Lead Technical Program Manager - Salesforce Implementation

Join Grab Holdings Ltd. as a Lead Technical Program Manager specializing in Salesforce Implementation. In this pivotal role, you will lead cross-functional teams to drive the successful delivery of Salesforce projects, ensuring alignment with business objectives and technical requirements.Your responsibilities will include defining project scope, managing ti…

About the RoleAs the Salesforce Competency Lead and Delivery Lead, you will be instrumental in driving strategic delivery and enhancing our Salesforce practice. This position is perfect for an individual with extensive Salesforce technical knowledge, robust delivery experience, and a passion for advancing Salesforce capabilities in various sectors, including public service, telecommunications, financial services, and healthcare.Your Responsibilities:Lead the end-to-end delivery of Salesforce initiatives encompassing CRM, Sales Cloud, and Service Cloud.Act as the technical and delivery expert, steering architectural choices, implementation best practices, and stakeholder engagement.Foster internal Salesforce expertise through mentoring, knowledge sharing, asset creation, and pre-sales support.Key Responsibilities1. Delivery LeadershipOversee Salesforce project delivery, ensuring effective scope management, adherence to timelines, quality standards, and client satisfaction.Direct the technical design and deployment of Salesforce solutions, including integrations, data models, automation (flows, Apex), and configurations.Collaborate with business and IT stakeholders to align requirements with scalable Salesforce architecture.Manage the delivery of Sales Cloud and Service Cloud solutions, particularly focusing on customer service transformation initiatives (e.g., case management, omni-channel, Agent Workspace).Regularly monitor project status, conduct retrospectives, assess risks, and proactively handle escalations.2. Technical Competency DevelopmentProvide technical guidance and mentoring to Salesforce developers, consultants, and architects within the practice.Create and maintain reusable templates, accelerators, and best practices to enhance delivery consistency and efficiency.Lead internal capability enhancement initiatives, including skills development plans, training sessions, and certification roadmaps.Advocate for the assessment and integration of emerging Salesforce innovations such as Einstein AI, Flow Orchestration, Slack integration, and Agentforce.3. Pre-Sales and Advisory SupportPartner with sales and bid teams to deliver technical advisory and solution design for Salesforce opportunities.Draft and review technical proposals, solution architectures, estimation models, and RFP submissions.Articulate value propositions and technical strategies to clients during pre-sales discussions.Engage in client workshops and discovery sessions to outline solution blueprints and transformation roadmaps.4. Stakeholder EngagementEstablish strong relationships with internal business leaders, external clients, and technology partners (Salesforce, ISVs).Act as a trusted advisor to clients by translating business needs into scalable Salesforce solutions.

As a Lead Technical Program Manager at Grab, you will oversee and drive the execution of critical technical projects that empower our platform and enhance user experience. You will collaborate with cross-functional teams to define project scope, establish timelines, and ensure successful delivery.Your leadership and strategic insight will be vital as you navigate complex challenges and leverage innovative solutions to meet our business goals.

At Activeo, a Toku company, we specialize in crafting customized cloud communication and customer engagement solutions that redefine customer experiences for enterprises. Our comprehensive approach aids businesses in navigating the complexities of digital transformation, ensuring they deliver essential customer experiences through advanced cloud communication solutions. With our headquarters in Singapore, we combine local strategic consulting expertise with tailored technology, regional infrastructure, connectivity, and international reach to meet the multifaceted needs of large-scale enterprises across the APAC region and other global markets.This role as a Salesforce Service Cloud Implementation Engineer is a hands-on position focused on implementing and configuring customer service workflows specifically designed for enterprise contact center environments. You will collaborate closely with architects and business stakeholders to transform requirements into scalable Service Cloud configurations, integrations, and deployments ready for client use. The emphasis of this role is on delivery, integrating technical configuration, API integrations, and client-facing implementation tasks. The ideal candidate will possess strong foundational knowledge of Service Cloud, take complete ownership of the delivery process, and exhibit excellent collaboration skills with both business and technical stakeholders.

