AI Product Manager - Customer Experience

Join the Sleep Fitness RevolutionAt Eight Sleep, we are dedicated to unlocking human potential through the power of optimal sleep. As the pioneering sleep fitness company, we are redefining wellness and developing cutting-edge hardware, software, and AI solutions to enhance your sleep experience. Our innovative products enable peak mental, physical, and emot…

About UsAt Sierra, we are pioneering a transformative platform designed to empower businesses in crafting exceptional, human-centric customer experiences through AI technology. Our primary operations are situated in San Francisco, with expanding offices located in Atlanta, New York, London, France, Singapore, and Japan.Our corporate culture is deeply rooted in five core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These guiding principles shape our actions and define the essence of our work.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from notable tech giants. Bret, currently the Board Chair of OpenAI, has previously served as co-CEO of Salesforce and was a key figure at Facebook. Clay led Google Labs and spearheaded transformative AR/VR initiatives during his extensive tenure at Google.Your RoleAs a Multilingual Agent Experience Designer, you will be instrumental in enhancing and scaling high-quality voice experiences across our global portfolio of AI agents. You will collaborate with cross-functional teams and customer stakeholders to integrate systems thinking, design judgment, and operational excellence, driving improvements in voice quality and facilitating multilingual readiness for more human-like interactions.Enhance the breadth and depth of voice quality: Assess and iterate on voices from various providers across multiple languages and use cases, ensuring clarity, naturalness, and appropriateness in every interaction while continually refining products and systems.Accelerate multilingual readiness and launches: Collaborate with product, engineering, and deployment teams to explore solutions, evaluate options, mitigate risks, and inform voice-related decisions that ensure timely and high-confidence launches across different regions.Establish and implement effective evaluation methods: Develop structured processes for assessing voice performance and interaction quality to help teams make informed decisions and identify issues early on.Collaborate cross-functionally to address voice and interaction challenges: Work alongside engineering, product, and support teams to analyze quality gaps, diagnose root causes, and drive necessary improvements.

Role Overview Anthropic is hiring a Head of Customer Programs to guide key initiatives that improve customer experience and strengthen long-term relationships. This role shapes programs that reflect Anthropic’s mission and values, ensuring customers consistently receive high-quality service and support. What You Will Do Design and lead customer programs that promote engagement and satisfaction Work with teams across the company to incorporate customer feedback into products and services Champion continuous improvement in customer support and experience Location This position is based in San Francisco, CA or New York City, NY.

At Outset, we've revolutionized the research landscape through our innovative, AI-driven user interviews.Global leaders, including Hubspot, Microsoft, Uber, and Nestle, leverage Outset to gain profound, qualitative insights about their users with unmatched speed and scale.The research sector, valued at over $140 billion and steadily expanding, is primed for disruption. Traditional methods are slow and costly, and that’s where we come in.Supported by elite Silicon Valley investors, we successfully secured a $30 million Series B funding in December 2025, merely six months following our Series A, led by Radical Ventures with contributions from M12 (Microsoft’s investment arm), 8VC, Y Combinator, and Adverb Ventures.Our remarkable growth trajectory includes an 8x increase as enterprise clients across various sectors adopt our AI-moderated research, establishing a new benchmark for understanding consumer behavior.Based in the heart of San Francisco's Financial District, our close-knit team of 30 is dedicated to serving some of the world's largest enterprises.As a Customer Operations Associate, you will collaborate closely with our Customer Success Managers, as well as our Go-To-Market (GTM) and engineering teams, to guarantee our customers thrive in their research endeavors. You will become the primary contact for our clients, guiding them through our platform, managing research logistics, and maximizing the value of our tools. This role is high-impact, offering ample opportunities for ownership, learning, and professional development.

Join our dynamic team at speak as a Workplace Experience Manager, where you will play a pivotal role in enhancing the overall employee experience. You will be responsible for creating an engaging and productive workplace environment that fosters collaboration and innovation.In this role, you will manage various aspects of workplace operations, ensuring that our facilities meet the needs of our employees and clients. You will also spearhead initiatives aimed at improving workplace culture, addressing employee feedback, and optimizing the use of our office spaces.

Join our innovative team at ServiceNow as a Digital Experience Lead, where you will spearhead transformative digital initiatives that enhance user experience. In this pivotal role, you will leverage your expertise in digital strategy to drive customer engagement and deliver exceptional digital solutions.

