Weekend Customer Support Specialist

Join our dynamic team at Mercury as a Weekend Customer Support Specialist! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience.We value your expertise and offer opportunities for growth within our inno…

Join Stripe’s Bridge team as a Product Support Specialist, where you will play a crucial role in enhancing customer satisfaction and ensuring seamless operations for our clients. You will be the first point of contact for our users, providing timely assistance and resolving issues to elevate the overall user experience. Your expertise will help clients navigate our product suite effectively, ensuring they harness the full potential of our payment solutions.

About CodeRabbitCodeRabbit is a trailblazing research and development firm dedicated to enhancing human-machine collaboration. Our mission is to forge the future of AI-driven code review systems, creating a synergistic relationship between skilled engineers and advanced algorithms. By integrating cutting-edge language models with human creativity, we aim to elevate the efficiency and quality of software development.Role OverviewWe are on the lookout for a dynamic and skilled Technical Support Engineer to enhance our expanding customer support team in the Americas. In this role, you will tackle intricate technical challenges, ensuring our clients derive maximum value from our AI-enhanced code review platform. As the vital connection between our innovative technology and our clients—forward-thinking software engineers—you will champion customer success and satisfaction.

AfterQuery partners with leading AI labs to create training data and evaluation frameworks. The team works closely with top research groups, delivering datasets and conducting evaluations that reach beyond standard benchmarks. As a small, post-Series A company, every team member shapes the direction and progress of both the business and its products. Role overview The Finance & Operations Associate brings clarity and structure to AfterQuery’s internal operations. This position manages financial and operational systems and supports the company as it grows. The scope is broad: budget oversight, process development, and hands-on collaboration with the founders. The role spans finance, HR operations, legal coordination, vendor management, and more. It suits someone who enjoys building order and systems in areas where ambiguity is common. What you will do Maintain financial models, budgets, and cash flow forecasts, and assist with reports for investors and financing. Oversee accounts payable and receivable, invoicing, and vendor payments. Coordinate with external accountants and legal advisors on bookkeeping, tax filings, and compliance matters. Design and improve internal processes, including onboarding, software subscriptions, and procurement. Support contract management for customer and partner agreements, often working with sales and business development. Track and report key business metrics and KPIs to the founding team. Manage daily team operations such as benefits administration, expense tracking, insurance, and office logistics. Identify inefficiencies, implement streamlined systems, and help ensure smooth operations for the team. Requirements 2–4 years of experience in finance, operations, or a hybrid role, ideally in a startup or high-growth tech company. Strong financial modeling and spreadsheet skills, with comfort building and managing budgets and forecasts. Location San Francisco

Join Our Team at ClayAt Clay, we are dedicated to transforming innovative growth ideas into tangible success for organizations.We believe that growth is a creative journey, not just a set of rules. Discovering and connecting with your ideal customers requires originality and ongoing refinement. As artificial intelligence accelerates execution and makes strategies easily replicable, creativity remains the only sustainable competitive edge. Our unique data, insights, and AI-driven research are empowering thousands of clients — including industry leaders like Anthropic, Notion, Google, and Ramp — to effectively penetrate the market.In 2025, we achieved over $100 million in revenue and successfully raised a $100 million Series C at a valuation of $5 billion, supported by top-tier investors such as Sequoia, CapitalG, and First Round. We also executed our second employee tender offer and launched a community equity round for our customers, agency partners, and community members.Here are some key aspects of our culture:Our community boasts over 11,000 clients, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 members on Slack.Our work culture is vibrant and diverse, with team members engaged in various pursuits such as DJing, activism, writing, clowning, marathon running, skydiving, psychedelic therapy, social work, and more.All employees have the opportunity to work alongside world-class coaches specializing in creativity, management, and other fields at no cost.Our guiding principles — including negative maintenance and non-attached action — shape our operational approach. Learn more about them here.Discover more about us in the New York Times.

