Operations Manager, Product & Engineering

About UsAt Sierra, we are pioneering an innovative platform that empowers businesses to cultivate exceptional, human-centric customer experiences through artificial intelligence. While our headquarters are located in the vibrant city of San Francisco, we are expanding our footprint with offices in Atlanta, New York, London, France, Singapore, and Japan.Our w…

Join bcforward as a PDM Associate Operations Manager in San Francisco! In this dynamic role, you will be integral to our operations team, driving efficiency and innovation within our PDM processes. Your leadership will guide a team of professionals, ensuring that our projects meet the highest standards of quality and timeliness.The ideal candidate will possess strong analytical skills and a passion for operational excellence. If you thrive in a fast-paced environment and are eager to make a significant impact, we want to hear from you!

Join Ironclad as a Sales Strategy & Operations Manager, where you'll play a pivotal role in shaping our sales strategy and optimizing operational efficiency. Your analytical skills will help drive data-informed decisions, while your leadership will inspire the sales team to achieve ambitious targets.In this role, you will collaborate closely with cross-functional teams to streamline processes and enhance sales performance. Your insights will be integral in developing and executing strategic initiatives that drive revenue growth.

Join Crusoe as a Senior People Operations Manager, where you will play a pivotal role in shaping our workforce and enhancing our organizational culture. You will lead initiatives that optimize our people processes, ensuring alignment with our company goals while fostering a collaborative and inclusive workplace.

Join Us in Transforming Connections Across the Globe!At Kong, we believe in the power of connection. If you feel you might not meet every single requirement but are enthusiastic about this role, we encourage you to apply. We value strong candidates who excel in certain areas while having a genuine interest in others.Position Overview:We are looking for a dynamic Sales Strategy and Operations Manager to become a key player in our Revenue Operations team. You'll act as a strategic partner and advocate for the AMS GTM Leadership team. Your mission will involve defining, tracking, and executing AMS business objectives, initiatives, strategies, and processes that facilitate scaling. This role is essential for our rapidly growing sales team and requires a hands-on approach. Ideal candidates will have a strong background in full-funnel GTM Strategy & Operations, be self-motivated, thrive in a fast-paced, data-oriented environment, and exhibit a proactive, results-driven mindset. You will report directly to the Director of Global Field Operations.Preferred Locations: San Francisco, New York, Chicago, TorontoKey Responsibilities:Lead the annual AMS GTM planning process, encompassing fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.Collaborate with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across multiple roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.Provide insights and performance tracking on business health, including lead funnel monitoring, sales efficiency, and productivity metrics using business intelligence tools.Oversee the execution of operational cadences within the organization, supporting management inspections throughout the customer lifecycle.Assist sales leadership in preparing content for key management reporting, including Quarterly Business Reviews.Enhance CRM accuracy, pipeline analytics, forecasting, and regional reporting requirements.Ensure efficient deal velocity by monitoring deal management processes and recommending improvements for deal structures, approvals, and booking processes.

Location: San Francisco, CA or Newark, NJAbout UsAt Abby Care, we are on a mission to revolutionize family caregiving. With over 50 million Americans currently providing unpaid care to loved ones, we aim to create a supportive environment that empowers these caregivers. Our goal is to offer training and employment opportunities, allowing caregivers to earn for the invaluable support they provide at home.We are developing a technology-driven, family-focused care platform designed to deliver exceptional care efficiently, enhance health outcomes, and ensure a superior experience for families across the nation.As we expand rapidly, we seek passionate individuals who want to join us in making a difference. Abby Care collaborates with leading insurance plans, healthcare providers, and community organizations, backed by top-tier, mission-driven VCs.The RoleWe are in search of a dynamic Manager of Revenue Operations to be a key player in our growth journey. This full-time position is ideal for candidates based in New Jersey or San Francisco. You will serve as the strategic partner to the Head of Go-To-Market, transforming sales data into a strategic asset. Collaborating with our Central Ops and BizAps teams, you will manage the 'Source of Truth' (Salesforce), oversee the compensation model, and optimize territory design. This role demands an operational mindset with strong process enforcement and accountability.Key Responsibilities:Salesforce Infrastructure: Work cross-functionally to ensure our CRM is the definitive source of truth for our sales team. Implement territory mapping, auto-attribution logic, and partner tiering.Compensation Administration: Manage the 'Commission model' to guarantee accurate, timely payouts based on defined attribution rules.Forecasting & Reporting: Transition our forecasting from intuitive estimates to data-driven insights. Provide weekly dashboards on Pipeline Velocity, CAC, and Rep Yield.Tech Stack Management: Assess, implement, and oversee sales tools (e.g., Maps, Outreach, ZoomInfo).

