French-Speaking Customer Service Representative for Real Estate Platform - Remote in Greece

Join Mercier Consultancy and embark on an enriching journey as a French-Speaking Customer Service Representative for our esteemed Client's Real Estate Platform based in Greece. This pivotal position requires you to deliver exceptional assistance to our French-speaking clientele, guiding them through their inquiries and helping them discover their perfect pro…

Join the vibrant team at Mercier Consultancy as a French Speaking Email Support Specialist! In this essential role, you will provide exceptional email support to our French-speaking clients, ensuring their inquiries are addressed with the utmost professionalism and care. Your fluency in French will be invaluable in enhancing our customers' experience.As a key member of our support team, you will handle client emails, troubleshoot issues, and offer guidance on our services. Your ability to communicate effectively will greatly contribute to our clients' satisfaction.Key Responsibilities Respond to client inquiries and support requests via email in French Quickly troubleshoot and resolve client issues to maintain high satisfaction levels Document all client interactions accurately in our CRM system Provide detailed product information and assistance as needed Collaborate with cross-functional teams to escalate and resolve complex issues Collect and analyze client feedback to improve support processes Uphold a positive and professional representation of Mercier Consultancy in all communications

Join the dynamic team at Mercier Consultancy as a German Speaking Client Support Specialist! In this pivotal position, you will be the primary support contact for our German-speaking clientele, expertly addressing their inquiries and delivering outstanding service. Your proficiency in German will be essential in building robust client relationships and enriching their experience with our offerings.As a Client Support Specialist, you will tackle client concerns, provide comprehensive product information, and ensure effective communication. We seek individuals who are enthusiastic about customer service and excel in a collaborative environment that prioritizes teamwork and excellence.Responsibilities Assist German-speaking clients through various communication channels, including phone, email, and chat. Address client inquiries and resolve product and service-related issues efficiently. Document client interactions accurately in our CRM system. Collaborate with cross-functional teams to resolve complex client challenges. Educate clients on the optimal use of our products to help them achieve their objectives. Collect and relay client feedback to drive enhancements in service delivery. Maintain a positive and professional image of Mercier Consultancy in all client interactions.

Join Mercier Consultancy as a German Speaking Customer Service Representative with our esteemed client, a leading Mortgage Provider in Greece. In this pivotal role, you will offer vital support to our German-speaking clientele, addressing their inquiries about mortgage products, applications, and services.Your fluency in German will be crucial in providing exemplary assistance, guiding clients through the mortgage application process, resolving concerns, and sharing information about various mortgage options. Your contribution will be key in helping clients realize their home financing aspirations while ensuring a high level of customer satisfaction.ResponsibilitiesDeliver outstanding customer service in German via phone, email, and chat regarding mortgage-related inquiries.Assist clients throughout the mortgage application process, including documentation and eligibility questions.Promptly and professionally resolve customer issues and inquiries.Keep detailed records and document interactions in our CRM system.Work collaboratively with internal teams to ensure seamless processing of mortgage applications.Collect client feedback to enhance service offerings and improve the customer experience.Stay updated on mortgage products, industry regulations, and market trends.

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative for a leading automotive company based in Greece. This essential entry-level position involves providing exceptional support to our Italian-speaking clientele, addressing inquiries related to automotive products and services.Your proficiency in Italian will be crucial as you interact with customers concerning vehicle specifications, service appointments, and product features, ensuring they receive timely and accurate information. By delivering exemplary customer service, you will contribute to enhancing the overall customer experience within the automotive sector.Key ResponsibilitiesProvide high-quality customer service in Italian via phone, email, and chat for automotive inquiries.Assist customers with their inquiries regarding vehicle models, specifications, and availability.Manage service appointment scheduling and perform customer follow-ups.Professionally resolve customer complaints and issues in an efficient manner.Accurately document all customer interactions in our CRM system.Collaborate with the automotive team to ensure accurate and timely information is provided.Stay informed about automotive trends and product knowledge to serve clients effectively.

At Mercier Consultancy, we are committed to enhancing the accessibility of government services for our community. We are currently looking for a passionate Italian Speaking Customer Service Representative to assist our client's Government Services Platform. In this pivotal position, you will deliver outstanding support to Italian-speaking citizens seeking information and assistance regarding various government services.Your proficiency in Italian will be instrumental as you guide customers through the platform, providing precise information on services, application processes, and eligibility requirements to ensure a seamless user experience. Your efforts will play a key role in fostering understanding and accessibility of government resources.Key Responsibilities Deliver high-quality customer support in Italian via phone, email, and chat for government service inquiries Assist clients with questions regarding applications, eligibility, and available services Professionally resolve customer issues and concerns Accurately document all customer interactions in our CRM system Work collaboratively with internal teams to ensure the accurate dissemination of information and services Collect customer feedback to inform service improvements Stay updated on government services and processes to provide relevant guidance and information

