Technical Service Representative

As a Technical Service Representative at Veolia Environnement S.A., you will play a crucial role in delivering exceptional service and support to our clients. Your expertise will be essential in ensuring our operations run smoothly and efficiently, contributing to our mission of providing innovative solutions for environmental sustainability.

Join our dynamic team at Veolia Environnement SA as a Technical Service Representative. In this pivotal role, you will provide exceptional technical support and service to our clients, ensuring their needs are met with precision and expertise. Your role will involve troubleshooting, resolving issues, and delivering solutions that enhance customer satisfaction.Ideal candidates will possess strong problem-solving skills, a customer-centric approach, and the ability to communicate effectively with clients and team members alike. This is an excellent opportunity for individuals looking to kickstart their career in a fast-paced and supportive environment.

Technical Services & Support:Innovate and implement methods for preparing cured samples and sample blocks to provide robust technical support to the sales team and admixture business.Actively participate in delivering technical support, including conducting product training and demonstrations for the sales team, applicators, and end-users.Serve as a technical service provider to address customer complaints, conduct site visits, follow up, and prepare detailed investigation reports.Perform site visits to ensure systems are executed correctly and meet customer expectations.Foster positive working relationships with applicator customers, conduct quality assessments, and evaluate competence through practical assessments.Offer expert technical support to the sales team and customers throughout the pre- and post-sales processes.Product Application & Development:Assist in product development and production optimization initiatives to align with business objectives.Provide technical guidance and assistance to customers regarding product applications and troubleshooting, collaborating with sales personnel and conducting lab tests to enhance customer product knowledge.Responsible for the precise preparation of samples in accordance with product formulations for laboratory evaluations and customer requests.Deliver technical advice related to admixture products to internal staff, aiming to elevate the organization’s technical competencies.Additional Responsibilities:Maintain comprehensive records of all in-house and external test data to ensure traceability of critical information. Analyze test results, report findings, and propose recommendations for improvements as necessary.Ensure adherence to safety practices at all times.Maintain cleanliness and proper upkeep of lab tools and equipment after each use, ensuring the laboratory is tidy following testing activities.Manage the revalidation of expiring admixture products.Communicate with independent laboratories and external parties regarding testing for all company products.

Role overview The Professional Services Specialist - Technical Architect at InterSystems Corporation works on designing, implementing, and improving client solutions that use InterSystems IRIS and TotalView. This position blends application development with direct system configuration and practical problem solving. The role is based in Singapore. What you will do Create and deliver technical solutions tailored to each client's needs, using IRIS and TotalView products. Set up and configure applications and systems to match client requirements. Work closely with customers to understand their challenges and provide effective solutions. Troubleshoot and resolve technical issues throughout the project lifecycle. Refine and optimize existing client solutions for better performance and scalability. Requirements Background in application development and system configuration. Strong analytical skills and a practical approach to solving problems. Clear communication skills and the ability to collaborate well with clients.

Are you ready to be part of Asia Pacific & Middle East's (APME) largest and most innovative data centre company?At AirTrunk, we are dedicated to propelling the growth of the digital landscape in our region. Our mission is to continuously innovate and deliver cutting-edge hyperscale data centres that cater to the unique needs of our clients, who are among the world's most transformative companies. Sustainability is at the core of our operations, ensuring we build for the present while securing the future.Since launching Australia's first and largest hyperscale data centres in 2017, we have rapidly expanded our footprint across the APME region, backed by significant investments, including from Blackstone. This is only the beginning of our journey.Join the A-Team at AirTrunk, where technology and ambition converge.