Join Harvey as a Support Enablement Lead and play a pivotal role in enhancing our customer support services. In this leadership position, you will be responsible for developing and implementing training programs that empower our support teams to deliver exceptional service. Your insights will help shape our support strategies and drive customer satisfaction.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Company OverviewAt EV Realty, we are revolutionizing the future of commercial transportation by establishing the essential infrastructure that facilitates the electrification of next-generation commercial fleets—one high-powered charging hub at a time. Our mission is to develop, own, and manage purpose-built EV charging hubs that address a critical barrier to fleet electrification: access to dependable, cost-effective, and scalable grid power.Our Powered Properties® are strategically positioned to meet the needs of fleet customers, delivering secure and dedicated charging solutions exactly where and when they are needed. With a focus on reliability and scalability, we provide the infrastructure necessary for mission-critical commercial fleets to maintain their operations seamlessly.We uphold values of transparency, accountability, and fostering a positive environment for our customers and our team alike. If you are enthusiastic about contributing to the new era of commercial transportation, we are eager to connect with you.Role OverviewAs a Strategy & Operations Associate at EV Realty, you will engage in high-priority projects, from the initial strategy phase through to execution and implementation, making a significant impact across the organization and helping to shape our platform for the next generation of commercial fleets.This role is designed for individuals who thrive in a fast-paced, high-impact environment. You will tackle undefined challenges, develop structured approaches to solve them, and provide actionable insights that directly influence our strategic decisions. Collaborating closely with our Business Development, Finance, Product, Operations, and Data Science teams, your contributions will go beyond producing presentations; you will be instrumental in shaping the direction of our company. One day, you may be negotiating a strategic partnership to elevate EV Realty's offerings for a national trucking company; the next, you might be analyzing the long-term potential for autonomous fleet charging in emerging markets. You'll gain firsthand insight into decision-making processes at a company navigating growth and strategy.The ideal candidate is highly organized, intellectually curious, and adept at navigating uncertainty. You thrive in complex scenarios and possess the ability to drive projects to completion, even when the route to success is not clearly defined.

Join Meter as we rapidly expand and innovate the future of enterprise networking.If you're a network engineer who views support as mere maintenance, think again. This role will immerse you in some of the most intricate and diverse network designs in the industry, where each challenge presents a unique opportunity. You’ll work on diagnosing and resolving complex issues, influencing product development, and enhancing your expertise across all layers of the technology stack. This position isn't a step back; it's a chance to delve deeper into your craft while directly impacting the evolution of next-generation networks.You're not just addressing tickets; you're tackling the most formidable networking issues. If you thrive on diversity, enjoy exploring intricate systems, and aspire to influence the design and support of networks, this position is tailor-made for you.

At Runway ML, we are at the intersection of art and science, developing cutting-edge AI technologies that simulate the world. We believe that innovative world models are essential for advancing artificial intelligence and addressing complex challenges such as robotics, healthcare, and scientific discovery. Unlike traditional language models, our approach emphasizes experiential learning through simulations, facilitating rapid progress and creative storytelling.Our team is composed of imaginative, compassionate, and driven individuals who are committed to making a positive impact on the world. If you share this passion and are eager to contribute to groundbreaking projects, we want to hear from you.About the Role*We are open to hiring remotely across the West Coast, with offices located in San Francisco and Seattle.We are developing a revolutionary tool designed to democratize content creation for everyone, from independent creators to large corporations. We are seeking a skilled support professional with 3-5+ years of experience in customer-facing technical roles who can seamlessly integrate into our team.This position requires someone who is self-sufficient, capable of making sound decisions without constant supervision, and adept at tailoring communication styles to suit different audiences. As part of our strategically driven support team, you will tackle complex technical challenges, advise on creative workflows, and play a vital role in enhancing customer retention and growth.Your ResponsibilitiesManage customer inquiries via email, chat, and Slack, focusing on intricate cases that necessitate human insight.Deliver technical and creative assistance to enterprise clients through written communication and calls.Investigate technical problems and compile thorough bug reports to optimize engineering efforts.Conduct QA testing for AI support automation to ensure quality and precision.Collaborate with the Customer Success team on enterprise implementation and user adoption and work cross-functionally with Product and Engineering teams.Remain up-to-date on product developments by actively using Runway.Contribute to the knowledge base, documentation, and process enhancements.Identify recurring issues through analysis of ticket patterns and customer interactions, advocating for solutions.

Notion Labs Inc. brings together documents, notes, projects, calendars, and emails in a single workspace. Teams at organizations like Toyota, Figma, and OpenAI use Notion to organize their work and save time. The platform integrates AI features designed to simplify tasks and help users find solutions quickly. In-person collaboration is a key part of the culture at Notion. Team members work onsite in the San Francisco office on Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional time in the office. Role overview The Enterprise Technical Support Specialist partners directly with enterprise customers and internal engineering teams to resolve complex technical issues. This position is based in San Francisco and requires regular in-office attendance. What you will do Deliver personalized, high-touch support to major enterprise clients, addressing urgent technical needs. Build and maintain strong relationships with enterprise customers to support ongoing engagement and satisfaction. Troubleshoot and resolve complex issues across Notion’s platform and partner applications, with a focus on maximizing AI features. Act as a liaison between clients and engineering: replicate issues, write detailed bug reports, and communicate solutions clearly. Collaborate with engineering and product teams to develop and refine processes for managing technical challenges. Lead advanced troubleshooting for Notion products and partner integrations. Replicate customer issues, conduct initial codebase analysis, and escalate bugs to Engineering as needed. Monitor and manage key performance metrics set by the team. Respond promptly to high-priority customer concerns. Improve and scale support processes to handle complex, critical cases more effectively. Create and maintain both internal knowledge bases and customer-facing documentation.

