Project Manager & Data Specialist - Customer Support

Wise seeks a Project Manager & Data Specialist to support the Customer Support team in Tallinn. This hybrid role combines project leadership with data analysis, aiming to enhance customer experiences and optimize internal processes. Key responsibilities Lead and coordinate projects across the Customer Support function Analyze data to uncover trends and highl…

Bolt Technology OÜ is seeking a Senior Product Manager for the Support Experience team in Tallinn, Estonia. This position focuses on shaping and executing the product strategy for how users interact with support across Bolt’s services. Role overview This role manages the full lifecycle of the user support journey, from initial help searches to issue resolution. The Senior Product Manager will guide the development and improvement of support channels, including live chat, self-service tools, and intake flows. The work covers a high-traffic product surface that sees millions of user interactions each month. What you will do Define and implement the product roadmap for support experiences across Bolt’s platforms Oversee how users find help, describe their issues, and interact with support channels Focus on improving live chat, self-service options, and the intake process Drive operational efficiency and quality in support interactions Impact Your work will directly influence millions of users in various markets and sectors, addressing key product challenges and enhancing the overall support experience at Bolt.

Join our dynamic team as an AI Data Specialist focusing on Estonian language content! We are seeking dedicated individuals to enhance the quality and effectiveness of AI-generated content in Estonian. This freelance role offers you the flexibility to work from home on a part-time basis, contributing 10+ hours weekly. If you're passionate about AI and its applications, we want to hear from you! Your responsibilities will include data collection, evaluation, annotation, and object tagging across various content formats, including audio, video, and images. Start your journey with us immediately and be part of shaping the future of AI!

Genius Sports is revolutionizing the sports experience for fans around the globe by integrating cutting-edge technology with the most reliable live data. Our goal is to deliver an immersive, interactive, and personalized sports experience. Discover more at geniussports.com.THE ROLE:Become a key member of the Genius team, assisting sportsbooks in enhancing their services with real-time data, expert insights, and fan-centric experiences that foster global engagement.WHAT YOU'LL DO:Deliver exceptional customer support to our esteemed clients.Efficiently resolve and prioritize incoming requests.Collaborate with internal teams to enhance service delivery.Develop and maintain a comprehensive knowledge base.WHAT YOU'LL BRING:Outstanding communication skills in both written and verbal English.Adept problem-solving abilities and confidence with various tech platforms.Capacity to multitask and efficiently prioritize tasks while working independently under pressure.Previous experience in customer support is advantageous.We foster an 'office-first' culture that encourages collaboration, connection, and continuous learning. Our hybrid working models are tailored to your role and location.Along with a competitive salary and diverse benefits, we are dedicated to supporting employee wellbeing and facilitating skill development and career advancement. Learn more about the rewarding life at Genius at Reward | Genius Sports.One team, being brave, driving change We aim to cultivate an inclusive workplace where everyone belongs and can make a meaningful impact. Explore our values and culture further at Genius Sports.

Role Overview Wise is looking for a Customer Support Area Lead in Tallinn. This role focuses on guiding a team that delivers high-quality support to Wise customers. The Area Lead helps shape the customer experience by making sure users get prompt and effective help.

Are you a passionate and dynamic individual fluent in both Finnish and English? Join our customer support team at Strikingly Inc. in beautiful Tallinn and make a difference!As a Bilingual Customer Support Representative, you will be the first point of contact for our Finnish-speaking users. Your primary responsibilities will include addressing customer inquiries, providing solutions, and ensuring an exceptional user experience. If you thrive in a fast-paced environment and enjoy helping others, this role is perfect for you!

Bolt is looking for a Customer Support Operations Team Lead based in Tallinn, Estonia. This position centers on guiding the in-house support team and making sure live shifts run smoothly. The role also involves keeping a close eye on the performance of outsourced partner operations. Role overview The Team Lead will oversee daily support activities, focusing on team performance and engagement. During live shifts, quick decisions and steady leadership are essential to maintain high service standards. The position also includes responsibility for monitoring and coordinating with outsourced partners to ensure consistent support quality. What you will do Lead and support the in-house customer support team during scheduled shifts Monitor team performance and provide guidance as needed Promote team engagement and a positive work environment Supervise the execution of live support operations Oversee and coordinate with outsourced partner operations

At Genius Sports, we merge state-of-the-art technology with the finest live sports data to create unparalleled experiences for fans around the globe, transforming the way they engage with their favorite sports. Discover more at geniussports.com.ROLE OVERVIEW:We are seeking a dedicated Sports Customer Support Analyst to join Genius Sports, where you will contribute to enhancing the performance of sports leagues and teams through innovative technology, analytics, and visual insights.In this pivotal role, you will ensure a seamless customer experience by managing incoming support requests, assisting clients via Zendesk, and collaborating with internal teams to address issues and onboard new users. You will also monitor live match data and provide troubleshooting assistance in a dynamic environment.KEY RESPONSIBILITIES:Deliver exceptional customer support through Zendesk.Effectively prioritize and manage incoming requests.Work closely with internal teams to escalate issues and facilitate client onboarding.Monitor match data and provide technical troubleshooting support.Participate in shift work (morning and afternoon, hybrid model).QUALIFICATIONS:Fluent in English with excellent written and verbal communication skills.Strong problem-solving skills and the ability to multitask effectively.Proactive, detail-oriented, and capable of thriving under pressure.Comfortable with computer systems and tools.Previous customer support experience is advantageous.We foster an ‘office-first’ culture that encourages collaboration, connection, and learning. Our hybrid working models vary based on your role and location.In addition to a competitive salary and benefits package, we are committed to supporting employee wellbeing and facilitating professional development.