In the realm of cloud and digital technologies, opportunities are emerging that were scarcely imaginable a decade ago. Our client is positioned at the forefront of this transformation, providing essential platforms for enterprises to harness their potential and drive growth. They excel in delivering innovative solutions through a state-of-the-art data center that combines large-scale operations with exceptional power efficiency, guaranteed uptime, a strategic market presence, carrier-neutrality, and stringent operational standards.As a Technical Services Manager, you will play a pivotal role with the following responsibilities: Act as the electrical design engineer for the data center, involved in pre-planning, capacity analysis, reliability assessments, and technical cost management for electrical specialties within the project. Possess a deep understanding of the electrical architecture of the data center, contribute to defining the electrical design scheme, effectively oversee the design institute, offer constructive design insights, and evaluate relevant construction proposals and shop drawings. Lead product selection and technical specifications, manage equipment bidding processes, and review detailed designs created by contractors in accordance with the established project parameters. Facilitate and coordinate the optimization of design tasks across various disciplines; demonstrate problem-solving skills on-site; and have familiarity with construction technologies and processes. Oversee or participate in factory inspections, commissioning, and comprehensive testing of electrical systems or equipment within the data center projects; manage project coordination during construction, technical change management, and other technical adjustments during the project's later stages. Act as the key liaison for communication and coordination among design consultants, stakeholders, government entities, suppliers, and project contractors across Southeast Asia.

Join Our Vision at AvePoint.AvePoint stands as the global pioneer in data security, governance, and resilience, transcending conventional solutions to establish a robust data foundation. Our mission is to empower organizations worldwide to collaborate confidently. Over 25,000 clients across the globe utilize the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across platforms like Microsoft, Google, Salesforce, and more.Our extensive global channel partner program encompasses approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com.About the RoleWe are on the lookout for a dedicated Technical Writer to become a vital member of our Government Digital Services team at GovTech. This role goes beyond conventional writing; we seek a developer, tech enthusiast, or an individual with a solid technical background capable of transforming intricate concepts into clear, engaging, and user-centric documentation.You will collaborate with the Product Management team to drive the Smart Nation vision, assisting government agencies in adopting the Singapore Government Tech Stack (SGTS) and the Government Commercial Cloud (GCC). Our goal is to expedite digital transformation with secure, agile, and modern IT infrastructure based on DevSecOps, Microservices, Kubernetes, PaaS, and more.If you have a passion for working with emerging technologies, crafting impactful content, and collaborating within cross-functional teams, this opportunity is perfect for you.

About UsAda is an innovative AI customer service platform dedicated to revolutionizing customer interactions. Our mission is to elevate the standards of customer service, enabling enterprises to provide instant, proactive, and personalized experiences that resonate with their customers.As a leader in AI transformation, Ada combines strategic insight with cutting-edge AI agent management technology. We empower businesses to enhance their AI capabilities, allowing 83% of customer conversations to be resolved automatically, freeing up teams to focus on growth and enabling customers to prioritize what matters most to them.Founded in 2016, Ada has facilitated over 5.5 billion interactions for renowned brands such as Square, YETI, and IPSY, saving millions of hours of human effort. With over $250M in funding from top-tier investors, Ada is at the forefront of AI integration in customer service.At Ada, we believe that individual growth drives company growth. We are committed to fostering a culture of continuous improvement and progress. If you are ambitious and eager to develop, Ada might be the perfect place for you.Discover more at www.ada.cx.About YouYou possess a proven track record of effectively resolving complex issues that may involve products or infrastructure beyond Ada’s core platform.Technical Competencies:Proficient in using Postman or CURL.Experience in supporting web applications within our tech stack (Jira, Zendesk, Salesforce).Strong understanding of Application Programming Interfaces (APIs).Excellent backlog management skills, ensuring that service requests are current and nothing is overlooked.Analytical and methodical approach to troubleshooting technical challenges.Ability to transparently manage competing priorities.