Join Our Team at Hayden AIAt Hayden AI, we are dedicated to leveraging cutting-edge computer vision technology to revolutionize how transit systems and government agencies tackle real-world issues.Our innovative mobile perception systems enhance transit efficiency, improve street safety, and promote sustainable urban development, from bus lane enforcement to transportation optimization solutions.Your RoleAs a Field Support Coordinator, you will be the frontline support ensuring our equipment operates smoothly and our systems perform optimally. Your responsibilities will include monitoring roadside environments, troubleshooting hardware and software issues, and escalating complex problems when necessary. You will provide timely and effective support for remote operations using proprietary tools and industry-standard ticketing systems, ensuring incidents are resolved efficiently.

About Fable SecurityIn today's landscape, AI-driven threats and human errors pose the greatest risks to enterprise security.Cybercriminals primarily target individuals rather than systems, with human errors accounting for 70% of security breaches. At Fable, we are committed to transforming individuals from potential targets into a robust layer of defense.Fable is the pioneering human risk platform that actively influences employee behavior. Our user-friendly, enterprise-grade platform consolidates diverse employee data, identifies risky actions, and delivers tailored interventions in real time, directly within their work environment.Supported by notable investors such as Redpoint Ventures and Greylock Partners, and founded by former team members of Abnormal Security, Fable is addressing one of cybersecurity's most pressing challenges in a multi-billion-dollar market. Our dynamic team comprises alumni from prestigious organizations like Meta, Twitter, Flexport, and esteemed universities including Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. Join us at this pivotal moment in our growth journey to help shape the future of security.

Join our dynamic team at plain as a Support Engineer, where you'll play a crucial role in ensuring our customers receive exceptional assistance and support. In this position, you will troubleshoot technical issues, provide solutions, and enhance user satisfaction. If you're passionate about technology and helping others, we want to hear from you!

At Mapbox, we are at the forefront of revolutionizing real-time location services for a new era of location-aware businesses. As the only platform offering a comprehensive suite of tools, we empower organizations to navigate people, packages, and vehicles seamlessly. With over 4 million registered developers, our platform is renowned for its flexibility, stringent security protocols, and privacy compliance. Organizations harness Mapbox's applications, data, SDKs, and APIs to craft unique and immersive experiences that captivate their customers.Our IT team plays a crucial role in ensuring that technology is not only effective but also provides a frictionless experience for every Mapbox team member. We strive to optimize our corporate technology infrastructure by promoting secure and repeatable processes, supporting data across various platforms, and delivering self-service solutions whenever feasible.Every individual at Mapbox is a valued customer, stakeholder, and partner—often all at once. The IT department encompasses diverse functions, including incident response, laptop support, office networking, audio/visual management, SaaS integration, onboarding for new hires, and end-user training.Your RoleAs a part of our global organization with offices across North America, Europe, and Asia, you'll be joining a dynamic IT team that provides outstanding support and services for our worldwide offices. In this role, you will support a rapidly growing employee base in your region and collaborate with IT colleagues from other offices to maintain a follow-the-sun support model while developing solutions that enhance Mapbox's overall agility. Reporting directly to the IT Manager, your primary focus will be on IT and Security Operations, ensuring the optimal performance of our systems and services—both on-premises and in the cloud—while assisting employees in maintaining consistent, secure, and user-friendly processes.In this position, you can expect to:Collaborate with the IT team to manage inbound support requests and incidents, resolving them in alignment with our service level agreements.Deliver exceptional customer support in-person, through our ticketing system, and via chat, empowering employees to effectively utilize our corporate tools and become IT advocates.Facilitate smooth onboarding processes for new hires and manage the comprehensive IT lifecycle for employees.Set up, maintain, and enhance the in-office LAN, Wi-Fi, audio-visual, conferencing, and computing systems.

