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Experience Level
Mid to Senior
About the job
Wise seeks a Treasury Operations Specialist based in Tallinn. This position plays a key part in managing daily treasury activities and ensuring financial processes remain efficient. The work directly supports Wise’s mission to make money transfers clearer and more affordable for customers.
Role overview
The Treasury Operations Specialist keeps core financial operations on track. Collaboration with teams across Wise is central to the role, especially when it comes to improving cash management and maintaining process efficiency.
What you will do
Oversee the day-to-day activities of treasury operations
Work with other teams to enhance cash management practices
Support the upkeep of efficient financial processes
Wise seeks a Treasury Operations Specialist based in Tallinn. This position plays a key part in managing daily treasury activities and ensuring financial processes remain efficient. The work directly supports Wise’s mission to make money transfers clearer and more affordable for customers. Role overview The Treasury Operations Specialist keeps core financial…
Join Our Team as a Senior Operations Specialist!We are seeking a dynamic and results-oriented Senior Operations Specialist for Rider Operations to support the expansion of Bolt’s innovative business model in Tallinn, Estonia.About UsBolt has rapidly become one of the leading tech companies in Europe and Africa, with over 200 million customers in more than 50 countries. Our success is attributed to our exceptional team members who are committed to building an inclusive environment where everyone feels valued, regardless of their background. Our mission is to transform urban spaces into people-friendly environments, and we invite you to be part of this exciting journey!About the RoleAs a Senior Operations Specialist, you will be responsible for ensuring operational excellence in rider use cases, including Airports, Scheduled Rides, Business Rides, and various Categories. Your role will involve translating business needs into effective processes and playbooks, collaborating with Local Operations and cross-functional teams, and driving significant improvements in reliability, adoption, and unit economics.Your efforts will focus on enhancing use case adoption and Gross Merchandise Value (GMV) through strategic operational initiatives, while also providing valuable insights to inform Product, Growth, and Pricing strategies.Main Responsibilities:Architect the Experience: Design comprehensive rider journeys that eliminate gaps and transform risks into seamless, world-class user experiences.Write the Global Playbook: Develop and maintain the operational gold standard for high-priority categories such as Airports and Scheduled Rides.Drive Data-Led Growth: Identify and evaluate opportunities for substantial enhancements based on rigorous data analysis.
The Central Operations Compliance team at Bolt is looking for a Central Operations Specialist based in Tallinn. This position centers on conducting thorough research, both internal and external, across more than 52 countries. The insights gathered will help inform key decisions at the central level. Role overview This role supports product and operations teams by supplying research that shapes development and change initiatives. The work contributes directly to improving processes and outcomes across Bolt’s global operations. What you will do Carry out research on compliance topics in multiple countries Deliver findings that impact central decision-making Support teams working on product and operational changes Location This position is based in Tallinn, Estonia.
Bolt is looking for a Product Operations Specialist to join the Rides Product team in Tallinn, Estonia. This role focuses on optimizing product operations and making sure user feedback shapes product development. The Product Operations Specialist acts as a connector between product, data, and operations, helping the team scale processes for shipping, communication, and learning from users. Role overview This position serves as the operational backbone for the Rides team. The Product Operations Specialist manages stakeholder communications, turning complex product updates into clear, actionable information for teams across the company. The role involves designing and refining operational processes and tools, such as Jira and workflow systems, to help product teams work more efficiently. What you will do Streamline and improve product operations processes Translate product updates into clear communications for the company Design and maintain tools and workflows to support product teams Monitor driver and rider feedback channels to identify trends Turn raw user data into actionable insights for product development Work closely with Product Managers, Analysts, and teams in over 50 markets to ensure alignment About Bolt Bolt is a tech company serving more than 200 million customers across over 50 countries. The company is committed to building cities that put people before cars and values an inclusive workplace where everyone feels welcome, regardless of background.
Konecranes is looking for a Process Design & Enablement Specialist to join the People Operations team in Tallinn. The focus of this role is to enhance operational processes and help HR teams deliver effective service. Key responsibilities Collaborate with stakeholders throughout the company to identify opportunities for improved efficiency Simplify and streamline workflows to make daily tasks easier Assist in introducing new solutions and advancing process improvements Promote a culture of continuous improvement within People Operations Collaboration This position works closely with HR colleagues and other departments to understand needs and help implement practical changes in everyday operations.
