German Player Support Specialist in Gaming | Sofia, Bulgaria

Join Mercier Consultancy as a German Player Support Specialist within our vibrant gaming division based in Sofia, Bulgaria! In this pivotal role, you'll serve as the primary support hub for our German-speaking gaming community, ensuring they enjoy an exceptional gaming experience.As our Player Support Specialist, you will address player inquiries, resolve ga…

Join Mercier Consultancy as a French-Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! We are looking for enthusiastic individuals who are dedicated to delivering exceptional support to our French-speaking clients.In this pivotal role, you will be the primary point of contact for our customers, adeptly handling inquiries, resolving issues, and ensuring a positive overall experience. Your proficiency in French will play a crucial role in facilitating clear communication and building strong relationships with our clients.Key Responsibilities Assist customers in French via phone, email, and chat Provide comprehensive information and support regarding our products and services Meticulously document all customer interactions in our CRM system Work collaboratively with team members to address complex customer inquiries Guide clients in optimizing their experience with our offerings Collect and analyze customer feedback for service improvement Engage in training sessions to stay informed about product offerings and industry best practices

At Yotpo, we are pioneering a new era of trust and loyalty within the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into loyal customers and advocates. With deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that enhance conversion rates, fortify customer relationships, and foster sustainable, profitable growth.As we develop Yotpo's next-generation platform, we are also investigating how AI can facilitate smarter, more personalized eCommerce interactions. If you're passionate about harnessing AI technologies alongside contemporary engineering methodologies, this position presents a fantastic opportunity for you to make a significant impact.In this role, you will be instrumental in developing and refining our platform, which is designed to be reliable, scalable, and support various product lines. You will tackle complex challenges, including creating essential applications capable of efficiently managing large datasets and high data volumes.

At bunq, we are dedicated to providing our users with a seamless and stress-free banking experience, all while ensuring their funds are safeguarded against fraud. As a Fraud Operations Analyst, you will play a pivotal role in identifying and addressing suspicious activities, ensuring user protection at every touchpoint, and maintaining compliance with regulatory standards.Your responsibilities will encompass managing fraud cases, navigating complex situations, and devising innovative strategies to enhance our processes for a safer banking environment.Key ResponsibilitiesAct as a fraud prevention detective, employing your investigative and problem-solving skills to shield our users from fraudulent activities.Monitor potential risks by leveraging your expertise in fraud detection and prevention to stay ahead of threats.Engage with empathy and strong communication skills to deliver exceptional support in every interaction.

Role Overview Mercier Consultancy is looking for a Dutch-Speaking Payment Solutions Advisor to join the team in Sofia, Bulgaria. This role focuses on assisting Dutch-speaking clients, guiding them through payment processes, and making sure every transaction runs smoothly. What You Will Do Advise Dutch-speaking customers on payment solutions Work closely with both clients and internal teams to understand payment needs Provide recommendations tailored to each client's situation Support customer satisfaction by resolving payment-related questions and issues Work Environment The team in Sofia offers a supportive and lively atmosphere. This position provides opportunities to deepen your understanding of payment services while collaborating with colleagues who value teamwork and growth.

Role overview The Power BI Engineer at Tieto Tech Consulting will focus on creating and maintaining business intelligence solutions that help transform data into useful insights. The role plays a key part in supporting the company's analytics and reporting needs. What you will do Collaborate with teams throughout the organization to design and develop business intelligence solutions using Power BI Maintain and enhance existing dashboards and reports to ensure accuracy and relevance Deliver reliable analytics to support informed, data-driven decision-making Location This position is based in Sofia.

Sutherland is looking for a Senior Network Engineer with deep experience in Cisco technologies to join the team in Sofia, Bulgaria. This position focuses on shaping and maintaining advanced network systems that support business operations. Role overview The Senior Network Engineer will design, implement, and support complex network solutions. The role involves working on projects that require high availability and strong security standards. Collaboration with other technical teams is a key part of the work. What you will do Design and deploy advanced network architectures using Cisco platforms Maintain and optimize existing network infrastructure Troubleshoot and resolve network issues to ensure reliability Contribute to strategies that improve network performance and security Requirements Extensive experience with Cisco networking technologies Strong background in network design, implementation, and support Ability to solve complex technical problems and drive improvements

Are you a detail-oriented finance professional passionate about accounting? Join our dynamic team at Ocado Group as a General Ledger Accountant! In this role, you will play a crucial part in maintaining our financial integrity, ensuring accurate and timely financial reporting, and supporting our business operations.As a General Ledger Accountant, you will be responsible for managing the company’s general ledger activities, preparing financial statements, and conducting reconciliations. Your analytical skills will help us make informed decisions and drive operational efficiency.