Join our dynamic team at CrewBloom as a high-impact Technical Sales Representative, where you will play a crucial role in aligning ecological sustainability with corporate profitability. Your mission will be to forge and expand multi-million euro partnerships with leading global Food & Beverage (F&B) brands by promoting groundbreaking beekeeping and pollination initiatives.This position transcends traditional sales; it involves transforming 'Nature Positive' ambitions and Science-Based Targets (SBTs) into compelling business cases that resonate with executive teams, facilitating the transition of sustainability mandates into quantifiable operational returns.Key Responsibilities:Strategic Relationship Management: Identify and engage key decision-makers across the global F&B and agribusiness ecosystems, including ESG Directors, Sustainability Leads, and Farm Managers.Technical Value Proposition: Articulate the importance of pollination as a vital contributor to biodiversity, crop traceability, and carbon sequestration, while delivering high-ROI proposals that address sourcing challenges with clear, phased timelines.Pipeline & Precision Prospecting: Identify gaps in corporate ESG reporting and actionable measures. Analyze budget cycles and procurement processes to accelerate decision-making.Cross-Functional Navigation: Collaborate with various departments, including supply chain, marketing, and procurement, to gain buy-in for long-term sustainability plans.Stakeholder Education: Serve as a thought leader, converting complex ecological data into persuasive narratives that empower internal advocates to obtain budget and executive endorsement.

As Singapore's premier homegrown electronics brand, PRISM+ is dedicated to making innovative technology accessible to everyone. Established in 2017, we have rapidly become the leading provider of monitors and smart TVs in Singapore, and our influence spans across Australia, Malaysia, and the Philippines. Our mission is to disrupt traditional markets with exceptional value and cutting-edge innovation, ensuring that our customers receive the best in premium technology.Join PRISM+ on an inspiring journey where your contributions can make a lasting impact. Here, your ideas are valued, your professional growth is fostered, and together, we can shape the future of consumer technology.We are currently seeking a skilled Technical Support Product Specialist who possesses outstanding communication and diagnostic capabilities. In this role, you will be responsible for performing comprehensive product testing and evaluation, and providing technical assistance and solutions to consumers and businesses regarding technical, hardware, and system-related issues.Key Responsibilities: Conduct thorough testing of new products and software prior to launch Deliver on-site repair, service, and customer support Configure TV setups and other devices (e.g., Android and Apple devices) Independently diagnose and troubleshoot any issues that arise at customer locations Timely record and update test and service reports Manage in-house repairs and maintenance for exchanged TVs Assist with warehouse disposal activities Fulfill additional duties as assigned

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

Who is Sonar?At Sonar, we strive to eliminate code quality and security vulnerabilities before they impact production environments. We enhance developers' productivity by leveraging AI-driven tools, creating efficient workflows, and ensuring that all code—from internal teams to generative AI and external sources—is analyzed for security and maintainability. Our solutions are deeply rooted in the open-source community and support over 30 programming languages, frameworks, and infrastructure technologies.With over 7 million developers and 400,000 organizations—including prominent names like the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile—relying on our technology, we are committed to excellence.Our culture emphasizes the development of outstanding products through exceptional internal collaboration and a supportive environment. We are dedicated to our users, our community, and each other, maintaining high standards of accountability, positivity, empathy, and passion in our work.We approach our decisions with clarity and urgency, fostering a strong sense of teamwork in pursuit of our collective goals. CODE is not just an acronym for us; it embodies our operational philosophy.Join Sonar to work alongside a talented and driven team, dedicated to empowering developers to build better software, faster. We continuously improve code quality and security while minimizing developer toil, allowing them to focus on what they love most.Our dynamic culture encompasses a global workforce and hub offices located in the USA, Switzerland, the UK, Singapore, and Germany.

Join Databricks as a Senior Technical Program Manager in our Professional Services team, where you will lead critical technical projects and drive impactful solutions for our clients. In this role, you will collaborate closely with cross-functional teams to ensure the successful delivery of services that enhance our customers' data analytics capabilities.