At Activeo, part of the Toku family, we specialize in crafting tailored cloud communication and customer engagement solutions, redefining the customer experience for enterprises. Our end-to-end approach empowers businesses to navigate the complexities of digital transformation, ensuring the delivery of mission-critical customer experiences through cloud communication solutions. With a blend of local strategic consulting expertise and custom technology, we leverage regional infrastructure and global reach to meet the diverse needs of large-scale enterprises. Based in Singapore, we proudly support clients across the Asia-Pacific region and beyond, continually expanding our presence in global markets.This hands-on role as a Salesforce Service Cloud Implementation Engineer focuses on the implementation and configuration of customer service workflows within enterprise contact center settings. You will collaborate closely with architects and business stakeholders to translate requirements into scalable Service Cloud configurations, integrations, and client-ready deployments. This position emphasizes delivery, combining technical configuration, API integration, and direct client implementation. Success in this role hinges on a strong foundation in Service Cloud, an ownership mentality for end-to-end delivery, and the ability to effectively collaborate with both business and technical stakeholders.

Join ncs3 as a SalesForce Delivery Lead and take charge of leading our dynamic team in delivering top-notch SalesForce solutions. You will be responsible for overseeing the execution of projects, ensuring they meet client expectations and align with our strategic goals. Your expertise will guide our team in best practices, fostering a collaborative environment that drives success.

Position: Salesforce/CloudSense LeadLocation: SingaporeJoin our dynamic team at Cygnify as we collaborate with a premier telecom client to spearhead a transformative digital initiative across CRM and Order Management systems. In this pivotal role, you will oversee the design and implementation of Salesforce and CloudSense solutions, ensuring robust, scalable systems that facilitate intricate enterprise sales and order processes.Key Responsibilities:Direct the comprehensive solution delivery throughout the Software Development Life Cycle (SDLC), from gathering requirements to production deployment. Take ownership of technical design and delivery for Salesforce and CloudSense implementations.Enhance product modeling, pricing, and order orchestration utilizing CloudSense CPQ.Establish and uphold DevOps standards encompassing CI/CD, automation, and testing. Collaborate with business stakeholders, IT, and vendors to deliver enterprise-level CRM and Order Management solutions.Ensure system stability, performance, security, and ongoing enhancements.Address and resolve issues across sandbox, staging, and production environments.Guide and mentor engineering teams, providing strong technical leadership.Qualifications:Minimum of 8 years of experience in Salesforce architecture, development, and integration.Extensive expertise in CloudSense CPQ, particularly in product modeling, pricing, and orchestration.Hands-on experience with Salesforce Sales Cloud, Service Cloud, Community Cloud, Apex, LWC, and Visualforce.Proficient in Salesforce DevOps practices including CI/CD, version control, and automation techniques.In-depth knowledge of APIs, integrations, and microservices architecture.Exceptional communication and leadership skills to engage with stakeholders effectively.Salesforce and/or CloudSense certifications are highly desirable.

Join Our Dynamic TeamAt Grab, we are a passionate collective of professionals from various backgrounds, committed to enhancing our services for improved efficiency and speed. Operating from Singapore and collaborating with teams across Southeast Asia, we are on a mission to impact millions of customers daily.About the RoleAs the Lead Technical Program Manager, you will oversee a portfolio of intricate, cross-functional projects from inception to completion, focusing on how Grab serves businesses throughout Southeast Asia. In this pivotal role, you will bridge the gap between diverse engineering and business teams, collaborating closely with members from Grab's online and offline operational sectors. Your goal is to drive impactful change, foster high-performing teams, eliminate inefficiencies, prioritize effectively, and streamline technological processes. You will report directly to the Senior Technical Program Management Leader and work onsite at Grab's One-North office.Your Key ResponsibilitiesDevelop and manage comprehensive program plans detailing timelines, milestones, and resource allocation for large-scale technical initiatives.Lead cross-functional teams to promote collaboration among engineering, product, design, and business units.Evaluate project risks and devise mitigation strategies to ensure successful project delivery.Facilitate roadmap planning and prioritization to align projects with the organization's strategic goals.Implement Agile methodologies across teams to enhance operational efficiency.Serve as a key liaison for senior leadership, offering program updates and performance metrics.Mentor junior program managers to foster their skill development and career advancement.