Role overview Marabu seeks an Operations Support Specialist in Tallinn to help keep airline operations steady and responsive. This position works closely with the Operational Control Center and other internal teams. Daily work centers on managing flights, responding to disruptions, and ensuring passengers receive attentive care. A strong foundation in aviation and a hands-on, practical mindset are essential for success in this role. Main responsibilities Coordinate airline operations with the Operational Control Center and Dispatch, prioritizing passenger experience and wellbeing, especially during irregular or disrupted operations. Monitor compliance with service agreements involving external providers. Evaluate the financial impact of operational choices, such as costs related to overnight accommodations, flight diversions, EU261 compensation, or leasing external ACMI aircraft. Manage administrative tasks, including email correspondence and preparing daily, weekly, and monthly reports. Provide rapid support during operational disruptions, collaborating with teams such as OCC, Crew Control, and MOCC. Develop quick, practical solutions for passengers facing delays, cancellations, diversions, or overbookings. Support airport stations in resolving passenger issues, including ticketing, immigration, or DCS system concerns. Contribute to the development of new processes and tools to improve team efficiency. Location This position is based in Tallinn, Harju County, Estonia.
We are seeking a highly skilled Senior Product Operations Specialist to join our dynamic Commerce team. In this pivotal role, you will be instrumental in expanding our Billing operations across 50 countries and beyond.At Bolt, we pride ourselves on being one of the fastest-growing tech companies in Europe and Africa, serving over 200 million users. Our success is driven by our dedicated team, and we aim to cultivate an inclusive environment where diversity is celebrated.Join us in our mission to transform urban living and make cities more people-friendly rather than car-centric.Key Responsibilities:Troubleshoot and resolve transactional and invoicing issues, leveraging data to uncover root causes and prevent future occurrences.Monitor KPIs and assess billing system health, proactively identifying anomalies and trends before they escalate into significant problems.Utilize SQL and data analysis tools to build business cases that inform operational and product strategies.
Join Glia as a People Operations Specialist!At Glia, we are at the forefront of revolutionizing customer service for banks and credit unions. Our innovative platform merges AI and human interaction seamlessly through our unique ChannelLess® Architecture. With our commitment to AI for All™, we empower organizations to enhance efficiency without sacrificing the customer experience.As a recognized leader with a valuation exceeding $1 billion and a proud member of Deloitte's Technology Fast 500™ for five consecutive years, Glia serves over 700 financial institutions while maintaining an impressive 72 NPS. We are also honored to be certified as a Great Place to Work, boasting an outstanding 98% employee satisfaction rate.Your RoleWe are expanding our Glia family and seeking a proactive and experienced People Operations Specialist to enhance our global employee experience. If you are passionate about fostering a vibrant workplace culture and helping teams thrive, we want to connect with you.In this role, you will be responsible for optimizing and scaling our global processes, ensuring an exceptional employee experience and reinforcing Glia’s core values throughout the employee lifecycle.Key ResponsibilitiesGlobal Lifecycle Management: Lead the operational execution of significant employee milestones, such as onboarding, promotions, internal relocations, and offboarding on a global scale.Immigration & Mobility: Assist our employees with visa and immigration processes, ensuring Glianeers can work where they are most needed with ease.EOR Management: Serve as the primary liaison for our Employer of Record (EOR) partners in Europe.Global Onboarding: Collaborate with the wider People team to manage the end-to-end onboarding experience, ensuring every new hire—whether remote or in-office—starts their journey seamlessly and memorably.Global Events & Engagement: Spearhead the planning of global events, team-building retreats, and internal celebrations that strengthen connections within our distributed workforce.Workspace Strategy: Oversee the operations of our physical offices (including those in Estonia and Europe) and remote support for our North American offices, ensuring all locations are safe, optimized, and consistently embody Glia’s global culture and standards.
Join Wise as a Payment Operations Product Specialist focused on Cards Pay-in. In this pivotal role, you will enhance our payment systems and ensure a seamless experience for our customers. You will collaborate with cross-functional teams to improve operational efficiency and drive product innovations.
Konecranes is looking for a Process Optimization Specialist to join the People Operations team in Tallinn. The focus of this position is to enhance operational efficiency and drive ongoing improvements throughout HR processes. Main responsibilities Examine and assess current workflows within People Operations Identify areas where efficiency and effectiveness can be increased Create and apply process changes that align with business objectives Role focus This position centers on supporting continuous improvement within HR by analyzing how tasks are completed and recommending practical solutions. The aim is to ensure People Operations runs smoothly and meets organizational needs.