Role Overview Cloudflare, Inc. is seeking an IT Operations Manager to strengthen and maintain its IT infrastructure. This role is based in-office and focuses on supporting smooth operations throughout Cloudflare’s global network. What You Will Do Lead and guide a team responsible for IT operations Implement new IT solutions to improve efficiency and reliability Work closely with departments across the company to enhance system performance and security

About DecagonAt Decagon, we are pioneers in the conversational AI landscape, enabling brands to create unparalleled customer experiences. Our innovative platform empowers leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas, allowing them to deploy AI agents for personalized and enriching interactions across various channels—voice, chat, email, SMS, and beyond.We are on a mission to transform customer experiences, moving beyond traditional support tickets and hold music to achieve quicker resolutions, more meaningful conversations, and stronger relationships. Our vision is shared by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.Located in the heart of San Francisco, we are an in-office company that thrives on a collective commitment to excellence and agility. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—embody our approach to teamwork and growth.About the TeamThe Product team at Decagon is responsible for the platform's core features, including agent building, evaluation, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We collaborate closely across all customer segments, partnering with engineering, design, and go-to-market teams to ensure our platform remains robust, scalable, and user-friendly.About the RoleAs the inaugural Product Operations Manager at Decagon, you will play a pivotal role in steering strategic clarity, accelerating execution, and ensuring operational excellence within the Product and Design organization. You will establish foundational processes to enhance product development, leading cross-organizational initiatives, fostering data-driven decision-making, and empowering your team.Key ResponsibilitiesDevelop and implement essential processes and operating rhythms, including customer feedback mechanisms and product roadmapping.Integrate high-quality, actionable insights derived from customer feedback and data into our product development lifecycle.Facilitate team enablement through training, development, and the provision of effective tools.Qualifications6+ years of relevant experience in Product Operations, Technical Program Management, or Product Management.Demonstrable experience in constructing and maintaining effective cross-organizational processes and operational rhythms.Proven track record in managing cross-functional teams and enhancing collaboration.Strong analytical skills with the ability to synthesize complex data into actionable insights.Excellent communication and interpersonal skills, capable of fostering relationships at all levels.

About Us:Lunar is an innovative technology firm operating in stealth mode, dedicated to developing a groundbreaking software platform for health systems. Our mission centers on transforming healthcare delivery through state-of-the-art, AI-driven solutions that empower hospitals to provide exceptional patient care. Our platform serves as the essential backbone for current health systems, revolutionizing both clinical and operational workflows with the world’s first AI-native hospital information system.This next-generation platform fundamentally reconstructs the information architecture that underpins health systems. From physicians and nurses to pharmacists, lab technicians, coders, billers, and even patients, Lunar’s software seamlessly integrates all facets of hospital operations. We view our mission as the moon landing of healthcare—an ambitious endeavor that many deem unattainable.Supported by leading venture capital firms in Silicon Valley, we champion the efficacy of a compact, high-performance team of seasoned professionals committed to operating at their highest potential. We seek individuals who are driven, inquisitive, possess sound judgment, and are passionate about achieving extraordinary work.We are currently in search of a Hospital Operations Engagement Manager to address critical operational challenges and facilitate successful implementations alongside our hospital partners. Join our team to refine workflows, enhance efficiency, and help shape the future of hospital operations through innovative technology.Your Impact Over the Next 6 Months:Lead High-Impact Initiatives: Spearhead vital projects associated with the implementation of our platform in collaboration with partner health systems.Streamline Hospital Workflows: Identify and capitalize on opportunities to optimize hospital workflows by leveraging Lunar’s advanced capabilities.Facilitate Scalability & Standardization: Ensure that implementations succeed not just as one-off projects but are scalable across multiple hospital partners.Manage Change Effectively: Support hospital teams through transitions by offering training, guidance, and best practices to secure the successful adoption of Lunar’s platform.Promote Patient-Centered Care: Contribute to a mission-driven organization by establishing the operational framework that enables hospitals to deliver higher-quality, more efficient care.