Playtech is looking for an Infrastructure Core Project Manager to join the Core Professional Services team in either Tartu or Tallinn. This full-time position involves leading projects that support the company’s core infrastructure and services. Role overview The Infrastructure Core Project Manager oversees the planning, execution, and delivery of key projects. The role requires coordinating teams and resources to meet project goals, while making sure each project aligns with Playtech’s broader strategic objectives. Attention to quality and timely delivery is essential. What you will do Manage end-to-end project lifecycles, from initial planning through to completion Track progress and resolve issues to keep projects on schedule Work closely with stakeholders to ensure project goals match business needs Deliver results that support Playtech’s operational priorities Location This position is based in Tartu or Tallinn.

Bolt is looking for an AI Operations Lead to join the Customer Support Product team in Tallinn, Estonia. This role centers on managing the operational performance of Alfred, Bolt’s AI support agent, with a focus on delivering reliable and effective support for customers worldwide. Role overview The AI Operations Lead oversees the daily operations of Alfred, ensuring the system maintains high standards of quality and consistency. This includes improving decision-making processes and refining feedback loops to support global customer needs. What you will do Lead a team focused on automation quality, coverage, and compliance within customer support products. Translate data insights into practical strategies that can be applied across different business areas. Work to enhance the customer experience at scale by optimizing how AI-driven support operates. Requirements Experience managing teams or projects related to AI operations or customer support products. Ability to use data to inform decisions and improve processes. Strong focus on quality, consistency, and compliance in automation initiatives.

Join Playtech as a Business Project Manager and play a pivotal role in driving our development initiatives. You will be responsible for managing projects from inception to completion, ensuring that they align with our strategic goals and deliver value to our stakeholders. Your ability to communicate effectively and collaborate with cross-functional teams will be essential for success in this position.

Join our dynamic HQ Marketing team as a Project Manager - Marketing, where you'll play a pivotal role in driving strategic initiatives across the Baltics and beyond.This position is tailored for individuals who excel in project planning, coordination, and budget management. Your mission will be to ensure seamless collaboration between our headquarters and local marketing teams, enhancing our growth strategies.

Are you ready to embark on a new adventure? Join a leading global technology and services company that collaborates with some of the most exciting brands across over 70 countries. We partner with renowned companies—those you interact with daily—empowering them to enhance their operations through innovative technologies and solutions.Your Role as a Customer Support Agent:Deliver exceptional customer support and service through various channels including phone, email, social media, and mobile applications.Actively listen to customer inquiries, troubleshoot their issues, and provide effective resolutions.Fluently communicate in Hebrew and comfortably switch to English (B2 level, both written and verbal).

Genius Sports is at the forefront of revolutionizing the sports industry by merging state-of-the-art technology with unparalleled live data, creating immersive and personalized experiences for sports fans across the globe. Discover more at geniussports.com.THE ROLE: Join our dedicated team at Genius as we empower sports leagues and teams to enhance their performance both on and off the field through advanced technology, analytics, and visual insights.As a Customer Support Analyst with GeniusIQ, you will serve as a crucial liaison between our clients and our technology. Your responsibilities will include addressing support inquiries, coordinating with engineering teams, and ensuring seamless game day operations, all contributing to the delivery of reliable and high-quality sports data experiences.WHAT YOU'LL DO:Manage and prioritize incoming customer requests, ensuring timely resolutions or appropriate escalations.Triage basic API and software access issues, gathering essential details for our engineering teams to address effectively.Maintain comprehensive customer contact lists and playbooks for outage and delivery updates, ensuring transparent communication with all stakeholders.Work collaboratively with game day operations and System Support Engineers to swiftly resolve event-day challenges and maintain operational continuity.WHAT YOU'LL BRING:Proficient verbal and written communication skills in both English and French.Solid understanding of football and basketball, with knowledge of additional sports being advantageous.Prior experience in customer support, data delivery, or product operations.Adeptness in using software platforms and technical tools.Exceptional organizational skills with the capacity to handle multiple tasks simultaneously.Ability to collaborate effectively with teams across different time zones.Willingness to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays.We foster an ‘office-first’ culture, maximizing opportunities for collaboration and learning. Our hybrid working models are tailored to your role and location.