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative for our esteemed client's Real Estate Platform. In this essential Junior role, you will provide outstanding support to our Italian-speaking clientele, assisting them with property inquiries related to buying, selling, and renting real estate.Your proficiency in Italian will empower you to effectively communicate with clients, guiding them through the nuances of the real estate process and offering critical insights about available properties and services. Your contributions will be pivotal in enhancing customer satisfaction and ensuring seamless transactions on our platform.Key Responsibilities Provide exceptional customer service in Italian via phone, email, and chat concerning real estate inquiries. Guide customers in property searches, booking viewings, and navigating the buying or renting process. Efficiently resolve customer concerns and complaints with professionalism. Document customer interactions and maintain precise records in our CRM system. Collaborate with real estate agents and internal teams to ensure prompt responses and effective resolution of inquiries. Collect customer feedback to enhance service offerings and platform usability. Stay updated on real estate market trends and property listings.

Join Mercier Consultancy as a Portuguese-Speaking Customer Care Agent and become part of an enthusiastic team dedicated to delivering exceptional services! In this essential position, you will support our Portuguese-speaking clientele, addressing their inquiries with professionalism and efficiency.Your primary function will involve assisting customers with queries regarding our products and services. Your dedication to effective communication and a commitment to excellence will significantly contribute to enhancing client satisfaction and loyalty.Key ResponsibilitiesEngage with Portuguese-speaking clients via phone, email, and chat to resolve their inquiries.Provide assistance with product-related questions and troubleshoot service issues.Maintain detailed and accurate records of customer interactions within our CRM system.Work collaboratively with various teams to ensure prompt resolution of customer concerns.Guide customers on best practices for utilizing our services.Collect and communicate client feedback to enhance service quality.Participate in ongoing training to improve your skills and knowledge.

Join Mercier Consultancy as a Spanish Speaking Client Relations Specialist and be a vital part of our team! In this pivotal role, you will cultivate and manage relationships with our valued Spanish-speaking clients, ensuring their needs are met with the highest standards of professionalism. Your proficiency in Spanish will play a crucial role in boosting client satisfaction and loyalty.As a Client Relations Specialist, you will engage directly with clients to provide insights, troubleshoot issues, and facilitate a smooth client experience. We are looking for an enthusiastic, proactive individual who is dedicated to client service and eager to help us deliver exceptional support.ResponsibilitiesAct as the primary liaison for Spanish-speaking clients, addressing inquiries and concerns via phone, email, and chatDevelop and sustain robust client relationships, understanding their unique needs and preferencesSupport the onboarding process for new clients, ensuring they receive comprehensive training and assistanceMaintain accurate records of client interactions and updates within our CRM systemCollaborate with internal teams to tackle client challenges and improve service deliveryGather client feedback to inform enhancements and ensure satisfactionProactively promote our services and solutions to meet client needs

Join Mercier Consultancy as a dynamic Spanish Speaking Fashion Customer Support Specialist! This role offers an exciting opportunity to deliver outstanding support to our Spanish-speaking clientele in the fashion industry. Your expertise and enthusiasm will ensure that our clients' inquiries are addressed with the highest level of service.In this position, you will be the first point of contact for customers seeking information about our fashion products, order statuses, and styling advice. Your love for fashion, coupled with your dedication to customer service, will help create unforgettable experiences for our clients.Key ResponsibilitiesCommunicate effectively with Spanish-speaking customers via phone, email, and chat to resolve their fashion-related inquiries.Provide comprehensive details about products, collections, and current promotions.Assist customers with order management, including processing returns and exchanges.Ensure accurate documentation of customer interactions within our CRM system.Work closely with the fashion team to guarantee customers receive the latest information about our offerings.Promote customer engagement by offering personalized styling advice and tailored product recommendations.Gather customer feedback and insights to enhance service quality and product selection.

Join Mercier Consultancy as a Swedish Player Support Specialist in our thriving gaming department based in Sofia, Bulgaria! In this exciting role, you will be the main support contact for our Swedish-speaking gaming community, ensuring they receive exceptional assistance and an unparalleled gaming experience.As a Player Support Specialist, your responsibilities will include handling player inquiries, troubleshooting game-related challenges, and fostering a welcoming and supportive atmosphere. We are seeking individuals who are not only enthusiastic about gaming but also possess excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver outstanding support to Swedish-speaking players via email, chat, and social media.Resolve technical problems, gameplay inquiries, and account-related questions.Accurately document all player interactions and support requests in our database.Collaborate with other teams to address complex player issues efficiently.Collect and communicate player feedback to the development team for ongoing product enhancement.Contribute to a positive community for players through exceptional support.Stay up-to-date with the latest gaming trends and developments relevant to our offerings.