Join our dynamic team at Wise as a Card Disputes Associate Specialist in our Tallinn office! This is a fantastic opportunity to play a crucial role in Wise’s mission, helping to save millions of people money while thriving in a fast-paced, innovative environment.Your Contributions to the Card Disputes Team:As a Card Disputes Associate Specialist, you will be the frontline expert managing our daily operations, directly impacting our service level agreements (SLAs).Execute daily tasks with high efficiency and maintain consistent performance in Card Disputes.Support team objectives by achieving key performance indicators (KPIs) and SLAs established for the Operations organization.Meet individual SLAs and KPIs set for your role.Identify and escalate domain-related challenges and complex issues, ensuring timely communication with stakeholders.Adhere to operational procedures and track critical updates effectively.Conduct thorough investigations and resolutions for both Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring compliance with card scheme rules and regulatory standards.Proactively identify workflow inefficiencies and propose solutions to enhance scalability and operational efficiency.Uphold a high standard of accuracy and security in all handled cases, maintaining meticulous records and ensuring precise reporting.Collaborate closely with Customer Support, Compliance, and Product teams to gather evidence, resolve urgent escalations, and offer insights into emerging fraud trends.
Bolt is looking for a Senior Global Operations Manager to guide the Mid Market or Enterprise segment within Bolt Food across multiple markets. This position is based in Tallinn, Estonia and sits within the Merchant organization, focusing on global commercial leadership and operational excellence. Role overview This role defines and drives the segment strategy for Bolt Food’s Mid Market or Enterprise merchants. Responsibilities include setting performance targets, establishing commercial guidelines, and implementing improvements to support scalability across regions. The position oversees commercial benchmarks for top merchants and ensures that Account Management teams in each region use a consistent, data-driven approach. Key impact Lead commercial strategy for a segment representing approximately EUR 400M in annual GMV Influence revenue growth, investment decisions, and long-term profitability across Europe and Africa Shape the operational framework for regional teams, supporting commercial success at scale About Bolt Bolt serves over 200 million customers in more than 50 countries, making it one of the fastest-growing technology companies in Europe and Africa. The company values diversity and aims to create urban spaces that are more people-friendly. Team members work in an inclusive environment built on collaboration and shared goals.
Full-time|On-site|London, United Kingdom; Tallinn, Estonia
Join Bolt as the Global Head of Operational Excellence for Rides!We are seeking a dynamic leader to spearhead the operational strategies that govern our Rides division. In this pivotal role, you will design and implement systems, standards, and automation processes that enhance the efficiency and reliability of our driver, fleet, and market operations. Your expertise will enable Bolt to expand seamlessly while minimizing complexity and costs. If you thrive on transforming strategic visions into practical, scalable solutions, this is the perfect opportunity for you!About Us:Bolt is one of the fastest-growing tech companies in Europe and Africa, boasting over 200 million users across more than 50 countries. Our success is driven by our incredible team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of their background.Our mission is to create urban spaces designed for people, not cars. We invite you to join us in making this vision a reality!Role Overview:As the Head of Operations Excellence, you will be tasked with establishing and scaling industry-leading operational standards throughout Bolt’s Rides business. You will be the architect of our operational systems, defining work procedures, performance metrics, and strategies to streamline processes as we enter new markets.Your role will involve translating multi-year strategic goals into actionable operational programs encompassing drivers, vehicles, and fleets. Collaborating closely with departments such as Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive significant enhancements in automation, cost-effectiveness, and overall execution quality within our core operational frameworks.Additionally, you will lead and mentor a high-performing Operations Excellence team, establish rigorous planning and governance standards within Central Operations, and ensure that global benchmarks are converted into precise, actionable guidelines for our local teams.