Join Ivalua as a Senior Implementation Lead, where you will take charge of the end-to-end implementation of our cutting-edge procurement solutions. In this pivotal role, you will collaborate with cross-functional teams to ensure successful deployment while driving client satisfaction and project success.

The Implementation Services team at Datadog is dedicated to facilitating rapid deployment and implementation of Datadog for our clients. We lead the entire process from discovery to design, build, and launch, ensuring customers maximize their investment and achieve swift results. As part of our team, you will play a key role in overseeing multiple implementation projects from inception to completion while delivering an outstanding customer experience.At Datadog, we cherish our vibrant office culture, fostering strong relationships, collaboration, and creativity. Our hybrid workplace model allows our team members to achieve a work-life balance that suits them best.

Join our dynamic team at Stripe as a Technical Program Manager, where you will play a pivotal role in driving the execution of our technical projects. You will collaborate with cross-functional teams to ensure alignment and efficiency, influencing product development and engineering initiatives.In this role, you will be responsible for defining project objectives, managing timelines, and facilitating communication across stakeholders. This is a unique opportunity to lead impactful projects and help shape the future of financial technology.

Role overview The Senior Implementation Manager at rain leads the planning, execution, and delivery of strategic projects in Singapore. This position ensures that each implementation stays within defined scope, schedule, and budget, while supporting company objectives through effective project alignment. What you will do Oversee project planning and manage the delivery of complex implementations Coordinate activities with cross-functional teams throughout each project Work directly with clients to gather requirements and monitor progress Track project timelines, budgets, and scope to help achieve successful results Share updates on project status and address issues as they come up Requirements Experience managing large-scale or strategic projects Strong communication and problem-solving abilities Comfort working with both internal teams and external clients History of delivering projects on schedule and within budget Location This role is based in Singapore.

Join Carta as a Senior Implementations Manager, where you will play a pivotal role in leading and executing implementation strategies for our diverse range of clients. Your expertise will ensure successful onboarding and integration of our innovative solutions, helping businesses unlock their full potential. Collaborate with cross-functional teams to deliver exceptional service and drive client satisfaction.

Company Overview At Coupang, we are driven by a passion to amaze our customers. Our goal is to elicit the response, “How did we ever live without Coupang?” We are revolutionizing the multi-billion-dollar e-commerce sector with innovative solutions that simplify shopping, dining, and daily living. As one of the fastest-growing e-commerce platforms, we have built a stellar reputation as a trustworthy leader in South Korean commerce. With a dynamic startup atmosphere backed by the resources of a global public entity, we maintain our rapid growth trajectory, continuously launching new services. Our entrepreneurial spirit fosters an environment ripe for innovation and initiative-taking. At Coupang, you will witness not only your growth but that of your team and the entire company. Join us in our mission to redefine the future of commerce, where we push the limits of possibility to tackle challenges and reshape conventional trade-offs. About the eCommerce Engineering Team The eCommerce Engineering team is dedicated to transforming our customers' shopping journeys, ultimately making them wonder how they ever managed without us. Comprising top-tier engineers from diverse backgrounds, we are on a fast track to becoming a world-class eCommerce platform in our markets. Tasked with managing Coupang's core eCommerce services and emerging business ventures like Coupang Eats and Coupang Fresh, our vision is to deliver exceptional, reliable, and seamless shopping experiences through a highly efficient engineering team. Our core values center around Customer Focus, Ownership, and Collaboration. Position Overview As a Senior Technical Program Manager in the eCommerce Engineering division, you will play a pivotal role in leading one of Coupang’s most significant technology sectors. This includes overseeing operations across Coupang and Coupang Eats, along with other confidential initiatives. You will be responsible for defining, refining, and enhancing operational excellence within a large-scale organization. Lead strategic projects and technical initiatives that significantly affect millions of customers. Assume end-to-end responsibility from diagnostics and strategy formulation through to execution.