Join Waymo as a Platform Enablement Operations Manager, where you will play a pivotal role in enhancing our operational capabilities. In this dynamic position, you will lead and collaborate with cross-functional teams to drive the success of our innovative platform. Your expertise will be critical in streamlining processes and ensuring seamless operations, ultimately contributing to our mission of making transportation safer and more accessible for everyone.Your responsibilities will include managing operational workflows, analyzing performance metrics, and implementing best practices. You will also foster a collaborative environment that encourages creativity and innovation, ensuring that our platform remains at the forefront of technology.

Join Our Team at BlacksmithAt Blacksmith, we revolutionize CI operations by providing fast, efficient infrastructure to accelerate GitHub Actions. Our proprietary global fleet of bare-metal machines allows us to deliver unparalleled speed and cost-efficiency compared to traditional cloud VMs.In just under two years, we've established ourselves as a leader, orchestrating tens of millions of Firecracker VMs monthly for over 1,200 clients and achieving approximately $10 million in annual recurring revenue.With thousands of bare-metal machines spread across various regions, we manage extensive resources, including over 30,000 concurrent vCPUs and a petabyte-scale Ceph cluster.Having raised $13.5 million in funding from top investors, including Google Ventures, we are purposefully building a small yet exceptional team focused on innovation.Our founding team boasts extensive experience in systems and scaling, having previously developed infrastructure for search and ads at Faire and operated large distributed systems at Cockroach Labs. Our go-to-market strategy is spearheaded by Jon Boyer, former Head of Sales at Zapier.We are excited to expand our CI infrastructure into a broader platform, exploring agent sandboxes and background coding agents.Your RoleEstablish a Strong Operational Backbone for Our Growing GTM TeamOversee and manage our core go-to-market systems including Salesforce, sales engagement, marketing automation, and business intelligence tools.Translate GTM requirements into scalable workflows, automations, and processes across Sales, Marketing, Partnerships, and Customer Success.Continuously maintain and optimize lead routing, account assignment, opportunity stages, and forecasting frameworks.Deliver Analytics and Insights for GTM LeadershipCreate dashboards and analytics to highlight insights on pipeline health, funnel conversion rates, representative productivity, bookings, and forecast accuracy.Identify areas of underperformance and whitespace opportunities across segments, providing actionable recommendations.Prepare GTM reporting for leadership, investors, and the Board.Collaborate Closely with the Sales TeamAssist in forecasting cadences, quarterly planning, and coverage modeling for distinct market segments.Support sales initiatives and drive successful outcomes through data-driven decision-making.