Thoughtworks Singapore is actively seeking candidates who possess the right to work in Singapore, specifically Singapore Citizens and Permanent Residents.As a Technical Principal at Thoughtworks, you will have the opportunity to wear multiple hats. Depending on client needs, you may serve as a technical advisor to senior executives, oversee and guide solution architecture for significant technical projects, or engage directly in hands-on technical implementation with our delivery teams.Your role will also involve providing both strategic and tactical leadership on accounts, cementing your status as a trusted advisor through impactful client interactions. By fostering high-performing teams, you will drive engagement and deliver exceptional value to our clients, contributing to the expansion and success of our dynamic business. Ultimately, the health of our accounts will reflect the capabilities and efficiencies you nurture.Key ResponsibilitiesChampion the adoption of best practices, including clean and reusable code through TDD, pair programming, and design patterns, showcasing Thoughtworks' technical excellence and leadership.Provide architecture and advisory services, adjusting constraints and leading enterprise-wide technical initiatives.Drive the adoption of AI-first software delivery (AIFSD) across accounts, demonstrating a thorough understanding of AI's potential to enhance client and team outcomes.Build and maintain essential relationships with clients, acting as a trusted technical advisor and staying informed on market trends affecting them.Identify opportunities for improvement and lead systemic change within organizations.Implement and operate within an enterprise architecture framework (e.g., TOGAF) to manage governance, resilience, performance, and security.Articulate the value of our delivery in relation to client goals and initiatives.Translate complex technical decisions into clear business value, guiding teams with structured, actionable steps.Ensure high performance of Thoughtworks teams on accounts while proactively managing client risk.Cultivate...

At Fastly, we empower individuals to stay connected with the things they cherish. Our edge cloud platform allows users to craft exceptional digital experiences swiftly, securely, and reliably by processing, serving, and securing applications as close to their end-users as possible — at the edge of the Internet. The platform is built to leverage the capabilities of the modern internet, ensuring it is programmable and supports agile software development. Our esteemed clientele includes leading global brands such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Manager, Advanced Professional ServicesFastly seeks an outstanding leader with a strong customer-centric approach to oversee a team of post-sales technical specialists. Our Professional Services team delivers expert-level technical assistance to customers integrating our products into their application frameworks. This involves engaging with cutting-edge technological innovations, understanding them, and leveraging our expertise to optimize their use. Our customer interactions commence with service onboarding, configuration migration, traffic go-live, and training, continuing as we assist clients in integrating our services into their applications to maximize value from Fastly.As the Manager of Professional Services, you will provide effective leadership to ensure successful customer engagement and retention through the delivery of high-value outcomes. Key responsibilities include driving internal alignment to enhance the customer experience, measuring technical performance, assisting with customer scoping and escalations, delivering feedback and coaching for team development, and formulating operational plans to amplify team impact.

Job SummaryAs the Service Desk Manager, you will lead our Service Desk team in delivering exceptional customer service. Your role will involve overseeing incident resolution, ensuring compliance with service level agreements, and monitoring team performance to guarantee that client inquiries receive prompt attention. Job ResponsibilitiesOversee the Service Desk operations and manage staff to provide first-level technical support.Respond to support inquiries via phone and email, utilizing remote desktop tools, and, if necessary, assist users at their work locations.Serve as an escalation point for unresolved cases or escalated issues.Embrace a comprehensive customer service approach, promoting a customer-centric ethos to uphold high standards of service for all support queries, in line with service management principles.Communicate with SD managers regarding any significant issues that may impact business operations.Assume overall accountability for incident management and request fulfillment.Encourage team members to take ownership of user problems and adopt a proactive approach to user issues.Ensure all support interactions are documented in the Service Desk logging system.Delegate more complex issues to the appropriate IT Support personnel.Coordinate external technical support when issues cannot be resolved internally at the first level.Conduct Service Quality Assessments and coach team members on effective handling techniques.Provide domain-specific training to new hires.

