latest industry trends, technologies, and regulations.

Join our dynamic team as a Lead Document Controller specializing in Aconex, where you will be pivotal in managing the document flow for engineering and construction projects. The ideal candidate will be responsible for overseeing, tracking, and controlling all project documentation in line with our organizational standards and timelines. Duties and Responsibilities: Maintain and manage the document control system, ensuring precise tracking, archiving, and retrieval of project-related documents.Establish and implement document control procedures that comply with company standards and client specifications.Coordinate the circulation of engineering drawings, submittals, specifications, RFIs, and other essential documents among various project stakeholders.Review documentation for accuracy, completeness, and compliance before distribution.Provide training and support to team members regarding document control processes and systems.Act as the primary liaison for document control inquiries within the project.Ensure the timely distribution and acknowledgment of controlled documents to both internal and external stakeholders.Generate comprehensive document control reports and monitor document status throughout the project lifecycle.Collaborate closely with project managers, engineers, consultants, and contractors to ensure effective handling of documentation.

As the Director of Engineering at Jobs for Humanity, you will lead our engineering teams to innovate and deliver exceptional solutions that empower communities. Your expertise will drive the technical strategy and guide the development of cutting-edge products that align with our mission of inclusivity and opportunity for all.

As Lendo continues its impressive growth trajectory, we are enhancing our governance and risk management functions to uphold the highest standards of integrity and compliance. The Compliance Unit is pivotal in ensuring that Lendo complies with all relevant laws, regulations, and internal policies. In this essential role, you will provide oversight, offer advisory support, and conduct training across the organization, fostering a robust culture of compliance while safeguarding the business from regulatory, operational, and reputational risks.Key Responsibilities:Establish and maintain effective communication with supervisory and regulatory bodies; monitor and address their observations; collaborate with internal departments to rectify deficiencies on a periodic basis.Implement a risk-based compliance program, incorporating outcomes, inspection observations, and recommendations into regular compliance reports.Identify, document, and evaluate ad-hoc compliance risks across various business activities.Maintain comprehensive compliance and risk registers, including risk assessments and mitigation strategies.Develop quantitative and qualitative metrics for non-compliance risks; leverage technology and data aggregation to create risk indicators and determine if further actions are required.Keep an updated tracker of all regulatory deadlines, ensuring full responsibility and timely submissions.Assist in the development, implementation, and review of compliance programs and policies.Analyze new or revised policies, procedures, and processes; recommend solutions to mitigate potential non-compliance risks.Conduct training and awareness sessions for employees on compliance standards and obligations.Compile, communicate, and clarify relevant laws, regulations, and circulars to all departments; ensure timely integration into each function’s policies and procedures.Collaborate with company staff, providing guidance on everyday compliance-related matters.Maintain a continuously updated database of applicable instructions and circulars, categorized by department, ensuring company-wide accessibility.Recommend approvals for engaging external service providers and verify their compliance with applicable regulatory requirements.