Bolt is looking for an Associate Manager, Marketplace Operations, based in Tallinn, Estonia. This position focuses on managing Courier Delivery Time (CDT) for Bolt Food across more than 16 markets in Europe and Africa. Role overview The Associate Manager will blend hands-on data analysis with daily coordination among teams. Expect to work directly with SQL to explore data, identify trends, and uncover what drives performance in delivery times. Collaboration Success in this role depends on partnering with local, central, and product teams. By sharing insights and working together, you will help shape and implement changes that improve courier delivery efficiency. Key responsibilities Analyze operational data using SQL Identify factors affecting Courier Delivery Time Work with multiple teams to roll out improvements across Bolt Food’s markets
Bolt is looking for a Store Operations Manager to drive operational excellence for Grocery and Retail merchants in Tallinn, Estonia. This position focuses on improving consistency and quality across store operations to deliver a smooth customer experience. Role overview This role centers on standardizing how stores operate on the Bolt platform. Key areas include managing store hours, preparing for holidays, supporting customers, and refining refund processes. The Store Operations Manager will play a central role in shaping clear guidelines and developing scalable Standard Operating Procedures (SOPs) to address recurring challenges. What you will do Lead initiatives to ensure high-quality execution across Grocery and Retail merchants. Standardize operational practices, including store hours and holiday readiness. Enhance customer support and streamline refund processes. Create and implement SOPs to solve common operational issues and improve performance. Requirements Experience in store operations, grocery, or retail management. Strong ability to develop and standardize processes. Focus on delivering a seamless customer experience.
We are seeking a dynamic and results-oriented Airport Operations Leader to oversee Bolt’s global Airport Program. This program is a pivotal strategic area for Bolt, representing one of the highest-value demand use cases in our Rides division.With over 200 million users across more than 50 countries, Bolt is among the fastest-growing technology companies in Europe and Africa, and our success is driven by our talented workforce. We are committed to fostering an inclusive workplace that welcomes individuals of all backgrounds, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or ability.Our mission is to transform urban spaces to prioritize people over cars, and we invite you to join us in this endeavor!Your role will involve shaping the global airport strategy, leading cross-functional initiatives across over 50 markets, managing the performance of our top 30 priority airports, and enhancing long-term sustainability through partnerships, tenders, and operational excellence. As the owner of the Airports Global Business, you will be instrumental in providing transparency around overall expenditures, including incentives and branding, while guiding our path towards improved financial accountability and ROI-centric decision-making. This high-visibility position is tailored for a professional who excels at the convergence of strategy, execution, and stakeholder collaboration.
Join Bolt Food’s dynamic Merchant Operations team as a Global Merchant Operations Manager. In this pivotal role, you will spearhead performance enhancements across our European and African markets by fostering collaboration with both local and headquarters teams to achieve delivery targets.As part of a fast-paced and ever-evolving environment, you will be instrumental in shaping the Merchant Operations function, driving strategic initiatives that optimize efficiency and enhance service quality. We seek a proactive, data-oriented individual with a structured approach to problem-solving, exceptional attention to detail, and strong prioritization skills to manage diverse projects and stakeholders effectively.
Bolt is looking for a Head of Store Operations (Grocery & Retail) to drive operational excellence in Tallinn, Estonia. This role shapes the foundation of Bolt’s marketplace, focusing on building and scaling store operations as the company continues rapid growth across Europe and Africa. With a customer base of over 200 million in more than 50 countries, Bolt relies on strong operational leadership to maintain high standards and deliver on its mission to transform urban spaces. The Head of Store Operations will play a key part in this journey, ensuring both merchants and customers receive outstanding service. Role overview Develop and execute operational strategies for the grocery and retail marketplace. Lead merchant onboarding and maintain high catalog quality. Enhance customer support processes and improve order reliability. Implement global merchant enablement strategies and scalable processes. Create playbooks and governance frameworks to meet and exceed operational KPIs. What you will bring Experience crafting and executing operational strategies in a marketplace or retail setting. Ability to develop processes that support merchant excellence and customer satisfaction. Strong leadership skills to guide teams and scale operations efficiently. Bolt values an inclusive workplace and welcomes individuals from all backgrounds. This position offers the chance to make a significant impact as the company continues to expand.
Join our dynamic Central Operations team as a Senior Program Manager, where your expertise will be pivotal in managing and scaling our Driver and Marketplace operations.At Bolt, we are proud to serve over 200 million customers across more than 50 countries, making us one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team and our commitment to inclusivity, ensuring everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, age, or disability.We strive to create cities that prioritize people over cars, and we need your skills to help us achieve this vision!