Compass supports residential real estate agents with a platform designed to help them deliver strong service to buyers and sellers. Founded in 2012, Compass focuses on giving agents the tools they need to help clients find their place in the world. Role overview The Account Experience Coordinator serves as the first point of contact for clients at Compass’s Pacific Heights office in San Francisco. This in-office position keeps daily operations running smoothly and upholds Compass standards. The coordinator works closely with a select group of clients, explains Compass services, provides training on company tools, and manages marketing requests. Collaboration with the agent experience team is a key part of the role. What you will do Welcome guests, manage incoming mail, coordinate event setups, and provide daily office support to maintain an organized workspace. Respond to client inquiries by phone, email, and in person. Offer one-on-one support to help clients use Compass technology. Work with the National Onboarding Team to support new client onboarding. Handle basic marketing tasks, such as answering questions, creating materials from templates, and connecting clients to resources for complex needs. Partner with team members and other departments to address agent questions and gather feedback. Troubleshoot simple technical issues, including conference room hardware and enterprise systems. Assist with administrative duties like meeting preparation, data entry, and supporting company-wide communications. Promote a positive work culture and encourage openness to change. This position is fully in-office at the Pacific Heights location.

About the RoleThe San Francisco Giants’ Guest Services Department seeks enthusiastic Ushers/Greeters to become integral members of our team for the 2026 season. As a seasonal part-time Guest Services Team Member, you will serve as a welcoming ambassador for the San Francisco Giants and Oracle Park. Your primary responsibility will be to deliver exceptional service while warmly greeting guests, ensuring they enjoy a safe and delightful experience in alignment with the Oracle Park Promise. Your Excitement for This Role Will Shine Through as You…- Greet each guest with a friendly demeanor, proactively offering assistance before they need to ask.- Manage queues effectively, ensuring safe and efficient access for all guests.- Welcome guests at entry points and accurately scan tickets for admission.- Distribute promotional giveaways with enthusiasm.- Guide visitors around the park, directing them to their designated sections, seats, restrooms, and food options.- Assist guests to their seats, including supporting those who may need wheelchair assistance.- Validate tickets to confirm access to specific levels, sections, and seats.- Monitor seating areas and aisles, keeping pathways unobstructed.- Report any guest-related incidents or safety concerns to Security and Maintenance to uphold safety and cleanliness.- Operate elevators or supervise escalator usage for safe passage. We Are Thrilled About You Because You Are…- Safety-conscious, with outstanding customer service and communication skills.- Flexible in your availability, ready to work weekdays, nights, weekends, and holidays based on our event schedule.- Comfortable on your feet and able to navigate the venue throughout your shifts.

About DecagonDecagon stands at the forefront of conversational AI, empowering brands to deliver unparalleled concierge customer experiences. Our cutting-edge technology equips industry-leading enterprises, including Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, with AI agents that facilitate personalized, engaging interactions across voice, chat, email, SMS, and beyond.We envision a future where customer experiences transcend traditional support tickets and hold music, paving the way for quicker resolutions, enriched conversations, and deeper relationships. Supported by top-tier investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to realizing this vision.As an in-office organization, we thrive on a shared dedication to excellence and rapid execution. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our collaborative efforts and foster team growth.About the TeamDecagon’s Talent team collaborates closely with leadership to refine organizational design, establish standards for excellence, and recruit the individuals who will define our future. As pioneers in Gen AI, we continuously challenge the norms of Talent operations, moving swiftly, tackling complex challenges, and playing a vital role in building a premier organization.About the RoleDecagon is on the hunt for a dynamic Talent Acquisition Associate to support our expansion efforts. In this pivotal role, you will be instrumental in achieving our ambitious hiring targets by providing exceptional candidate experiences and facilitating impactful recruiting operations.This is an excellent opportunity for early-career recruiting professionals or those looking to transition into recruiting. You will gain hands-on experience throughout the entire recruiting lifecycle while collaborating with a fast-paced, high-performing team.Key ResponsibilitiesEfficiently coordinate interviews and manage onsite logistics with meticulous attention to detail.Ensure a premium candidate experience from initial contact through to the hiring decision.Lead talent-focused projects and drive process improvements.Enhance operational performance and streamline recruiting workflows.Support top-of-funnel initiatives through sourcing, applicant tracking, and outreach efforts.

Founded in 2007, Airbnb has transformed the way people experience travel by connecting over 5 million hosts with more than 2 billion guests across the globe. Each day, our hosts create unique stays and experiences that enable guests to engage with local communities authentically.The Community You Will Join:The Customer Support (CS) Platform and Experience organization focuses on designing seamless support journeys for our users while developing the products and platforms that assist our agents and community members seeking help from Airbnb. The CS Experience Platforms team is dedicated to delivering world-class support and adapting our service to meet the changing needs of our business through comprehensive technology solutions.The Difference You Will Make:In this pivotal role, you will mentor and lead a team of Customer Support Experience Managers and Platform Managers, equipping them to provide strategic solutions that enhance the overall support experience at Airbnb. Your leadership will have a direct impact on how we assist our users worldwide, elevating our support standards. You will also influence our customer support product and platform roadmaps, driving our CS initiatives forward while shaping Airbnb's broader product and service strategies from a customer support perspective.A Typical Day:Your responsibilities will include providing leadership and coaching to your team, focusing on their career development and performance management while ensuring they possess the necessary tools to succeed. You will collaborate with senior leadership to align your team's goals with the larger CS strategy, ensuring focus on high-impact projects that enhance support experiences for users and agents. Additionally, you will work cross-functionally with Product, Operations, Policy, and Analytics teams to shape key business decisions regarding new products, services, and policies. Monitoring the performance of various programs and technologies will be crucial as you provide decision-making support to your team and remove any obstacles to progress. Lastly, you will encourage innovation by motivating your team to explore new tools and technologies that can improve both the support experience and operational efficiency.