Join Datadog's elite Technical Solutions team, where we are the in-house experts dedicated to enhancing our clients' experiences. As a Premier Support Engineer II (PSE), you will play a pivotal role in our global growth by guiding potential clients and ensuring the satisfaction of our existing customers. Your responsibilities will include addressing technical inquiries from our Premier Customers through various support channels while also engaging in cadence calls, product demonstrations, conferences, and other initiatives. This position offers a unique opportunity to directly impact our clients while thriving in a fast-paced, dynamic environment.At Datadog, we take pride in our collaborative office culture, fostering relationships that drive creativity and innovation. We embrace a hybrid work model, allowing our team members to achieve a harmonious work-life balance that suits their personal needs.

At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.

About UsAt Point One Navigation, we are pioneering the next generation of precise location technologies. Our goal is to create a cohesive location platform that enhances autonomy, safety, and operational efficiency across various sectors, from robotics to transportation. Our dynamic and collaborative team excels at tackling intricate challenges, moving swiftly, and making a significant impact.Role OutcomeAs the Technical Support Team Lead, you will take charge of the quality, efficiency, and scalability of our customer support operations. This position is a player-coach role, where you will manage complex technical support issues while simultaneously developing the systems, processes, and insights necessary to scale our support as we expand.Success in this Role Means:Rapid and effective resolution of customer issues, prioritizing speed and ensuring a positive experience.The organization maintains ongoing visibility into customer challenges, feature requests, and satisfaction levels.Leadership can make data-driven product and prioritization decisions based on real customer feedback rather than anecdotal evidence.Immediate Focus AreasDeliver Exceptional Technical SupportManage a substantial volume of customer support tickets, focusing on speed, accuracy, and customer confidence.Provide consistent, high-quality communication with customers, setting clear expectations and delivering timely updates throughout the support process.Demonstrate best-in-class technical support practices through active participation and leading by example.Collaborate closely with Field Application Engineers (FAEs) and Network Operations to resolve issues efficiently and keep customers informed.Establish a Scalable Support FrameworkCreate and implement a support ticket taxonomy that accurately reflects customer use cases, technical complexity, and urgency.Develop key support metrics (e.g., response time, resolution time, backlog health) and generate simple, actionable reports.Document standard operating procedures, escalation paths, and ownership models to ensure consistency without excessive bureaucracy.

Crusoe Technologies seeks a Customer Support Engineering Manager to guide its customer support engineering team in San Francisco, CA. This leader will focus on delivering reliable and effective technical support for customers using Crusoe's solutions. Key responsibilities Lead and develop the customer support engineering team Ensure customers receive timely and effective technical support Promote a culture of excellence and continuous improvement within the team Work to strengthen support processes and capabilities Location This role is based in San Francisco, CA.

About Us:At Notion, we empower individuals and teams to create beautiful tools for their life's work. In a landscape filled with countless applications, Notion serves as a central hub where productivity thrives—integrating documentation, notes, projects, calendars, and emails, all enhanced by AI for smarter automation and insights. Our platform is trusted by millions, including industry leaders like Toyota, Figma, and OpenAI, who appreciate our flexibility and efficiency in saving them time and resources.We believe that in-person collaboration is crucial to our vibrant culture. Therefore, all team members are expected to work from our San Francisco office on Mondays, Tuesdays, and Thursdays—our designated Anchor Days. Certain teams or roles may require additional in-office presence.About the Role:As the Director of Customer Support for the Americas region, you will architect and lead the strategy for a dynamic team of technical and general support agents across two operational hubs. As a key leader in customer experience (CX) within the region, you will define the vision, establish the operational framework, and drive implementation in collaboration with Global CX, AMER Customer Success and Sales leaders, and Regional General Managers. You will take charge of the regional support strategy from inception to execution, ensuring alignment with our global standards while adapting to the specific needs of our AMER clientele.You will work closely with the Heads of Support for APAC and EMEA to maintain a unified global operational rhythm. Your leadership will be instrumental in nurturing and enhancing the customer experience within AMER, overseeing cross-functional initiatives that improve both agent and customer satisfaction. The ideal candidate will possess significant experience in data-driven leadership, break into and expand AMER markets, and develop managers and senior individual contributors into a high-performing, values-centric organization.Travel across North America may be required.Your Key Achievements:Craft and own the long-term vision, strategy, and roadmap for Support in AMER, establishing the organizational structure and leadership needed to achieve it.Lead and cultivate a distributed support organization, ensuring accountability, effective communication, and strong engagement across various locations.Oversee and optimize technical and non-technical resources in AMER, achieving consistent performance against SLAs and KPIs across all support teams.Establish, monitor, and continuously refine quarterly and annual performance targets; collaborate with sales, success, product, and engineering teams to drive sustained improvements.