ARHS Group, a prominent member of Accenture, is in search of a talented Automation Test Engineer to join our dynamic software development team in Sofia, Bulgaria. In this role, you will play a pivotal part in the development of a large-scale, high-profile platform that prioritizes performance, availability, and scalability, adeptly managing a substantial volume of documents within a distributed cloud-based environment.YOUR ROLE:As a Test Analyst, your responsibilities will include:Designing comprehensive test plans and test data for functional and integration testing in alignment with business and technical requirements.Crafting test plans for usability and performance testing based on non-functional criteria.Executing test cases, overseeing various test sessions, reporting issues, and conducting quality checks post-resolution.Analyzing, identifying, and executing regression tests to verify that code updates do not adversely impact existing features.Reviewing specifications, test scenarios, scripts, and data developed by team members.Documenting testing activities, including:Test plans and traceability matricesDaily test session reportsFinal test reports at the end of test sessionsDaily monitoring and follow-up on quality assurance metrics.As an Automation Test Engineer, your duties will encompass:Implementing functional automated tests using Selenium for front-end applications.Creating automated tests using JUnit for back-end applications.Conducting API tests using Postman for back-end services.Carrying out performance tests with Locust.Supporting application releases by monitoring automated test execution for stability.Integrating automated tests within CI/CD pipelines.Maintaining and enhancing the existing automated test suite.We believe in fostering collaboration, learning, and relationship-building among clients, colleagues, and communities, which is why our roles require in-person engagement. We strive to offer flexibility to accommodate your specific work-life needs.

Our mission is to empower individuals to create wealth.At Trading 212, we are transforming the landscape of trading and investing by developing outstanding products that our users adore.Our dynamic team is composed of highly motivated individuals who pursue excellence and cherish autonomy.With over 4.5 million clients and more than €30 billion in assets under management, our growth and trust in the market speak volumes about our success.We are in search of passionate and experienced Principal Software Engineers to drive innovation and scalability in our systems.

Join Cross Border Talents as a Norwegian Customer Support Agent in the vibrant city of Sofia, Bulgaria! We are searching for native Norwegian speakers to enhance our team's customer service excellence.About Our ClientTELUS International Europe is a frontrunner in the BPO sector across Bulgaria, boasting a workforce of nearly 50,000 professionals in 20 countries. We specialize in delivering multilingual contact center solutions, IT outsourcing, and creative customer service support for global clientele in over 50 languages. We are particularly renowned for our expertise in providing player support localization and testing services for the gaming industry.Your ResponsibilitiesAs a Customer Support Agent, you will be an integral part of a dynamic team, responsible for: Engaging with customers via phone and email to address their inquiries. Delivering precise, valid, and comprehensive responses to client requests. Assessing and identifying customer needs to ensure satisfaction. Qualifications Fluent/native proficiency in Norwegian. Proficient understanding of English (B2 level or above). Strong ability to work collaboratively in a team setting. Skills in building trust and rapport with customers. Preferred Skills Strong analytical thinking and troubleshooting abilities. Excellent communication skills. What We OfferAt TELUS International Europe, we recognize that our employees are our greatest asset. We are dedicated to attracting the most talented and driven individuals. Competitive salary significantly above the average Bulgarian wage. Accommodation in a hotel or apartment arranged by our client. Assistance in finding permanent housing after initial accommodation. Reimbursement for flight tickets. Additional perks such as meal vouchers, enhanced health coverage, and free transportation for early and late shifts. Access to on-site amenities, including a gym, yoga classes, massages, and corporate psychological support, along with initiatives for healthy living.

Join Mercier Consultancy as a Bulgarian-Speaking Solutions Consultant and elevate your consulting career in the vibrant city of Sofia, Bulgaria. We offer fully paid relocation, making this opportunity perfect for professionals eager to thrive in a dynamic European environment.In this role, you'll partner with Bulgarian-speaking clients to uncover their business challenges and provide tailored technology solutions that drive their success. Acting as a trusted advisor, you'll facilitate seamless implementations and offer ongoing support to ensure client satisfaction.Key ResponsibilitiesEngage with clients to assess their business needs and requirements.Design and present customized solutions to effectively address client challenges.Collaborate with internal teams to ensure the successful delivery of solutions.Provide training and support to clients on the implemented solutions.Document all client interactions and solution details thoroughly.Stay up-to-date with industry trends, technologies, and best practices.Foster strong client relationships to enhance satisfaction and retention.