Join Reducto as an Agent Experience Engineer, where you'll play a pivotal role in enhancing the interaction and journey of our agents. Your innovative contributions will help shape the tools and platforms that empower our team to excel in their tasks. This is a unique opportunity to work at the intersection of technology and user experience in a dynamic environment.

About SentralSentral is transforming the residential experience by creating a network of vibrant communities. Our mission is to lead in residential hospitality by delivering exceptional performance and enhanced experiences through a connected community framework. We take the comfort and convenience of home to the next level, which we call Home+. Our unique communities feature prime locations, cutting-edge tech-enabled services, and luxurious amenities that elevate everyday living. You can enjoy life on your terms in some of the world’s most sought-after cities, including Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more locations on the horizon.Our core values emphasize our dedication to our employees, prioritizing service, ownership thinking, and continuous improvement. We are committed to fostering an inclusive environment that promotes personal growth and career advancement. Through ongoing learning opportunities, leadership coaching, and mentorship, we cultivate a workplace filled with empathy and development. Our team members are curious explorers who are passionate about continuous learning and striving for excellence.Discover more about us at www.Sentral.com.Position Overview and ResponsibilitiesAt Sentral, we are eager to build a team of dedicated individuals who excel at exceeding expectations. The ideal candidate will demonstrate a proactive approach, a solution-oriented mindset, and a strong sense of ownership over their responsibilities. As an Experience Ambassador, you will address residents' inquiries regarding attractions, facilities, services, or activities both on and off the property. You will engage directly with residents and homeshare guests before and during their stay in our communities.This position is in-person, located on-site at the property.What You’ll Do:Maintain Sentral’s standards, best practices, and commitment to excellence in customer service.Build rapport with residents and guests to ensure they consistently feel valued.Act as the primary point of contact for guests and the organization.Efficiently handle requests from residents and guests with friendliness, confidentiality, and professionalism.Welcome residents by name with a warm smile to foster a sense of belonging.Deliver exceptional hospitality while adhering to quality assurance standards.

Forerunner is seeking a dynamic and results-driven Vice President of Customer Success to lead our customer engagement strategies and ensure client satisfaction across our diverse portfolio. This pivotal role will involve overseeing the customer success team, developing best practices for client onboarding, and driving initiatives that enhance the overall customer experience. The ideal candidate will possess a strong background in customer relations, a passion for service excellence, and the ability to foster long-term partnerships.

Become a Catalyst in the Sleep Fitness RevolutionAt Eight Sleep, we are dedicated to unlocking human potential through exceptional sleep. As pioneers in the sleep fitness industry, we are reshaping the concept of restful sleep by developing state-of-the-art hardware, software, and AI technologies that facilitate this transformation. Our innovative products enhance mental, physical, and emotional performance, converting each night’s rest into a personalized, data-driven recovery journey.We have earned the trust of high achievers, professional athletes, and health-focused individuals across over 30 countries. Celebrated as one of Fast Company's Most Innovative Companies in 2019, 2022, and 2023, and recognized by TIME's “Best Inventions of the Year” on two occasions, we pride ourselves on operating as a high-performance team: swift, focused, and driven by impactful outcomes. We don’t merely deliver; we continuously enhance and obsess over the details that empower our members to sleep better and awaken stronger.Every position at Eight Sleep presents an opportunity to engineer groundbreaking technology, collaborate with elite talent, and contribute to a future where sleep is not just a passive experience, but a formidable tool for improved living. If you are seeking to break free from the mundane and are passionate about pushing the boundaries of what's possible, seize this moment. Join us as we lead the transformation of how the world sleeps and the potential we can unlock upon waking.Uncompromising Standards. Relentless PursuitWe operate with unmatched intensity, driven by the demands of our mission. At Eight Sleep, we embody the focus and relentless spirit of the world’s top performers: always striving to be in the top 1% of our craft. Inspired by Kobe Bryant’s mamba mentality, we apply this mindset to bold concepts, next-gen technologies, and impeccable execution. This isn’t a standard 9-to-5; our team commits to extra effort, not out of obligation, but from a genuine concern for the impact of our work. We are here to innovate rapidly, challenge limits, and deliver without compromise. If you excel under pressure and desire to engage in the most significant work of your career, you’ll find your place with us. If you seek something easier, this may not be the right fit.The RoleWe are in search of a Full Stack Engineer to serve as the technical cornerstone of our Customer Experience (CX) transformation. In this role, you will develop tools, integrations, and monitoring systems that enable our AI agents and human support teams to resolve customer issues with increased speed and efficiency. This is a unique opportunity to work at the convergence of AI, customer experience, and software engineering, creating solutions that tangibly impact hundreds of thousands of customers.