Join Mercier Consultancy in an exciting role as a Hungarian Customer Service Representative for our Client's Online Education Platform based in Bulgaria. In this pivotal position, you will deliver exceptional support to our Hungarian-speaking clientele, guiding them through our online educational resources and tools.Your proficiency in Hungarian will be crucial as you assist customers with inquiries about course details, technical assistance, and account management, ensuring they enjoy a seamless learning experience. You will play a key role in our mission to make education accessible and empowering for all learners.Key Responsibilities Provide exemplary customer support in Hungarian via phone, email, and chat regarding our online education platform Assist users with registration, course selection, and navigation of learning systems Troubleshoot technical issues and supply effective solutions to enhance user experiences Accurately document all customer interactions within our CRM system Work collaboratively with internal teams to address complex inquiries and feedback Gather customer insights to contribute to the improvement of our educational offerings and platform usability Stay informed about educational trends and technological advancements in online learning

Join Mercier Consultancy as a Croatian Speaking Customer Service Representative for our esteemed client, a premier Digital Travel Company located in Greece. In this dynamic role, you will provide top-notch assistance to Croatian-speaking clientele navigating travel inquiries and bookings.Your proficiency in Croatian will be pivotal in guiding clients through our online travel services, addressing their queries, and ensuring a seamless customer experience. By delivering exceptional service, you will play a vital role in cultivating customer loyalty and the company's overall success.Key ResponsibilitiesProvide outstanding customer service in Croatian via phone, email, and chat regarding travel inquiries and bookings.Assist customers with trip planning, reservations, cancellations, and modifications.Respond to inquiries related to travel policies, itineraries, and payment options.Effectively resolve customer complaints and issues while upholding a professional demeanor.Document customer interactions accurately in our CRM system.Collaborate with internal teams to ensure timely resolutions and high-quality service delivery.Stay updated on travel trends and relevant updates to our services.

Join Mercier Consultancy as a Czech Speaking Content Moderator for a leading social media platform based in Greece! This critical position will empower you to ensure that our clients' social media channels remain safe and engaging while adhering to community standards. Your proficiency in Czech will enable you to effectively oversee user-generated content and cultivate positive user interactions.As a Content Moderator, your key duties will include reviewing content submissions, moderating user interactions, and ensuring adherence to established community guidelines. With your meticulous attention to detail and analytical mindset, you will identify inappropriate content and contribute to fostering a constructive online environment. Become a vital part of our team and help elevate our clients' social media presence!

Mercier Consultancy is hiring a Dutch-Speaking Customer Service Representative for its Client's Consumer Services Department. This hybrid role is primarily based in Sofia, Bulgaria, though the job post appears in The Hague, South Holland, Netherlands. The position suits those fluent in Dutch who want to help customers and build positive experiences. What You Will Do Handle customer questions and requests in Dutch by phone, email, and chat. Support customers with topics like billing, account management, and product details. Resolve complaints and troubleshoot issues with professionalism. Document all customer interactions and transactions accurately in the CRM system. Work closely with internal teams to address and resolve customer concerns quickly. Keep current on company products, policies, and industry updates to provide informed support. What We Look For Fluency in Dutch. Strong communication skills across phone, email, and chat. Attention to detail when recording customer interactions. Ability to collaborate with colleagues and maintain a high standard of service.

As the landscape of payment processing continues to evolve, businesses seek dedicated and strategic partners to drive their growth.WE ARE NUVEI. We are a forward-thinking Canadian fintech company that empowers clients globally through innovative technology. Our modular, flexible, and scalable solutions enable leading businesses to accept cutting-edge payments, provide comprehensive payout options, and leverage services in card issuing, banking, risk, and fraud management. With operations in over 200 markets, local acquiring in 47 regions, and support for 150 currencies along with 586 alternative payment methods, Nuvei equips clients with the technology and insights necessary for success on both local and global stages through a single integration.At Nuvei, we embody our core values, thriving on the challenge of solving complex problems. Our commitment to continuous product improvement and exceptional customer service drives our search for outstanding talent to join our journey!The Role:The Implementation Engineer for API Products will play a pivotal role within the Technical Operations team, enhancing our daily operations. This position demands a comprehensive understanding of Nuvei's integration services and environment, as well as a deep expertise in our API products.The primary focus of the role is to develop and implement advanced technical solutions that facilitate product delivery and support the launch of new offerings. This involves conducting product validation and obtaining approvals to ensure an exceptional client experience throughout the integration process.Responsibilities:Gain extensive knowledge of all Nuvei API and integration products, including their functionality, features, and technical specifications, enabling the identification of deficiencies and fostering the development of new processes and enhancements to improve the client onboarding experience for both clients and Nuvei agents.Encourage innovation by not only maintaining existing systems but also promoting the adoption of new ideas, technologies, and best practices that bolster Nuvei’s competitive edge in the marketplace.In addition to supporting product delivery and new rollouts, the Implementation Engineer will conduct product sign-offs in the sandbox environment, assisting technical implementation and integration teams by providing critical support and insights to ensure effective operations.Deliver training sessions to empower support and customer-facing technical teams, enhancing their ability to serve clients. Contribute to the adoption of new technologies, tools, processes, and procedures aimed at continuously improving service quality.

