About the job
YOUR ROLE
As a Sales Consultant, you will play a vital role in delivering an exceptional customer experience. By welcoming our customers, you will assist them in making selections while introducing them to our latest products and collections. By adhering to our values, you will contribute not only to your success but also to the company's growth.
You will:
- Share your fashion knowledge to help our customers choose the best options for themselves.
- Collaborate with your team to ensure outstanding customer service, including actively promoting our loyalty program.
- Keep the floor and stock areas well-stocked and organized.
- Assist with store opening and closing procedures.
- Represent yourself and the company in a positive and professional manner.
WHOM YOU WILL WORK WITH
Our stores are the heart of the company – the place where customers engage with our brand firsthand. As part of a dynamic team in-store, every role contributes – whether as a Sales Consultant, Department Manager, Store Manager, Visual Merchandiser, or Head Cashier – to creating an inspiring and welcoming environment. You will have the opportunity to collaborate with colleagues from different stores, exchanging experiences and achieving successes together. Working with your team, you will play a crucial role in helping customers feel confident and free to express themselves through the latest fashion trends and classic styles. By building meaningful connections with customers in our stores, we create accessible and sustainable fashion for all.
WHO YOU ARE
We are looking for someone with…
- Experience in customer service within the retail sector will be an advantage.
- A passion for interacting with customers and an interest in fashion – we will teach you everything else!
And someone who is…
- Successful in a dynamic environment, with strong communication skills.
- Communicative, creative, and curious.
- Adaptable and results-oriented.
ABOUT US
H&M Group is an international group of established fashion brands and initiatives. Our aim is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We strive to make fashion accessible to everyone, placing our customers at the center of every decision we make.
Our team consists of thousands of dedicated and talented professionals united by a common culture and values. Together, we harness our strengths, differences, and knowledge to build the future of fashion.