Role Overview Wise is looking for a Banking Operations Manager in Tallinn. This role leads a team dedicated to improving banking operations, with a strong focus on customer experience and regulatory compliance. What You Will Do Guide and support a team responsible for day-to-day banking operations. Work to streamline processes that impact both efficiency and customer satisfaction. Oversee risk management within banking operations and ensure compliance with relevant regulations. Contribute to the development and growth of Wise’s financial products and services.
Wise seeks a Treasury Operations Specialist based in Tallinn. This position plays a key part in managing daily treasury activities and ensuring financial processes remain efficient. The work directly supports Wise’s mission to make money transfers clearer and more affordable for customers. Role overview The Treasury Operations Specialist keeps core financial…
Join Our Team as a Senior Operations Specialist!We are seeking a dynamic and results-oriented Senior Operations Specialist for Rider Operations to support the expansion of Bolt’s innovative business model in Tallinn, Estonia.About UsBolt has rapidly become one of the leading tech companies in Europe and Africa, with over 200 million customers in more than 50 countries. Our success is attributed to our exceptional team members who are committed to building an inclusive environment where everyone feels valued, regardless of their background. Our mission is to transform urban spaces into people-friendly environments, and we invite you to be part of this exciting journey!About the RoleAs a Senior Operations Specialist, you will be responsible for ensuring operational excellence in rider use cases, including Airports, Scheduled Rides, Business Rides, and various Categories. Your role will involve translating business needs into effective processes and playbooks, collaborating with Local Operations and cross-functional teams, and driving significant improvements in reliability, adoption, and unit economics.Your efforts will focus on enhancing use case adoption and Gross Merchandise Value (GMV) through strategic operational initiatives, while also providing valuable insights to inform Product, Growth, and Pricing strategies.Main Responsibilities:Architect the Experience: Design comprehensive rider journeys that eliminate gaps and transform risks into seamless, world-class user experiences.Write the Global Playbook: Develop and maintain the operational gold standard for high-priority categories such as Airports and Scheduled Rides.Drive Data-Led Growth: Identify and evaluate opportunities for substantial enhancements based on rigorous data analysis.
The Central Operations Compliance team at Bolt is looking for a Central Operations Specialist based in Tallinn. This position centers on conducting thorough research, both internal and external, across more than 52 countries. The insights gathered will help inform key decisions at the central level. Role overview This role supports product and operations teams by supplying research that shapes development and change initiatives. The work contributes directly to improving processes and outcomes across Bolt’s global operations. What you will do Carry out research on compliance topics in multiple countries Deliver findings that impact central decision-making Support teams working on product and operational changes Location This position is based in Tallinn, Estonia.
Bolt is looking for a Product Operations Specialist to join the Rides Product team in Tallinn, Estonia. This role focuses on optimizing product operations and making sure user feedback shapes product development. The Product Operations Specialist acts as a connector between product, data, and operations, helping the team scale processes for shipping, communication, and learning from users. Role overview This position serves as the operational backbone for the Rides team. The Product Operations Specialist manages stakeholder communications, turning complex product updates into clear, actionable information for teams across the company. The role involves designing and refining operational processes and tools, such as Jira and workflow systems, to help product teams work more efficiently. What you will do Streamline and improve product operations processes Translate product updates into clear communications for the company Design and maintain tools and workflows to support product teams Monitor driver and rider feedback channels to identify trends Turn raw user data into actionable insights for product development Work closely with Product Managers, Analysts, and teams in over 50 markets to ensure alignment About Bolt Bolt is a tech company serving more than 200 million customers across over 50 countries. The company is committed to building cities that put people before cars and values an inclusive workplace where everyone feels welcome, regardless of background.
Konecranes is looking for a Process Design & Enablement Specialist to join the People Operations team in Tallinn. The focus of this role is to enhance operational processes and help HR teams deliver effective service. Key responsibilities Collaborate with stakeholders throughout the company to identify opportunities for improved efficiency Simplify and streamline workflows to make daily tasks easier Assist in introducing new solutions and advancing process improvements Promote a culture of continuous improvement within People Operations Collaboration This position works closely with HR colleagues and other departments to understand needs and help implement practical changes in everyday operations.