Join Databricks as a Senior Technical Program Manager in our Professional Services team, where you will lead critical technical projects and drive impactful solutions for our clients. In this role, you will collaborate closely with cross-functional teams to ensure the successful delivery of services that enhance our customers' data analytics capabilities.

Company OverviewAt Coupang, we are committed to astonishing our customers. We strive to create an experience that makes them wonder, 'How did we ever live without Coupang?' Driven by our passion for simplifying shopping, dining, and living, we have become a transformative force in the multi-billion-dollar e-commerce sector. Our rapid growth has established us as a leading and trusted player in the South Korean market.We combine the excitement of a startup with the stability of a large global public enterprise, empowering us to innovate and deliver new services at an impressive pace. Our entrepreneurial spirit fosters opportunities for driving initiatives and embracing innovation. Here at Coupang, you will witness personal, team, and company growth every day.Our mission is to redefine the future of commerce. We continuously push the envelope of possibility to tackle challenges and challenge conventional tradeoffs. Join us to craft an extraordinary experience in this dynamic, high-tech, and hyper-connected world. About the TeamOur eCommerce Engineering team is dedicated to transforming the shopping experience for our customers, inspiring them to say, 'How did I ever live without Coupang?' Comprising a diverse group of talented engineers, our team is rapidly evolving to establish a world-class eCommerce platform in our target markets.The eCommerce Engineering division is responsible for Coupang's core eCommerce services and continuously invests in new business services like Coupang Eats and Coupang Fresh to delight our customers. We aim to create a world-class eCommerce platform by prioritizing reliable and seamless shopping experiences through a highly effective engineering team, guided by our core values: Customer Focus, Ownership, and Collaboration. Position OverviewAs a Senior Technical Program Manager, you will be the key driving force behind one of Coupang's largest tech divisions – eCommerce Engineering. This role encompasses overseeing operations across Coupang, Coupang Eats, and other confidential business ventures. You will define, refine, and enhance operational excellence within a large organization.Lead Coupang’s strategic projects and technical initiatives that have a direct or indirect impact on millions of customers.Assume end-to-end responsibility, from diagnostics and strategy development to execution and implementation.

Role overview Wise seeks a Payment Operations Implementation Lead in Singapore. This position centers on integrating Wise’s payment platform with both internal teams and external partners. Collaboration across departments is key to refining payment processes and building stronger operational efficiency. What you will do Lead implementation efforts for Wise’s payment operations platform Coordinate with cross-functional teams to ensure seamless integration and transitions Spot and address process gaps to support reliable, efficient payments Contribute to the development of operational practices as Wise grows What Wise values Wise emphasizes transparency and efficiency in every transaction. The team works quickly and aims to make a meaningful difference in how money moves globally.