About Our TeamThe Legal Operations team at DoorDash is dedicated to creating the foundational infrastructure that supports our legal function. We are responsible for designing workflows, systems, and data structures that convert complex legal work into actionable insights, thus allowing our legal team to operate efficiently and effectively within a fast-paced business environment. Our team manages essential platforms and scalable processes to accommodate the increasing volume of data and the complexities of regulatory requirements on a global scale.We consider high-quality, well-organized data to be a critical strategic asset, and we actively create technology and workflows that facilitate this. If you are a proactive builder who excels at the intersection of law, technology, and operational efficiency, you will find a fulfilling opportunity with us.About Your RoleWe are looking for a Manager of eDiscovery Operations who will lead the design and evolution of our operational infrastructure supporting litigation and legal response initiatives at DoorDash. This position involves more than just overseeing cases; you will be responsible for developing and managing the operational model that governs the flow of data from enterprise systems into legally defensible reviews.This role offers significant autonomy as an individual contributor and encompasses oversight of discovery infrastructure as well as the management of contractors and external vendor teams.Your success will be evaluated based on the scalability, reliability, and defensibility of the discovery systems you create, along with the expertise you contribute to complex, high-stakes matters. As a builder, you will prioritize the development of automated and repeatable processes that treat discovery as a scalable technical product.You Will Thrive in This Role Because You Will…Design and maintain comprehensive data pipelines and delivery models that incorporate defensibility from the ground up, ensuring the eDiscovery lifecycle can effectively scale with DoorDash's growing data complexities.Lead a diverse network of contractors and vendors to manage daily operations related to legal holds, data preservation, and production for intricate legal matters.Act as the primary eDiscovery consultant for Litigation, Privacy, Employment, IT, and Security teams, effectively translating technological requirements into actionable processes.Provide expert advice on data minimization and early case assessment, ensuring compliance and best practices are met.

Join the Revolution at HarveyAt Harvey, we are fundamentally changing the landscape of legal and professional services. Our innovative blend of cutting-edge AI technology and an enterprise-level platform, coupled with our profound industry expertise, is setting new standards for how knowledge work is achieved.This is an exceptional opportunity to contribute to a transformative company poised at a pivotal moment in its growth journey. With over 1,000 clients across 60+ countries and strong backing from elite investors, we are rapidly scaling and shaping a new industry segment. The challenges are vast, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of highly skilled, motivated individuals who are dedicated to our mission. We operate at a fast pace, with a strong sense of urgency, and take full ownership of the challenges we face, from initial brainstorming to long-term impact. Our close collaboration with customers—ranging from leadership to engineers—allows us to address real problems with diligence and care. If you thrive in dynamic environments, strive for excellence, and wish to influence the future of work alongside a team that continuously elevates standards, we encourage you to join us.Role OverviewWe are seeking a User Operations Manager to spearhead a dynamic, high-impact support team that is committed to delivering outstanding customer experiences. Reporting directly to the Head of User Operations, you will champion operational excellence, accountability, and ongoing improvement within our global support framework.This position requires a balance of strategic oversight and hands-on execution, ensuring our team provides timely and high-quality support to both enterprise and mid-market customers. Ideal candidates are proactive leaders who are results-driven and deeply engaged in achieving success through their teams.Your influence will be crucial in molding the systems, culture, and processes of our expanding support organization, ensuring that every customer interaction exemplifies Harvey’s dedication to speed, clarity, and excellence.Key ResponsibilitiesLead and mentor a results-oriented team of User Operations Specialists, cultivating a culture of urgency, accountability, and continuous enhancement.Establish clear performance metrics while ensuring team members meet quality and responsiveness objectives.Manage daily support operations, guaranteeing prompt resolution of customer inquiries and compliance with service level agreements (SLAs)....

