Project Analyst Bilingual in German and English

Join our dynamic team at Hitachi Solutions as a Project Analyst, where your bilingual proficiency in German and English will be invaluable. In this entry-level role, you will contribute to various projects within our PMO - Delivery Excellence department. This position offers a fantastic opportunity to kickstart your career, gain hands-on experience in projec…

Join the vibrant team at Mercier Consultancy as a Romanian Player Support Specialist within our gaming department in Sofia, Bulgaria! In this vital role, you will be the primary support representative for our Romanian-speaking gaming community, dedicated to delivering outstanding assistance and creating memorable gaming experiences.As a Player Support Specialist, you will address player inquiries, troubleshoot game-related concerns, and foster a positive community atmosphere. We seek passionate gaming enthusiasts with excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver exceptional support to Romanian-speaking players through email, chat, and social media platforms.Resolve technical issues, answer gameplay queries, and handle account-related inquiries.Maintain thorough documentation of customer interactions within our support system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback and relay it to the development team for continuous product enhancement.Contribute to creating a welcoming and engaging gaming community.Stay up-to-date with the latest gaming trends and updates relevant to our offerings.

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural environments in the workplace. Our expertise lies in multilingual markets, ensuring that the candidate recruitment process is both seamless and enjoyable.Your Next Job Awaits Without Boundaries!Join us in Sofia for an exciting opportunity as an Irish Support Experience Specialist.Why the Support Experience Specialist Role is Ideal for Your Growth:Live in Sofia and immerse yourself in diverse cultural experiences.Be the face of a global brand.Accelerate your career development.Your Daily Responsibilities Will Include:Undergoing specialized training for our product/service, you will:Address customer inquiries effectively.Guide customers to maximize their use of our product/service.Ensure a high quality of service in each interaction.

About 3E 3E is dedicated to building a safer and more sustainable world. With more than 35 years in the field, the company operates across North America, Europe, and Asia. 3E delivers regulatory insights and technology to over 5,000 clients, helping them navigate chemical, product, and supply chain compliance. The team combines domain expertise with AI-driven solutions to support faster, more reliable compliance outcomes. Role Overview The Senior Customer Support Specialist joins the Customer Experience team in Sofia, Bulgaria. This position focuses on complex software and customer challenges, not routine high-volume support. The role involves collaborating with Product, Engineering, and Customer Success teams to address intricate issues, analyze data and system behavior, and drive lasting solutions. Serving as a key connection between customers and internal teams, this specialist takes ownership of issues from investigation through resolution. The work includes troubleshooting, interpreting technical information, and ensuring customers get the most value from 3E’s configurable platform. What You Will Do Handle complex customer inquiries, taking responsibility from analysis through to resolution Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve processes Troubleshoot software and system behavior, interpret data, and implement sustainable solutions Champion customer satisfaction and support workflow improvements, including the use of AI tools Balance multiple tasks and manage high-pressure situations with professionalism and empathy Contribute to a collaborative, knowledge-sharing team environment in Sofia What We Look For Technical curiosity and a willingness to explore system operations Strong communication skills, both written and verbal Ability to manage complex or challenging situations calmly and professionally Adaptability and openness to change Experience collaborating across departments to solve problems Interest in process optimization and learning new tools Team and Growth This role is part of a supportive, close-knit team based in Sofia. The position offers broad exposure to different business areas, making it a strong fit for those interested in developing skills in product development, systems, and process improvement.

Join Mercier Consultancy in collaboration with Riot Games for an exhilarating opportunity as a Greek-Speaking Player Support Specialist in Sofia, Bulgaria. Enjoy fully funded relocation as you become part of one of the most esteemed gaming companies in the world, contributing to a passionate team focused on providing outstanding player experiences.As a Player Support Specialist, you will be the primary contact for Greek-speaking users, delivering prompt and effective assistance to ensure a seamless and enjoyable gaming journey. Your enthusiasm for gaming and strong communication skills will play a vital role in nurturing a vibrant and supportive community for players.Key Responsibilities Provide exceptional support to Greek-speaking players via email, chat, and social media. Investigate and resolve technical issues, gameplay inquiries, and account-related concerns. Keep precise records of player interactions and support tickets within designated systems. Work closely with cross-departmental teams to tackle complex issues and enhance player satisfaction. Collect and relay player feedback to Riot Games' development teams to improve game quality and player engagement. Foster and maintain a positive gaming community through professional, empathetic interactions. Stay informed about new game updates, trends, and Riot Games’ offerings. Fully funded relocation assistance to Sofia, Bulgaria is provided for successful candidates.