About the Position Jane Street is on the lookout for a motivated and detail-oriented Technical Program Manager to join our dynamic team in Singapore. In this pivotal role, you will provide essential organizational and coordination support for our engineering projects. As technology is the backbone of our operations, this position offers a unique opportunity to collaborate closely with our engineers in the development and optimization of Jane Street’s trading technology. Your technical expertise will be invaluable as you guide projects through their entire lifecycle. This includes defining objectives, creating timelines, monitoring progress, managing developer resources, identifying potential risks, and liaising with relevant teams. You will also be responsible for communicating project schedules, priorities, and updates to the broader organization. To thrive in this role, you will need exceptional communication skills and the ability to juggle competing priorities effectively. Collaboration will span various teams within Jane Street—such as developers, business units, operations, and support—as well as external financial organizations, ensuring that every project is completed on time while meeting or surpassing established goals and expectations. Our work culture fosters a flexible problem-solving environment that encourages innovative thinking when developing processes and tools for ongoing projects. We seek a strategic thinker who takes into account both team and project goals during problem resolution. This role is part of Jane Street’s technology group, which designs, deploys, and maintains the infrastructure that supports our trading activities. You will gain exposure to a diverse range of global market systems, enhancing your understanding as you work to improve them. Success in this position requires a passion for independent work within small teams, a willingness to learn quickly, and the ability to make impactful decisions for the firm. At Jane Street, the “P” in TPM can represent various roles. Depending on the team and circumstances, you may find yourself anywhere from Program Manager to Product Manager. Therefore, being comfortable with ambiguity and eager to engage hands-on with challenges will lead to your success. You may also notice a corresponding job posting for “Technical Product Manager” on our site—feel free to apply to whichever role aligns more closely with your experience and interests, and we will ensure your application is directed appropriately.

Join Adyen as a Team Lead for Implementation in Southeast Asia and India, where you'll be at the forefront of delivering exceptional payment solutions to our clients. As a pivotal member of our team, you will lead a group of skilled professionals, ensuring that our implementation processes are streamlined and efficient. Your leadership will help shape the future of payments across the region.

MORROW MEDICAL MORROW Medical is a forward-thinking, physician-led longevity and lifestyle medicine clinic in Singapore, dedicated to empowering individuals to comprehend, enhance, and safeguard their long-term health. We integrate thorough health assessments, preventive care, and evidence-driven lifestyle medicine to detect early indicators of metabolic, cardiovascular, and functional changes—often prior to the onset of disease. Our fully credentialed physicians are equipped to diagnose conditions, prescribe necessary medications, and manage chronic diseases while offering personalized lifestyle adjustments that promote sustainable health improvements. From preventive screenings to ongoing medical management, MORROW Medical provides holistic care aimed at bolstering functionality, resilience, and enduring health outcomes. ⸻MORROW HEALTH MORROW Health is the largest comprehensive fitness and recovery hub in Singapore, designed to assist individuals in cultivating healthier, more resilient lives through intentional daily practices. Rooted in lifestyle medicine, MORROW Health amalgamates physical activity, nutritional guidance, restorative sleep, stress management, avoidance of harmful substances, and social connectivity through structured programs and specially designed environments, making sustainable lifestyle changes attainable. Supported by evidence-informed methodologies and data from wearables and lifestyle inputs, MORROW Health empowers members to recognize patterns, establish consistency, and maintain accountability—transforming insights into actionable steps that foster long-term vitality, strength, and clarity, without the need for medical diagnosis or treatment.Role Overview:In this pivotal role, you will develop, implement, and continuously enhance MORROW’s governance framework, which encompasses the essential control functions that ensure patient safety, data protection, regulatory compliance, and uninterrupted service delivery. You will build trust through demonstrable evidence rather than mere intentions, maintaining succinct policies, organized workflows, and verifiable documentation that validates the effectiveness of our control measures in practice.Group Context and Scope:MORROW operates as a unified group comprising multiple entities, with plans to incorporate additional operating entities over time, each governed by its own Board. This position will establish a uniform Group control-layer operational model while adhering to the distinct compliance and evidentiary requirements of each entity.Reporting Line and Independence:Primary reporting: You will report directly to the Board of the respective entities within the Group (or to a delegated Board committee, such as Audit and Risk), focusing on assurance matters.Administrative coordination: Collaborate daily with the CEO, COO, and Executive Committee members to manage workflows, maintain documentation, and ensure timely resolution of issues.Standing access and...