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role aimed at nurturing the next generation of Bakery Operations Managers. ABOMs are expected to function at a level close to that of a Bakery Operations Manager (BOM), executing bakery operations with a sense of urgency, precision, and accountability while honing the leadership skills necessary to manage a bakery independently.This position combines hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs serve as a vital extension of the BOM and must be prepared to take full charge of the bakery when required. Our San Francisco store is conveniently located at 362 Kearny St, San Francisco, CA 94104.KEY RESPONSIBILITIES:Operational Execution• Oversee all essential bakery operations, including inventory management, scheduling support, staffing coordination, and administrative tasks.• Ensure strict compliance with product quality, cleanliness, food safety, and guest experience standards.• Assist in ordering, maintaining inventory accuracy, and controlling shrinkage.• Help create schedules and manage labor execution to meet operational goals.Talent & Team Development• Facilitate the recruitment, interviewing, onboarding, and training of new team members.• Provide consistent coaching and real-time feedback on performance.• Hold team members accountable to established standards while promoting a culture of growth.• Ensure onboarding and training programs are conducted according to company standards.Leadership & Ownership• Independently manage bakery operations in the absence of the BOM.• Exemplify urgency, accountability, and operational discipline.• Collaborate with the BOM and area leadership to identify operational gaps and implement effective solutions.• Maintain operational continuity during leadership transitions or staffing shortages.• Perform other duties as assigned.WHAT SUCCESS LOOKS LIKE:• Capable of independently executing all BOM-level administrative and operational tasks.• The bakery is fully staffed, trained, and operating at optimal standards.• Establish a strong culture of accountability and consistency.• Act as a reliable operational leader in various coverage scenarios.• Demonstrate clear readiness and upward mobility toward a BOM role.QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and meticulous attention to detail.• Ability to coach and develop hourly team members.• Comfortable working in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business periods.• Excellent communication and problem-solving skills.SWEET POSITION PERKS:• Competitive pay based on experience and performance.

Supported by prominent investors from Silicon Valley, Peregrine Technologies empowers public safety organizations, state and local governments, federal agencies, and private-sector entities to tackle societal challenges with unmatched speed and precision. Our AI-driven platform transforms fragmented data into actionable operational intelligence, providing crucial insights that drive informed decisions and enhance outcomes across all interactions. Currently, Peregrine serves hundreds of clients across over 30 states and two countries, impacting more than 125 million individuals, and we are excited to broaden our influence as we expand into the enterprise sector and internationally.The RoleThe Manager of Talent Operations is vital to our recruitment success. We seek an individual who is enthusiastic about developing the infrastructure that enables our recruiting team to excel.As our organization scales rapidly, growing threefold year over year, we require an operational leader capable of creating the systems, processes, and reporting mechanisms necessary for this growth. This analytical position is central to all activities undertaken by our recruitment team: you will manage our technology stack, establish and uphold data standards, supervise our supporting and coordinating team, and generate insightful reports that inform leadership about our successes and areas for improvement. You will be the driving force that brings clarity to uncertainty, builds systems that can thrive independently of your direct involvement, and maintains high standards across the entire talent operations function. If you are a solutions-focused recruiting operator with a builder's mentality and a proven track record in high-growth environments, this position is for you.

About Handshake Handshake is a career network built for the AI-driven economy. Over 20 million knowledge workers, 1,600 educational institutions, and 1 million employers, including all Fortune 50 companies, use Handshake to connect, hire, and build skills. The platform supports everything from freelance AI gigs to internships and full-time jobs, helping people navigate a changing job market. Handshake is growing rapidly, with plans to triple annual recurring revenue by 2025. Why Join Handshake Now Shape the future of careers in the AI economy and make a difference at scale. Work alongside top AI labs, Fortune 500 companies, and leading universities. Join a team with leadership experience from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir. Help build a business on track to reach billions in revenue. Role Overview The Operations Program Manager, Central Operations, leads operational programs across areas like Trust & Safety, Pay Operations, and Contractor Management. This individual contributor role focuses on designing, implementing, and improving processes that support scalable, high-quality operations. This position works closely with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to find opportunities, deliver solutions, and track performance. The role requires comfort with ambiguity, a drive for operational efficiency, and a hands-on approach to program delivery from start to finish. Strong analytical abilities, attention to detail, and experience working in environments where execution and teamwork matter are important for success here. What You Will Do Lead and deliver operational programs from beginning to end across Central Operations. Review performance data to spot trends, gaps, and areas for improvement. Create and refine processes to improve efficiency, quality, and scalability. Work with teams across the company to launch and improve operational initiatives. Track and report on key metrics to ensure programs meet their goals. Promote continuous improvement by gathering feedback and iterating on processes. Location San Francisco, CA

Join Gusto as a Principal Product Operations Manager in Benefits, where you'll play a pivotal role in shaping our benefits offerings and enhancing customer experience. You will lead a dynamic team, leveraging your expertise to streamline processes, optimize product performance, and drive strategic initiatives. We are looking for an innovative thinker who thrives in a fast-paced environment and is passionate about improving the lives of our customers.