Join Casap as the Head of Customer SuccessCasap is a pioneering Series A startup based in San Francisco, having successfully raised over $30 million from esteemed investors like Emergence, Lightspeed, and Primary Ventures. Founded by visionary product leaders from Robinhood and Chime, our mission is to revolutionize banking operations by automating disputes and combating friendly fraud. Our innovative solutions have garnered appreciation from everyday users to major financial institutions.We are on the lookout for a Head of Customer Success to spearhead the entire post-onboarding customer experience and establish a top-notch Customer Success department from scratch. You will be responsible for developing and executing strategies across customer success, support, renewals, and account growth, ensuring optimal customer satisfaction and retention. Collaborating closely with Sales, Product, Engineering, and Implementation teams, you will help our customers derive maximum value from our offerings.

Join Reddit as an Experience Coordinator in San Francisco! In this dynamic role, you will play a pivotal part in enhancing the experience of our users and community members. You will collaborate with various teams to ensure seamless user interactions and drive engagement.

The San Francisco Museum of Modern Art (SFMOMA) stands as one of the most significant museums dedicated to modern and contemporary art in the United States, serving as a vibrant cultural hub for the Bay Area. Our lives are enriched by art, which inspires and unites us daily. Today, these connections are more crucial than ever, resonating with our core values.Inclusive: We are dedicated to being a museum that embraces a multitude of voices in dialogue. Passionate: Engaging with art transcends mere employment; it embodies a way of life for us. Brave: We approach our mission with courage and a sense of adventure, perpetually ready to discover new perspectives.Empathic: Our actions reflect a human touch rather than an institutional approach. At SFMOMA, we welcome the endlessly curious to explore, support, and experience contemporary art. We believe that engaging with modern and contemporary art can transform our perceptions and foster a richer understanding of diverse voices and viewpoints. Our aim is to cultivate an atmosphere that sparks joy, nurtures a sense of belonging and purpose—where diversity is celebrated as a strength, and every individual is valued for their authentic self.Schedule: Full Time, 35 hours/week, with a minimum of three days on-site.SFMOMA is on the lookout for a visionary, strategic, and results-oriented Director of Digital Experience. This leader will shape and implement innovative digital experiences throughout the entire visitor journey. We seek an individual who understands the profound ways art can connect and inspire us daily, and who possesses the ability to guide a multidisciplinary team in creating user-centered platforms that enhance storytelling and deepen audience engagement.In this role, you will be responsible for the creative direction, product development, and daily management of key digital channels, which include in-gallery interfaces, mobile applications, and emerging digital platforms. Reporting directly to the Chief Operating Officer, you will oversee the integration of digital technologies into the visitor experience while upholding our digital brand identity.Your leadership will drive the creation of a strategy that aligns with our mission through cutting-edge design across web, mobile, and onsite platforms. We encourage you to embrace innovation and take thoughtful risks to expand the possibilities of technology in enhancing art engagement, ensuring that our museum remains a leader in digital innovation within the cultural sector.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to deliver exceptional concierge-level customer experiences. Our innovative technology empowers industry leaders such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas to deploy AI-driven agents that facilitate personalized and fulfilling interactions across voice, chat, email, SMS, and numerous other channels.At Decagon, we envision a future where customer experiences evolve from mundane support tickets and hold music to swift resolutions, enriching conversations, and stronger relationships. We are proud to be supported by premier investors who share our vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.As an in-office organization, we thrive on a collective commitment to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our daily operations and foster team growth.About the Role:We invite aspiring founders to join Decagon's Founder's Office. This dynamic and impact-driven team of Founder Associates collaborates closely with our Founders and Executives to scale the business and establish the framework of a leading AI enterprise. You will play a pivotal role in addressing our most critical strategic and operational challenges as we expand. Your responsibilities will include driving strategic initiatives, identifying improvement opportunities, building efficient processes, and ensuring successful execution.

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

Join Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences through innovative digital solutions. As part of a collaborative and dynamic team, you will leverage your technical expertise to support and guide our clients in optimizing their digital strategies. You will be responsible for troubleshooting technical issues, implementing customer feedback, and ensuring the highest level of service delivery. This is an exciting opportunity to work at the forefront of technology and customer engagement.