Role overview Marabu seeks an Operations Support Specialist in Tallinn to help keep airline operations steady and responsive. This position works closely with the Operational Control Center and other internal teams. Daily work centers on managing flights, responding to disruptions, and ensuring passengers receive attentive care. A strong foundation in aviation and a hands-on, practical mindset are essential for success in this role. Main responsibilities Coordinate airline operations with the Operational Control Center and Dispatch, prioritizing passenger experience and wellbeing, especially during irregular or disrupted operations. Monitor compliance with service agreements involving external providers. Evaluate the financial impact of operational choices, such as costs related to overnight accommodations, flight diversions, EU261 compensation, or leasing external ACMI aircraft. Manage administrative tasks, including email correspondence and preparing daily, weekly, and monthly reports. Provide rapid support during operational disruptions, collaborating with teams such as OCC, Crew Control, and MOCC. Develop quick, practical solutions for passengers facing delays, cancellations, diversions, or overbookings. Support airport stations in resolving passenger issues, including ticketing, immigration, or DCS system concerns. Contribute to the development of new processes and tools to improve team efficiency. Location This position is based in Tallinn, Harju County, Estonia.
We are seeking a highly skilled Senior Product Operations Specialist to join our dynamic Commerce team. In this pivotal role, you will be instrumental in expanding our Billing operations across 50 countries and beyond.At Bolt, we pride ourselves on being one of the fastest-growing tech companies in Europe and Africa, serving over 200 million users. Our success is driven by our dedicated team, and we aim to cultivate an inclusive environment where diversity is celebrated.Join us in our mission to transform urban living and make cities more people-friendly rather than car-centric.Key Responsibilities:Troubleshoot and resolve transactional and invoicing issues, leveraging data to uncover root causes and prevent future occurrences.Monitor KPIs and assess billing system health, proactively identifying anomalies and trends before they escalate into significant problems.Utilize SQL and data analysis tools to build business cases that inform operational and product strategies.
Join Glia as a People Operations Specialist!At Glia, we are at the forefront of revolutionizing customer service for banks and credit unions. Our innovative platform merges AI and human interaction seamlessly through our unique ChannelLess® Architecture. With our commitment to AI for All™, we empower organizations to enhance efficiency without sacrificing the customer experience.As a recognized leader with a valuation exceeding $1 billion and a proud member of Deloitte's Technology Fast 500™ for five consecutive years, Glia serves over 700 financial institutions while maintaining an impressive 72 NPS. We are also honored to be certified as a Great Place to Work, boasting an outstanding 98% employee satisfaction rate.Your RoleWe are expanding our Glia family and seeking a proactive and experienced People Operations Specialist to enhance our global employee experience. If you are passionate about fostering a vibrant workplace culture and helping teams thrive, we want to connect with you.In this role, you will be responsible for optimizing and scaling our global processes, ensuring an exceptional employee experience and reinforcing Glia’s core values throughout the employee lifecycle.Key ResponsibilitiesGlobal Lifecycle Management: Lead the operational execution of significant employee milestones, such as onboarding, promotions, internal relocations, and offboarding on a global scale.Immigration & Mobility: Assist our employees with visa and immigration processes, ensuring Glianeers can work where they are most needed with ease.EOR Management: Serve as the primary liaison for our Employer of Record (EOR) partners in Europe.Global Onboarding: Collaborate with the wider People team to manage the end-to-end onboarding experience, ensuring every new hire—whether remote or in-office—starts their journey seamlessly and memorably.Global Events & Engagement: Spearhead the planning of global events, team-building retreats, and internal celebrations that strengthen connections within our distributed workforce.Workspace Strategy: Oversee the operations of our physical offices (including those in Estonia and Europe) and remote support for our North American offices, ensuring all locations are safe, optimized, and consistently embody Glia’s global culture and standards.
Join Wise as a Payment Operations Product Specialist focused on Cards Pay-in. In this pivotal role, you will enhance our payment systems and ensure a seamless experience for our customers. You will collaborate with cross-functional teams to improve operational efficiency and drive product innovations.
Konecranes is looking for a Process Optimization Specialist to join the People Operations team in Tallinn. The focus of this position is to enhance operational efficiency and drive ongoing improvements throughout HR processes. Main responsibilities Examine and assess current workflows within People Operations Identify areas where efficiency and effectiveness can be increased Create and apply process changes that align with business objectives Role focus This position centers on supporting continuous improvement within HR by analyzing how tasks are completed and recommending practical solutions. The aim is to ensure People Operations runs smoothly and meets organizational needs.