Role overview NielsenIQ seeks a Junior Client Data Analyst based in Sofia. This entry-level role centers on analyzing and interpreting data to support client decision-making. It is well suited for recent graduates or those starting out in data analytics. What you will do Collaborate with cross-functional teams to gather and clarify data requirements Assist with preparing, cleaning, and analyzing data sets Present findings and insights to stakeholders Contribute to maintaining accuracy and relevance in all data deliverables Requirements Strong analytical skills Keen attention to detail Ability to work effectively with different teams Clear communication skills for sharing data insights

At Brandwatch, we are committed to empowering every individual to make a significant impact. Your voice is valued here, and your unique insights contribute to our collective success. As part of our global team, you'll flourish in an environment that fosters curiosity, collaboration, and innovation, while making meaningful contributions to the brands we support.Join us in redefining the future of communication and building authentic connections that matter. Whether you are tackling complex challenges or spearheading bold innovations, your growth is synonymous with our success. Together, we will create the conversations of tomorrow.Empower your impact at Brandwatch. Be seen, be understood, be you.Brandwatch is actively seeking a dedicated member for the Measure team. You will join a cross-functional and autonomous product team responsible for delivering solutions for performance monitoring and analytics across major social media platforms including Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube.As a Backend Engineer at Brandwatch, you will work with the latest Long-Term Support (LTS) versions of Java and Spring, interfacing with some of the most influential social networks globally. You will consume and store data from their APIs at scale, creating REST APIs that expose vital social media KPIs to our clients. Additionally, you will design and implement a scalable microservice architecture.

Role Overview cxg is looking for a Freelance Customer Experience Evaluator in Sofia, Bulgaria. This project-based role focuses on luxury automotive brands and their customer service standards. What You Will Do Visit assigned automotive locations in Sofia to observe and assess customer interactions Analyze service quality and overall customer experience Deliver detailed feedback and insights to help improve luxury automotive services Location Based in Sofia, Област София, Bulgaria.

Join us as a Robot Pilot at Ocado Group, where innovation meets efficiency in the world of robotics and machine learning!Note: This role focuses on interacting with our technology rather than hands-on engineering.About Us: Ocado Technology is revolutionizing the shopping experience through advanced Artificial Intelligence, Machine Learning, Robotics, Big Data, Cloud Computing, and IoT. We design cutting-edge software and hardware that power Ocado.com, along with the unique 'Ocado Smart Platform' that is being adopted by forward-thinking retailers across Europe, America, Asia, and beyond.Your Role: As a Robot Pilot, you will play a pivotal role in enhancing the intelligence and efficiency of our warehouse robots. Utilizing Virtual Reality (VR) tools, you will guide and teach robots to perform tasks that mimic human dexterity and speed. Your contributions will directly impact the development of smarter AI systems, as you collect and analyze data to refine our technology.Key Responsibilities:Utilize VR controls to instruct robots in executing complex tasks with precision.Annotate training data to enhance AI algorithms and performance.Monitor robotic efficiency and continuously seek improvements.Collaborate with engineering teams to explore and implement new automation tools.Ensure accuracy in robot guidance to uphold warehouse automation standards.Share insights and updates with team members to foster scalable advancements.Maintain high-quality data collection to support machine learning accuracy.Adapt to new technologies as our robotics capabilities evolve.Effectively manage and prioritize tasks in a dynamic technical environment.Assist in the large-scale data collection necessary for developing a robot picker.

Join Mercier Consultancy as we expand our team in Sofia, Bulgaria! We are thrilled to offer exciting opportunities for Slovenian Speaking Customer Service Representatives, complete with a relocation package designed to make your transition effortless. We seek enthusiastic individuals committed to providing outstanding customer service to our Slovenian-speaking clients.As a Customer Service Representative, you will be crucial in assisting our customers by responding to inquiries, resolving issues, and ensuring a seamless and positive experience with our services. Your efforts will greatly contribute to customer satisfaction and loyalty.ResponsibilitiesDeliver exceptional customer support in Slovenian and English across various communication channels.Effectively handle and resolve customer inquiries and concerns.Accurately document all customer interactions in our CRM system.Collaborate with internal teams to ensure timely resolution of complex customer issues.Collect and analyze customer feedback to drive service improvements.Stay updated on product offerings and changes to assist customers effectively.Participate in ongoing training to enhance your customer service skills.