Role Overview Coface is seeking a Telesales Support Specialist in Sofia. This position focuses on supporting the sales team and strengthening customer relationships by phone. The role plays a key part in customer acquisition and daily sales activities. What You Will Do Communicate with clients by phone to understand their needs Assist the sales team with client outreach and follow-up Support customer acquisition efforts through effective conversations Help ensure clients receive prompt and accurate information Location This role is based in Sofia.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

Mercier Consultancy is excited to partner with Riot Games to offer a remarkable opportunity for an Italian-Speaking Player Support Specialist located in Sofia, Bulgaria, with fully covered relocation expenses! Join a prestigious global gaming company and take on a pivotal role in providing exceptional support to the Italian-speaking gaming community.As an Italian-Speaking Player Support Specialist, your primary responsibility will be to deliver top-notch assistance to players, efficiently resolving their issues and ensuring a pleasurable gaming experience. Your enthusiasm for gaming, paired with your outstanding communication abilities, will be instrumental in nurturing a vibrant and engaged gaming community.Key ResponsibilitiesDeliver superior support to Italian-speaking players through diverse channels such as email, chat, and social media.Thoroughly investigate and resolve gameplay, account, and technical issues with efficiency and effectiveness.Keep accurate records of player interactions and support tickets.Work collaboratively with cross-functional teams to address complex player inquiries and boost player satisfaction.Gather player feedback and relay it to Riot Games’ development teams for ongoing game enhancement.Encourage a welcoming and positive community through professional and empathetic engagement.Stay informed about the latest updates, features, and trends in Riot Games.Successful candidates will benefit from extensive relocation assistance to Sofia, Bulgaria.

Mercier Consultancy is hiring a Danish-speaking Customer Support Agent for its fintech operations. This role is based in Sofia, Bulgaria, with a relocation package provided to help new team members settle in smoothly. Role Overview Support Danish-speaking customers as they navigate fintech products and services. The position centers on troubleshooting issues, answering questions, and ensuring each interaction leaves clients feeling supported and confident in their financial tools. The work directly impacts customer satisfaction and the reputation of Mercier Consultancy in the financial services sector. Main Responsibilities Provide support to Danish-speaking customers through phone, email, and chat channels Respond to questions about fintech products and services Identify, investigate, and resolve technical problems, or escalate complex cases when needed Document all customer interactions accurately in the support system Work with internal teams to resolve issues promptly Keep up to date with developments in fintech to better assist customers Maintain a customer-focused approach in every conversation Relocation Support A comprehensive relocation package is available for those moving to Sofia for this position.

Join our dynamic team as a French Travel Support Advisor! Our client, a leading player in the Business Process Outsourcing (BPO) industry, boasts a workforce of over 3,500 talented individuals. With a strong emphasis on a vibrant company culture and employee well-being, they provide exceptional opportunities for professional growth in an innovative international environment.As a French Travel Support Advisor, you will engage daily with customers, addressing their inquiries and providing precise information. Your positive attitude and supportive nature will contribute significantly to our team's success.

Mercier Consultancy proudly partners with Riot Games to present an enticing opportunity for a Spanish-Speaking Player Support Specialist located in Sofia, Bulgaria, complete with full relocation assistance! Immerse yourself in a globally renowned gaming company dedicated to enhancing player experiences across the globe.As a Spanish-Speaking Player Support Specialist, you will play a pivotal role in delivering top-notch support to Spanish-speaking gamers, swiftly and professionally addressing their inquiries and concerns. Your enthusiasm for gaming and exceptional communication talents will be crucial in nurturing a vibrant and supportive player community.Key ResponsibilitiesProvide outstanding support to Spanish-speaking players across multiple channels including email, chat, and social media.Diagnose and resolve technical, gameplay, and account-related issues efficiently and accurately.Document and maintain precise records of all player interactions and support cases.Work collaboratively with cross-functional teams to tackle complex player issues and enhance overall player satisfaction.Collect and communicate player feedback to Riot Games’ development teams for ongoing product enhancement.Promote a positive, inclusive, and supportive gaming community through professional and empathetic communication.Stay informed about the latest Riot Games products, updates, and trends in the gaming industry.Successful candidates will benefit from full relocation support to Sofia, Bulgaria.

Join a dynamic team at the forefront of the Business Process Outsourcing (BPO) sector in Bulgaria! With over 3,500 dedicated professionals in Sofia and Plovdiv, our client stands as the largest employer in the industry nationwide and commands a strong global presence. They take pride in fostering a vibrant company culture where their employees are the heart of the organization, benefiting from exceptional professional growth opportunities in an innovative and energetic environment.As a First Level Technical Support Agent for Italian speakers, you will be part of an enthusiastic team dedicated to:Providing exceptional client serviceEnsuring outstanding customer experience and satisfactionIdentifying and addressing user needsAssisting with inquiries, product support, and troubleshooting via phone, email, and chat