Join our dynamic team at Wise as a Card Disputes Associate Specialist in our Tallinn office! This is a fantastic opportunity to play a crucial role in Wise’s mission, helping to save millions of people money while thriving in a fast-paced, innovative environment.Your Contributions to the Card Disputes Team:As a Card Disputes Associate Specialist, you will be the frontline expert managing our daily operations, directly impacting our service level agreements (SLAs).Execute daily tasks with high efficiency and maintain consistent performance in Card Disputes.Support team objectives by achieving key performance indicators (KPIs) and SLAs established for the Operations organization.Meet individual SLAs and KPIs set for your role.Identify and escalate domain-related challenges and complex issues, ensuring timely communication with stakeholders.Adhere to operational procedures and track critical updates effectively.Conduct thorough investigations and resolutions for both Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring compliance with card scheme rules and regulatory standards.Proactively identify workflow inefficiencies and propose solutions to enhance scalability and operational efficiency.Uphold a high standard of accuracy and security in all handled cases, maintaining meticulous records and ensuring precise reporting.Collaborate closely with Customer Support, Compliance, and Product teams to gather evidence, resolve urgent escalations, and offer insights into emerging fraud trends.
Bolt is looking for a Senior Global Operations Manager to guide the Mid Market or Enterprise segment within Bolt Food across multiple markets. This position is based in Tallinn, Estonia and sits within the Merchant organization, focusing on global commercial leadership and operational excellence. Role overview This role defines and drives the segment strategy for Bolt Food’s Mid Market or Enterprise merchants. Responsibilities include setting performance targets, establishing commercial guidelines, and implementing improvements to support scalability across regions. The position oversees commercial benchmarks for top merchants and ensures that Account Management teams in each region use a consistent, data-driven approach. Key impact Lead commercial strategy for a segment representing approximately EUR 400M in annual GMV Influence revenue growth, investment decisions, and long-term profitability across Europe and Africa Shape the operational framework for regional teams, supporting commercial success at scale About Bolt Bolt serves over 200 million customers in more than 50 countries, making it one of the fastest-growing technology companies in Europe and Africa. The company values diversity and aims to create urban spaces that are more people-friendly. Team members work in an inclusive environment built on collaboration and shared goals.
Full-time|On-site|London, United Kingdom; Tallinn, Estonia
Join Bolt as the Global Head of Operational Excellence for Rides!We are seeking a dynamic leader to spearhead the operational strategies that govern our Rides division. In this pivotal role, you will design and implement systems, standards, and automation processes that enhance the efficiency and reliability of our driver, fleet, and market operations. Your expertise will enable Bolt to expand seamlessly while minimizing complexity and costs. If you thrive on transforming strategic visions into practical, scalable solutions, this is the perfect opportunity for you!About Us:Bolt is one of the fastest-growing tech companies in Europe and Africa, boasting over 200 million users across more than 50 countries. Our success is driven by our incredible team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of their background.Our mission is to create urban spaces designed for people, not cars. We invite you to join us in making this vision a reality!Role Overview:As the Head of Operations Excellence, you will be tasked with establishing and scaling industry-leading operational standards throughout Bolt’s Rides business. You will be the architect of our operational systems, defining work procedures, performance metrics, and strategies to streamline processes as we enter new markets.Your role will involve translating multi-year strategic goals into actionable operational programs encompassing drivers, vehicles, and fleets. Collaborating closely with departments such as Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive significant enhancements in automation, cost-effectiveness, and overall execution quality within our core operational frameworks.Additionally, you will lead and mentor a high-performing Operations Excellence team, establish rigorous planning and governance standards within Central Operations, and ensure that global benchmarks are converted into precise, actionable guidelines for our local teams.