Join our dynamic team as a Service Engineer at fuku, where you will play a crucial role in ensuring the efficiency and effectiveness of our air-conditioning systems. Your responsibilities will include:Effectively allocating manpower to meet both project and operational demands.Prioritizing, coordinating, and rescheduling tasks in response to shifting deadlines.Providing daily technical guidance and support to technicians to uphold high standards of workmanship.Supervising service teams in the installation, maintenance, and repair of air-conditioning systems.Reviewing and inspecting technicians' work to ensure quality and accuracy both before and after job completion.Executing backup support during emergencies or breakdowns outside of office hours.Participating in site surveys, tender briefings, and meetings with owners or main contractors.Collaborating with cross-departmental teams to ensure timely customer order fulfillment and seamless service operations.Monitoring team efficiency and implementing improvements to enhance performance and service quality.Providing technical advice and coordination support for service-related issues and customer breakdown cases.Ensuring compliance with company standards, procedures, as well as safety and health policies.

The Implementation Services team at Datadog is dedicated to facilitating the swift implementation and deployment of the Datadog platform for our clients. Our skilled architects guide customers through the entire process—from discovery and design to build and launch—ensuring they maximize their investment and achieve rapid value realization.At Datadog, we cherish a collaborative office culture that fosters relationships and sparks creativity. We embrace a hybrid work model, enabling our Datadogs to achieve a harmonious work-life balance that suits their needs.Key Responsibilities:Design and oversee the execution of Datadog implementations, encompassing requirement gathering, technical architecture development, and deployment support.Facilitate customer onboarding through collaborative sessions and provide assistance in overcoming obstacles.Create automation scripts and design architecture for deployment templates.Manage implementation project operations effectively.Work collaboratively with Customer Success, Technical Account Management, and Sales teams to deliver an outstanding onboarding experience.

The Service Desk Engineer is pivotal in delivering exceptional first-level IT support and on-site technical assistance, ensuring the seamless performance of the Institute’s IT systems. This position involves managing service desk operations, maintaining IT infrastructure, resolving incidents, and overseeing IT assets. The Service Desk Engineer is instrumental in upholding high standards of IT services for daily operations and special events.Fresh graduates are highly encouraged to apply!Key Responsibilities:1. Service Desk Support:Serve as the primary interface for end users to log and resolve service requests, incidents, and IT support inquiries.Diagnose hardware and software issues utilizing structured checklists, striving for first-call resolution through FAQs, knowledge bases, and established solutions.Escalate complex incidents to advanced support teams and ensure resolution in accordance with Service Level Agreements (SLAs).Maintain documentation of all incidents, resolutions, and knowledge base entries to facilitate future reference and continuous improvement.2. On-Site IT Support & Maintenance:Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals.Conduct preventive maintenance and troubleshoot hardware issues by replacing defective components or coordinating repairs.Perform system health checks, monitor servers, network devices, and wireless access points, and prepare daily reports on system status.Address basic network issues, including connectivity challenges and verifying wireless signal strength.3. Asset & Inventory Management:Ensure accurate inventory of IT and AV assets, including desktops, laptops, network devices, and peripherals.Oversee asset tagging, movements, and updates within the asset inventory system, ensuring all records remain current.Conduct regular asset audits, report discrepancies, and assist in annual inventory exercises.Monitor warranty and maintenance periods for assets and provide reminders for contract renewals at least three months prior to expiration.4. Event Support:Prepare and configure IT equipment for special events (e.g., conferences, seminars), ensuring the smooth operation of temporary networks and systems.Provide network and wireless configuration assistance for events as required.5. Incident Reporting & Performance Monitoring:Monitor and report on incident resolutions, system performance, and asset conditions.Generate reports on underperforming infrastructure, network issues, and service delivery.

We are seeking a skilled AX Technical Consultant to join our dynamic team in Singapore. The ideal candidate will possess a deep understanding of Microsoft Dynamics AX and demonstrate expertise in technical consulting, system customization, and implementation. You will work closely with clients to understand their business needs and deliver tailored solutions that enhance operational efficiency.