Implementation Lead, Hypercare

Role overview Slice helps local pizzerias thrive by offering technology and services that level the playing field with large franchises. Originally a family-run business, Slice now partners with tens of thousands of independent restaurants. The team values people who care about supporting small businesses and are committed to customer success as the company …

Cognism delivers B2B data and sales intelligence to help businesses connect with qualified decision-makers. With its headquarters in London and offices worldwide, the company supports revenue teams by providing trusted contact data and contextual insights for prospecting. The Integrations & Implementations Specialist role is based in Skopje. This position focuses on guiding customers through the onboarding and integration of Cognism’s products. Collaboration with teams across the company is essential to ensure each client’s experience is smooth and meets their business needs. Key Responsibilities Advocate for customer needs and deliver high-quality service throughout every stage of implementation. Engage with clients post-sale to understand requirements, outline steps, and set project timelines for product customization and integration. Oversee the full implementation process, from initial discovery to project completion, tracking progress and key milestones. Maintain open communication with clients, gather feedback on use cases, and share insights with the Product Team to ensure alignment with expectations. Customize Cognism’s products to address each client’s specific needs. Develop tailored implementation strategies for individual customers. Monitor progress against KPIs, focusing on deadlines and customer satisfaction. Provide regular updates to customers and internal stakeholders, clearly communicating timelines and deliverables. Identify and escalate risks or issues during implementation when necessary. Ensure all implementations meet Cognism’s quality standards and follow best practices in project management and software deployment.

About Marcus EvansMarcus Evans Curation provides a tailored hospitality experience for the world's elite clientele. We specialize in creating remarkable moments around the most exhilarating sports, cultural, and entertainment events, including Formula One, the Masters, and Wimbledon, paired with the finest hotels, luxurious private residences, and super-yachts.We are currently seeking a Lead Generation Specialist to join our dynamic team. This position offers significant opportunities for personal development and career advancement.This role is based in our Skopje office.Key Responsibilities:Identify, verify, and manage data to consistently achieve daily performance goals.Generate and qualify leads to enhance the sales funnel and improve lead quality.Prepare and present weekly and monthly reports to showcase progress and identify areas for development.Collaborate with account managers and marketing teams to produce engaging content tailored to our target audience.Respond to inquiries generated from marketing campaigns and coordinate sales calls for regional account managers.Evaluate leads to facilitate effective follow-up, aiding marketing and sales decision-making.Contribute to overarching marketing strategies aimed at strengthening the Marcus Evans brand.Enhance the impact of each event within your portfolio.Develop a comprehensive understanding of premium services to effectively meet client inquiries and requirements.Ensure timely completion of assigned tasks.

Founded by Ilir Sela, Slice is driven by the mission to empower local pizzerias, ensuring they have access to the same advantages as large franchises while maintaining their independence. From humble beginnings with family-owned pizzerias, Slice has grown to support tens of thousands of restaurants, providing them with cutting-edge technology, essential services, and the collective strength needed to thrive in a digital marketplace. As we continue to expand, we are looking for passionate individuals to join us on this exciting journey. Your Mission: As the Customer Experience Team Lead, you will play a pivotal role in enhancing our restaurant partners' operations, enabling them to concentrate on their core passion—creating and delivering outstanding food. You and your team will manage inbound and outbound communications, ensuring seamless support for both our restaurant partners and their customers. Your Responsibilities: In this leadership position, you will guide your team in efficiently handling incoming calls, processing orders, and utilizing internal systems to guarantee precise and timely order relay to our partners. Your ultimate goal will be to inspire your team to surpass performance benchmarks while delivering exceptional service to a diverse clientele. This is a unique opportunity to make a significant impact in a vibrant and fast-paced environment. Your Team: You will work closely with colleagues, senior team members, and phone associates to maintain consistent execution across the team. You will provide support during busy periods, ensuring adherence to performance standards related to quality, productivity, and minimizing errors. Important Information:This is a full-time, on-site position (40 hours/week). Each shift lasts 8 hours and occurs during evenings or nights (2nd and 3rd shifts), scheduled between 4 PM and 7 AM.