Bolt is looking for an Associate Manager, Marketplace Operations, based in Tallinn, Estonia. This position focuses on managing Courier Delivery Time (CDT) for Bolt Food across more than 16 markets in Europe and Africa. Role overview The Associate Manager will blend hands-on data analysis with daily coordination among teams. Expect to work directly with SQL to explore data, identify trends, and uncover what drives performance in delivery times. Collaboration Success in this role depends on partnering with local, central, and product teams. By sharing insights and working together, you will help shape and implement changes that improve courier delivery efficiency. Key responsibilities Analyze operational data using SQL Identify factors affecting Courier Delivery Time Work with multiple teams to roll out improvements across Bolt Food’s markets
Bolt is looking for a Store Operations Manager to drive operational excellence for Grocery and Retail merchants in Tallinn, Estonia. This position focuses on improving consistency and quality across store operations to deliver a smooth customer experience. Role overview This role centers on standardizing how stores operate on the Bolt platform. Key areas include managing store hours, preparing for holidays, supporting customers, and refining refund processes. The Store Operations Manager will play a central role in shaping clear guidelines and developing scalable Standard Operating Procedures (SOPs) to address recurring challenges. What you will do Lead initiatives to ensure high-quality execution across Grocery and Retail merchants. Standardize operational practices, including store hours and holiday readiness. Enhance customer support and streamline refund processes. Create and implement SOPs to solve common operational issues and improve performance. Requirements Experience in store operations, grocery, or retail management. Strong ability to develop and standardize processes. Focus on delivering a seamless customer experience.
We are seeking a dynamic and results-oriented Airport Operations Leader to oversee Bolt’s global Airport Program. This program is a pivotal strategic area for Bolt, representing one of the highest-value demand use cases in our Rides division.With over 200 million users across more than 50 countries, Bolt is among the fastest-growing technology companies in Europe and Africa, and our success is driven by our talented workforce. We are committed to fostering an inclusive workplace that welcomes individuals of all backgrounds, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or ability.Our mission is to transform urban spaces to prioritize people over cars, and we invite you to join us in this endeavor!Your role will involve shaping the global airport strategy, leading cross-functional initiatives across over 50 markets, managing the performance of our top 30 priority airports, and enhancing long-term sustainability through partnerships, tenders, and operational excellence. As the owner of the Airports Global Business, you will be instrumental in providing transparency around overall expenditures, including incentives and branding, while guiding our path towards improved financial accountability and ROI-centric decision-making. This high-visibility position is tailored for a professional who excels at the convergence of strategy, execution, and stakeholder collaboration.
Join Bolt Food’s dynamic Merchant Operations team as a Global Merchant Operations Manager. In this pivotal role, you will spearhead performance enhancements across our European and African markets by fostering collaboration with both local and headquarters teams to achieve delivery targets.As part of a fast-paced and ever-evolving environment, you will be instrumental in shaping the Merchant Operations function, driving strategic initiatives that optimize efficiency and enhance service quality. We seek a proactive, data-oriented individual with a structured approach to problem-solving, exceptional attention to detail, and strong prioritization skills to manage diverse projects and stakeholders effectively.
Bolt is looking for a Head of Store Operations (Grocery & Retail) to drive operational excellence in Tallinn, Estonia. This role shapes the foundation of Bolt’s marketplace, focusing on building and scaling store operations as the company continues rapid growth across Europe and Africa. With a customer base of over 200 million in more than 50 countries, Bolt relies on strong operational leadership to maintain high standards and deliver on its mission to transform urban spaces. The Head of Store Operations will play a key part in this journey, ensuring both merchants and customers receive outstanding service. Role overview Develop and execute operational strategies for the grocery and retail marketplace. Lead merchant onboarding and maintain high catalog quality. Enhance customer support processes and improve order reliability. Implement global merchant enablement strategies and scalable processes. Create playbooks and governance frameworks to meet and exceed operational KPIs. What you will bring Experience crafting and executing operational strategies in a marketplace or retail setting. Ability to develop processes that support merchant excellence and customer satisfaction. Strong leadership skills to guide teams and scale operations efficiently. Bolt values an inclusive workplace and welcomes individuals from all backgrounds. This position offers the chance to make a significant impact as the company continues to expand.
Join our dynamic Central Operations team as a Senior Program Manager, where your expertise will be pivotal in managing and scaling our Driver and Marketplace operations.At Bolt, we are proud to serve over 200 million customers across more than 50 countries, making us one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team and our commitment to inclusivity, ensuring everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, age, or disability.We strive to create cities that prioritize people over cars, and we need your skills to help us achieve this vision!
Role Overview Wise is looking for a Banking Operations Manager in Tallinn. This role leads a team dedicated to improving banking operations, with a strong focus on customer experience and regulatory compliance. What You Will Do Guide and support a team responsible for day-to-day banking operations. Work to streamline processes that impact both efficiency and customer satisfaction. Oversee risk management within banking operations and ensure compliance with relevant regulations. Contribute to the development and growth of Wise’s financial products and services.