Are you a strategic thinker with a passion for driving operational excellence? Join DoorDash as a Sales Strategy & Operations Manager where you will play a pivotal role in shaping our sales strategies and optimizing operations to enhance overall productivity and efficiency.In this role, you will collaborate closely with cross-functional teams to develop data-driven insights, identify growth opportunities, and implement scalable solutions. Your analytical skills and ability to communicate effectively will be key in influencing key stakeholders and ensuring alignment across the organization.

Join Airwallex as a Manager of People OperationsAt Airwallex, we are redefining the global financial landscape with our unified payments and financial platform designed for businesses. Our innovative technology and infrastructure empower over 200,000 companies worldwide—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—to seamlessly manage their business accounts, payments, spend management, treasury, and embedded finance solutions on a global scale.Founded in Melbourne, we pride ourselves on our diverse team of over 2,000 talented and innovative professionals across 26 global offices. With a valuation of $8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of building the future of global payments and finance. If you are eager to engage in transformative work, we invite you to join our journey.What We ValueWe seek dynamic builders with an entrepreneurial spirit who aspire to make a significant impact, engage in accelerated learning, and take true ownership of their work. You bring extensive experience, critical thinking, and a passion for our mission and operating principles. You act with speed and sound judgment, approach challenges with curiosity, and make decisions based on first principles, striking a balance between efficiency and thoroughness.As a humble and collaborative team player, you will transform innovative ideas into tangible products, ensuring tasks are completed from start to finish. Leveraging AI will be essential in working more efficiently and solving problems more rapidly. Here, you will tackle complex, high-stakes challenges alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.About Our TeamThe People & Talent team at Airwallex is committed to attracting and nurturing the most ambitious and intelligent individuals to help propel our company forward. We are a spirited and dynamic global team focused on fostering a positive and inclusive work culture that encourages growth and innovation. Through strategic initiatives and a comprehensive understanding of our organizational needs, we cultivate a collaborative and engaging environment that supports Airwallex's ongoing success.Key ResponsibilitiesIn this role, you will lead and expand the People Operations function across the Americas, creating systems and processes that deliver a seamless employee experience from onboarding to offboarding.

About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters is situated in the vibrant city of San Francisco, with additional offices expanding across Atlanta, New York, London, France, Singapore, and Japan.Our culture is built on a strong set of core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and shape our community, ensuring a supportive and dynamic workplace.Our founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their previous roles, including leadership positions at Salesforce, Facebook, and Google, setting a vision for excellence at Sierra.Your RoleComprehensive Employee Lifecycle Management: Oversee the entire employee lifecycle from pre-boarding to offboarding, ensuring a streamlined and engaging employee experience through initiatives like Sierra 101 & 102.Process Optimization: Innovate and enhance People processes, contributing to the creation of our People playbook while continuously refining operations to align with Sierra's growth trajectory.Performance Enhancement: Design and implement performance management frameworks that foster talent development and effective evaluations.Employee Engagement Initiatives: Spearhead initiatives aimed at enhancing employee engagement, including surveys, knowledge repositories, and learning & development programs.HR Systems Management: Oversee HR systems (currently utilizing Rippling with plans for transition) and develop operational dashboards to monitor key People metrics, while planning for future system enhancements.Regulatory Compliance: Ensure that all HR policies and practices adhere to federal, state, and local regulations, maintaining accurate employee records and documentation.