Join Mercier Consultancy in partnership with Riot Games for an exciting opportunity as a Czech-Speaking Player Support Specialist. This role is located in Sofia, Bulgaria, offering fully paid relocation! Be part of a renowned global gaming company and play a pivotal role in providing exceptional support for Czech-speaking gamers around the globe.As a Player Support Specialist, you will act as an essential point of contact for the Czech gaming community, delivering prompt assistance and ensuring a smooth gaming experience. Your passion for gaming and excellent communication skills will be vital in creating a positive environment for players.Key ResponsibilitiesDeliver top-notch support to Czech-speaking players through various channels including email, chat, and social mediaEfficiently diagnose and resolve account, gameplay, and technical issuesMaintain comprehensive records of player interactions and support inquiriesCollaborate closely with cross-functional teams to tackle complex challenges and enhance player satisfactionGather and relay player feedback to Riot Games development teams for ongoing improvementsEncourage a supportive community through professional engagement with playersStay updated on the latest game features and Riot Games productsSuccessful applicants will benefit from full relocation assistance to Sofia, Bulgaria.

Sutherland is on the lookout for an insightful and results-driven Technical Project Manager to spearhead client launches. Join our dedicated team of professionals, where your expertise in infrastructure project management and client onboarding will be pivotal to our success.Key Responsibilities:Lead multiple project activities for onboarding major clients and transitioning existing clients to new products and services.Demonstrate strong organizational, facilitation, and leadership skills to meet both client and Sutherland standards.Manage procurement processes and utilize tools such as Ariba.Employ project management software and collaboration tools like Smartsheet, SharePoint, and Webex.Bring expertise in Networking (VPN, Connectivity, Access Control), IVR, Telecom, and associated technologies.Desired Skills:Experience in BPO infrastructure and technology operations is highly preferred.In-depth knowledge of Genesys Platforms or similar technologies is essential.Experience with Coral Active or equivalent universal agent desktop solutions, and familiarity with WebRTC is advantageous.Proficient in deploying Cisco UCCE (Unified Contact Center Enterprise) and its components.Knowledge of OCI, Azure, Google Cloud, GKE, or related technologies is a plus.Project Management Duties:Ensure effective communication throughout all project phases.Manage IT, Telecom, and Development teams to fulfill voice, omnichannel, and data requirements.Identify, assess, and mitigate project risks while addressing issues as they arise.Document and fulfill specific requirements for new product launches and manage significant change requests.Create operational contingency plans for programs and assist the business development team in expanding accounts.Maintain a zero-client escalation rate by establishing regular meeting cadences and collaboration efforts.Prepare and present relevant project documentation and presentations.

Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.

Join our dynamic team at Sutherland as a Bilingual Customer Support Specialist! In this remote role, you will utilize your fluency in Turkish and English to provide exceptional service to our valued customers. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive experience.We are looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about helping others. If you have excellent communication skills and a keen problem-solving ability, we want to hear from you!

About Baringa Partners Baringa Partners is a global consulting firm working with leaders to drive meaningful change and deliver measurable value. With more than 2,000 professionals across the UK, Europe, North America, Asia, and Australia, the team combines broad international perspective with local expertise. The firm serves a range of sectors, including energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecoms. Areas of focus include strategy, transformation, and operational improvement, supported by technology, data, and digital solutions. Baringa is known for a collaborative culture and teams that genuinely care about client outcomes. The firm helps clients transform energy markets, update financial systems, expand digital and telecom networks, enable digital services in government, and support growth in consumer sectors. Baringa has been recognized as a Great Place to Work, featured in the Financial Times UK Leading Management Consultants rankings in 22 categories, and listed by Forbes for four years running as one of the World’s Best Management Consulting Firms. Role Overview: Personal Assistant, Sofia The Business Services team at Baringa Partners supports the Partnership and their extended teams. As a Personal Assistant based in Sofia, Bulgaria, this role joins a group known for professionalism, reliability, and a positive approach to problem-solving. PAs at Baringa are organized, skilled at managing multiple tasks, and help foster an inclusive, enjoyable workplace. This position offers the chance to contribute new ideas and support the Partner team in delivering high-quality service. The role is well suited to someone who values collaboration, brings a proactive mindset, and takes pride in supporting others’ success.

Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.

Join Mercier Consultancy as a Spanish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this pivotal role, you will serve as the primary support contact for our vibrant Spanish-speaking gaming community, delivering exceptional assistance and ensuring an unparalleled gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a friendly and positive environment for all players. We are seeking enthusiastic individuals with outstanding communication skills and a strong commitment to customer service.Key ResponsibilitiesDeliver top-notch support to Spanish-speaking players via email, chat, and social mediaResolve technical issues, gameplay questions, and account-related inquiriesDocument player interactions and support requests accurately in our databaseCollaborate with internal teams to effectively address complex player concernsGather and communicate player feedback to the development team for ongoing product enhancementsCreate a welcoming and engaging community experienceStay up-to-date with the latest gaming trends and developments relevant to our products

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.