Tietoevry is looking for a Senior DevOps & AI Automation Engineer to join the team in Sofia. This position focuses on improving automation and refining DevOps workflows by applying advanced AI tools and methods. Role overview Collaboration is central to this role. The engineer will work with colleagues from different disciplines to strengthen automation and drive improvements in technology operations. Emphasis is placed on integrating AI into existing DevOps processes to increase efficiency and reliability. Key responsibilities Work with cross-functional teams to identify and address automation opportunities Enhance and optimize DevOps practices using AI-driven approaches Support the adoption of new technologies that improve operational workflows Location This position is based in Sofia.

Join KIPMI Software, a pioneering company born from TINQIN, which has been at the forefront of innovative software solutions for the insurance sector for over a decade. As part of the Be Ys Group, we are venturing into the realms of digital trust and identity technologies. We invite you to be a part of our dynamic team focused on developing next-generation digital trust products.Let's build the future of technology together!Key Responsibilities:Design, build, and deploy web services and applications utilizing Docker and Kubernetes in both Azure and on-premises environments.Develop and manage CI/CD pipelines using GitLab and Azure DevOps.Implement Infrastructure as Code practices with Terraform and Ansible.Ensure high availability and performance for SQL/NoSQL databases, APIs, and front-end services.Set up monitoring and alerting systems using Prometheus, Grafana, Loki, and ELK stack.Automate operational workflows and runbooks with tools such as Rundeck, Ansible, or custom scripts.Collaborate closely with product and development teams, leading troubleshooting efforts and providing technical support.Qualifications:Bachelor's degree in Computer Science, Engineering, or a related field.Robust experience in technical roles involving engineering, development, or operations.Proficient in Kubernetes and Docker with strong hands-on experience.Experienced in Linux system administration.Familiarity with at least one scripting language (e.g., Bash, Python).Experience with CI/CD tools such as GitLab CI or Azure Pipelines.Practical knowledge of Infrastructure as Code using Terraform and Ansible.Preferred Skills:Knowledge of the Java ecosystem (Java, Spring Boot, JDBC, Maven).Experience with Azure Cloud or OpenStack environments.Familiarity with GitOps workflows and identity management.Understanding of Agile methodologies and collaboration with developers and product teams.What We Offer:Competitive salary package.A stimulating and engaging work environment.Opportunity to work with cutting-edge technologies on real projects.Collaboration with a team of skilled and friendly professionals.Continuous learning and professional development opportunities.Corporate training and tech conference participation.Annual performance reviews and evaluations.Fun team-building events.

Join Our Team at Kaizen Gaming!At Kaizen Gaming, the driving force behind Betano, we proudly stand as one of the largest GameTech companies globally, with operations in over 20 markets. Our mission is to harness cutting-edge technology to deliver exceptional entertainment experiences to our millions of satisfied customers.Our diverse workforce boasts more than 2,700 talented individuals from over 40 nationalities, spanning three continents. We are thrilled to be recognized among the Best Workplaces in Europe and certified as a Great Place to Work across all our offices. Here, every day is an opportunity for growth and innovation. Are you ready to Press Play on Your Potential?The RoleDesign, build, and maintain efficient, reusable, and reliable code.Develop interfaces between components of heterogeneous subsystems in a high-volume, transaction-oriented production environment.Ensure optimal performance, quality, and responsiveness of applications.Identify bottlenecks and bugs, devising effective solutions to complex challenges.Technology StackOur services primarily utilize C# / ASP.NET, with newer applications developed in .NET Core. The front-end employs Vue.js for new projects, while legacy systems use server-rendered (Razor) views alongside jQuery and Knockout.js. For data storage, we predominantly use MS SQL Server, supplemented by Redis and ElasticSearch when appropriate. RabbitMQ serves as our preferred message broker, and we rely on Gitlab for version control and CI, complemented by the Atlassian suite for ticketing and documentation.What You’ll BringA minimum of 1 year of development experience with C# / ASP.NET / MVC (full framework or .NET Core).A foundational understanding of web technologies, including HTTP.Experience with data access through databases and APIs.Familiarity with unit testing is an advantage.Perks of Working with Us Hybrid working model. Onboarding support from a dedicated buddy. Competitive salary and bonus structure.‍ Comprehensive private health insurance for you and your family. Monthly meal allowance. Access to a multi-sport card. Additional vacation days.⭐ A developmental 360° feedback framework. Unlimited access to Udemy and ongoing training opportunities.