WHO WE ARE:From our humble beginnings as a startup, we have transformed into a global fintech powerhouse, boasting a workforce of over 3,000 individuals from 80 diverse nationalities across 22 offices worldwide. Our rapid growth and diversification are unmatched.At SumUp, we empower businesses to receive payments effortlessly, manage orders swiftly, sell online seamlessly, and optimize their financial operations. Our mission is to equip businesses with the necessary tools to enhance both their operations and customer experiences.THE TEAM:Our advanced payments processing platform, which encompasses a variety of sub-platforms, has been the backbone of SumUp's global operations for more than a decade. A vital part of this platform is our Payouts team, dedicated to ensuring that our millions of merchants receive their payments reliably. This entire ecosystem is developed in Sofia by the Payments Tribe, consisting of several autonomous, cross-functional squads, each responsible for their segment of the platform from start to finish.We are currently in an exhilarating phase of scaling up and enhancing our existing products, while also innovating new solutions. Your contributions will be pivotal in refining and co-creating our existing and new microservices architecture, addressing complex scaling and development challenges where scalability and high availability are paramount.Join a team that prioritizes strong engineering principles and impactful solutions. You will play a significant role in the design and development of our new Java-based payout platform, utilizing cutting-edge technology to influence our product directly.OUR TECH STACK:Java (minimal setup, Spring Boot), Kafka Streams, PostgreSQL/RDBMS, RestEasy, VueJS.

Role Overview Ocado Group is hiring a Senior Finance Accountant for its Sofia, Bulgaria office. This position focuses on international accounting and reporting. The role ensures financial data stays accurate and compliant with global regulations. What You Will Do Oversee accounting processes across multiple international jurisdictions Ensure compliance with relevant financial regulations and standards Enhance and refine financial processes for efficiency and accuracy Deliver analysis to support strategic business decisions Collaborate with teams across functions and regions Who We’re Looking For Detail-oriented finance professionals with experience in international accounting Comfort working with complex data and regulatory requirements Strong communication skills for cross-team collaboration

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations by providing not only business accounts and banking services but also a comprehensive suite of user-friendly administrative solutions, ranging from invoicing to accounting.With a transformative approach to the small business banking sector, Tide boasts over 1.8 million members globally, including thriving markets in the UK, India, Germany, and France.Our solutions, engineered with cutting-edge technology, are tailored to meet the needs of SMEs. By ensuring quick onboarding, low fees, and innovative features, we are dedicated to making data-driven decisions that align with our mission: helping SMEs save time and money, enabling them to focus on their passions.Tide facts:Available for SMEs in the UK, India, Germany, and France.Over 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.More than $300 million raised in funding.A diverse workforce of over 2,500 Tideans worldwide.Headquarters in Central London, with member support and technology centers in Sofia, Bulgaria, as well as additional technology hubs in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:The CRM Acquisition team at Tide is instrumental in driving customer growth through strategic campaigns, data-driven methodologies, and personalized communication. Our diverse workforce collaborates across various countries and cultures.WHAT WE ARE LOOKING FOR:We seek a detail-oriented, curious, and commercially-focused Senior CRM Manager ready to make a significant impact in our rapidly expanding markets. This individual will be pivotal in crafting targeted communications across digital platforms to attract, convert, and onboard new users, harnessing data and automation to enhance performance. Proficiency in English, both spoken and written, is essential.As a Senior CRM Manager, you will be:Collaborating within a multinational team of enthusiastic CRM professionals, product marketers, and product managers who are committed to innovation, ownership, and delivering results, all while focusing on helping our members save time and money.Taking ownership of the applicant's journey and overseeing the campaign strategy and planning process, delivering a top-tier automation and personalization program.

Role overview Brandwatch is looking for a Staff Software Engineer focused on Developer Experience (DevX). This position centers on strengthening the tools and workflows that help our engineering teams build and ship reliable products. The work directly supports a smoother, more effective developer environment across the company. Location This is a remote role based in Hungary or in Sofia, Bulgaria.