Role Overview Skeleton Technologies is seeking a Project Manager to join the Project Management team in Tallinn. This position involves overseeing both technical and commercial aspects of project definition and execution. The role works closely with global development and sales teams, as well as direct coordination with customers. Key Responsibilities Build and maintain strong relationships with customers and vendors through clear communication. Gather requirements and define project scope, objectives, and feasibility with stakeholders. Develop and manage detailed project plans, schedules, budgets, and documentation. Coordinate teams and vendors, assign tasks, and drive project execution. Track project performance, manage risks and changes, and escalate issues as needed. Continue developing leadership skills and support successful project delivery, including other assigned duties. Qualifications Bachelor's degree in a relevant field or equivalent experience. At least 3 years of project management experience in manufacturing or technology sectors. Strong interpersonal and communication skills. Excellent organizational skills, attention to detail, and effective documentation management. Experience with project management tools. Knowledge of both Waterfall and Agile methodologies, with a track record of meeting deadlines. Fluency in English. Solid decision-making abilities and a collaborative approach. PMP or similar certification is considered an advantage. What Skeleton Technologies Offers Skeleton Technologies is committed to redefining energy for a sustainable future. The company focuses on energy storage innovation and invites new team members to help drive this mission forward. About Skeleton Technologies Skeleton Technologies is a Global Cleantech 100 company, recognized for leadership in high-power energy storage technology for transportation, grid, automotive, and industrial applications. The company develops and manufactures advanced energy storage solutions to help organizations cut CO2 emissions and reduce energy consumption.

Role overview Marabu seeks an Operations Support Specialist in Tallinn to help keep airline operations steady and responsive. This position works closely with the Operational Control Center and other internal teams. Daily work centers on managing flights, responding to disruptions, and ensuring passengers receive attentive care. A strong foundation in aviation and a hands-on, practical mindset are essential for success in this role. Main responsibilities Coordinate airline operations with the Operational Control Center and Dispatch, prioritizing passenger experience and wellbeing, especially during irregular or disrupted operations. Monitor compliance with service agreements involving external providers. Evaluate the financial impact of operational choices, such as costs related to overnight accommodations, flight diversions, EU261 compensation, or leasing external ACMI aircraft. Manage administrative tasks, including email correspondence and preparing daily, weekly, and monthly reports. Provide rapid support during operational disruptions, collaborating with teams such as OCC, Crew Control, and MOCC. Develop quick, practical solutions for passengers facing delays, cancellations, diversions, or overbookings. Support airport stations in resolving passenger issues, including ticketing, immigration, or DCS system concerns. Contribute to the development of new processes and tools to improve team efficiency. Location This position is based in Tallinn, Harju County, Estonia.

Join Creditstar Group, a dynamic and expanding international consumer finance company based in Tallinn, Estonia, with operations across various European markets. As a pioneering financial technology firm, we leverage automated processes, algorithms, and data analysis to provide financial solutions to over 175 million individuals in our target regions. Our passionate team of professionals is dedicated to innovation, efficiency, and high performance. Discover more about us at www.creditstar.com.Position: German Speaking Customer Care SpecialistRole Overview:We are in search of a proactive and driven individual with exceptional communication skills in both German and English (spoken and written). As a vital member of the Smartsaver Customer Care team, you will serve as the primary point of contact for our customers, supporting them with a range of inquiries and services.Key Responsibilities:Foster and manage customer relationships through effective communication, responding to inquiries via email and chat to build trust.Oversee customer administration tasks, ensuring accurate account and document management, and generate reports for stakeholders.Deliver outstanding customer service in line with established standards, addressing client inquiries, resolving issues, and promoting new products and services.Monitor customer satisfaction metrics, such as NPS, and actively work to enhance these indicators.Contribute to the Smart Saver product squad by providing feedback aimed at improving customer service culture, response times, tools, and overall product functionality.Collaborate with the Compliance team to ensure adherence to legal and regulatory standards while meeting performance targets.Engage with internal and external partners to facilitate smooth operations.Assist in training new team members.Provide support for team members during their absences.Perform additional tasks as assigned by the employer.Manage document administration and prepare reports for management.

Join the dynamic team at Genius Sports as a Sports Customer Onboarding Specialist. In this pivotal role, you will be responsible for ensuring a seamless onboarding experience for our clients in the sports industry. Your expertise will guide customers through the setup process, helping them leverage our cutting-edge sports technology solutions. You will collaborate closely with various teams to ensure our clients receive outstanding support and engagement from day one.

Psicro is looking for a Project Expense Management Coordinator based in Tallinn. This role centers on tracking and managing expenses across multiple projects, working closely with different teams to keep finances in order and ensure compliance with company policies. Role overview As a Project Expense Management Coordinator, the main focus is to oversee project-related spending. Regular collaboration with colleagues from various departments helps maintain accurate records and supports efficient use of project budgets. Key responsibilities Monitor and manage expenses for ongoing projects Work with internal teams to ensure financial compliance Help optimize project budgets through careful tracking and reporting Work environment This position is based in Tallinn and involves working with a range of teams. The role supports both company goals and individual professional growth through hands-on financial coordination.

Join Wise as a General Accounting Project Manager where you'll lead accounting projects and improve financial processes. You'll collaborate with cross-functional teams to ensure compliance and efficiency, driving the company’s financial success.