Team Lead, Account ManagerJoin Slice, a company founded by Ilir Sela, with a mission to empower local pizzerias to thrive with the same advantages as major franchises while maintaining their independence. We began with family-owned restaurants and have since grown to support tens of thousands of dining establishments through innovative technology and services tailored for the digital age. As we continue to expand, we are looking for passionate individuals to join our team and contribute to this meaningful mission.The OpportunityAs a Team Lead in Account Management, you will guide a team of Account Managers who play a vital role in utilizing the Slice platform to enhance the operations of our key shop partners. You will be instrumental in fostering the growth and success of your team, their partners, and Slice itself. The ideal candidate will possess a strong leadership background, exceptional relationship management skills, and a proven ability to address and resolve challenges efficiently.The TeamThe Account Management team is essential to our organization, nurturing relationships with key accounts and ensuring these customers receive unparalleled service. This diverse team operates across Macedonia and various locations in North America, reporting directly to the Head of Account Management.Key ResponsibilitiesLead and mentor a team of Account ManagersOversee a select portfolio of Key AccountsManage escalations, cancellations, and customer feedbackProvide timely, proactive support to shop partners that exceeds expectationsCollaborate with cross-functional teams at Slice to apply a success checklist for all Key AccountsCollect feedback and support both internal and external stakeholdersContribute to building a forward-thinking, performance-oriented culture within Account ManagementThe Winning RecipeWe are seeking ambitious, results-driven, and customer-focused leaders who are eager to inspire their teams and deliver exceptional solutions to independent pizzerias.

Veeva Systems is a trailblazer in the industry cloud space, dedicated to supporting life sciences companies in accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $2 billion in revenue last fiscal year, with significant growth opportunities on the horizon.Our core values define Veeva: We prioritize doing the right thing, ensuring customer success, fostering employee success, and maintaining speed in our operations. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we encourage flexibility in your work environment, whether from home or in the office, enabling you to excel in your preferred setting.Join us in transforming the life sciences industry, with a commitment to positively impacting our customers, employees, and communities.The RoleVeeva Link aims to create connected data applications that enhance research and improve patient outcomes. In the role of Team Lead for our Data Operations team, you will oversee a remote workforce of over 50 freelancers dedicated to rule-based web research. You will be responsible for designing business processes and driving both process and technological improvements.Your responsibilities include planning, controlling, and supporting business processes while eliminating obstacles for your team members. Your main objective will be to enhance process efficiency and minimize defects. As a first-line manager and servant leader, you will deliver operational metrics related to your processes and outcomes, all while ensuring high team engagement.To excel in this position, you should possess strong motivation to lead with a proactive, 'can do' mindset. You should be results-driven, analytical, organized, and possess excellent interpersonal skills, effectively communicating with managers, analysts, and researchers.The ideal candidate will have a keen interest in people management, a process-oriented approach, and a robust work ethic. If you meet these criteria, we encourage you to apply!

Join Gerresheimer AG as a Team Lead in Facility Management! We are seeking a dedicated and skilled leader to oversee our facility management operations in Skopje. As a Team Lead, you will play a pivotal role in ensuring the efficient functioning of our facilities, optimizing processes, and leading a team of professionals to maintain high standards of service and safety.

At Veeva Systems, we are dedicated to revolutionizing the life sciences sector by providing groundbreaking cloud solutions that expedite the delivery of therapies to patients. As a trailblazer in the SaaS industry and one of the fastest-growing companies to reach over $2 billion in revenue last year, we have an exciting growth journey ahead.Our core values - Do the Right Thing, Customer Success, Employee Success, and Speed - are the foundation of our company. In 2021, we made history by becoming a public benefit corporation (PBC), which commits us to balancing the interests of our customers, employees, society, and investors.Embracing a Work Anywhere philosophy, we empower our team to work flexibly, whether from home or in our offices, ensuring a thriving environment tailored to individual needs.Join us in our mission to transform the life sciences industry and make a meaningful impact on our clients, employees, and the wider community.The RoleWe envision Link as the premier global provider of deep data solutions for life sciences, assisting professionals in identifying the right experts for clinical trials, educational initiatives, and advisory boards. This efficient access significantly reduces the time required to bring vital drugs to market, enabling trials with the most relevant specialists and disseminating information about groundbreaking treatments to key figures in the life sciences community. More details on Veeva Link can be found on our product pages at https://www.veeva.com/products/veeva-link/.As the lead for this initiative, you will direct and cultivate a remote team of around 40 researchers, tasked with identifying data related to Key People while adhering to compliance and quality standards. You will be responsible for designing data production workflows and spearheading enhancements in processes and technology. Your leadership will ensure the team's performance in terms of efficiency and quality.

Join Gerresheimer AG as a Lead Operations for Product Lifecycle Management in Skopje, where you'll play a pivotal role in overseeing the entire product lifecycle from concept to commercialization. You will collaborate with cross-functional teams to ensure that our products meet the highest standards of quality and efficiency.